We are seeking a highly organized and technically skilled individual with hands-on experience designing processes, implementing, managing, and integrating legal systems with enterprise platforms. The ideal candidate will have a proven track record of evaluating technology, driving automation initiatives, and delivering measurable improvements in legal workflows.

As a Legal Operations Analyst, you will serve as a co-administrator for Ironclad, managing legal workflows, templates, clause libraries, reporting, and user access. You will facilitate end-to-end contract processes, track milestones, and ensure timely approvals. You will also help pilot, implement, and optimize AI and automation tools to streamline legal workflows and enhance productivity.

This highly impactful role offers the opportunity to shape contract management, drive adoption of AI and automation, and help scale the LPT department's operations in a fast-paced, evolving environment.

Responsibilities:

• CLM Administration: Serve as a co-administrator for Ironclad, managing legal workflows, templates, clause libraries, reporting, and user access.
• AI & Technology Initiatives: Help pilot, implement, and optimize AI and automation tools to streamline legal workflows and enhance productivity.
• Process Improvement: Identify opportunities to streamline in contract and workflow processes, recommend solutions, and help implement best practices to scale the legal function.
• Project Management: Support projects end-to-end – from planning and coordination to rollout and adoption.
• Analytics & Reporting: Build dashboards and reports on contract metrics, KPIs, and technology adoption metrics to maintain data for leadership review.
• Training & Enablement: Develop documentation and training for LPT teams and business partners to maximize adoption of CLM and AI tools.
• General Legal Ops Support: Ensure smooth execution of department workflows by supporting day-to-day operations, including maintaining knowledge bases, driving cross-functional initiatives, and supporting strategic ad hoc projects.

Requirements:

• 5+ years of experience in legal operations, preferably at a fast-paced global technology company.
• Highly organized and proven in defining and executing a project from start to finish, ability to manage multiple concurrent projects, high-volume workloads, and shifting priorities with confidence.
• Strong technical acumen with hands-on experience designing processes, implementing, managing, and integrating legal systems with enterprise platforms.
• Proven track record of evaluating technology, driving automation initiatives, and delivering measurable improvements in legal workflows.
• Skilled in legal data analytics (ROI, cycle times, volumes, trends).
• Excellent communicator with strong writing skills; able to present complex issues clearly and concisely.
• Collaborative, adaptable, and cross-functional team player with integrity, curiosity, and strong interpersonal skills – with the ability to work independently or cross-functionally.

Bonus:

• Working knowledge of AI tools and applications, including prompt design, data extraction, document analysis, and model training.
• A sense of humor!

Compensation:

• Compensation may be adjusted based on location: For the New York, D.C., and California (Excluding the bay area) the expected salary range is $124,000 - $152,000
• Equity: This role is eligible to participate in Cloudflare’s equity plan.
• Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family, including health and welfare benefits, financial benefits, and time off.

What Makes Cloudflare Special?

• We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
• Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
• Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
• 1.1.1.1: We released 1.1.1.1, a free public DNS resolver that blocks ads and trackers, making the Internet faster and safer for everyone.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

At OpenAI, we believe artificial intelligence should benefit all of humanity — and that belief is nowhere more tangible than in the public sector. Governments serve people at scale, under real constraints, with high stakes and deep responsibility. The OpenAI for Government team exists to help public servants harness AI to reduce friction, increase impact, and spend more minutes on mission.

About the Role

We’re hiring an AI Adoption, Content, and Community Manager for Government Engagement & Enablement — a builder, connector, storyteller, and super-user who lives and breathes ChatGPT and deeply understands public service.

This role sits at the intersection of enablement, education, community, communications, and marketing. You will be the connective tissue between OpenAI and government practitioners around the world — helping them learn, share, teach, celebrate wins, and feel confident using AI in their day-to-day work. You will intrigue them with inspirational adoption, deployment and practical content that makes them want to be customers and you will create initiatives that make them glad to be customers.

In this role, you will:

Design and deliver training & enablement

• Lead hands-on trainings and workshops to help government users get confident with ChatGPT.

• Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use.

• Help smaller government customers get onboard and drive their practical use of ChatGPT.

• Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs.

• Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base.

• You will capture all trainings and enablement sessions with customers and training feedback and will work with teams to identify where we need to pivot or hone our approaches.

• You will serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use.

• Be a point of escalation for customers having issues and getting them the support they need.

Build and steward the OpenAI for Government community

• Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities.

• Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey.

• Create delightful experiences and engagements for customers. You will actively match-make and draw insights from commercial, education and other practices and hone them for a government audience.

• Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions.

• Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated.

Own government-specific content and messaging

• Serve as the source of truth for maintaining government-focused content, including training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging. Constantly creating new content, looking for ways to make information more sticky, more dynamic, as well as more digestible and simple.

• Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level.

• Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs, working as a POC with the GA, Communications, and Marketing teams as needed.

• Support OpenAI for Government leaders with compelling presentations, videos, slides and other material to prepare them and deliver memorable moments.

• Take materials created by others and help upgrade the design and aesthetic supporting the in-house design, brand, and resource teams as well as outside vendors.

Create standout events and experiences

• Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more.

• Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences.

• Ensure every event leaves participants feeling smarter, more capable, and genuinely excited about what AI can do for their mission.

• Create new and exciting SWAG, and other physical elements to ensure OAI leaves a lasting impression.

Champion adoption through inspiration

• Highlight and celebrate government “wins,” champions, and creative uses of ChatGPT.

• Build recognition mechanisms for government adoption of AI that rewards curiosity, experimentation, and impact.

• Be a master at amplifying others — making sure everyone feels seen and appreciated.

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