Senior Machine Learning Scientist · Intercom

Sat, 18 Apr 2026 15:58:02 GMT
Engineering

Intercom · Berlin, Germany · hybrid

We are looking for a Senior Machine Learning Scientist to join our AI Group in Berlin. As a Senior Machine Learning Scientist, you will be responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. You will work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

Your responsibilities will include identifying areas where ML can create value for our customers, identifying the right ML framing of product problems, working with teammates and Product and Design stakeholders, conducting exploratory data analysis and research, deeply understanding the problem area, researching and identifying the right algorithms and tools, being pragmatic, but innovating right to the cutting-edge when needed, performing offline evaluation to gather evidence an algorithm will work, working with engineers to bring prototypes to production, planning, measuring & socializing learnings to inform iteration, and partnering deeply with the rest of team, and others, to build excellent ML products.

To be successful in this role, you will need to have broad applied machine learning knowledge, 3-5 years applied ML experience, practical stats knowledge (experiment design, dealing with confounding etc), intermediate programming skills, strong communication skills, both within engineering teams and across disciplines, comfort with ambiguity, typically have advanced education in ML or related field (e.g. MSc), and scientific thinking skills. Bonus skills and attributes include track record shipping ML products, PhD or other experience in a research environment, deep experience in an applicable ML area. e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering, strong stats or math background, visualization, data skills, SQL, matplotlib, etc.