Senior Machine Learning Scientist · Intercom

Sat, 25 Apr 2026 20:43:08 GMT
Engineering

Intercom · Berlin, Germany · hybrid

We are seeking a Senior Machine Learning Scientist to join our Machine Learning team in Berlin. As a key member of our team, you will be responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. You will work in partnership with Product and Design functions of teams we support to develop and deploy machine learning models that drive business results.

Key Responsibilities:

Identify areas where ML can create value for our customers

Identify the right ML framing of product problems

Work with teammates and Product and Design stakeholders to develop and deploy machine learning models

Conduct exploratory data analysis and research to deeply understand the problem area

Research and identify the right algorithms and tools to solve the problem

Be pragmatic, but innovate right to the cutting-edge when needed

Perform offline evaluation to gather evidence an algorithm will work

Work with engineers to bring prototypes to production

Plan, measure & socialize learnings to inform iteration

Requirements:

Broad applied machine learning knowledge

3-5 years applied ML experience

Practical stats knowledge (experiment design, dealing with confounding etc)

Intermediate programming skills

Strong communication skills, both within engineering teams and across disciplines

Comfort with ambiguity

Typically have advanced education in ML or related field (e.g. MSc)

Bonus Skills & Attributes:

Track record shipping ML products

PhD or other experience in a research environment

Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

Strong stats or math background

Visualization, data skills, SQL, matplotlib, etc.

Benefits:

Competitive salary, annual bonus and equity

Regular compensation reviews - we reward great work!

Generous paid time off above statutory minimum

Generous family leave (maternity, paternity), to let you spend valuable time with your loved ones

Hybrid working - MacBooks are our standard, but we also offer Windows for certain roles when needed.

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

Fun events for Intercomrades, friends, and family!