We are looking for a Junior Problem Resolution Responsible to join our team in Romania. In this role, you will work closely with internal and external development partners and support problem resolution activities related to vehicle systems and software development.

Your daily responsibilities will focus on supporting the handling and coordination of problem tickets, ensuring clarity, traceability, and timely follow-up while working closely with team members and customers.

• You will support the processing of problem tickets by checking completeness, traceability, and correct assignment
• Support with reporting for the weekly error review meeting
• Close collaboration with BTVs (initially mandatory on-site to build trust)
• You will assist with basic technical pre-analysis of data to support efficient error clarification and routing
• You will contribute to the preparation of regular reports and support coordination meetings related to problem resolution
• You will help track open topics and follow up on missing feedback or overdue items
• You will support the identification of improvement opportunities in processes and collaboration
• You will collaborate with international project teams and stakeholders

Qualifications

• You have successfully completed a Bachelor’s or Master’s degree in Engineering, or a comparable field of study
• You are interested in the automotive or technical development environment; initial exposure (internships, student projects) is a plus
• You have a basic understanding of vehicle systems or technical products and are motivated to deepen your knowledge
• You are familiar with ticketing or tracking systems (e.g. Jira or similar), or you are willing to learn
• You are willing to understand development processes and work with different tools and systems
• You have good knowledge of MS Office tools, especially Excel
• You speak German and English fluently
• You have a structured way of working, good communication skills, and a proactive, team-oriented mindset

At a Glance

Porsche Engineering Romania specializes in complex technical solutions at its two locations in Cluj-Napoca and Timisoara, including the development of intelligent and connected electric vehicles, electronics, and design.

We cover a wide range of development activities and technical know-how – from conventional powertrains to future mobility, and from prototype to series development. By optimizing brake systems and developing pedestrian protections as well as driver assistance systems, these activities significantly contribute to the improvement of future car safety.

More information can be found on our website: https://www.porscheengineering.com/peg/de/locations/romania/

Exclusive look behind the scenes

Porsche Engineering Magazine

The latest issue of Porsche Engineering's customer magazine offers fascinating insights into exciting projects and current topics. The Porsche Engineering magazine can be found here.

Knowledge-Sharing

Working with new technologies and employing innovative methodologies has always been a part of our day-to-day operations, therefore knowledge sharing is an essential part of our work culture. We regularly organize internal technical meetups to build bridges between departments, share best practices, and learn about new ways of thinking.

Collaboration with Universities and Master’s Program

On average, our company offers 12 master's thesis topics per year, based on allocation interviews for the top-performing students, and 10 Porsche Engineering scholarships for master's program students with outstanding technical and soft skills. To ensure continuity, our Master curriculum is updated yearly, and only the top 5 bachelor level students are eligible for Porsche Engineering scholarships. For those with a Ph.D., a scholarship for research and development in the AI field is also available.

Expanding our Know-How

It is important to stay ahead of technological trends in order to respond to ever-changing consumer needs, such as making cars safer and more enjoyable to drive. Based on project demands, we provide internal and external soft and technical skill trainings to meet these requirements.

Performance Running in our Blood

We are part of the Porsche family that specializes in high-performance sports cars, so getting involved in various sporting events and supporting our employees in their quest to become better athletes comes naturally to us.

Community Support

As part of a very active social community, we take our commitment seriously when it comes to supporting programs and initiatives that make lives better and provide renewed opportunities for children and adults alike. Giving back to the community, whether through donations or employee volunteering, through the most appropriate social causes that reflect our values and culture, is our primary focus.

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We are looking for a Junior Problem Resolution Responsible to join our team in Romania. In this role, you will work closely with internal and external development partners and support problem resolution activities related to vehicle systems and software development.

Your daily responsibilities will focus on supporting the handling and coordination of problem tickets, ensuring clarity, traceability, and timely follow-up while working closely with team members and customers.

Key responsibilities include:

• Supporting the processing of problem tickets by checking completeness, traceability, and correct assignment
• Supporting with reporting for the weekly error review meeting
• Collaborating with BTVs (initially mandatory on-site to build trust)
• Assisting with basic technical pre-analysis of data to support efficient error clarification and routing
• Contributing to the preparation of regular reports and support coordination meetings related to problem resolution
• Helping track open topics and follow up on missing feedback or overdue items
• Supporting the identification of improvement opportunities in processes and collaboration
• Collaborating with international project teams and stakeholders

To succeed in this role, you will need to have a Bachelor's or Master's degree in Engineering, or a comparable field of study. You should be interested in the automotive or technical development environment, with initial exposure (internships, student projects) being a plus. You will also need to have a basic understanding of vehicle systems or technical products and be motivated to deepen your knowledge.

Additionally, you will need to be familiar with ticketing or tracking systems (e.g. Jira or similar), or be willing to learn. You will also need to be willing to understand development processes and work with different tools and systems. Good knowledge of MS Office tools, especially Excel, is also required. Fluency in German and English is necessary, and you will need to have a structured way of working, good communication skills, and a proactive, team-oriented mindset.

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You will manage cross-series AC/DC charging issues, covering the full chain from backend/head unit communication to the vehicle side. You will analyze vehicle logs, backend services, and interface data to identify and document charging-related problems. You will process and prioritize internal and external error reports using Cluu, KPM, and Jira. You will facilitate cross-team collaboration between quality teams, backend teams, and BTVs to ensure smooth issue resolution. You will support weekly reporting and contribute to the weekly error review meeting. You will work in close partnership with BTVs and occasionally conduct business trips to reproduce and verify issues on the vehicle. You will prepare clear reports, findings, and recommendations for stakeholders.

We are looking for a highly motivated and experienced Charging System Developer to join our team. You should have a Bachelor’s or Master’s degree in Mechanical Engineering, Automotive Engineering, Aerospace Engineering or an equivalent education. You should have previous experience in automotive development, focusing on cross-sectional functions. You should have experience in issue management for charging systems within the automotive field. You should have experience with ticketing systems (e.g., Jira, KPM, CLUU). You should have the willingness to understand the development processes at Porsche and to work with different specific tools for trace analyses. You should have good knowledge of MS Office tools with a focus on Excel. You should speak German and English fluently. You should have a confident appearance, excellent communication and persuasive skills, along with strong social skills and political awareness.

At Porsche Engineering Romania, we offer a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the necessary resources and support to excel in their roles. We believe in the importance of teamwork and collaboration, and we strive to create a positive and inclusive work culture.

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You will manage cross-series AC/DC charging issues, covering the full chain from backend/head unit communication to the vehicle side. You will analyze vehicle logs, backend services, and interface data to identify and document charging-related problems. You will process and prioritize internal and external error reports using Cluu, KPM, and Jira. You will facilitate cross-team collaboration between quality teams, backend teams, and BTVs to ensure smooth issue resolution. You will support weekly reporting and contribute to the weekly error review meeting. You will work in close partnership with BTVs and occasionally conduct business trips to reproduce and verify issues on the vehicle. You will prepare clear reports, findings, and recommendations for stakeholders.

You have successfully completed a Bachelor’s or Master’s degree in Mechanical Engineering, Automotive Engineering, Aerospace Engineering or an equivalent education. You have previous experience in automotive development, focusing on cross-sectional functions. You have experience in issue management for charging systems within the automotive field. You have experience with ticketing systems (e.g., Jira, KPM, CLUU). You have the willingness to understand the development processes at Porsche and to work with different specific tools for trace analyses. You have good knowledge of MS Office tools with a focus on Excel. You speak German and English fluently. You have a confident appearance, excellent communication and persuasive skills, along with strong social skills and political awareness.

We offer a range of benefits, including knowledge-sharing, collaboration with universities, and opportunities for professional growth and development.

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Responsibilities:

• Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks).

• Utilize proprietary software to provide accurate input and labels to deliver high-quality data.

• Collaborate with technical staff to improve the design of efficient annotation tools.

• Interpret, analyse, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications:

• 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management).

• Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems.

• Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality.

• Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks.

• Proficiency in reading and writing informal and professional English.

• Strong communication, interpersonal, analytical, and organisational skills.

• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.

• Passion for technological advancements and innovation in business.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.

• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.

• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.

• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.

• We are unable to provide visa sponsorship.

• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 + Equity (USD hourly) Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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This role requires a strong automation mindset, deep technical breadth across IT systems, and the ability to deliver high-quality, scalable solutions in a fast-paced environment.

The impact you will have includes:

• Owning and evolving our IT automation platform, serving as the subject matter expert and driving design, implementation, and improvement of automation workflows across IT and Security.
• Leading and maintaining the Mobile Security program, MDM configuration, and policy enforcement.
• Designing and delivering end-to-end automation solutions across onboarding/offboarding and security compliance workflows.
• Partnering with cross-functional stakeholders across IAM, Security, Infrastructure, and Engineering to deliver impactful projects with real business outcomes.
• Supporting M&A technical integrations by applying your automation skills to accelerate onboarding.
• Documenting solutions, training, and mentoring junior engineers of the platforms you own.

Core qualifications include:

• 5+ years of experience in IT systems engineering and automation.
• Proven track record of delivering complex, multi-system automation projects with measurable business impact.
• Strong automation mindset: you don't just execute tasks, you architect scalable automated solutions.
• Ability to operate with minimal guidance, take ownership of ambiguous projects, and deliver consistently high-quality work under pressure.

Automation & Integration Expertise includes hands-on experience with enterprise IT automation platforms (Tines preferred), or equivalent, and experience building and troubleshooting integrations between identity, endpoint, ticketing, and security platforms.

Endpoint & Mobile Device Management includes expertise with Jamf MDM platforms for managing macOS, iOS, Windows, and Android devices at scale, and experience with zero-touch provisioning, device imaging, configuration management, and security policy enforcement.

Identity & Access Management includes working knowledge of IAM platforms (Okta preferred), including SSO, SCIM provisioning, group rules, and access lifecycle management.

Collaboration & Communication includes strong cross-functional collaboration skills, comfortable working with Security, Engineering, Infrastructure, and business stakeholders, and effective at coaching and training peers on new tools and processes.

Nice to Have includes certifications in relevant platforms (e.g., Jamf, Tines, Okta, Google Workspace).

Pay Range Transparency: Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location.

Based on the factors above, Databricks anticipates utilizing the full width of the range.

The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range $143,400-$197,100 USD

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Responsibilities:

Serve as the first point of contact, embodying X Payments’s commitment to trust and excellence in every customer interaction. Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings. Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes. Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary. Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution. Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements. Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information. Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets. Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols. Contribute insights to shape a scalable, customer-focused support model that maximises satisfaction and operational efficiency.

Basic Qualifications:

2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment. Proven experience managing customer interactions via phone, chat, and email in a support or contact centre setting. Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism. Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence. Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases. Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.

Preferred Skills and Experience:

Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms. A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement. A passion for problem-solving and enhancing customer experiences through creative solutions. High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment. A sense of humour and adaptability to thrive in a rapidly evolving fintech landscape.

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The successful candidate will oversee AV infrastructure across the organization, including hardware in conference rooms, All-Hands spaces, and training rooms. They will keep systems updated with the latest operating systems, software, and applications to ensure availability during business hours.

Key responsibilities include providing specialized support for a variety of AV events, from podcasts to large-scale conferences, designing and installing AV systems utilizing a standard design concept across a variety of work spaces, and assisting in the coordination and implementation of new office, production floors, warehouses and other spaces requiring AV installations.

The ideal candidate will have a bachelor's degree in computer science or a related field, or equivalent experience, and demonstrated expertise in AV system administration. They will also have familiarity with AV software and conferencing tools, knowledge of AV equipment, experience with virtualization technologies, strong analytical and problem-solving abilities, and outstanding communication skills.

In addition to a competitive salary, we offer a range of benefits, including comprehensive medical, dental, and vision plans, income protection, generous time off, family planning and parenting support, mental health resources, professional development opportunities, and commuter benefits.

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Using your intimate familiarity with these products and related issues, you must be able to coach teammates, interface directly with customers, work independently, and resolve complex issues using your discretion and sound judgment. The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution.

You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues across multiple platforms and organizations.

WHAT YOU'LL DO:

• Supervise and mentor Product Operations Associates, ensuring effective performance, adherence to protocols, and professional development
• Manage shift schedules and staffing levels to maintain 24/7 operational readiness
• Develop Tier 1 scoped processes and runbooks
• Create and implement process and product improvements based on customer feedback and available metrics/analytics, utilizing internal monitoring dashboards and alerting software
• Interface directly with Anduril's customers and hardware/software products to provide world-class account level and technical support on complex issues
• Manage ticket flow, triage, and response through Salesforce's Service Desk management system
• Identify and solve persistent problems and reoccurring failures
• Author and issue product-specific knowledge articles and SOPs for end-user triaging

REQUIRED QUALIFICATIONS:

• Bachelor's degree or equivalent experience in a related field
• Minimum of 2-3 years of experience in a Operations/Support Center or similar operational environment
• Prior experience supporting complex hardware systems, networks, and related technologies (military assets are a plus)
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Extremely detail oriented with excellent customer service
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
• Must be able to obtain and hold a U.S. Secret security clearance; Holding clearances or Background Investigations in the past a plus

PREFERRED QUALIFICATIONS:

• Experience leading help desk operations and guiding team members
• Experience with ticketing systems and managing a ticket queue (Service Desk, Service Now, Jira, etc.)
• Experience with on-call support operations and working in limited risk tolerance production environments
• Familiarity with US military, hardware, software interfaces, and product operations are all pluses
• Government agency experience preferred
• Willingness to work non-standard hours and weekends

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You'll define and ship AI-assisted workflows, self-service diagnostics, and platform integrations that reduce time-to-resolution and improve customer experience across our cloud.

Key responsibilities include:

• Design, build, and own support-facing tools for case triage, intelligent routing, and expert engagement, integrating with incident and change management workflows.

• Develop AI-powered assistants and automations that accelerate root-cause discovery, knowledge retrieval, and resolution quality.

• Create and maintain dashboards, alerts, and signals that surface tooling issues early; integrate observability into new tooling to reduce MTTR.

• Build self-service and guided diagnostics that empower Support/CX to resolve common issues and collect high-quality context for escalations.

• Codify reliability and support practices into services, APIs, and Kubernetes-native controllers/operators where appropriate.

• Partner with engineering leadership and internal stakeholders to prioritise roadmap initiatives, land adoption, and measure business impact.

• Participate in an on-call rotation for the tooling you own.

Minimum qualifications include:

• 4+ years of software or infrastructure engineering experience building and operating production services.

• Proficiency in Go or Python (or equivalent experience).

• Strong fundamentals in Linux, containers, and Kubernetes; comfortable debugging in distributed systems.

• Experience with observability (metrics/logs/traces) and using data to improve reliability and support outcomes.

• Demonstrated experience with incident management and steady-state operational excellence (e.g., progressive delivery, testing strategies, error budgets, fault-tolerant design).

• Comfort collaborating with multiple stakeholders (Support/CX, Product, SRE, and service owners).

Preferred qualifications include:

• Experience integrating or building support/operations tooling (e.g., ticketing/incident systems, status page, knowledge management, chat/alerting integrations).

• Experience automating manual workflows and stitching together productivity platforms.

• Familiarity with AI/ML tooling for retrieval, summarization, or copilot-style assistance.

• Experience codifying operational practices into Kubernetes controllers, operators, or platform services.

The base salary range for this role is $139,000 to $204,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave

• Company-paid Life Insurance

• Voluntary supplemental life insurance

• Short and long-term disability insurance

• Flexible Spending Account

• Health Savings Account

• Tuition Reimbursement

• Ability to Participate in Employee Stock Purchase Program (ESPP)

• Mental Wellness Benefits through Spring Health

• Family-Forming support provided by Carrot

• Paid Parental Leave

• Flexible, full-service childcare support with Kinside

• 401(k) with a generous employer match

• Flexible PTO

• Catered lunch each day in our office and data center locations

• A casual work environment

• A work culture focused on innovative disruption

Our Workplace

While we prioritise a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialised skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

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The ideal candidate should be prepared to go beyond boundaries and extend support to the team and members.

Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

• Support end-users following the IT Service Management Framework.
• Participate in service improvement projects and initiatives.
• Monitor system performance and troubleshoot issues.
• Help to improve the IT security posture and participate in internal and external audits.
• Carry out procurement and policy implementation tasks.
• Support clients and client-supporting teams on IT-related requests and projects.
• Run staff onboarding and offboarding sessions

Proven experience as a System Administrator, Network Administrator, or similar role.

• Basic knowledge of cloud platforms (GCP, Google Workspace, AWS, Azure).
• Experience with networks (LAN, WAN, WLAN) and patch management.
• Knowledge of system security data backup/recovery.
• Familiarity with various operating systems and platforms, including Mac/Apple OS/Windows/Chrome OS.
• Resourcefulness and problem-solving aptitude.
• Knowledge of Windows Intune and Jamf Pro.
• Working knowledge of ticketing systems and ITSM or ITOM.
• Excellent communication skills in English.
• Able to work in rotational shifts covering Australia, Singapore, India, and the US time zones, subject to business requirements only.
• Knowledge of scripting is an added advantage

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 USD hourly Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialised teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support.

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply). Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritise tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts.

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes.

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Responsibilities include:

• Providing first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.
• Troubleshooting and resolving basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
• Assisting users with software installations, account setups, and password resets.
• Logging, tracking, and documenting all service requests in the ticketing system, ensuring timely resolution or escalation.
• Escalating unresolved issues to Level 2 or specialized teams with detailed documentation.
• Maintaining and updating IT knowledge base articles and self-service wikis for common issues.
• Performing routine maintenance tasks, such as software updates and system backups, as directed.
• Assisting with onboarding new employees, including setting up workstations and accounts.
• Adhering to company IT policies, procedures, and security protocols.

Basic qualifications include:

• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply).
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Preferred skills and experience include:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes.

Compensation and benefits include:

• $90,000 - $110,000 + Equity (USD hourly).
• Comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan.
• Short & long-term disability insurance.
• Life insurance.
• Various other discounts and perks.

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Responsibilities: Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks). Utilize proprietary software to provide accurate input and labels to deliver high-quality data. Collaborate with technical staff to improve the design of efficient annotation tools. Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications: 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management). Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems. Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality. Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks. Proficiency in reading and writing informal and professional English. Strong communication, interpersonal, analytical, and organizational skills. Excellent reading comprehension and ability to exercise autonomous judgment with limited data. Passion for technological advancements and innovation in business.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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As a member of our security team, you will work alongside security, infrastructure, and engineering partners to monitor security signals, investigate issues, improve operational processes, and strengthen our overall security posture.

In this role, you will have the opportunity to learn from experienced security professionals, develop your skills in security operations, and contribute to the growth and success of our organization.

We are looking for a curious, detail-oriented individual with a foundational understanding of security operations concepts, familiarity with basic networking, operating systems, and cloud concepts, and comfort working in terminal and web-based tools.

If you are a problem solver, customer-oriented, versatile, resilient, and eager to learn, we'd love to hear from you.

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You will ensure that every stage of the employee lifecycle, from the moment a contract is signed through offboarding, is supported by scalable systems, clean data, and compliant processes.

Key responsibilities include:

• Systems Architecture & Data Intelligence: Lead the evaluation, implementation, and integration of the HRIS, Performance Management, and Engagement tools to ensure a seamless flow of data across the employee lifecycle.
• Data Integrity & Analytics: Act as the 'single source of truth' for all people data. Serve as the custodian of people data, building automated dashboards and audit processes that allow the People team to track workforce trends and demographics with 100% accuracy.
• Process Automation: Identify manual bottlenecks in the employee experience and implement automated workflows to increase efficiency and reduce human error.

Operational Excellence & Lifecycle Management:

• Scaling Infrastructure: Build and document scalable operational processes related to internal transfers, promotions, leaves of absence, and offboarding, that can support a rapidly growing, distributed organization within a ticketing system (e.g. Service Now, Jira, etc.).
• Onboarding Integration: Partner with IT and Hiring Managers to manage the operational side of onboarding, ensuring new hires have the tools, access, and tribal knowledge to be productive on Day 1.
• Vendor Management: Manage relationships with third-party software and service providers. Manage a distributed workforce, including international compliance, PEO/EOR management, and regional employment law.

Compliance & Risk Management:

• Compliance Administration: Manage the technical distribution, version control, and mandatory acknowledgment workflows for all company policies and the Employee Handbook.
• Regulatory Record-keeping: Build the audit frameworks that ensure people practices (e.g., I-9 verification, labor law postings, and data privacy) meet federal, state, and local requirements.
• Data Privacy: Oversee the security and privacy of employee records, ensuring compliance with data protection regulations.
• Audit Readiness: Maintain 'audit-ready' files and processes for employment eligibility (I-9s), labor posters, and mandatory training.

Culture & Experience Infrastructure:

• Feedback Loops: Administer employee engagement surveys and lifecycle touchpoints, providing the raw data and structural support for People Business Partners to drive cultural change.
• Internal Communications: Manage the 'People Portal' or Intranet, ensuring employees have easy access to the policies and resources they need.

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The ideal candidate is highly organized, comfortable juggling priorities across locations, and able to operate independently in a fast-paced, growing environment.

Responsibilities:

• Oversee day-to-day operations for Plaid’s NYC and Raleigh offices, including workplace services (janitorial, food & beverage, guest services, etc.), facility maintenance, and repair.
• Manage and coach 3 workplace operations team members across NYC and Raleigh, NC
• Ensure the office is organized, clean, and operating smoothly to create a positive employee experience.
• Lead space planning efforts to optimize office layout, seating arrangements, and space utilization in line with business needs.
• Collaborate on Workplace design projects to maintain a consistent brand across Plaid’s workplace portfolio.
• Manage and maintain relationships with all workplace vendors (e.g., food & beverage, janitorial, security, etc.).
• Source, onboard, and manage new vendors to ensure top-tier services.
• Collaborate closely with key internal stakeholders such as HR, TechOps, Legal, FP&A, and Workplace team members to ensure seamless operations.
• Collaborate with the Workplace Operations Lead to prepare and manage the annual budget for NYC and Raleigh.
• Monitor expenses and identify areas for process improvement and cost efficiencies.
• Maintain accurate Emergency Action Plans and inform employees of important emergency procedures as part of the annual Workplace Safety training.
• Partner with vendors to maintain health & safety standards, ensuring compliance with all relevant regulations.
• Represent and influence Plaid’s culture in the office by building relationships and supporting employees.
• Ensure a frictionless in-office experience for employees and guests.
• Manage office moves, changes, and openings as needed.
• Assist the Events & Experiences team with in-office events to bring events to life in our spaces.
• Reports directly to the Workplace Operations Lead based in San Francisco.
• In-office requirement 5 days a week.

Qualifications:

• 5-7 years of experience in Office Management, Facilities or a similar role.
• Minimum 2-3 years of experience managing people and teams.
• Expert understanding of facilities operations, space planning, and vendor management.
• Strong customer service orientation and experience handling workplace requests and issues.
• Ability to bring fresh ideas and lead them through to execution and implementation.
• Exceptional organization, documentation, and attention to detail.
• Excellent communication skills with the ability to tailor messages effectively to different audiences.
• Ability to multitask and manage priorities in a fast-paced environment.
• Experience with ticketing systems and triaging Workplace requests.
• Ability to advocate for ideas, lead in areas of expertise, and commit to decisions.
• Appetite for growth and a proactive approach to learning.
• Proven track record of anticipating needs and solving problems creatively.
• Experience with Workplace tools like G Suite, Slack, Jira, and Envoy.

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here.

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Key Responsibilities Maintain and develop a nice and friendly work atmosphere for all employees. Ensure our Paris offices is up and running. Help EMEA colleagues in their office maintenance. Act as the go-to-person for all questions related to the office. Develop our culture helping with the organization of activities, meetings, and other community events.

Deal with internal and external stakeholders. Suppliers: food provider, maintenance, cleaning, access. Visitors: welcoming, mails, deliveries. Serve as the onsite point of contact for maintenance visits, shipping, mailing, deliveries, and inventory management.

Experience and Skills Experience as Office Manager, Workplace Ops or Event Manager in a start-up or scale-up (+2 years minimum). Excellent organisational skills and attention to detail. Strong communication and interpersonal skills. Proficiency in Google Workspace or ticketing systems supporting employee requests. You must be fluent in English and French (this is a strong requirement).

You're an amazing fit if you: Have a service mindset. Are able to multitask and prioritise effectively. Keep discretion and professionalism when handling confidential information. Have a positive attitude and strong work ethics. Have a passion for building and maintaining a community within the office space. Thrive in a fast-paced workplace environment. Have excellent written and verbal communication skills. Have extraordinary organisational and time management skills.

Benefits Food: Daily lunch vouchers. Sport: Monthly contribution to Wellpass (ex Gymlib) subscription. Transportation: Monthly contribution to a mobility pass. Health: Full health insurance for you and your family. Parental: Generous parental leave policy. Visa sponsorship.

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You'll work hands-on across compute, storage, interconnect and cooling to keep one of France's largest GPU/CPU clusters healthy and scalable.

Location: Bruyères-le-Châtel , on-site, field role (multi-site mobility: Paris area and nearby)

Reporting line: Hardware Ops

Impact:

• Compute is a key lever for Mistral's success and our largest spend item.

• Direct impact on scale: you'll restore service on complex incidents and raise the bar on reliability as we grow.

• Enable breakthrough AI: your work unlocks science & engineering teams to deliver state-of-the-art AI.

What you will do:

• Lead complex interventions: plan and execute vendor-level or multi-node operations (e.g., full rack work, intricate recabling, post-restart diagnosis), own risk assessment/rollback, and coordinate with vendors (RMA/escalations).

• Advanced diagnostics: correlate symptoms across compute, storage, interconnect, cooling; read system indicators (LED/POST/beep), BMC/IPMI consoles, and logs to identify root causes.

• Guide and uplift L1s: coach on safe practices (ESD/LOTO), first-line triage, rack craftsmanship, documentation quality; pair on tricky procedures.

• Process & automation: improve SOPs/checklists; propose/build small automation (Python/Bash) for photo/serial capture, inventory sync, dashboards/alerts; shorten MTTR.

• Safety & compliance: enforce lockout/tagout, ESD, PPE; ensure audit-ready tickets, evidence and change traces.

• Parts & logistics (advanced): plan spares strategy, track failure trends, and drive proactive vendor actions.

About you:

• 5+ years in data center/server hardware or L2/L3 hardware support, with proven complex hands-on work in production (HPC/AI/Cloud at scale).

• End-to-end hardware expertise: comfortable across CPU/memory/PCIe cards (incl. accelerators), NICs, PSUs, drives, network, power and cooling (including DLC); strong judgment on when/how to escalate.

• Diagnostics depth: confident in analyzing BMC/IPMI logs, linux software logs and crashes simple CLI checks; methodical root cause analysis.

• Safety & discipline: impeccable ESD/LOTO/PPE habits; zero rough handling; clean, labeled, auditable work.

• Communication & mentoring: crisp status/handovers; able to coach L1s during live operations.

Provide technical documentations to L1s or other team

Mobility: willing to travel between sites (Paris area or nearby regions, occasionally in Europe or US))

Nice to have:

• Vendor tools (iDRAC/iLO/IPMI), RAID/storage basics (NVMe/SAS/SATA), high-speed interconnect (Ethernet/InfiniBand).

• Coding/automation (Python/Bash) for small ops tools and reporting.

• Experience with ticketing (Jira/ServiceNow), inventory/RMA flows, vendor coordination.

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Key Responsibilities Maintain and develop a nice and friendly work atmosphere for all employees. Ensure our London office is up and running. Help EMEA colleagues in their office maintenance. Act as the go-to-person for all questions related to the office. Develop our culture helping with the organization of activities, meetings, and other community events.

Deal with internal and external stakeholders, including suppliers, visitors, and onsite point of contact for maintenance visits, shipping, mailing, deliveries, and inventory management.

Experience and Skills Experience as Office Manager, Workplace Ops or Event Manager in a start-up or scale-up (+4 years minimum). Excellent organisational skills and attention to detail. Strong communication and interpersonal skills. Proficiency in Google Workspace or ticketing systems supporting employee requests. Fluency in English and French.

Benefits Food allowance of £200 per month for lunches. Sport allowance of £90 per month for gym membership. Transportation allowance of £90 per month for office parking charges or public transport. Full health insurance for you and your family. Generous parental leave policy. Visa sponsorship.

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Responsibilities:

• Provide primary support for lab IT infrastructure and systems issues/requests, ensuring incidents are prioritized and resolved within SLA guidelines.
• Perform onsite troubleshooting of computer systems, networks, hardware, and software in a laboratory environment.
• Install, configure, and manage lab-related software, licenses, and workstations (physical and virtual).
• Collaborate with Network and System Administrators to maintain and develop solutions in a regulated environment.
• Record events, problems, and resolutions in our ticketing system (Freshservice).
• Create and manage user accounts, permissions, and access controls.
• Maintain comprehensive documentation for configurations, troubleshooting steps, and routine procedures.
• Assist with hardware and software upgrades in collaboration with cross-functional departments to ensure minimal disruption to lab operations.
• Support shared lab workstations and environments where uptime is critical and sessions may need to remain active.
• Assist with endpoint provisioning, imaging, and redeployment for lab and office devices.
• Follow change control and validation-aware practices when working on systems in production lab spaces.
• Participate in on-call or extended coverage rotations as required to support lab operations.

Requirements:

• 3+ years of experience as a Help Desk Specialist or related IT Customer Support role.
• Experience with Windows platforms, specifically Windows 10/11 support.
• Experience with Entra id and ticketing systems.
• Experience with Mobile Device Management (MDM) tools (e.g., Manage Engine, Jamf).
• Ability to work onsite Mon-Sat (specific shift hours can be defined, e.g., 7AM–3PM or 10AM–6PM). 5 days a week.
• Excellent communication and customer service skills with the ability to explain technical solutions to non-technical staff.
• Physical ability to lift/move hardware and navigate a lab layout (e.g., under-bench cabling).
• Ability to prioritize requests based on operational impact, especially in lab/production settings.
• Strong troubleshooting skills across hardware, OS, peripherals, and user access issues.
• Comfortable working in environments with noise, PPE requirements, and restricted access areas.

Nice to Have:

• Windows experience in a Lab environment.
• Experience in diagnostic labs or a regulated environment (e.g., CLIA, FDA, HIPAA).
• Industry certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional.
• Basic networking knowledge and experience with Active Directory.
• Scripting experience (PowerShell, Python, Bash) to automate tasks.

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Flow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.

Flow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.

Responsibilities

End-User Hardware Support

• Diagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals

• Perform hardware replacements and upgrades (RAM, SSD, batteries) as directed

• Coordinate warranty repairs and loaner equipment logistics across properties

• Maintain accurate hardware inventory records and asset tags for all managed devices

• Image and configure new devices using established MDM processes (Intune / JAMF)

Flow Software and SaaS Support

• Provide Tier 1 and Tier 2 support for Flow's internal software platform and business applications

• Assist users with login, access, and workflow issues within Flow's SaaS environment

• Escalate software defects and integration issues to the Head of IT or vendor support with clear documentation

• Support account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one

• Assist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)

HR Partnership and Staff Onboarding

• Partner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee's first day

• Attend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee

• For employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT

• Maintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay

• Serve as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness

On-Site Infrastructure and Networking

• Perform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations

• Support structured cabling patching, switch port assignments, and AP reboots under IT guidance

• Assist with AV equipment support in conference rooms and common areas

• Maintain organized and labeled IT closets and network equipment at each property

Ticketing and Documentation

• Log, track, and resolve support requests through the IT ticketing system with thorough notes

• Document resolutions and contribute to the internal IT knowledge base

• Escalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken

• Provide regular on-site status updates and communicate maintenance windows to property managers

Work Location

• This is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available

• The majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)

• Site visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations

Ideal Background

• 1–4 years of IT support or help desk experience in a professional environment

• Working knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting

• Experience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals

• Familiarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)

• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals

• Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)

• Valid Florida driver's license with a clean driving record and reliable transportation

• Ability to work independently across multiple sites with minimal direct supervision

• Strong verbal communication skills with non-technical end users

Preferred Qualifications

• CompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)

• Experience with endpoint management platforms: Microsoft Intune or JAMF

• Familiarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets

• Exposure to SSO, MFA enrollment, and basic identity management workflows

• Experience supporting hospitality, real estate, or property management environments

• Basic scripting knowledge (PowerShell or Bash) for automating repetitive tasks

• Experience with structured cabling, switch patching, or AV support

Other Requirements

• Must be able to lift and carry IT equipment up to 50 lbs

• Comfortable working in server rooms, IT closets, and under desks as needed

• Full-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL

• Must report to Flow HQ at the start of each workday

• Occasional after-hours or weekend support may be required for critical incidents or scheduled maintenance

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Prioritize safety using a 'Safety First' mentality and lead by example.

Adhere to Quality Assurance guidelines for high-quality design standards needed to design (new or modify existing) substations using CAD-based tools.

Provide guidance on Southern Company Design Standards, procedures, and processes.

Assist Control Standards Ad-hoc committees on the design of new standards and updates to existing standards.

Keep up with control SOCO standards Maintenance requests using JIRA ticketing software.

Complete maintenance updates on control SOCO standards drawings when needed.

Transmit Control Standard drawing packages and supporting specifications using the Transmission Engineering job transmittal program.

Coordinate and communicate with other departments associated with Substation Control Design Standards.

Interact with manufacturers, vendors, and Southern Company committee members to resolve equipment and material issues.

Provide support to Substation Design, Substation Construction, Field Services, Project Management, and Substation Maintenance when required.

Attend P and C Standards Working Group Meetings when required.

Design support for new or updated SOCO Standards Ad-hoc groups when required.

Support Southern Company's design criteria and standardization effort.

Handle multiple tasks simultaneously, set priorities, and use effective time management and organizational skills to achieve project team goals.

Support Southern Company storm restoration efforts.

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We are seeking a highly skilled and experienced HCM Cloud Transformation Consultant to join a dynamic programme team driving a large-scale Human Capital Management (HCM) cloud transformation initiative.

In this role, you will be part of a team focusing on HCM innovation and NextGen AI powered Hire to Retire Solutions in pursuit of enabling world-class workforce operations and experiences. You will guide our clients through HR Transformation, process redesign and change leveraging HR technology to create an impact on business outcomes.

More specifically, the responsibilities of this role include the following areas of expertise:

• End-to-end delivery of HCM cloud transformation projects

• Collaboration with stakeholders across the business functions to define requirements and ensure alignment with strategic goals

• Providing expert guidance on HCM cloud capabilities, configuration, and best practices

• Driving continuous improvement and innovation in HR processes through both reimagined design experience as well as latest technology

• Managed large cloud HCM Transformation for global and complex organisations across multiple country and multiple module rollouts

• HR IT Landscape Design; HR Cloud Vendor Selection; HR Cloud Readiness Assessment; HR Cloud Operations & Support Model Design

• Deliver HR TOM and experience-driven HR Process Design including AI Accelerators as part of our HR Cloud implementations (AI in HR Strategy & Use Case Design)

• Provide HR Cloud-based Workforce Transformation Advisory from Talent Marketplace solutioning via skill-based organization towards Learning Agility, Upskilling and Reskilling initiatives

• Facilitate HR workshops and craft insightful presentations, providing actionable recommendations

• Contribute to practice development and pre-sales activities to further develop our service offerings, proposals and go-to-market initiatives

• Lead teams, fostering an environment of continuous learning and growth

We are looking for a professional with robust consulting background or business and/or corporate experience in HR (IT) Transformation, HR Cloud Advisory and Hire-to-Retire HXM Technologies gained in in-house role, preferably in large-scale international environments. The ideal candidate should be able to demonstrate experience and knowledge in at least one of the following areas:

• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel
• Domain expertise in HR employee lifecycle H2R, including HR process design, creation of formal process documentation and detailed process maps
• Translation of employee experience needs into business requirements to drive digital and AI-empowered HR platforms deployment
• Knowledge and experience in implementing Oracle HCM Cloud as well as HR Ticketing / Workflow Management Tools (e.g. ServiceNow HRSD, Salesforce)
• Managing vendor relationships and technology selection processes
• In-depth knowledge and ability to design and optimize HR Operating Models
• Ability for conducting HR & HR IT workshops and subsequently creating recommendation reports, thought leadership and transformation roadmaps
• Strong facilitation, communication, and problem-solving abilities
• Ability to lead project teams and mentor junior consultants
• Demonstrable experience in developing proposals and offerings, either for internal or external clients
• Contribution to practice development, including go-to-market strategies and developing others

To qualify for the role, you must have:

• Proven track record in delivering HCM cloud transformation programmes (minimum 5-6 years for senior consultants and 8-10 years for Principals)

• Strong understanding of digital transformation principles and best practices

• In-depth understanding of Oracle Cloud HCM

• HR Product- and HR Cloud Module based knowledge in areas such as Core HR, Performance Management, Talent Development, Succession Planning, Recruiting & Onboarding, Learning Management, Job Architecture Design & Skills Management, People Analytics, Time & Attendance, Total Rewards & Payroll etc.

• Excellent stakeholder management and communication skills

• Experience in agile and waterfall delivery methodologies

• Relevant certifications in HCM platforms (preferred)

• In-depth understanding of H2R cycle

• HR Cloud module-related knowledge & certifications

• Practical knowledge of AI, GenAI and automation tools transforming HR processes

• Expertise in managing complex and multi-regional projects

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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Essential Duties and Responsibilities

• Oversee all walk-up ticket sales and customer inquiries.
• Hire, staff, and schedule ticket office personnel and locations.
• Collaborate with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
• Support the implementation of key Consumer Admissions strategic initiatives.
• Evaluate and recommend improvements to enhance and simplify the digital ticket fulfillment experience.
• Regularly review system setup to ensure consistency and an enterprise-wide view.
• Conduct research and provide insights to support commemorative ticket and digital fulfillment decisions.
• Perform other duties as assigned.

Qualifications

• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Bachelor’s degree or equivalent combination of education and experience.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Strong verbal and written communication skills.
• Ticket office experience preferred.
• Proven ability to manage projects from concept through implementation.
• Knowledge of current and emerging technologies impacting ticket sales and operations.
• Self-motivated with the ability to prioritise and work independently.
• Demonstrated leadership skills in a fast-paced, revenue-driven environment.
• Operational knowledge of the Ticketmaster system and experience with Microsoft Dynamics CRM preferred.
• Strong interpersonal, problem-solving, and budget management skills.
• Strategic thinker with the ability to generate innovative ideas.
• Flexibility to work evenings, weekends, and holidays as needed.
• Understanding of racing and commitment to delivering an exceptional fan experience preferred.
• Customer-focused with strong attention to detail and accuracy.

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As the Player Engagement Team Lead, you will play a very important role in ensuring the success of our projects, being the bridge between Keywords Studios and our valued clients. You will be in charge of critical tasks, ensuring that everything runs smoothly and efficiently.

Requirements

What are we looking for?

Our Team Lead has a knack for the following skills:

• Leadership: Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote. Proactively address project issues with teams and Project Manager to prevent disruptions. Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date. Serve as an escalation point for client's customer issues. Train, coach shift leads, and conduct weekly one-on-one coaching sessions. Provide appropriate positive recognition and disciplinary warnings. Manage vacation requests, monitor attendance, and address lateness or absences.

• Analytics: Monitor and manage ticket databases to ensure project KPIs and SLAs are met. Regularly review daily reports to identify and resolve anomalies. Create CRM/tool views for enhanced visibility and reporting. Good understanding of Player Support tools and processes, key support metrics, and how to apply them. Ability to read/interpret reports.

• Communication: Maintain awareness of project status and provide regular reports to Operations Manager. Conduct regular quality control checks, identifying coaching opportunities within project processes.

• Business: Create CRM/tool views for enhanced visibility and reporting. Develop training materials and assist in identifying areas for training material enhancement.

What You'd Be a Great Fit For

You'd be a great fit for this role if you have:

• Strong English skills;

• Previous experience at work in a similar position in a corporate environment.

• Ability to multitask and prioritize efficiently; work well under pressure and be flexible to change

• Strong leadership skills and decision-making abilities; power to lead by example, encouraging others to keep a high standard of accuracy

• Conflict management skills and providing constructive feedback;

• Ability to understand and meet deadlines;

• Self-motivation, innovative and analytical skills with strong attention to detail and accuracy.

• Ability to evaluate personnel and identify talent

• Familiarity with Helpshift, Zendesk or other ticketing platforms, Google suite;

• Flexibility with working weekends and to be on call occasionally is a plus.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:

• HMO and Life Insurance

• Paid Time Offs and CTO

• Non-taxable Allowances

• Annual Wellness Subsidy

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

What are we looking for?

Our PE Agent has a knack for the following skills:

Communication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in gathering and delivering player feedback according to established procedures. Provide translations when required to ensure seamless communication.

Analytics: Maintain accurate and detailed reports to keep processes streamlined. Ensure prompt escalation of issues following established procedures. Contribute to smoother support processes with personalized macros and knowledge base. Play a part in maintaining high-quality standards through the QC process.

Leadership: Take part in valuable training sessions to enhance your skills and knowledge. Manage your time effectively and responsibly to meet players' needs.

Business: Master the gameplay knowledge of our products to serve players better. Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. Knowledge of macros customization for streamlined responses. Experience with MS Office or Google Suite apps for documentation.

Requirements

You'd be a great fit for this role if you have:

Mastery in C1-C2 level language proficiency, with English at B2 level or higher. Excellent communication skills for effective player support. Flexibility to adapt to various situations and player needs. Accountability and reliability in handling player inquiries and issues. Proactivity in identifying and addressing player concerns proactively. Proficiency in navigating knowledge bases for efficient support. Basic troubleshooting skills to assist players with technical challenges. Availability for full-time work, including weekends and holidays, and on different time zones as needed.

Nice-to-haves:

Previous Customer Service experience or any relevant experience in a BPO setting. You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:

Non-taxable Allowances. HMO and Life Insurance. Paid Time Offs. Annual Wellness Subsidy.

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We are seeking a GRC Automation Lead to join our GRC organisation and build the technical foundation for how we scale our risk and compliance programs. In this role, you will lead the team that designs and implements automated workflows, data pipelines, and integrations that transform manual compliance processes into scalable engineering systems.

This is a greenfield opportunity to establish the team, architecture, and integrations that will define how we approach governance, risk, and compliance at Anthropic. The core challenge is a data problem: compliance information lives across dozens of systems—cloud infrastructure, identity providers, HR platforms, ticketing tools, code repositories—and your job is to design systems that bring it together, normalise it, and make it actionable.

At Anthropic, you'll also have a unique advantage: the ability to design AI-powered workflows where Claude acts as an extension of your team, handling tasks that would traditionally require additional headcount or manual effort. You'll need ingenuity to identify where agentic AI can accelerate evidence collection, interpret unstructured data, triage compliance gaps, and augment human judgment in risk assessments.

Working closely with Security, IT, and Engineering teams, you'll translate compliance and regulatory requirements into solutions that support audit programs including SOC 2, ISO, HIPAA, and FedRAMP, building systems that combine traditional automation with AI capabilities to achieve scale that wouldn't otherwise be possible.

Responsibilities:

• Lead the team that establishes foundational GRC processes and architecture. Design and build automated workflows for risk management and compliance, creating scalable systems that enable continuous monitoring as Anthropic grows.

• Build data pipelines that aggregate risk, control, and asset information from across our technology stack. This means solving hard data integration problems: mapping disparate schemas, handling inconsistent data quality, and creating unified views of compliance posture through dashboards and reporting tools.

• Inform GRC platform strategy and implementation: in partnership with other programs, evaluate, select, and deploy tooling that meets our compliance requirements.

• Translate written policies and compliance requirements into policy-as-code—working with Engineering and Security teams to express requirements as enforceable rules, automated checks, and continuous validation rather than static documents.

• Establish feedback loops between policy and implementation: surface where technical controls diverge from written requirements, identify where policies need to evolve based on infrastructure realities, and ensure that compliance requirements are expressed in terms engineers can act on.

• Design and deploy agentic AI workflows that extend team capacity, using Claude to automate evidence analysis, monitor control effectiveness, draft audit responses, interpret policy documents, and handle other tasks that require reasoning over unstructured information.

• Design and maintain integrations connecting GRC tooling with cloud infrastructure, identity management systems, HRIS platforms, ticketing systems, version control, and CI/CD pipelines—working with engineers to implement integrations that enable automated evidence collection and continuous compliance validation.

• Build and lead the GRC Automation function as we scale: hiring team members, establishing practices, and defining the technical roadmap for governance and compliance automation at Anthropic.

You may be a good fit if you:

• Have 3-4+ years of experience managing technical individual contributors or systems-focused teams, with a proven track record of building or scaling small teams (2-5 people) in security, compliance, automation, or operations functions.

• Are a systems thinker first. You understand how complex environments work: how data flows between systems, where integration points exist, what breaks when systems don't talk to each other. Your strength is designing the right architecture and environment for security monitoring, not necessarily implementing it yourself.

• Have 5+ years of experience designing automated workflows, data pipelines, or system integrations, whether through traditional development, low-code platforms, GRC tools, or process automation. We care about your ability to solve integration problems, not your programming language proficiency.

• Proficiency to write production level code in at least one programming language (e.g., Python, Rust, Go)

• Have a relentless focus on data integration: you understand how to pull data from multiple sources, normalise it, join it meaningfully, and surface insights. You're comfortable reasoning about messy, inconsistent data and designing systems that handle edge cases gracefully.

• Understand APIs and integration patterns conceptually: REST APIs, webhooks, authentication flows, polling vs. push architectures, and can evaluate systems based on how well they expose data and support automation, even if you're not writing the integration code yourself.

• Can work independently with minimal guidance, taking ownership of complex problems from design through implementation while managing ambiguity inherent in early-stage programs.

• Have strong analytical and problem-solving skills, with the ability to break down complex problems into manageable parts and develop creative solutions.

• Are able to communicate complex technical ideas to both technical and non-technical stakeholders, with a strong focus on collaboration and teamwork.

• Are passionate about staying up-to-date with industry trends and emerging technologies, with a willingness to learn and adapt to new tools and techniques.

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The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems, and contributes to maintaining a secure, standardized, and scalable endpoint environment.

Responsibilities

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
• Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recovery
• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles, and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Requirements

• 1+ years of experience of IT support experience
• Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
• Experience supporting Google Workspace administration and end-user troubleshooting
• Familiarity with endpoint management/MDM platforms (Kandji preferred)
• Understanding of identity and access management concepts such as MFA and SSO
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience supporting video conferencing and AV systems (Google Meet preferred)
• Familiarity with IT ticketing systems
• Strong organisational skills and ability to manage multiple concurrent requests
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to lift and move IT equipment up to 40 lbs
• Willingness to work onsite at least four days per week

Benefits

💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities

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We are seeking an IT Systems Administrator to be the primary owner and escalation point for Replit's enterprise collaboration platforms. The successful candidate will be responsible for advanced administration, secure configuration, licensing strategy, feature evaluation and implementation, and complex troubleshooting of platforms such as Google Workspace and Slack.

What You'll Do

• Own and administer SaaS collaboration platforms include Google Workspace, Slack, message hygiene, IT ticketing, digital signing and knowledge management

• Serve as the primary escalation point for advanced administration, configuration and troubleshooting of collaboration platforms

• Act as the subject matter expert (SME) and platform owner for assigned systems, responsible for architecture decisions, configuration standards, lifecycle management and long-term roadmap alignment

• Own licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reporting

• Evaluate, test, and implement new features and platform capabilities in alignment with security, compliance and business requirements

• Troubleshoot and resolve complex platform issues, including availability disruptions, integration failures, permission misconfigurations and automation breakdowns

• Partner with Security Operations (SecOps) to investigate and remediate platform-related security incidents and policy violations

• Participate in internal and external audits, ensuring systems meet SOC 2 and ISO 27001 compliance requirements, prepare audit evidence and support control walkthroughs

• Develop documentation, standards, and operational runbooks for Tier 1/Tier 2 support teams

• Conduct POC/POV collaboration platforms to address business requirements

Required Skills & Experience

• 6+ years of experience administering enterprise SaaS collaboration platforms in a cloud-first environment (Google Workspace, Slack, Notion)

• Deep expertise administering Google Workspace Enterprise (security controls, lifecycle management, DLP, Vault, Drive permissions, shared resources)

• Strong experience administering Slack Enterprise, including governance of apps, data retention policies, enterprise security settings, and Slack Connect

• Experience administering an ITSM or ticketing platform including workflow configuration and reporting

• Experience administering Notion or similar knowledge management platforms

• Demonstrated experience managing SaaS licensing models, renewals, utilization tracking, and cost optimization

• Experience collaborating with SecOps on incident response and security investigations

• Working knowledge of SOC 2 and ISO 27001 control frameworks and audit readiness processes

• Strong analytical troubleshooting skills with the ability to diagnose complex cross-system issues

Bonus Qualifications

• Active Replit user and passionate about making software creation more accessible

• Experience administering Microsoft Office 365 and Zoom

• Understanding of conferencing and webinar platforms

• Exposure to AI enabled tools such as notetakers and personal assistants

• Been part of a rapid growth SaaS startup

Full-Time Employee Benefits Include

• Competitive Salary & Equity

• 401(k) Program with a 4% match

• Health, Dental, Vision and Life Insurance

• Short Term and Long Term Disability

• Paid Parental, Medical, Caregiver Leave

• Commuter Benefits

• Monthly Wellness Stipend

• Autonomous Work Environment

• In Office Set-Up Reimbursement

• Flexible Time Off (FTO) + Holidays

• Quarterly Team Gatherings

• In Office Amenities

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As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

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Location

US Remote

Employment Type

Full time

Department

CommercialCustomer Support

About the role

As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

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What you'll do

You will bridge the gap between marketing and IT by managing CMS updates, performing QA testing, and supporting international stakeholders.

• Create, update, and maintain high-quality web content (pages, forms, media) within the CMS.
• Ensure all content aligns with brand standards, SEO best practices, and usability guidelines.
• Manage the end-to-end content lifecycle via a ticketing system.

What you need

• 1-3 years of work experience as a Quality Assurance Specialist or similar role.
• Strong knowledge of content management systems (CMS) and ticketing systems like Jira or Gitlab.

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