We are seeking an empathetic and dynamic Support Agent to join our fast-paced, customer-centric team at X Payments. As the voice of our brand, you will resolve customer inquiries with professionalism and care across voice, chat, and email channels. You'll tackle issues related to accounts, transactions, cards, payments, disputes, and app functionality, while identifying opportunities to enhance the customer experience.
\nResponsibilities:
\nServe as the first point of contact, embodying X Payments’s commitment to trust and excellence in every customer interaction. Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings. Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes. Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary. Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution. Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements. Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information. Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets. Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols. Contribute insights to shape a scalable, customer-focused support model that maximises satisfaction and operational efficiency.
\nBasic Qualifications:
\n2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment. Proven experience managing customer interactions via phone, chat, and email in a support or contact centre setting. Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism. Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence. Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases. Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.
\nPreferred Skills and Experience:
\nFamiliarity with financial services, debit/credit cards, mobile apps, or payment platforms. A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement. A passion for problem-solving and enhancing customer experiences through creative solutions. High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment. A sense of humour and adaptability to thrive in a rapidly evolving fintech landscape.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_db2d883e-30f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"xAI","sameAs":"https://www.xai.com/","logo":"https://logos.yubhub.co/xai.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/xai/jobs/4940364007","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer support","fintech","banking","digital environment","ACD systems","ticketing tools","CRMs","knowledge bases"],"x-skills-preferred":["financial services","debit/credit cards","mobile apps","payment platforms","problem-solving","customer experience"],"datePosted":"2026-04-18T15:52:14.379Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bastrop, TX"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"customer support, fintech, banking, digital environment, ACD systems, ticketing tools, CRMs, knowledge bases, financial services, debit/credit cards, mobile apps, payment platforms, problem-solving, customer experience"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_438b11a6-610"},"title":"Support Agent - X Payments","description":"We're seeking an empathetic and dynamic Support Agent to join our fast-paced, customer-centric team at X Payments. As the voice of our brand, you'll resolve customer inquiries with professionalism and care across voice, chat, and email channels. You'll tackle issues related to accounts, transactions, cards, payments, disputes, and app functionality, while identifying opportunities to enhance the customer experience.\\n\\nResponsibilities:\\nServe as the first point of contact, embodying X Payments's commitment to trust and excellence in every customer interaction.\\nRespond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings.\\nTroubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes.\\nHandle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary.\\nDocument all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution.\\nProactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements.\\nStay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information.\\nMeet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets.\\nUphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols.\\nContribute insights to shape a scalable, customer-focused support model that maximizes satisfaction and operational efficiency.\\n\\nBasic Qualifications:\\n2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment.\\nProven experience managing customer interactions via phone, chat, and email in a support or contact center setting.\\nExceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism.\\nStrong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence.\\nProficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases.\\nWillingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.\\n\\nPreferred Skills and Experience:\\nFamiliarity with financial services, debit/credit cards, mobile apps, or payment platforms.\\nA strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement.\\nA passion for problem-solving and enhancing customer experiences through creative solutions.\\nHigh energy and a proactive attitude to deliver results in a dynamic, fast-paced environment.\\nA sense of humor and adaptability to thrive in a rapidly evolving fintech landscape.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_438b11a6-610","directApply":true,"hiringOrganization":{"@type":"Organization","name":"xAI","sameAs":"https://www.xai.com/\", // Extracted from content","logo":"https://logos.yubhub.co/xai.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/xai/jobs/4940364007","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer support","fintech","banking","digital environment","phone","chat","email","ACD systems","ticketing tools","CRMs","knowledge bases"],"x-skills-preferred":["financial services","debit/credit cards","mobile apps","payment platforms","problem-solving","customer experiences","creative solutions","high energy","proactive attitude"],"datePosted":"2026-04-18T15:43:35.157Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bastrop, TX"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"customer support, fintech, banking, digital environment, phone, chat, email, ACD systems, ticketing tools, CRMs, knowledge bases, financial services, debit/credit cards, mobile apps, payment platforms, problem-solving, customer experiences, creative solutions, high energy, proactive attitude"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3fe32bee-cde"},"title":"Player Engagement Agent (gaming and non-voice)","description":"Join us in our mission to build engaging player communities and offer outstanding experiences!
\nAs a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
\nWhat are we looking for?
\nOur PE Agent has a knack for the following skills:
\nCommunication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in gathering and delivering player feedback according to established procedures. Provide translations when required to ensure seamless communication.
\nAnalytics: Maintain accurate and detailed reports to keep processes streamlined. Ensure prompt escalation of issues following established procedures. Contribute to smoother support processes with personalized macros and knowledge base. Play a part in maintaining high-quality standards through the QC process.
\nLeadership: Take part in valuable training sessions to enhance your skills and knowledge. Manage your time effectively and responsibly to meet players' needs.
\nBusiness: Master the gameplay knowledge of our products to serve players better. Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. Knowledge of macros customization for streamlined responses. Experience with MS Office or Google Suite apps for documentation.
\nRequirements
\nYou'd be a great fit for this role if you have:
\nMastery in C1-C2 level language proficiency, with English at B2 level or higher. Excellent communication skills for effective player support. Flexibility to adapt to various situations and player needs. Accountability and reliability in handling player inquiries and issues. Proactivity in identifying and addressing player concerns proactively. Proficiency in navigating knowledge bases for efficient support. Basic troubleshooting skills to assist players with technical challenges. Availability for full-time work, including weekends and holidays, and on different time zones as needed.
\nNice-to-haves:
\nPrevious Customer Service experience or any relevant experience in a BPO setting. You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.
\nBenefits
\nKeywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:
\nNon-taxable Allowances. HMO and Life Insurance. Paid Time Offs. Annual Wellness Subsidy.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_3fe32bee-cde","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/24BC1A35F6","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Communication","Analytics","Leadership","Business","Mastery in C1-C2 level language proficiency","Excellent communication skills","Flexibility","Accountability","Proactivity","Proficiency in navigating knowledge bases","Basic troubleshooting skills"],"x-skills-preferred":["Previous Customer Service experience","Knowledge of community platforms or ticketing tools","Passion for video games"],"datePosted":"2026-03-09T10:54:24.282Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bacolod"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Communication, Analytics, Leadership, Business, Mastery in C1-C2 level language proficiency, Excellent communication skills, Flexibility, Accountability, Proactivity, Proficiency in navigating knowledge bases, Basic troubleshooting skills, Previous Customer Service experience, Knowledge of community platforms or ticketing tools, Passion for video games"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8ae6102f-700"},"title":"GRC Automation Engineering Lead","description":"About the Role
\nWe are seeking a GRC Automation Lead to join our GRC organisation and build the technical foundation for how we scale our risk and compliance programs. In this role, you will lead the team that designs and implements automated workflows, data pipelines, and integrations that transform manual compliance processes into scalable engineering systems.
\nThis is a greenfield opportunity to establish the team, architecture, and integrations that will define how we approach governance, risk, and compliance at Anthropic. The core challenge is a data problem: compliance information lives across dozens of systems—cloud infrastructure, identity providers, HR platforms, ticketing tools, code repositories—and your job is to design systems that bring it together, normalise it, and make it actionable.
\nAt Anthropic, you'll also have a unique advantage: the ability to design AI-powered workflows where Claude acts as an extension of your team, handling tasks that would traditionally require additional headcount or manual effort. You'll need ingenuity to identify where agentic AI can accelerate evidence collection, interpret unstructured data, triage compliance gaps, and augment human judgment in risk assessments.
\nWorking closely with Security, IT, and Engineering teams, you'll translate compliance and regulatory requirements into solutions that support audit programs including SOC 2, ISO, HIPAA, and FedRAMP, building systems that combine traditional automation with AI capabilities to achieve scale that wouldn't otherwise be possible.
\nResponsibilities:
\nYou may be a good fit if you:
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_8ae6102f-700","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://job-boards.greenhouse.io","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/4980335008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["GRC","Automation","Data Pipelines","System Integrations","APIs","Integration Patterns","REST APIs","Webhooks","Authentication Flows","Polling vs. Push Architectures","Data Integration","Data Normalisation","Data Joining","Data Modelling","Data Analysis","Data Visualisation","Agile Methodologies","Scrum","Kanban","Continuous Integration","Continuous Deployment","Continuous Monitoring","Cloud Infrastructure","Identity Providers","HR Platforms","Ticketing Tools","Code Repositories","Version Control","CI/CD Pipelines","GRC Tools","Policy-as-Code","Automated Checks","Continuous Validation","Feedback Loops","Policy Implementation","Technical Controls","Policy Evolution","Infrastructure Realities","Compliance Requirements","Engineer Communication","Technical Ideas","Collaboration","Teamwork","Industry Trends","Emerging Technologies","Learning","Adaptation","New Tools","New Techniques"],"x-skills-preferred":["Python","Rust","Go","Java","C++","JavaScript","TypeScript","SQL","NoSQL","Cloud Computing","DevOps","Security","Compliance","Risk Management","Audit Programs","SOC 2","ISO","HIPAA","FedRAMP","GRC Platforms","GRC Tools","Policy Management","Compliance Management","Risk Management","Audit Management","Compliance Automation","GRC Automation","Policy Automation","Compliance Orchestration","Risk Orchestration","Audit Orchestration","Compliance Intelligence","Risk Intelligence","Audit Intelligence","Compliance Analytics","Risk Analytics","Audit Analytics","Compliance Reporting","Risk Reporting","Audit Reporting","Compliance Dashboarding","Risk Dashboarding","Audit Dashboarding"],"datePosted":"2026-03-08T13:43:53.373Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY | Seattle, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"GRC, Automation, Data Pipelines, System Integrations, APIs, Integration Patterns, REST APIs, Webhooks, Authentication Flows, Polling vs. Push Architectures, Data Integration, Data Normalisation, Data Joining, Data Modelling, Data Analysis, Data Visualisation, Agile Methodologies, Scrum, Kanban, Continuous Integration, Continuous Deployment, Continuous Monitoring, Cloud Infrastructure, Identity Providers, HR Platforms, Ticketing Tools, Code Repositories, Version Control, CI/CD Pipelines, GRC Tools, Policy-as-Code, Automated Checks, Continuous Validation, Feedback Loops, Policy Implementation, Technical Controls, Policy Evolution, Infrastructure Realities, Compliance Requirements, Engineer Communication, Technical Ideas, Collaboration, Teamwork, Industry Trends, Emerging Technologies, Learning, Adaptation, New Tools, New Techniques, Python, Rust, Go, Java, C++, JavaScript, TypeScript, SQL, NoSQL, Cloud Computing, DevOps, Security, Compliance, Risk Management, Audit Programs, SOC 2, ISO, HIPAA, FedRAMP, GRC Platforms, GRC Tools, Policy Management, Compliance Management, Risk Management, Audit Management, Compliance Automation, GRC Automation, Policy Automation, Compliance Orchestration, Risk Orchestration, Audit Orchestration, Compliance Intelligence, Risk Intelligence, Audit Intelligence, Compliance Analytics, Risk Analytics, Audit Analytics, Compliance Reporting, Risk Reporting, Audit Reporting, Compliance Dashboarding, Risk Dashboarding, Audit Dashboarding"}]}