We are looking for a Junior Problem Resolution Responsible to join our team in Romania. In this role, you will work closely with internal and external development partners and support problem resolution activities related to vehicle systems and software development.

Your daily responsibilities will focus on supporting the handling and coordination of problem tickets, ensuring clarity, traceability, and timely follow-up while working closely with team members and customers.

• You will support the processing of problem tickets by checking completeness, traceability, and correct assignment
• Support with reporting for the weekly error review meeting
• Close collaboration with BTVs (initially mandatory on-site to build trust)
• You will assist with basic technical pre-analysis of data to support efficient error clarification and routing
• You will contribute to the preparation of regular reports and support coordination meetings related to problem resolution
• You will help track open topics and follow up on missing feedback or overdue items
• You will support the identification of improvement opportunities in processes and collaboration
• You will collaborate with international project teams and stakeholders

Qualifications

• You have successfully completed a Bachelor’s or Master’s degree in Engineering, or a comparable field of study
• You are interested in the automotive or technical development environment; initial exposure (internships, student projects) is a plus
• You have a basic understanding of vehicle systems or technical products and are motivated to deepen your knowledge
• You are familiar with ticketing or tracking systems (e.g. Jira or similar), or you are willing to learn
• You are willing to understand development processes and work with different tools and systems
• You have good knowledge of MS Office tools, especially Excel
• You speak German and English fluently
• You have a structured way of working, good communication skills, and a proactive, team-oriented mindset

At a Glance

Porsche Engineering Romania specializes in complex technical solutions at its two locations in Cluj-Napoca and Timisoara, including the development of intelligent and connected electric vehicles, electronics, and design.

We cover a wide range of development activities and technical know-how – from conventional powertrains to future mobility, and from prototype to series development. By optimizing brake systems and developing pedestrian protections as well as driver assistance systems, these activities significantly contribute to the improvement of future car safety.

More information can be found on our website: https://www.porscheengineering.com/peg/de/locations/romania/

Exclusive look behind the scenes

Porsche Engineering Magazine

The latest issue of Porsche Engineering's customer magazine offers fascinating insights into exciting projects and current topics. The Porsche Engineering magazine can be found here.

Knowledge-Sharing

Working with new technologies and employing innovative methodologies has always been a part of our day-to-day operations, therefore knowledge sharing is an essential part of our work culture. We regularly organize internal technical meetups to build bridges between departments, share best practices, and learn about new ways of thinking.

Collaboration with Universities and Master’s Program

On average, our company offers 12 master's thesis topics per year, based on allocation interviews for the top-performing students, and 10 Porsche Engineering scholarships for master's program students with outstanding technical and soft skills. To ensure continuity, our Master curriculum is updated yearly, and only the top 5 bachelor level students are eligible for Porsche Engineering scholarships. For those with a Ph.D., a scholarship for research and development in the AI field is also available.

Expanding our Know-How

It is important to stay ahead of technological trends in order to respond to ever-changing consumer needs, such as making cars safer and more enjoyable to drive. Based on project demands, we provide internal and external soft and technical skill trainings to meet these requirements.

Performance Running in our Blood

We are part of the Porsche family that specializes in high-performance sports cars, so getting involved in various sporting events and supporting our employees in their quest to become better athletes comes naturally to us.

Community Support

As part of a very active social community, we take our commitment seriously when it comes to supporting programs and initiatives that make lives better and provide renewed opportunities for children and adults alike. Giving back to the community, whether through donations or employee volunteering, through the most appropriate social causes that reflect our values and culture, is our primary focus.

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We are looking for a Junior Problem Resolution Responsible to join our team in Romania. In this role, you will work closely with internal and external development partners and support problem resolution activities related to vehicle systems and software development.

Your daily responsibilities will focus on supporting the handling and coordination of problem tickets, ensuring clarity, traceability, and timely follow-up while working closely with team members and customers.

Key responsibilities include:

• Supporting the processing of problem tickets by checking completeness, traceability, and correct assignment
• Supporting with reporting for the weekly error review meeting
• Collaborating with BTVs (initially mandatory on-site to build trust)
• Assisting with basic technical pre-analysis of data to support efficient error clarification and routing
• Contributing to the preparation of regular reports and support coordination meetings related to problem resolution
• Helping track open topics and follow up on missing feedback or overdue items
• Supporting the identification of improvement opportunities in processes and collaboration
• Collaborating with international project teams and stakeholders

To succeed in this role, you will need to have a Bachelor's or Master's degree in Engineering, or a comparable field of study. You should be interested in the automotive or technical development environment, with initial exposure (internships, student projects) being a plus. You will also need to have a basic understanding of vehicle systems or technical products and be motivated to deepen your knowledge.

Additionally, you will need to be familiar with ticketing or tracking systems (e.g. Jira or similar), or be willing to learn. You will also need to be willing to understand development processes and work with different tools and systems. Good knowledge of MS Office tools, especially Excel, is also required. Fluency in German and English is necessary, and you will need to have a structured way of working, good communication skills, and a proactive, team-oriented mindset.

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You will manage cross-series AC/DC charging issues, covering the full chain from backend/head unit communication to the vehicle side. You will analyze vehicle logs, backend services, and interface data to identify and document charging-related problems. You will process and prioritize internal and external error reports using Cluu, KPM, and Jira. You will facilitate cross-team collaboration between quality teams, backend teams, and BTVs to ensure smooth issue resolution. You will support weekly reporting and contribute to the weekly error review meeting. You will work in close partnership with BTVs and occasionally conduct business trips to reproduce and verify issues on the vehicle. You will prepare clear reports, findings, and recommendations for stakeholders.

We are looking for a highly motivated and experienced Charging System Developer to join our team. You should have a Bachelor’s or Master’s degree in Mechanical Engineering, Automotive Engineering, Aerospace Engineering or an equivalent education. You should have previous experience in automotive development, focusing on cross-sectional functions. You should have experience in issue management for charging systems within the automotive field. You should have experience with ticketing systems (e.g., Jira, KPM, CLUU). You should have the willingness to understand the development processes at Porsche and to work with different specific tools for trace analyses. You should have good knowledge of MS Office tools with a focus on Excel. You should speak German and English fluently. You should have a confident appearance, excellent communication and persuasive skills, along with strong social skills and political awareness.

At Porsche Engineering Romania, we offer a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the necessary resources and support to excel in their roles. We believe in the importance of teamwork and collaboration, and we strive to create a positive and inclusive work culture.

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You will manage cross-series AC/DC charging issues, covering the full chain from backend/head unit communication to the vehicle side. You will analyze vehicle logs, backend services, and interface data to identify and document charging-related problems. You will process and prioritize internal and external error reports using Cluu, KPM, and Jira. You will facilitate cross-team collaboration between quality teams, backend teams, and BTVs to ensure smooth issue resolution. You will support weekly reporting and contribute to the weekly error review meeting. You will work in close partnership with BTVs and occasionally conduct business trips to reproduce and verify issues on the vehicle. You will prepare clear reports, findings, and recommendations for stakeholders.

You have successfully completed a Bachelor’s or Master’s degree in Mechanical Engineering, Automotive Engineering, Aerospace Engineering or an equivalent education. You have previous experience in automotive development, focusing on cross-sectional functions. You have experience in issue management for charging systems within the automotive field. You have experience with ticketing systems (e.g., Jira, KPM, CLUU). You have the willingness to understand the development processes at Porsche and to work with different specific tools for trace analyses. You have good knowledge of MS Office tools with a focus on Excel. You speak German and English fluently. You have a confident appearance, excellent communication and persuasive skills, along with strong social skills and political awareness.

We offer a range of benefits, including knowledge-sharing, collaboration with universities, and opportunities for professional growth and development.

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Responsibilities:

• Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks).

• Utilize proprietary software to provide accurate input and labels to deliver high-quality data.

• Collaborate with technical staff to improve the design of efficient annotation tools.

• Interpret, analyse, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications:

• 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management).

• Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems.

• Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality.

• Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks.

• Proficiency in reading and writing informal and professional English.

• Strong communication, interpersonal, analytical, and organisational skills.

• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.

• Passion for technological advancements and innovation in business.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.

• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.

• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.

• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.

• We are unable to provide visa sponsorship.

• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 + Equity (USD hourly) Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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The successful candidate will oversee AV infrastructure across the organization, including hardware in conference rooms, All-Hands spaces, and training rooms. They will keep systems updated with the latest operating systems, software, and applications to ensure availability during business hours.

Key responsibilities include providing specialized support for a variety of AV events, from podcasts to large-scale conferences, designing and installing AV systems utilizing a standard design concept across a variety of work spaces, and assisting in the coordination and implementation of new office, production floors, warehouses and other spaces requiring AV installations.

The ideal candidate will have a bachelor's degree in computer science or a related field, or equivalent experience, and demonstrated expertise in AV system administration. They will also have familiarity with AV software and conferencing tools, knowledge of AV equipment, experience with virtualization technologies, strong analytical and problem-solving abilities, and outstanding communication skills.

In addition to a competitive salary, we offer a range of benefits, including comprehensive medical, dental, and vision plans, income protection, generous time off, family planning and parenting support, mental health resources, professional development opportunities, and commuter benefits.

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Using your intimate familiarity with these products and related issues, you must be able to coach teammates, interface directly with customers, work independently, and resolve complex issues using your discretion and sound judgment. The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution.

You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues across multiple platforms and organizations.

WHAT YOU'LL DO:

• Supervise and mentor Product Operations Associates, ensuring effective performance, adherence to protocols, and professional development
• Manage shift schedules and staffing levels to maintain 24/7 operational readiness
• Develop Tier 1 scoped processes and runbooks
• Create and implement process and product improvements based on customer feedback and available metrics/analytics, utilizing internal monitoring dashboards and alerting software
• Interface directly with Anduril's customers and hardware/software products to provide world-class account level and technical support on complex issues
• Manage ticket flow, triage, and response through Salesforce's Service Desk management system
• Identify and solve persistent problems and reoccurring failures
• Author and issue product-specific knowledge articles and SOPs for end-user triaging

REQUIRED QUALIFICATIONS:

• Bachelor's degree or equivalent experience in a related field
• Minimum of 2-3 years of experience in a Operations/Support Center or similar operational environment
• Prior experience supporting complex hardware systems, networks, and related technologies (military assets are a plus)
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Extremely detail oriented with excellent customer service
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
• Must be able to obtain and hold a U.S. Secret security clearance; Holding clearances or Background Investigations in the past a plus

PREFERRED QUALIFICATIONS:

• Experience leading help desk operations and guiding team members
• Experience with ticketing systems and managing a ticket queue (Service Desk, Service Now, Jira, etc.)
• Experience with on-call support operations and working in limited risk tolerance production environments
• Familiarity with US military, hardware, software interfaces, and product operations are all pluses
• Government agency experience preferred
• Willingness to work non-standard hours and weekends

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The ideal candidate should be prepared to go beyond boundaries and extend support to the team and members.

Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

• Support end-users following the IT Service Management Framework.
• Participate in service improvement projects and initiatives.
• Monitor system performance and troubleshoot issues.
• Help to improve the IT security posture and participate in internal and external audits.
• Carry out procurement and policy implementation tasks.
• Support clients and client-supporting teams on IT-related requests and projects.
• Run staff onboarding and offboarding sessions

Proven experience as a System Administrator, Network Administrator, or similar role.

• Basic knowledge of cloud platforms (GCP, Google Workspace, AWS, Azure).
• Experience with networks (LAN, WAN, WLAN) and patch management.
• Knowledge of system security data backup/recovery.
• Familiarity with various operating systems and platforms, including Mac/Apple OS/Windows/Chrome OS.
• Resourcefulness and problem-solving aptitude.
• Knowledge of Windows Intune and Jamf Pro.
• Working knowledge of ticketing systems and ITSM or ITOM.
• Excellent communication skills in English.
• Able to work in rotational shifts covering Australia, Singapore, India, and the US time zones, subject to business requirements only.
• Knowledge of scripting is an added advantage

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 USD hourly Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialised teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support.

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply). Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritise tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts.

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes.

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Responsibilities include:

• Providing first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.
• Troubleshooting and resolving basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
• Assisting users with software installations, account setups, and password resets.
• Logging, tracking, and documenting all service requests in the ticketing system, ensuring timely resolution or escalation.
• Escalating unresolved issues to Level 2 or specialized teams with detailed documentation.
• Maintaining and updating IT knowledge base articles and self-service wikis for common issues.
• Performing routine maintenance tasks, such as software updates and system backups, as directed.
• Assisting with onboarding new employees, including setting up workstations and accounts.
• Adhering to company IT policies, procedures, and security protocols.

Basic qualifications include:

• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply).
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

Preferred skills and experience include:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes.

Compensation and benefits include:

• $90,000 - $110,000 + Equity (USD hourly).
• Comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan.
• Short & long-term disability insurance.
• Life insurance.
• Various other discounts and perks.

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Responsibilities: Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks). Utilize proprietary software to provide accurate input and labels to deliver high-quality data. Collaborate with technical staff to improve the design of efficient annotation tools. Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications: 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management). Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems. Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality. Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks. Proficiency in reading and writing informal and professional English. Strong communication, interpersonal, analytical, and organizational skills. Excellent reading comprehension and ability to exercise autonomous judgment with limited data. Passion for technological advancements and innovation in business.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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As a member of our security team, you will work alongside security, infrastructure, and engineering partners to monitor security signals, investigate issues, improve operational processes, and strengthen our overall security posture.

In this role, you will have the opportunity to learn from experienced security professionals, develop your skills in security operations, and contribute to the growth and success of our organization.

We are looking for a curious, detail-oriented individual with a foundational understanding of security operations concepts, familiarity with basic networking, operating systems, and cloud concepts, and comfort working in terminal and web-based tools.

If you are a problem solver, customer-oriented, versatile, resilient, and eager to learn, we'd love to hear from you.

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You will ensure that every stage of the employee lifecycle, from the moment a contract is signed through offboarding, is supported by scalable systems, clean data, and compliant processes.

Key responsibilities include:

• Systems Architecture & Data Intelligence: Lead the evaluation, implementation, and integration of the HRIS, Performance Management, and Engagement tools to ensure a seamless flow of data across the employee lifecycle.
• Data Integrity & Analytics: Act as the 'single source of truth' for all people data. Serve as the custodian of people data, building automated dashboards and audit processes that allow the People team to track workforce trends and demographics with 100% accuracy.
• Process Automation: Identify manual bottlenecks in the employee experience and implement automated workflows to increase efficiency and reduce human error.

Operational Excellence & Lifecycle Management:

• Scaling Infrastructure: Build and document scalable operational processes related to internal transfers, promotions, leaves of absence, and offboarding, that can support a rapidly growing, distributed organization within a ticketing system (e.g. Service Now, Jira, etc.).
• Onboarding Integration: Partner with IT and Hiring Managers to manage the operational side of onboarding, ensuring new hires have the tools, access, and tribal knowledge to be productive on Day 1.
• Vendor Management: Manage relationships with third-party software and service providers. Manage a distributed workforce, including international compliance, PEO/EOR management, and regional employment law.

Compliance & Risk Management:

• Compliance Administration: Manage the technical distribution, version control, and mandatory acknowledgment workflows for all company policies and the Employee Handbook.
• Regulatory Record-keeping: Build the audit frameworks that ensure people practices (e.g., I-9 verification, labor law postings, and data privacy) meet federal, state, and local requirements.
• Data Privacy: Oversee the security and privacy of employee records, ensuring compliance with data protection regulations.
• Audit Readiness: Maintain 'audit-ready' files and processes for employment eligibility (I-9s), labor posters, and mandatory training.

Culture & Experience Infrastructure:

• Feedback Loops: Administer employee engagement surveys and lifecycle touchpoints, providing the raw data and structural support for People Business Partners to drive cultural change.
• Internal Communications: Manage the 'People Portal' or Intranet, ensuring employees have easy access to the policies and resources they need.

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The ideal candidate is highly organized, comfortable juggling priorities across locations, and able to operate independently in a fast-paced, growing environment.

Responsibilities:

• Oversee day-to-day operations for Plaid’s NYC and Raleigh offices, including workplace services (janitorial, food & beverage, guest services, etc.), facility maintenance, and repair.
• Manage and coach 3 workplace operations team members across NYC and Raleigh, NC
• Ensure the office is organized, clean, and operating smoothly to create a positive employee experience.
• Lead space planning efforts to optimize office layout, seating arrangements, and space utilization in line with business needs.
• Collaborate on Workplace design projects to maintain a consistent brand across Plaid’s workplace portfolio.
• Manage and maintain relationships with all workplace vendors (e.g., food & beverage, janitorial, security, etc.).
• Source, onboard, and manage new vendors to ensure top-tier services.
• Collaborate closely with key internal stakeholders such as HR, TechOps, Legal, FP&A, and Workplace team members to ensure seamless operations.
• Collaborate with the Workplace Operations Lead to prepare and manage the annual budget for NYC and Raleigh.
• Monitor expenses and identify areas for process improvement and cost efficiencies.
• Maintain accurate Emergency Action Plans and inform employees of important emergency procedures as part of the annual Workplace Safety training.
• Partner with vendors to maintain health & safety standards, ensuring compliance with all relevant regulations.
• Represent and influence Plaid’s culture in the office by building relationships and supporting employees.
• Ensure a frictionless in-office experience for employees and guests.
• Manage office moves, changes, and openings as needed.
• Assist the Events & Experiences team with in-office events to bring events to life in our spaces.
• Reports directly to the Workplace Operations Lead based in San Francisco.
• In-office requirement 5 days a week.

Qualifications:

• 5-7 years of experience in Office Management, Facilities or a similar role.
• Minimum 2-3 years of experience managing people and teams.
• Expert understanding of facilities operations, space planning, and vendor management.
• Strong customer service orientation and experience handling workplace requests and issues.
• Ability to bring fresh ideas and lead them through to execution and implementation.
• Exceptional organization, documentation, and attention to detail.
• Excellent communication skills with the ability to tailor messages effectively to different audiences.
• Ability to multitask and manage priorities in a fast-paced environment.
• Experience with ticketing systems and triaging Workplace requests.
• Ability to advocate for ideas, lead in areas of expertise, and commit to decisions.
• Appetite for growth and a proactive approach to learning.
• Proven track record of anticipating needs and solving problems creatively.
• Experience with Workplace tools like G Suite, Slack, Jira, and Envoy.

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here.

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Key Responsibilities Maintain and develop a nice and friendly work atmosphere for all employees. Ensure our Paris offices is up and running. Help EMEA colleagues in their office maintenance. Act as the go-to-person for all questions related to the office. Develop our culture helping with the organization of activities, meetings, and other community events.

Deal with internal and external stakeholders. Suppliers: food provider, maintenance, cleaning, access. Visitors: welcoming, mails, deliveries. Serve as the onsite point of contact for maintenance visits, shipping, mailing, deliveries, and inventory management.

Experience and Skills Experience as Office Manager, Workplace Ops or Event Manager in a start-up or scale-up (+2 years minimum). Excellent organisational skills and attention to detail. Strong communication and interpersonal skills. Proficiency in Google Workspace or ticketing systems supporting employee requests. You must be fluent in English and French (this is a strong requirement).

You're an amazing fit if you: Have a service mindset. Are able to multitask and prioritise effectively. Keep discretion and professionalism when handling confidential information. Have a positive attitude and strong work ethics. Have a passion for building and maintaining a community within the office space. Thrive in a fast-paced workplace environment. Have excellent written and verbal communication skills. Have extraordinary organisational and time management skills.

Benefits Food: Daily lunch vouchers. Sport: Monthly contribution to Wellpass (ex Gymlib) subscription. Transportation: Monthly contribution to a mobility pass. Health: Full health insurance for you and your family. Parental: Generous parental leave policy. Visa sponsorship.

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Key Responsibilities Maintain and develop a nice and friendly work atmosphere for all employees. Ensure our London office is up and running. Help EMEA colleagues in their office maintenance. Act as the go-to-person for all questions related to the office. Develop our culture helping with the organization of activities, meetings, and other community events.

Deal with internal and external stakeholders, including suppliers, visitors, and onsite point of contact for maintenance visits, shipping, mailing, deliveries, and inventory management.

Experience and Skills Experience as Office Manager, Workplace Ops or Event Manager in a start-up or scale-up (+4 years minimum). Excellent organisational skills and attention to detail. Strong communication and interpersonal skills. Proficiency in Google Workspace or ticketing systems supporting employee requests. Fluency in English and French.

Benefits Food allowance of £200 per month for lunches. Sport allowance of £90 per month for gym membership. Transportation allowance of £90 per month for office parking charges or public transport. Full health insurance for you and your family. Generous parental leave policy. Visa sponsorship.

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Responsibilities:

• Provide primary support for lab IT infrastructure and systems issues/requests, ensuring incidents are prioritized and resolved within SLA guidelines.
• Perform onsite troubleshooting of computer systems, networks, hardware, and software in a laboratory environment.
• Install, configure, and manage lab-related software, licenses, and workstations (physical and virtual).
• Collaborate with Network and System Administrators to maintain and develop solutions in a regulated environment.
• Record events, problems, and resolutions in our ticketing system (Freshservice).
• Create and manage user accounts, permissions, and access controls.
• Maintain comprehensive documentation for configurations, troubleshooting steps, and routine procedures.
• Assist with hardware and software upgrades in collaboration with cross-functional departments to ensure minimal disruption to lab operations.
• Support shared lab workstations and environments where uptime is critical and sessions may need to remain active.
• Assist with endpoint provisioning, imaging, and redeployment for lab and office devices.
• Follow change control and validation-aware practices when working on systems in production lab spaces.
• Participate in on-call or extended coverage rotations as required to support lab operations.

Requirements:

• 3+ years of experience as a Help Desk Specialist or related IT Customer Support role.
• Experience with Windows platforms, specifically Windows 10/11 support.
• Experience with Entra id and ticketing systems.
• Experience with Mobile Device Management (MDM) tools (e.g., Manage Engine, Jamf).
• Ability to work onsite Mon-Sat (specific shift hours can be defined, e.g., 7AM–3PM or 10AM–6PM). 5 days a week.
• Excellent communication and customer service skills with the ability to explain technical solutions to non-technical staff.
• Physical ability to lift/move hardware and navigate a lab layout (e.g., under-bench cabling).
• Ability to prioritize requests based on operational impact, especially in lab/production settings.
• Strong troubleshooting skills across hardware, OS, peripherals, and user access issues.
• Comfortable working in environments with noise, PPE requirements, and restricted access areas.

Nice to Have:

• Windows experience in a Lab environment.
• Experience in diagnostic labs or a regulated environment (e.g., CLIA, FDA, HIPAA).
• Industry certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional.
• Basic networking knowledge and experience with Active Directory.
• Scripting experience (PowerShell, Python, Bash) to automate tasks.

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Flow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.

Flow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.

Responsibilities

End-User Hardware Support

• Diagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals

• Perform hardware replacements and upgrades (RAM, SSD, batteries) as directed

• Coordinate warranty repairs and loaner equipment logistics across properties

• Maintain accurate hardware inventory records and asset tags for all managed devices

• Image and configure new devices using established MDM processes (Intune / JAMF)

Flow Software and SaaS Support

• Provide Tier 1 and Tier 2 support for Flow's internal software platform and business applications

• Assist users with login, access, and workflow issues within Flow's SaaS environment

• Escalate software defects and integration issues to the Head of IT or vendor support with clear documentation

• Support account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one

• Assist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)

HR Partnership and Staff Onboarding

• Partner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee's first day

• Attend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee

• For employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT

• Maintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay

• Serve as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness

On-Site Infrastructure and Networking

• Perform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations

• Support structured cabling patching, switch port assignments, and AP reboots under IT guidance

• Assist with AV equipment support in conference rooms and common areas

• Maintain organized and labeled IT closets and network equipment at each property

Ticketing and Documentation

• Log, track, and resolve support requests through the IT ticketing system with thorough notes

• Document resolutions and contribute to the internal IT knowledge base

• Escalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken

• Provide regular on-site status updates and communicate maintenance windows to property managers

Work Location

• This is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available

• The majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)

• Site visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations

Ideal Background

• 1–4 years of IT support or help desk experience in a professional environment

• Working knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting

• Experience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals

• Familiarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)

• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals

• Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)

• Valid Florida driver's license with a clean driving record and reliable transportation

• Ability to work independently across multiple sites with minimal direct supervision

• Strong verbal communication skills with non-technical end users

Preferred Qualifications

• CompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)

• Experience with endpoint management platforms: Microsoft Intune or JAMF

• Familiarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets

• Exposure to SSO, MFA enrollment, and basic identity management workflows

• Experience supporting hospitality, real estate, or property management environments

• Basic scripting knowledge (PowerShell or Bash) for automating repetitive tasks

• Experience with structured cabling, switch patching, or AV support

Other Requirements

• Must be able to lift and carry IT equipment up to 50 lbs

• Comfortable working in server rooms, IT closets, and under desks as needed

• Full-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL

• Must report to Flow HQ at the start of each workday

• Occasional after-hours or weekend support may be required for critical incidents or scheduled maintenance

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The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems, and contributes to maintaining a secure, standardized, and scalable endpoint environment.

Responsibilities

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
• Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recovery
• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles, and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Requirements

• 1+ years of experience of IT support experience
• Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
• Experience supporting Google Workspace administration and end-user troubleshooting
• Familiarity with endpoint management/MDM platforms (Kandji preferred)
• Understanding of identity and access management concepts such as MFA and SSO
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience supporting video conferencing and AV systems (Google Meet preferred)
• Familiarity with IT ticketing systems
• Strong organisational skills and ability to manage multiple concurrent requests
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to lift and move IT equipment up to 40 lbs
• Willingness to work onsite at least four days per week

Benefits

💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities

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As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

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Location

US Remote

Employment Type

Full time

Department

CommercialCustomer Support

About the role

As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

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What you'll do

You will bridge the gap between marketing and IT by managing CMS updates, performing QA testing, and supporting international stakeholders.

• Create, update, and maintain high-quality web content (pages, forms, media) within the CMS.
• Ensure all content aligns with brand standards, SEO best practices, and usability guidelines.
• Manage the end-to-end content lifecycle via a ticketing system.

What you need

• 1-3 years of work experience as a Quality Assurance Specialist or similar role.
• Strong knowledge of content management systems (CMS) and ticketing systems like Jira or Gitlab.

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