Customer Support Representative · AI Acquisition

Fri, 24 Apr 2026 14:12:50 GMT
Customer Support

AI Acquisition · Poland · remote

We're hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.

This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You'll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.

Key Responsibilities:

Client Support & Communication Manage live chat and support channels, ensuring fast and accurate responses Resolve client queries efficiently while maintaining a high standard of communication Escalate complex issues to the appropriate teams when needed Maintain professionalism and empathy in all client interactions

Issue Resolution & Escalation Identify and troubleshoot client issues across platform usage, onboarding, and workflows Handle support tickets and follow through until resolution Flag recurring issues or bugs to internal teams

Knowledge Base Contribution Follow and utilize internal documentation and SOPs effectively Contribute to improving FAQs and knowledge base content Document new solutions and recurring fixes to support team scalability

Operational Support Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain points Ensure adherence to SLAs (response time, resolution time, quality standards)