Customer Support Representative · AI Acquisition

Fri, 24 Apr 2026 14:14:14 GMT
Customer Support

AI Acquisition · Hungary · remote

Job Description

We're hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.

This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You'll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.

Key Responsibilities

Client Support & Communication

Manage live chat and support channels, ensuring fast and accurate responses

Resolve client queries efficiently while maintaining a high standard of communication

Escalate complex issues to the appropriate teams when needed

Maintain professionalism and empathy in all client interactions

Issue Resolution & Escalation

Identify and troubleshoot client issues across platform usage, onboarding, and workflows

Handle support tickets and follow through until resolution

Flag recurring issues or bugs to internal teams

Knowledge Base Contribution

Follow and utilize internal documentation and SOPs effectively

Contribute to improving FAQs and knowledge base content

Document new solutions and recurring fixes to support team scalability

Operational Support

Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)

Support internal teams with insights on client feedback and common pain points

Ensure adherence to SLAs (response time, resolution time, quality standards)

Requirements

Must-Have

2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles

Experience handling live chat or ticket-based support environments

Strong written communication and problem-solving skills

Ability to manage multiple conversations/tasks simultaneously

High attention to detail and accountability

Comfortable working in a fast-paced, remote environment

Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)

Nice to Have

Experience in SaaS, PaaS, AI, or tech environments

Exposure to CRM tools and customer workflows

Experience working with global teams across time zones

Basic understanding of AI tools or automation workflows

Benefits

Remote-first environment with global exposure

Competitive compensation

High-growth, high-impact role within a scaling company

Opportunity to grow within Customer Success and Operations

Application Requirements

CV / LinkedIn profile

Short response describing a challenging customer support situation you handled and its outcome