This role sits at the intersection of emergency management, organisational resilience, and executive communication. You will lead crisis exercises and real-world activations, develop scalable response plans and playbooks, and build the capabilities of cross-functional teams to respond effectively under pressure.

You will be a visible, trusted partner across the organisation – known for your steady judgment, clear communication, and relentless focus on continuous improvement.

Responsibilities:

• Design, develop, and maintain our crisis management program, including response plans, playbooks, protocols, and governance structures aligned with industry frameworks (NIMS/ICS, ISO 22301)

• Plan and facilitate crisis exercises and tabletop simulations of increasing complexity to test plans, build team capabilities, and identify improvement opportunities across GSIS and cross-functional partners

• Serve as Incident Commander or direct support to the Incident Commander during crisis activations, providing leadership and coordination across response teams in real time

• Develop and deliver crisis readiness training for GSIS team members, executive stakeholders, and cross-functional response partners

• Lead after-action reviews following exercises and real-world incidents; track corrective actions to completion and incorporate lessons learned into future planning

• Collaborate with Legal, People, Communications, IT Security, and Facilities to build coordinated, cross-functional crisis response capabilities

• Support broader business continuity and resilience initiatives, including business impact analyses and threat/hazard assessments

• Monitor the threat environment for developments relevant to our operations and advise leadership on emerging risks

You may be a good fit if you:

• Have 8+ years of professional experience in crisis management, emergency management, or incident response

• Have demonstrated experience as an Incident Commander, including leading cross-functional response teams in high-stress, rapidly evolving situations

• Hold a bachelor's degree or higher in Emergency Management, Risk Management, Business Administration, or equivalent practical experience

• Have designed and facilitated crisis exercises at multiple levels of complexity, with the ability to build realistic, instructive scenarios

• Possess exceptional written and verbal communication skills, including experience developing and delivering executive briefings during active incidents

• Can manage multiple active workstreams simultaneously under time pressure with minimal oversight

• Thrive in fast-moving, ambiguous environments and bring a continuous improvement mindset to everything you build

• Are available for on-call support and can work flexible hours, including nights and weekends, during crisis events

Strong candidates may also have:

• Familiarity with NIMS/ICS and experience applying those frameworks in a corporate or hybrid environment

• Experience in the technology sector, particularly supporting crisis management for cloud-native or AI-driven organisations

• Professional certifications such as CEM, CBCP, MBCI, or equivalent

• Knowledge of ISO 22301 and other relevant resilience standards and frameworks

• Experience with crisis management platforms and mass notification tools (e.g., Everbridge, Veoci, OnSolve)

• Background developing crisis communications strategies and stakeholder messaging frameworks

Deadline to apply: None. Applications will be received on a rolling basis.

The annual compensation range for this role is $220,000-$275,000 USD.

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