In addition to conducting investigations directly, this role is explicitly designed to act as a force multiplier for the broader investigations team. You will be scaling or automating highly manual, important and nuanced processes. You will design and implement lightweight technical solutions,such as notebook templates, data pipelines or internal utilities,that enable specialized investigators to identify, track, and action abuse at a greater scale than a single investigator can currently achieve. Success in this role is measured not only by investigations completed, but by how effectively your work enables you and your team members to operate more efficiently and consistently.

You will work closely with engineering, legal, investigations, security, and policy partners to respond to time-sensitive escalations, investigate activity that falls outside existing safeguards, and translate investigative insights into scalable detection and enforcement strategies.

This role includes participation in an on-call rotation to handle urgent escalations outside of normal work hours. Some investigations may involve sensitive content, including sexual, violent, or otherwise disturbing material. This role will work PST and is open to remote work within the United States, though we heavily prefer candidates based in San Francisco or New York.

Key responsibilities include:

• Detect, investigate and disrupt abuse and harm with policy, legal, global affairs, security, and engineering teams via complex datasets

• Develop and iterate on abuse signals and investigative methods, scaling one-off insights to reduce manual effort and expand coverage

• Build and maintain lightweight technical solutions (e.g., SQL/ Python data pipelines, investigation templates, dashboards, or internal utilities) for investigators focused on specific harm domains

• Develop a deep understanding of OpenAI’s products, data systems, and enforcement mechanisms, and collaborate with engineering and data teams to improve investigative tooling, data quality, and workflows

• Communicate investigation findings effectively to internal stakeholders through written briefs, data-backed recommendations, and escalation summaries

• Rotate (in-frequently) into an incident response role that requires rapid threat triaging, investigation, mitigation, sound judgement and concise briefing to senior leadership

• Be someone people enjoy working with

• Proven ability to quickly learn new processes, systems and team dynamics while thriving in ambiguous, rapidly changing, and high-pressure environments

You might thrive in this role if you:

• Have deep expertise in at least two of the following domains: agentic AI misuse; automation; encryption; terrorism; fraud; violence; child exploitation; data science; dashboarding; api abuse; product exploits, prompt injection; distillation;

• Have 5+ years of experience investigating and mitigating abuse in a relevant domain

• Have 4+ years of relevant technical projects

• Strong presenter on safety work in public or policy settings

• Have experience scaling or automating processes, especially with LLMs or ML techniques

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$288K – $425K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires real world deployment and iteratively updating based on what we learn.

The Intelligence and Investigations team supports this by identifying and investigating misuses of our products – especially new types of abuse. This enables our partner teams to develop data-backed product policies and build scaled safety mitigations. Precisely understanding abuse allows us to safely enable users to build useful things with our products.

About the Role

As an Abuse Investigator on the Intelligence and Investigations team, you will be responsible for detecting and/or reviewing malicious uses and activities of our platform and disrupting actors that abuse our policies and other harmful behavior. This will require expert understanding of our products and data and experience investigating threat actors. You will also respond to time sensitive escalations, especially those that are not caught by our existing tools and safeguards.

This role requires deep domain-specific expertise in identifying, understanding, and mitigating risk from violent attacks and behavior, and terrorist-related activity. You’ll need experience investigating sophisticated and harmful threats and the ability to navigate ambiguous signals in a complex and adversarial threat environment. You’ll need a proven ability to quickly learn new processes, systems and team dynamics while thriving in ambiguous, rapidly changing, and high-pressure environments.

This role will work PST hours and is remote-friendly, though you’re welcome to work from our San Francisco, New York, or Washington, DC offices if desired. The role will include resolving urgent escalations outside of normal work hours and on-call shift work. Investigations will involve sensitive content, including sexual, violent, or otherwise-disturbing material, to include child safety-related content. As such, you should have strong resiliency in managing similar high stress environments in the past.

In this role, you will:

• Review leads, investigate activity and disrupt abusive operations in partnership with our policy, legal, and integrity teams focused on violent and terrorist activities, especially associated with time sensitive threat to life risks

• Develop abuse signals and tracking strategies to help proactively detect harmful activity on our platform

• Identify operational workflow improvements and processes that expedite work while still mitigating risk

• Communicate investigation findings from your work with stakeholders internally and, at times, externally

• Develop a categorical understanding of our products and data, and work with technical teams to improve our data and tooling

• Support an on-call process and role that requires rapid threat triaging, investigation, mitigation, sound judgement and concise briefing to senior leadership

• Be someone people enjoy working with and appreciate the opportunity to help others

You might thrive in this role if you:

• Have deep expertise in counterterrorism and violent activity mitigation, ideally developed through law enforcement, legal, government, crisis response, social work, behavioral analysis units, special operations or similar environments

• Have strong familiarity with technical investigations, especially using SQL and Python, in a government/military, think tank setting, and/or tech company

• Have at least 12+ years of experience tracking or assessing threat actors in counterterrorism and/or violent activity domains, or conducting professional casework involving violent offenders, extremist actors, or high-risk individuals (e.g., through law enforcement investigations, threat assessment, behavioral analysis, psychology, or licensed social work) or in handling

• Have at least two years of experience helping to develop automated approaches to accomplishing your work

• Experience in presenting analytic work in public or policy settings

• Speak another language, in addition to English

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and

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Responsibilities: Implement customs department strategy. Develop, implement and manage, policies, procedures and internal controls related to customs compliance activities on a corporate level to support strategy. Develop, implement and enforce all aspects of the U.S. Customs-Trade Partnership Against Terrorism (C-TPAT) program throughout the organization. Implement, manage and ensure compliance of the requirements under the Consumer Product Safety Improvement Act as it relates to merchandise. Ensure the timely payment of $1Billion annually in customs duties and fees. Monitor legislative and regulatory changes and model impact on Porsche. Oversee overall product classification of parts database for all North American companies to ensure correct assignment of Customs duties and statistical reporting. Oversee all import / export activities. Manage relationships with suppliers and service providers to ensure their compliance with Porsche’s customs policies and procedures. Instruct internal Porsche departments (Porsche AG and all North American companies) on proper compliance with U.S. Customs regulations. Represent the company to government agencies involved in the import/export process. Develop and perform regular internal audits to ensure compliance with Customs requirements, accounting controls and record keeping. Responsible for the proper usage, awareness and compliance with IT and information security policies. Foreign Trade Zone implementation and operational experience a plus. Experience with value reconciliation a plus. Experience with global trade management systems and implementation.

Decision Making: The Manager of Customs & Trade Compliance tasked with maintaining the regulatory compliance requirements of several government agencies that influence Porsche’s business. Increased, global attention to Customs compliance, supply chain security and product safety requires this position to keep abreast of developments in the continuously changing international environment, evaluate the impact on the company and apply changes to processes and procedures when necessary. Lack of compliance can lead to increased cargo inspections, delays in the supply chain to the PDC’s, dealers and customers, increased in-transit and freight costs, as well as potential fines and penalties.

Scope: Supervision: Monetary Responsibility: Budget Management with direct control of $100,000 Highly autonomous: Position has full latitude and judgment in performing the job Number of Employees Supervised: Direct Employee has the authority or recommends decisions regarding hiring, firing, promotions, performance reviews, corrective action, etc. Indirect Employee provides guidance and direction to employees or manages/implements projects/policies through employees who do not report to the individual. Direct employees supervising: 5 (4 Exempt, 1 Non-Exempt)

Qualifications: Education: Bachelor’s degree from an accredited college or university in Business, Logistics or a related field. Desired Education: Customs broker license, CCS, or other accredited certifications Experience (Job and Industry): 10+ years hands-on experience in Automotive OEM industry customs and international trade compliance. Managing a successful C-TPAT program OEM Automotive import/export experience. Demonstrated experience developing and delivering training Expert knowledge of Foreign Trade Zones Expert knowledge of Free Trade agreements (CETA) Expert knowledge of the Americas region Staff management.

Skills: Expert understanding of U.S. and Canadian Customs regulations and certain aspects of customs law. Expert understanding of the U.S. and Canadian Harmonized Tariff Schedule and classification principals. Expert knowledge of INCOTERMS Expert understanding of the Customs-Trade Partnership Against Terrorism requirements. Knowledge of the Consumer Product Safety Improvement Act. Familiarity with Canada Border Services Agency requirements. Expert knowledge other government agency requirements such as EPA, DOT, DOC, FCC, FDA and FWS as they relate to automotive related imports. Knowledge of international and domestic logistics. Proficiency with computer systems and software such as SAP, ACE, Word, Excel, GTMs and PowerPoint. Experience implementing new systems like SAP and GTM Experience leading and executing multi-year projects

Competencies: Leadership Communication Adaptability Business acumen Initiative Detail oriented Problem solving Integrity Planning & organization Interpretation & implementation of abstract customs law

Percentage of required travel less than 10% Schedule/Shift: 40+ Hours

Physical requirements Must be able to lift 15 pounds at times. While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer. Must be able to effectively work and complete tasks in an open office/noisy environment.

Direct reports Senior Customs and Trade Compliance Analyst Senior Customs and Trade Compliance Analyst Customs and Trade Compliance Analyst Customs and Trade Compliance Analyst Customs and Trade Compliance Contractor

Salary: The salary range for this role is $125,000-$165,000. However, it is important to note that at Porsche, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. Porsche reviews compensation regularly and may adjust base salaries to reflect market competitiveness.

Benefits: In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes: Paid Vacation Paid Holidays Paid Sick leave 401(k) match Medical, dental and vision coverage Tuition and certification reimbursement Life Insurance Short and Long Term Disability Coverage Subsidized gym membership program Subsidized Porsche and VW leasing programs

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