At bunq, we make life easy. Our goal is to provide a smooth, fast, and hassle-free experience for our users from the moment they sign up. As our User Verification Team Lead, you will be responsible for leading a team of User Verification (KYC) agents, ensuring we welcome our users instantly and securely, so they can start banking with us right away.
\nYou will take ownership of managing User Verification backlogs efficiently, finding gaps in our processes and proposing fixes that boost our operational efficiency, and supporting and motivating your team to reach their KPIs and grow professionally.
\nTo thrive in this environment, you will need to have great empathy and high emotional intelligence, be a structured thinker who can make decisions independently and confidently, and be tenacious and relentless in your pursuit of excellence.
\nIn addition, you will need to have proven skills in leading a team of User Verification Agents, a good knowledge of performance management and coaching, and a deep understanding of KYC, KYB, and EDD.
\nAs a bonus, you will enjoy a hybrid setup with 2 days remote and 3 days in-office weekly, a MacBook, delicious lunches, private health insurance, and a monthly contribution to your phone and internet bills.
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\nResponsibilities
\nPrimary Responsibilities
\nIn this position, you will be responsible for:
\nQualifications
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\nPreferred Qualifications
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