The candidate will also contribute to solution architecture, performance optimization, and platform stability. Key responsibilities include designing, developing, and maintaining CCaaS applications, configuring and implementing CCaaS platform capabilities, developing and managing integrations between CCaaS platforms and enterprise systems, and analyzing system performance and optimizing CCaaS platforms and integrations for scalability and reliability.

The role requires strong expertise in CCaaS platforms, hands-on experience in configuring and implementing CCaaS features, proficiency in software development using Java, JavaScript, Python, or similar programming languages, and strong experience in REST API integration, authentication mechanisms, and cloud-based services.

The ideal candidate will have a strong analytical and problem-solving ability, excellent communication skills, and the ability to collaborate effectively across teams and stakeholders.

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The candidate will also contribute to solution architecture, performance optimization, and platform stability. Key responsibilities include designing, developing, and maintaining CCaaS applications, configuring and implementing CCaaS platform capabilities, developing and managing integrations between CCaaS platforms and enterprise systems, and analyzing system performance and proactively optimizing CCaaS platforms and integrations for scalability and reliability.

The ideal candidate will have strong expertise in CCaaS platforms, hands-on experience in configuring and implementing CCaaS features, proficiency in software development using Java, JavaScript, Python, or similar programming languages, and strong experience in REST API integration, authentication mechanisms, and cloud-based services.

Additionally, the candidate should have experience working in Agile/Scrum development environments, familiarity with CI/CD pipelines and cloud-native development practices, strong analytical and problem-solving abilities, excellent communication skills, and proven ability to collaborate effectively across teams and stakeholders.

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Key Responsibilities:

Configure and customize Dynamics 365 Customer Engagement modules. Implement and support Customer Service, Case Management, Queues, SLAs, Routing Rules, and Workflows. Build UI customizations, business rules, forms, and entities based on business requirements.

Configure Omnichannel capabilities, including Live chat, Voice channel, SMS & WhatsApp (if applicable), Social channels, Agent experience profiles, Workstreams and conversation flows. Set up agent scripts, macros, smart assist, and session templates.

Configure Unified Routing for automatic work item assignment. Set up routing rules, classification models, queues, and capacity profiles. Enable and optimize work distribution models across channels.

Work with telephony integration platforms such as Azure Communication Services, Webchat/Voice channels, CTI tool integrations. Support the implementation of intelligent call routing and agent desktop features.

Gather requirements and translate business needs into CRM functional solutions. Prepare solution documentation, configuration guides, and user documentation. Participate in design reviews, impact analysis, and architectural discussions.

Create and execute unit tests, integration tests, and UAT support. Assist in deployment activities across multiple environments. Ensure solution stability, performance, and adherence to best practices.

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Key responsibilities include designing, developing, and maintaining CCaaS applications, configuring and implementing CCaaS platform capabilities, developing and managing integrations between CCaaS platforms and enterprise systems, designing and implementing CTI solutions, analyzing system performance, and collaborating closely with product owners, architects, designers, and cross-functional development teams.

The ideal candidate will have strong expertise in CCaaS platforms, hands-on experience in configuring and implementing CCaaS features, proficiency in software development using Java, JavaScript, Python, or similar programming languages, strong experience in REST API integration, authentication mechanisms, and cloud-based services, and a deep understanding of Computer Telephony Integration (CTI) concepts and implementation patterns.

In addition to technical skills, the candidate should have excellent communication skills, the ability to explain technical concepts clearly, and proven ability to collaborate effectively across teams and stakeholders.

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The candidate will also contribute to solution architecture, performance optimization, and platform stability. Key responsibilities include designing, developing, and maintaining CCaaS applications, configuring and implementing CCaaS platform capabilities, developing and managing integrations between CCaaS platforms and enterprise systems, and analyzing system performance and optimizing CCaaS platforms and integrations for scalability and reliability.

The ideal candidate will have strong expertise in CCaaS platforms, hands-on experience in configuring and implementing CCaaS features, proficiency in software development using Java, JavaScript, Python, or similar programming languages, and strong experience in REST API integration, authentication mechanisms, and cloud-based services.

Additionally, the candidate should have experience working in Agile/Scrum development environments, familiarity with CI/CD pipelines and cloud-native development practices, and strong analytical and problem-solving abilities, excellent communication skills, and proven ability to collaborate effectively across teams and stakeholders.

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Key Responsibilities

Configure and customize Dynamics 365 Customer Engagement modules. Implement and support Customer Service, Case Management, Queues, SLAs, Routing Rules, and Workflows. Build UI customizations, business rules, forms, and entities based on business requirements.

Configure Omnichannel capabilities, including: Live chat Voice channel SMS & WhatsApp (if applicable) Social channels Agent experience profiles Workstreams and conversation flows Set up agent scripts, macros, smart assist, and session templates.

Configure Unified Routing for automatic work item assignment. Set up routing rules, classification models, queues, and capacity profiles. Enable and optimize work distribution models across channels.

Work with telephony integration platforms such as: Azure Communication Services Webchat/Voice channels CTI tool integrations Support the implementation of intelligent call routing and agent desktop features.

Gather requirements and translate business needs into CRM functional solutions. Prepare solution documentation, configuration guides, and user documentation. Participate in design reviews, impact analysis, and architectural discussions.

Create and execute unit tests, integration tests, and UAT support. Assist in deployment activities across multiple environments. Ensure solution stability, performance, and adherence to best practices.

Requirements

6–12 years of experience in MS Dynamics CRM / Dynamics 365 CE. Strong experience in Omnichannel for Customer Service, Contact Center, or Unified Routing Plugins and Custom Workflow Activities (C#) – optional but beneficial.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Key responsibilities include designing, developing, and maintaining CCaaS applications, configuring and implementing CCaaS platform capabilities, developing and managing integrations between CCaaS platforms and enterprise systems, and analysing system performance and proactively optimising CCaaS platforms and integrations for scalability and reliability.

The ideal candidate will have strong expertise in CCaaS platforms, hands-on experience in configuring and implementing CCaaS features, proficiency in software development using Java, JavaScript, or similar programming languages, and strong experience in REST API integration, authentication mechanisms, and cloud-based services.

Additionally, the candidate should have experience working in Agile/Scrum development environments, familiarity with CI/CD pipelines and cloud-native development practices, and strong analytical and problem-solving abilities, excellent communication skills, and proven ability to collaborate effectively across teams and stakeholders.

XML job scraping automation by YubHub

Key Responsibilities:

Configure and customize Dynamics 365 Customer Engagement modules. Implement and support Customer Service, Case Management, Queues, SLAs, Routing Rules, and Workflows. Build UI customizations, business rules, forms, and entities based on business requirements.

Configure Omnichannel capabilities, including: Live chat Voice channel SMS & WhatsApp (if applicable) Social channels Agent experience profiles Workstreams and conversation flows Set up agent scripts, macros, smart assist, and session templates.

Configure Unified Routing for automatic work item assignment. Set up routing rules, classification models, queues, and capacity profiles. Enable and optimize work distribution models across channels.

Work with telephony integration platforms such as: Azure Communication Services Webchat/Voice channels CTI tool integrations Support the implementation of intelligent call routing and agent desktop features.

Gather requirements and translate business needs into CRM functional solutions. Prepare solution documentation, configuration guides, and user documentation. Participate in design reviews, impact analysis, and architectural discussions.

Create and execute unit tests, integration tests, and UAT support. Assist in deployment activities across multiple environments. Ensure solution stability, performance, and adherence to best practices.

Required Experience: 6–12 years of experience in MS Dynamics CRM / Dynamics 365 CE. Strong experience in Omnichannel for Customer Service, Contact Center, or Unified Routing

Good to have: Hands-on experience with Power Platform (Power Automate, Power Apps). Knowledge of Chatbots / Virtual Agents (Power Virtual Agents) Exposure to Azure components: Functions, ACS, Event Hub, etc

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Zuma is pioneering the future of agentic AI in property management. We build AI agents that act as property managers, handling the full spectrum of interactions with both prospects and current residents on behalf of our clients.

Our agents don’t just assist human workflows; they own them end-to-end, operating across leasing, collections and resident communications. Zuma has ambitions to continue expanding into adjacent work activities in tangential areas of property management.

This is a rare chance to shape the future of how an entire industry operates , not in theory, but in production, at scale, touching real customers and physical assets every day. At Zuma, human and AI agents work side by side, and you'll help define what that collaboration looks like at its best.

Responsibilities

• Own E2E projects that cross all areas of software development including full stack web apps, agentic AI solutions across multiple work activities, extensive integrations with PMS and CRM systems, infrastructure, and internal tooling.

• Architect, build, and deploy production AI agents using modern agent frameworks, owning the full lifecycle from design to reliability in production.

• Define the technical patterns and standards for how software is built across the engineering org , you will be setting the playbook others follow.

• Strengthen our core systems , including our onboarding/configuration system, integration frameworks, and AI performance analytics infrastructure.

• Collaborate directly with the VPE and product leadership to translate product vision into delivery, making high-stakes technical trade-offs with confidence.

• Own system reliability, observability, and continuous improvement , defining how we measure, monitor, and iterate on our agents and web products in production.

• Work across the stack (backend services, LLM orchestration, integrations, data pipelines, frontends) to ship agents and products that are robust and scalable.

• Tame legacy code and lay down new foundations , patterns and architecture you create will be inherited by the engineers who come after you.

• Be a close partner to the product and operations teams, turning their domain needs into intelligent automated workflows without requiring domain expertise upfront.

Nice to Have

• Prior experience at a startup or high-growth company; comfort shipping fast and iterating in production.

• AWS experience with IaC (Terraform) and comfort working with infrastructure / dev ops.

• Background in building self-serve platforms or integration infrastructure.

• Experience with workflow automation platforms or business process orchestration.

• Experience with telephony integrations (Twilio or similar) and building voice-capable agents or chatbots across text and voice channels.

• Familiarity with speech-to-text, text-to-speech, or real-time audio streaming pipelines in production AI systems.

• Classical ML experience , supervised/unsupervised learning, feature engineering, model training and evaluation outside of LLM contexts.

Our Stack

• Python, TypeScript/Node.js

• OpenAI, Anthropic

• LangGraph, OpenAI Agents SDK, custom orchestration layers

• AWS, AWS ECS, PostgreSQL, Redis

• RealPage, Entrata, Yardi, and other property management systems

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