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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a268fcb5-b8b"},"title":"AI Developer Advocate","description":"<p>We are seeking an engaging and dynamic AI Developer Advocate to lead the development and delivery of internal training programs focused on AI across the firm.</p>\n<p>In this pivotal role, you will collaborate with subject matter experts to build engaging, impactful content and deliver workshops tailored to diverse audiences, including developers, and other technical and non-technical users.</p>\n<p>This role requires a strong understanding of AI concepts, developer workflows, and software development practices, coupled with exceptional communication and facilitation skills.</p>\n<p>You will play a key role in ensuring our teams stay ahead of the curve in AI knowledge and application, driving innovation and competitive advantage across the 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Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.</p>\n<p>Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>\n<p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.</p>\n<p>Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p>\n<p><strong>What&#39;s the opportunity?</strong></p>\n<p>Intercom&#39;s Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. 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If there’s something important to you that’s not on this list, talk to us!</p>\n<ul>\n<li>Competitive salary and equity in a fast-growing start-up</li>\n</ul>\n<p>We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen</p>\n<p>Regular compensation reviews - we reward great work!</p>\n<p>Pension scheme &amp; match up to 4%</p>\n<p>Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents</p>\n<p>Flexible paid time off policy</p>\n<p>Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones</p>\n<p>If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too</p>\n<p>MacBooks are our standard, but we also offer Windows for certain roles when needed.</p>\n<p>#LI-Hybrid</p>\n<p>Policies</p>\n<p>Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.</p>\n<p>We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.</p>\n<p>As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.</p>\n<p>We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.</p>\n<p>Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.</p>\n<p>Intercom values diversity and is committed to a policy of Equal Employment Opportunity. 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You’ll work closely with Sales Engineering, Field Engineering, Support, and Product to drive adoption and influence our product roadmap based on customer feedback.</p>\n<p>We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren&#39;t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.</p>\n<ul>\n<li>You love diving into infrastructure problems and solving them systematically</li>\n<li>You’re curious about how to scale complex ML systems in production environments</li>\n<li>You’re an expert in building and running containerized, distributed systems</li>\n</ul>\n<p>We work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:</p>\n<ul>\n<li>Be Curious at Your Core</li>\n<li>Act Like an Owner</li>\n<li>Empower Employees</li>\n<li>Deliver Best-in-Class Client Experiences</li>\n<li>Achieve More Together</li>\n</ul>\n<p>The base salary ranges for this role is $180,000 to $200,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. 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engineering and product teams in validating system performance during testing and operational deployments.</li>\n</ul>\n<p><strong>Sustainment Readiness &amp; Capability Development</strong></p>\n<ul>\n<li>Train operators and maintainers to independently diagnose, troubleshoot, and repair system issues.</li>\n<li>Promote disciplined maintenance practices and reinforce system safety protocols.</li>\n<li>Identify recurring technical challenges and provide coaching to improve operator and maintainer proficiency.</li>\n<li>Ensure personnel are capable of sustaining Saronic ASVs during extended operational deployments.</li>\n</ul>\n<p><strong>Stakeholder Collaboration</strong></p>\n<ul>\n<li>Coordinate with engineering, product development, and mission operations teams to ensure sustainment training reflects current system capabilities.</li>\n<li>Provide post-training feedback and field observations to engineering and product teams.</li>\n<li>Support collaboration between operational 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To realize this vision, we’re building the technical foundations that help enterprises move from experimentation to <strong>real-world, production-grade use</strong> of our platform and coding products.</p>\n<p>The <strong>Lead, Technical ADM</strong> is a foundational role in that effort. You will define how OpenAI’s deep technical expertise is delivered to builders and engineering teams — moving us from high-touch, scarce delivery to a <strong>scalable, repeatable technical training motion</strong> that drives real customer outcomes.</p>\n<p>This role is responsible for designing and scaling OpenAI’s technical adoption motion for developers. The Technical ADM function translates OpenAI’s platform capabilities into practical, high-quality technical training that helps customers design, build, and deploy real systems. This role sits at the intersection of <strong>technical depth, education, and scale</strong>.</p>\n<p>You will lead by doing first — delivering high-impact technical trainings yourself — and then build the team, standards, and operating model that allow this work to scale globally.</p>\n<p>This is a <strong>founding leadership role</strong> with meaningful visibility and a clear growth path as impact is demonstrated.</p>\n<p><strong>Responsibilities</strong></p>\n<p><strong>Build and scale OpenAI’s technical adoption motion</strong></p>\n<ul>\n<li>Design and own the <strong>technical adoption motion</strong> for OpenAI’s API and coding products — deciding what we deliver live, what becomes repeatable, and what we stop doing.</li>\n</ul>\n<ul>\n<li>Define how OpenAI delivers technical expertise to developers and engineering teams at scale.</li>\n</ul>\n<ul>\n<li>Design and deliver high-impact technical services (e.g., API 103-level depth, applying OpenAI products to real enterprise use cases, evolving customer SDLCs).</li>\n</ul>\n<ul>\n<li>Focus on how our platform changes software development, system design, and enterprise SDLCs</li>\n</ul>\n<p><strong>Own outcomes and impact</strong></p>\n<ul>\n<li>Be accountable for measurable outcomes from technical education efforts, including</li>\n</ul>\n<ul>\n<li>Production use cases launched</li>\n</ul>\n<ul>\n<li>Token consumption and platform usage for educated customers</li>\n</ul>\n<ul>\n<li>Throughput and reuse of technical training</li>\n</ul>\n<ul>\n<li>Continuously evaluate tradeoffs between depth vs. scale, bespoke vs. repeatable, and speed vs. rigor — and adjust the model as we learn.</li>\n</ul>\n<p><strong>Build the Technical ADM function</strong></p>\n<ul>\n<li>Hire, develop, and lead our first cohort of technical ADMs</li>\n</ul>\n<ul>\n<li>Establish standards for technical depth, delivery quality, and excellence in training.</li>\n</ul>\n<ul>\n<li>Create the operating model that enables the function to scale sustainably as demand grows.</li>\n</ul>\n<ul>\n<li>Collaborate with Core / Coding / Emerging Products teams to standardize the ADM motion.</li>\n</ul>\n<p><strong>Partner across OpenAI</strong></p>\n<ul>\n<li>Works closely with Product, Engineering, and DevEx teams to ensure technical programs remain aligned with the platform roadmap</li>\n</ul>\n<ul>\n<li>Partner closely with Customer Education to define and maintain the <strong>canonical builder and coder journey</strong>, from onboarding through production use.</li>\n</ul>\n<ul>\n<li>Partner with SAs and ASEs to ensure programs reinforce other technical engagement models</li>\n</ul>\n<p><strong>Ideal Background and Experience</strong></p>\n<ul>\n<li>Deep technical fluency with APIs and modern software development workflows.</li>\n</ul>\n<ul>\n<li>Ability to teach and explain complex technical concepts at <strong>103-level depth</strong>, including how OpenAI products change how teams design and ship software.</li>\n</ul>\n<ul>\n<li>Demonstrated ability to <strong>do the work first and then scale it</strong> through others.</li>\n</ul>\n<ul>\n<li>Strong judgment navigating tradeoffs between bespoke delivery and scalable systems.</li>\n</ul>\n<ul>\n<li>Early leadership experience or strong interest in growing as a people manager.</li>\n</ul>\n<ul>\n<li>Experience in technical enablement, developer education, platform adoption, or adjacent customer-facing technical roles is a plus.</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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