Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.

We are looking for someone with: 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college preferred. Excellent written and verbal communication skills. Ability to work a hybrid schedule with reliable internet and pass an internet speed test. Able to travel to the office for at least 50% of scheduled shifts. Must be camera-ready while working. Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. Experienced with troubleshooting computers, smartphones, and tablets. Strong verbal, interpersonal, and written communication skills. Diligent with strong grammatical and typing/data entry skills. Able to work independently with initiative and discretion. Thriving in a fast-paced, dynamic environment while maintaining high customer service. Organized with excellent time-management skills. Previous technical support experience is an asset.

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Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.

We are looking for someone with 0-2 years of inbound/support call center experience, at least 21 years old with a High School diploma or equivalent experience, and excellent written and verbal communication skills.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

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Your responsibilities will include providing information and processing inquiries about accounts, products, and services, troubleshooting technical issues related to computer, tablet, and cell phone applications, handling inbound calls, real-time chat, emails, and making outgoing calls.

To succeed in this role, you will need to have excellent written and verbal communication skills, be able to work a hybrid schedule with reliable internet and pass an internet speed test, and be able to travel to the office for at least 50% of scheduled shifts.

We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

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Your responsibilities will include developing and executing system-level test strategies for power electronic products, analysing and post-processing test data using AVL tools, providing technical support to Product Management, preparing and updating service-related documentation, and supporting installation, commissioning, and service teams.

You will also act as 3rd-level support by analysing complex technical issues, coordinating with development teams, and ensuring structured problem resolution. Additionally, you will perform failure analysis, drive structured problem-solving processes, and provide customer and application feedback to development teams.

To succeed in this role, you will need a degree from a technical college, university of applied sciences, or university of technology in electrical engineering, automation engineering, or a comparable field. You should have basic understanding of power converters and their applications, experience with industrial communication systems, hands-on experience in setting up and working with measurement systems, and strong problem-solving mindset.

You will also need strong communication skills, the ability to act as an interface between development teams, technicians, and project managers, and a team-oriented mindset with confidence in technical discussions. Good command of English (B2 or higher) is also required.

In return, you will have the opportunity to grow within a multidisciplinary and experienced engineering team, working on complex system-level solutions. You will also have the chance to work with advanced power electronics technologies and high-end testing equipment, enabling continuous technical learning and development.

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Key Responsibilities:

• Provide front-line customer support through Polestar channels
• Manage customer issues/service network with a focus on C-SAT and SLA (calls, chats, case management)
• Remotely manage technical and software issues according to global guidelines from Polestar
• Provide technical support for roadside assistance for customers and service network
• Coordinate with the service network to resolve customer issues
• Support technical training for the service network
• Manage business opportunities
• Perform back-office activities, such as creating purchase orders for invoicing, recall activities, and contracts
• Contribute to continuous process improvement

Requirements:

• Bachelor's degree (nice to have)
• Valid driving license
• Fluent Italian (written and spoken); B2 English
• Strong customer orientation and results focus
• Ability to work towards objectives
• Technical problem-solving attitude
• Excellent communication and coordination skills

Joining and Duration:

• We apply a continuous selection process, and the position will remain open until filled
• The contract has an initial duration of 12 months with the intention of hiring

About Polestar:

• We are aware that change is necessary
• We know that each of us can contribute to this change
• Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative
• Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility
• We are a performance-driven brand, determined to improve the society in which we live

If you recognize yourself in this description, apply now to join the Polestar family!

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We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing fantastic customer support to our customers. You will be the go-to person for complex technical queries and will work closely with our product teams to identify and resolve issues.

Responsibilities:

• Communicate efficiently and effectively with our customers using our own product and outbound phone calls.
• Own customer communications and issues from initial contact until resolution.
• Become an expert on how Intercom works and what it is capable of.
• Work with product teams to identify current issues and provide informed opinions on potential solutions.
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers.

What Your First 6 Months Will Look Like:

• In your first 30 days, you will complete company onboarding, become familiar with Intercom's values, strategy, and goals, dive into CS-specific trainings, learn the product and CS workflows, and successfully pass relevant assessments.
• In your first 60 days, you will continue to complete CS trainings, pass relevant assessments, independently inbox using the resources and supports provided, and demonstrate ownership in the execution of your work.
• In your first 90 days, you will receive QA reviews, begin a personal growth tracker document, contribute outside of the inbox, and successfully meet KPI targets and/or goals.

Requirements:

• 3-4+ years of technical support experience, ideally within a software/SaaS environment.
• Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.).
• Basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn't possible with Intercom's REST API.
• Strong customer focus, strong communication skills, strong problem-solving skills, ability to troubleshoot and utilize resources to answer questions on baseline topics, and ability to take on & action feedback.

Bonus Skills & Attributes:

• Experience using Intercom, or similar SaaS platforms.
• Experience as Tier 2 or similar level of support.
• Experience in coaching & mentoring teammates.
• Experience in helping customers make the most of their current subscriptions.
• Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.

You'll Thrive Here If You:

• Are passionate about leveraging AI to enhance support experiences and drive team performance.
• See support as an exciting opportunity to solve daily customer-related puzzles.
• Like finding ways to work smarter, not just harder.
• Are hungry to learn, iterate, and help build something great.
• Are excited by ownership, accountability, and feedback,you don't just do the work, you shape how it's done, and are ok with sharing both constructive feedback & kudos about it.

Benefits:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews,great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

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Join the team as Twilio's next Manager, Personalized Support.

The Personalized Support Manager is responsible for the performance of Twilio's products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones.

In this role, you'll:

• Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio's strategic customers.
• As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being.
• You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture.
• A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.
• You will also be working alongside our Sales teams to manage customer accounts.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table!

We think big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values , something we call Twilio Magic.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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Key responsibilities include:

• Operational management of Support tickets
• Building and maintaining excellent relationships with clients and achieving the highest level of customer satisfaction
• Taking end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution
• Exceeding customer expectations on response quality, timeliness of responses and overall customer experience
• Serving as internal and external point of contact on customer issues and ensuring they are resolved as expediently as possible

Requirements include:

• 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
• Strong analytical and problem-solving skills
• Self-starter , able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to quickly context-switch between multiple complex work streams
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
• Customer-obsessed attitude , a customer advocate, always going the extra mile
• Team player with solid communication and presentation skills
• Proactivity , identify opportunities and take preemptive action against potential problems
• Continuous growth , permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain Focus includes:

• Knowledge of software development fundamentals and common architectures
• Knowledge of HTTP, encryption, basic security concepts
• Understanding of authentication and authorization concepts
• Knowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Proficient in at least one programming language; ideally JavaScript

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The Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.

This role sits at the intersection of conversation design and support automation. You'll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.

The goal isn't just an AI that answers questions; it's an AI that resolves issues end-to-end: processing refunds, managing subscriptions, verifying account details, and routing complex cases to the right humans at the right time.

Working as part of our AI Support function, you'll execute on the Fin optimisation roadmap,configuring AI behaviours, building integrations that expand what Fin can do, designing conversation flows that create a seamless customer experience, and maintaining the automated workflows that power our support operation.

Responsibilities

• Design and optimise conversation flows, triage logic, and handoff behaviours that create seamless transitions between AI and human support across different customer segments
• Configure and maintain Fin's Guidance rules and Attributes to improve AI response quality, tone, and inbound categorisation
• Build and maintain integrations between Fin and external systems (Stripe, status page, etc.) that enable the AI agent to take action on behalf of users,processing refunds, fetching subscription details, surfacing incident status, and more
• Design, implement, and troubleshoot automated workflows for refunds, subscription management, and other transactional support actions, including guardrails, validation logic, and exception handling to ensure safe and reliable execution
• Own Fin over email setup and maintenance, ensuring consistent AI support quality across channels
• Contribute to AI support effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities
• Provide input on the Fin optimisation roadmap based on hands-on experience with configuration, capability gaps, and conversation analysis
• Partner with the AI Support Systems team on technical dependencies where Fin capabilities intersect with help desk infrastructure

You might be a good fit if you:

• Have 3+ years of experience in support operations, support engineering, chatbot/AI agent configuration, or similar roles in a technology company
• Have hands-on experience configuring AI agents, chatbots, or automation tools,ideally within Intercom, Zendesk, or similar platforms
• Think in terms of conversation design: you naturally consider how tone, structure, and flow shape the customer experience, not just whether the right answer gets delivered
• Are technically comfortable working with integrations, APIs, and workflow builders without needing engineering support for every change
• Understand that enabling an AI agent to take action requires careful attention to guardrails, edge cases, and safe execution paths,not just connecting systems
• Demonstrate a data-driven approach, using metrics like automation rates, resolution rates, and CSAT to evaluate whether capabilities are working and where to iterate
• Can manage multiple in-flight projects simultaneously, balancing new capability builds with maintenance of existing workflows
• Are detail-oriented and quality-focused,you test thoroughly before shipping and monitor closely after
• Communicate clearly with both technical and non-technical stakeholders
• Thrive in a fast-paced environment where the product and support landscape evolve rapidly
• Are genuinely excited about AI and see the potential for AI agents to transform customer support from reactive ticket resolution into proactive, end-to-end problem solving

Strong candidates may also have:

• Experience specifically with Intercom's Fin AI agent or similar AI support tools
• A background in conversation design, UX writing, or content design for conversational interfaces
• Experience building or managing automated workflows that handle transactional actions (refunds, subscription changes, account modifications)
• Familiarity with support metrics frameworks (automation rates, deflection, CSAT) and how operational decisions connect to business outcomes
• Experience working with Stripe integrations or payment/subscription systems
• Background in support engineering or technical support operations

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic, we're building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.

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You will document and share your knowledge with the rest of the organization and our customers using Knowledge Centered-Services (KCS) methodology. You will also have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.

To be successful in this role, you will need to work across multi-cultural and geographically distributed teams. You will have 3+ years of proven experience in Technical Support in a Software business, a technical background in fields like Information Technology, Network Engineering, Software Engineering, and a 'Customer First' mindset.

You will be a team player, able to work in a fast-paced environment with a positive and adaptable approach. You will have knowledge of databases (SQL / No SQL) or search software technologies, experience with SaaS and/or Distributed systems, experience with Linux/Unix, experience with APIs, familiarity with Knowledge Centered-Services (KCS), and highly collaborative.

Native Korean language skills and professional working proficiency in English are required, as well as effective verbal and written communication skills.

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Responsibilities:

• Perform detailed configuration and programming of SEL protective relays (e.g., SEL-751, SEL-787, SEL-700G, etc.) using acSELerator QuickSet and SEL Grid Configurator.
• Develop and implement custom automation logic in SEL RTAC platforms using acSELerator Architect, IEC 61131-3 languages (Structured Text, Ladder Logic), and SEL Logic Engine.
• Design and test SCADA communication protocols including DNP3, Modbus, IEC 61850 GOOSE/MMS, and SEL protocols over Ethernet and serial interfaces.
• Conduct factory acceptance testing (FAT), site acceptance testing (SAT), relay setting validation, and end-to-end functional verification.
• Generate comprehensive documentation: one-line diagrams, logic diagrams, setting files, HMI screens, and commissioning reports.
• Provide technical support during system energization, troubleshooting, and post-commissioning maintenance.
• Collaborate with project managers, SCADA engineers, and field crews to ensure seamless integration and schedule compliance.
• Remain current with SEL firmware updates, NERC CIP cybersecurity requirements, and industry best practices.

Basic Qualifications:

• Advanced proficiency in acSELerator QuickSet, Architect, and RTAC Web Interface.
• Demonstrated ability to develop complex automation sequences, synchrophasor applications, and remedial action schemes.
• Expertise in relay event analysis using SEL SynchroWAVE and Event Reporter.
• Familiarity with IEC 61850 configuration via SCL files (SCD, ICD, CID).
• SEL Authorized Training (e.g., SEL-5030, SEL-5033) preferred; PE license a plus but not required.

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You should have an aptitude for debugging and an appetite for real-time response, rapid resolution and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.

Your duties will include sustaining Anduril's Air Defence deployments by combining an understanding of our customers' missions with deep knowledge of our products and integrations. You will also triage, diagnose and conduct root cause analysis of product incidents; drive post-mortem actions including providing status visibility through resolution.

Additionally, you will collect, organise and analyse system failure data to define trends, drive proactive sustainment processes and support resource allocation. You will consistently assess and ratchet up the quality of the fleet's observability and telemetry in partnership with product teams.

You will communicate and coordinate technical and non-technical efforts across multiple business, engineering and sustainment functions, influencing decision making and driving action to maximise capability availability for end users.

You will support Anduril's global customers through proactive communications and detail-oriented execution. You will perform maintenance on Anduril hardware through use of Linux command line function.

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In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues.

Key responsibilities include:

• Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
• Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
• Support Anduril's global customers through proactive communications and detail-oriented execution
• Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality

Required qualifications include:

• 4+ year of technical support experience with a focus on final-tier customer concern support
• Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization
• Experience in on-call support operations and working in limited risk tolerance environments
• Ability to work non-standard hours and weekends as needed
• Ability to obtain and maintain a U.S. Secret Security clearance

Preferred qualifications include:

• BA or BS degree from accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar
• Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user
• Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira
• Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+)
• Familiarity with and/or experience administrating NixOS systems
• Experience working as a system administrator
• Experience executing sustainment and reliability workflows for a defense-focused service or product
• DOD, Law Enforcement, or other Government agency experience preferred
• Demonstrated experience as a self-starter, able to find and resolve issues on your own
• Experience performing trend analysis to inform business decisions
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking
• Ability to drive challenging and vague technical problems to clarity and resolution
• Proven ability to master a technical system and support it in operational environments
• Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps
• Confident with navigating ambiguity and crafting new ways of doing things
• Excellent written, visual, and verbal communication skills
• Active SECRET (or higher level) security clearance

US Salary Range: $113,000-$149,000 USD

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The team operates with an entrepreneurial spirit, combining the simplicity, product excellence, and guest-centered ethos that define Airbnb. Their mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality.

In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy.

Key responsibilities include:

• Driving measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue.
• Acting as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems.
• Developing a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support.
• Using data to identify strategic opportunities and drive sales growth.

You will work closely with Product, Engineering, Enterprise Accounts, and Field Operations teams to align partner initiatives, educate clients on product updates, and share partner feedback with internal stakeholders.

To succeed in this role, you will need:

• 10+ years of experience in a Connectivity or Technical Partner Manager role.
• 5+ years experience in a direct partner-facing commercial account management role focused on strategic, complex, and high-value technical partnerships.
• Strong understanding of hospitality/travel software.
• Proficiency in SQL, Sumo Logic, and Excel.
• Solid technical troubleshooting skills.
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in-person presentation skills.
• Effective time management and ability to prioritize in a fast-paced environment.
• Strong quantitative skills with a proven ability to leverage data in decision-making.
• Adaptability to shifting priorities, projects, and deadlines.
• Passion for Airbnb, travel, and the sharing economy,being an Airbnb host is a plus.
• Ability to speak Japanese is a required.

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This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients. You will be expected to adapt, grow, and bring fresh ideas to improve how we operate.

Your contribution will be:

• Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
• Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
• Create and standardize operational processes that enable scalability and consistent service quality
• Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
• Ensure continuous operational coverage with well-structured shift handovers
• Participate in some development activities to build hands-on backend knowledge
• Identify gaps in current tools and workflows and bring solutions to the table

Skills You Need:

• Fluent English, Spanish & Portuguese(written and verbal)
• 5+ year of experience in technical support, NOC operations, or a similar role
• Basic knowledge of monitoring tools and alerting systems
• Coding experience , scripting, debugging, or log analysis
• Familiarity with APIs and ability to assist users with integration or connectivity issues
• Strong analytical and problem-solving mindset
• Customer empathy and a service-oriented approach
• Comfort working in fast-paced, high-stakes environments

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Strategic Leadership: You will be well-versed in every part of store operations and can seamlessly jump into specific areas as needed. You'll challenge the team to seek insights from others to optimize operational impact. You maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP).

Deliver an Incredible Guest Experience: You're driven by a passion for customer service and you'll build and maintain a guest-centric culture, leading by example at all times. In addition, you will also support guest de-escalation, stepping in to support store staff when needed.

Operational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. Ensure we keep our facility in top shape for the guests by maintaining cleanliness of our common areas, experience rooms, and all inventoried equipment.

Technical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests. You conduct thorough hardware/software checks throughout the week, immediately communicating any issues to store staff and Tier 1 Helpdesk respectively.

Store Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with your ASM to deliver coaching and developmental goals.

We're looking for a leader who has a minimum of three years of experience in a retail operations management or hospitality industry. You should be able to work well under pressure, be physically fit, and have good communication skills.

Benefits include a robust store performance commission program, paid time off, sick time, 401(k) + match, medical, dental, vision, life, and disability insurance, health and wellness resources and discounts for all those who qualify, commuter benefits, exclusive savings on entertainment, shopping, hotels, and more, promotion potential, and a referral bonus program.

Note: Evening and weekend availability may be required depending on the business' needs.

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As a Store Manager, you will be responsible for leading operations, delivering an incredible guest experience, and managing the store's financial performance. You will be well-versed in every part of store operations and can seamlessly jump into specific areas for our GEGs, Leads, or ASM as needed.

Key Responsibilities:

• Strategic Leadership: You will challenge the team to seek insights from others to optimize operational impact. You will maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP).

• Deliver an Incredible Guest Experience: You're driven by a passion for customer service and you'll build and maintain a guest-centric culture, leading by example at all times.

• Operational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. You will ensure that schedules and required breaks are provided as per state law and/or company procedures.

• Technical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests.

• Store Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You will develop staff so they excel in their current roles and are prepared for growth opportunities.

Requirements:

• Leadership Experience: Minimum of three (3) years relevant experience as a leader in a retail operations management or hospitality industry.

• Be Egoless: No room for personal agendas here.

• Underdog Mindset: We love strong problem solvers who can adapt to change well.

• Win Collectively: Positive attitudes are contagious, and we love winning as a team.

• Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.

• Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers).

Benefits:

• Robust Store Performance Commission Program

• Annual Leave, Statutory Holiday, Sick Leave

• Medical insurance

• Referral Bonus Program

• Employee Discounts and Free Sessions

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Responsibilities:

• Providing triage, prioritizing, and resolving technical issues for our top customers.
• Identifying software bugs, recreating customer issues, and testing/verifying versions with software fixes.
• Working with Forward Engineering teams to resolve customer issues.
• Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.
• On-site live troubleshooting in Federal customer locations.

Requirements:

• 7+ years of technical customer support experience.
• Experience working in technical support assisting a variety of networking and system issues.
• TS SCI clearance w/FSP poly.

Experience:

• Strong understanding of fundamentals in Networking, Cloud or Security.
• Strong written and interpersonal communications skills.
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems.
• Experience supporting a multi-vendor network (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP etc.).
• Proven ability to work cross-functionally within a team-oriented environment.

Highly Desired:

• B.S. Computer Science or equivalent educational experience.
• Python scripting experience.
• Kubernetes experience.
• Advanced Linux experience.
• API debugging.
• Cloud networking (AWS, Azure, GCP).

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $200,000/yr to $230,000/yr. The offered compensation may also include stock.

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We believe the future of law will be built by 'AI-Native Law Firms' , firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work.

Eve's technology augments the capabilities of attorneys across every stage of a case , from intake and document review to strategy and settlement , so they can focus on what truly matters: achieving the best outcomes for their clients.

Our vision is simple yet transformative: enable every firm to operate at its highest potential through the power of AI.

Why Join Eve:

This is not a traditional support role. Eve's Technical Support Engineers are technical problem solvers who work at the intersection of a cutting-edge AI product and the 850+ plaintiff law firms that depend on it.

When a paralegal reports that a medical chronology 'doesn't look right,' your job is to determine whether that's a retrieval issue, a data ingestion problem, a model behavior question, or user error.

You'll investigate using AI observability tooling, document your findings with precision, and either resolve the issue or hand engineering a complete diagnostic they can act on immediately.

A significant portion of this role involves investigating AI output quality , understanding why the product generated what it did and whether the result is correct, incomplete, or wrong.

The rest is split between diagnosing traditional technical issues (document formatting, cloud storage sync, integrations) and building the support infrastructure itself: writing SOPs, expanding the knowledge base, and helping shape our AI agent rollout.

What You Will Accomplish:

• Investigate AI Output Quality: When customers report issues with AI-generated legal documents, you investigate.

You'll use AI observability tooling to trace model inputs, outputs, and reasoning.

You'll verify claims against source documents and determine whether the issue is a retrieval failure, a data ingestion problem, a prompt issue, or expected model behavior.

You clearly communicate your findings to non-technical legal professionals.

• Diagnose Technical Issues: Troubleshoot cloud storage sync failures (SharePoint, OneDrive, Dropbox), document formatting and export issues, file handling errors, integration configuration problems, and processing performance issues.

Resolve what you can independently and escalate what you can't with full diagnostic evidence.

• Deliver Engineering-Ready Escalations: Every escalation you send to engineering includes an issue summary, trace logs, verified reproduction steps, document context, and business impact assessment.

You set the quality bar for how support communicates with engineering.

• Operate with Speed: Respond to customer support tickets within SLA.

Prioritize ruthlessly.

Manage multiple threads without dropping context.

• Build the Support Infrastructure: Write SOPs, troubleshooting runbooks, and knowledge base articles.

Contribute to our AI agent rollout by optimizing content for AI consumption.

Help build the onboarding program for future support engineers.

You are joining a team that is actively building its processes, not maintaining them.

• Build with AI: Use AI tools daily to accelerate support workflows , drafting responses, analyzing ticket patterns, and diagnosing product behavior.

Help shape how Eve deploys AI agents for first-touch triage and self-service resolution.

Define what AI-native support looks like in legal tech.

What We Are Looking For:

• AI Debugging Ability: You can investigate why an AI-generated document produced an unexpected result.

You're comfortable navigating AI observability and tracing tooling to understand model behavior.

You can distinguish between a retrieval failure, a prompt issue, and a data ingestion problem , and explain the difference to a paralegal.

• Technical Depth: You can read logs, trace API calls, debug OAuth token expirations, diagnose cloud storage sync failures, and reason about what's happening under the hood of a SaaS product.

You don't need to be a software engineer, but you think like one when troubleshooting.

• Structured Escalation Discipline: You document your work with precision.

Your bug reports include trace logs, reproduction steps, relevant context, and a clear classification of the issue type.

Engineering can pick up your escalation and start working immediately without asking follow-up questions.

• Exceptional Communication: You can explain complex technical and AI-specific issues to attorneys who don't care about your stack.

You write clearly, concisely, and with empathy.

You know when to simplify and when to be precise.

• Ownership Mentality: You take personal responsibility for customer outcomes.

You follow through until the problem is solved, not just escalated.

You don't wait to be told what to do.

You Will Thrive in This Role If You Have:

• 3+ years in a technical support, support engineering, or technical customer-facing role at a SaaS company

Experience supporting AI-powered or ML-driven products, with exposure to LLM observability or evaluation platforms

Background in legal technology, law firm IT operations, or professional services software

Familiarity with APIs, webhooks, OAuth, and integration debugging , especially cloud storage integrations (SharePoint, OneDrive, Dropbox)

Experience writing scripts (Python, JS) to automate support workflows or analyze data

Comfort with SQL for querying logs or data analysis

Understanding of prompt engineering concepts, retrieval-augmented generation (RAG), and LLM behavior patterns

History of contributing to SOPs, runbooks, knowledge bases, or internal tooling that materially improved team performance

Ability to work independently in a remote environment while collaborating effectively across team

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As a Technical Support Engineer, you will be responsible for delivering high-level technical support to customers and channel partners for the Ansys Optics and Photonics product family. You will utilize the Ansys Technical Support toolset, including Innovation Space, AnsysGPT, and other AI-based platforms, to identify, develop, and deliver effective solutions to customer issues.

Key Responsibilities:

• Deliver high-level technical support to customers and channel partners for the Ansys Optics and Photonics product family
• Utilize the Ansys Technical Support toolset to identify, develop, and deliver effective solutions to customer issues
• Adhere to established support processes to ensure timely, high-quality customer service
• Develop deep technical expertise in simulation areas relevant to customer applications, industry trends, and the Ansys Optics and Photonics portfolio
• Submit product improvement suggestions, file defect reports, and verify fixes in alignment with defect reporting protocols

Requirements:

• Bachelor's degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field
• Solid understanding of photonics and optical physics, or closely related engineering fundamentals
• Solid grounding in simulation techniques and engineering principles, with exposure to optics/photonics software and customer support or application-oriented problem solving
• Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM software is preferred
• Knowledge of Python scripting; knowledge of machine learning basics is advantageous
• Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines
• Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly

What You'll Need:

• Bachelor's degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field
• Solid understanding of photonics and optical physics, or closely related engineering fundamentals
• Solid grounding in simulation techniques and engineering principles, with exposure to optics/photonics software and customer support or application-oriented problem solving
• Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM software is preferred
• Knowledge of Python scripting; knowledge of machine learning basics is advantageous
• Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines
• Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly

Who You Are:

• Excellent communicator, able to engage with technical and non-technical stakeholders alike
• Analytical thinker with a problem-solving mindset and a passion for continuous learning
• Collaborative team player who values diverse perspectives and thrives in a multicultural environment
• Self-motivated and proactive, capable of working independently with minimal supervision
• Adaptable and agile, embracing change and new responsibilities with enthusiasm
• Organized and detail-oriented, with a strong sense of responsibility and urgency
• Customer-focused, with a strong commitment to delivering excellent support experiences and helping customers succeed

The Team You'll Be A Part Of:

You will join Ansys, part of Synopsys, Customer Excellence team - a dynamic, forward-thinking group of engineers dedicated to revolutionizing customer support and learning experiences. The team is focused on delivering high-quality technical solutions, leveraging AI-enabled tools, sharing knowledge, and continuously improving customer experience. You'll collaborate with passionate professionals who are committed to innovation, efficiency, and outstanding customer outcomes.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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At Synopsys, interns dive into real-world projects, gaining hands-on experience while collaborating with our passionate teams worldwide,and having fun in the process! You'll have the freedom to share your ideas, unleash your creativity, and explore your interests. This is your opportunity to bring your solutions to life and work with cutting-edge technology that shapes not only the future of innovation but also your own career path.

What You'll Be Doing:

• Utilize the Ansys Technical Support Toolset and your engineering knowledge to help customers solve real-world engineering simulation challenges.
• Develop subject matter expertise in Ansys simulation products such as STK, ODTK, TETK, and Digital Mission Engineering Components.
• Deliver exceptional customer support, driving customer satisfaction and enabling effective usage and deployment of Ansys software.
• Submit product improvement suggestions, file defect reports, verify fixes, and participate in field testing of new releases to ensure customer requirements are met.
• Engage in strategic team and company initiatives, contributing to broader organizational goals and innovation.

What You'll Need:

• Currently pursuing a BS in Aerospace Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
• Experience with one or more programming languages: Python, Matlab, C++, or Java.
• Logical problem-solving skills paired with strong interpersonal and communication abilities; fluency in spoken and written English.
• Strong organizational and time management skills, with a proactive sense of urgency.
• Professional demeanor and demonstrated business acumen.
• _Preferred:_ Experience with Ansys software or other CAE, CAD, EDA, PLM tools; familiarity with STK or ODTK; background in Astrodynamics, Aerodynamics, Communications, Radar, Geospatial Analysis, Spacecraft Operations, or Space Situational Awareness.

Key Program Facts:

• Program Length: 3 months.
• Location: Exton, PA, USA.
• Working Model: Onsite.
• Full-Time/Part-Time: Full-Time.
• Start Date: May or June 2026.

Salary Information: The base salary range across the U.S. for this role is between $32.00-$48.00 per hour. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.

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We are seeking a skilled Technician III, Repair Shop to join our team. This individual will be responsible for performing test activities for the Repair Shop, including initial receipt, in-process, and final testing of large electric motors. They will also provide Quality Control functionality during the motor repair process and assist engineering in providing technical support and troubleshooting.

Responsibilities

• Perform initial, in-process, and final testing on electric motors, including insulation quality assessments, power factor, winding resistance, surge tests, applied potential, and core loss.
• Conduct rotor hotspot analysis, vibration analysis, no-load run tests, and full load run tests.
• Maintain, update, and/or upgrade testing software and test equipment.
• Ensure all testing complies with Class 1E nuclear (10CFR50 Appendix B) program standards, as applicable.
• Document tests and communicate results to the test supervisor, principal engineer, and appropriate production supervisors or specialists as required.
• Perform routine testing on spare motors.
• Provide quality control for refurbished/repair motors.
• Assist Engineering in technical support and troubleshooting.
• Responsible to assure test equipment is maintained and calibrated for daily use.
• Review and/or revise test procedures to assure tests are applied per engineering design.
• Follow safe work practices in accordance with our Safety Excellence goals.

Requirements

• High School diploma or GED.
• Applicable technical degree or a minimum of four (4) years of industry experience in electric motor repair is preferred.
• Working knowledge of electrical theory in practical utility applications.
• Understanding of basic ANSI/IEEE/EASA/NEMA test standards and procedures.
• Experience with testing electric motors and familiarity with relevant testing methodologies.

Physical Requirements

• Must be able to meet the following physical requirements, including but not limited to: climbing, lifting, bending, standing for all hours of shifts, moving equipment up to 50 lbs., i.e. physical labor.
• Must be willing to work in various outside weather conditions including heat and cold.
• Must have a valid driver's license.
• Basic computer skills are required.

Work Environment

• Must be available to work day shifts and overtime; evenings or weekends may be required as needed.
• On call rotation for emergency call-in is required; candidate must carry a company issued phone and be available to work rotations as scheduled.
• Must be available to travel within the Southern Company footprint as needed; 25%.
• Must carry a phone and be available to work 'on-call' rotation as needed.
• O/T requirements may be significant although O/T availability is not guaranteed.

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As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.

This includes onboarding support, API and library education, troubleshooting, index configuration, communication, and process improvement.

Responsibilities

• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented mentality with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Able to support customers and team members between 5am and 1pm UTC.

Preferred qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Benefits

• Work with smart and empathetic people who will help you grow and make a meaningful impact.
• Regular team offsite events to connect and collaborate.
• Fully remote team - choose where you live.
• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
• Work from home stipend! We want you to have the resources you need to set up your home office.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Maternity & Paternity leave for qualified employees.
• Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results.
• Stock options - offered in addition to the base salary

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Additional Information

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse effect on your ability to perform the job duties of this position.

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We offer a competitive salary range of $180K – $260K, including generous equity, performance-related bonus(es) for eligible employees, and a range of benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience.

Responsibilities

• Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
• Orchestrate agentic improvements to our operations that will level-up our entire team.
• Foster a supportive and productive work culture within the User Operations team.
• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Requirements

• 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.
• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.
• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.
• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.
• Preferred: Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, and the New York City Fair Chance Act.

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We're hiring the first Technical Support Engineering Managers to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you'll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimise support processes. You'll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.

Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.

What you'll do

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• Champion documentation and knowledge sharing to empower both customers and teammates.

You may be a fit if

• Prior experience as a Technical Support Engineer or in a hands-on technical support role.
• Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
• Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
• Familiarity with IDEs, LLMs, and AI-powered developer tools.
• Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
• Self-starter with curiosity, creativity, and a bias for action.

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Technical Support Engineers are the first line of defence for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.

What you'll do

• Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.

• Debug, reproduce, and troubleshoot software bugs and usability problems.

• Design and build internal tools and automations to scale support operations.

• Represent Anysphere in technical conversations with enterprise users and developers.

• Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.

• Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.

You may be a fit if

• Experience in technical support, software engineering, or a related technical role.

• Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.

• Strong debugging skills and a passion for digging deep into technical problems.

• Clear, concise communication skills to explain complex concepts to technical and non-technical audiences.

• Self-starter with curiosity, creativity, and a bias for action.

Name Email

↥ Upload file

LinkedIn URL

GitHub Profile

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Will you now or in the future require visa sponsorship to work in the country where this position is located?

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You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

In this role, you will:

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Required Skills and Experience:

• Prior experience in software development or relevant technical support experience
• Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
• Strong time management and ticket triage skills with comfort in performance tracking and regular reporting
• Excellent communication skills with initiative to ask questions when encountered with the unknown
• Experience with support tools and ticketing systems (e.g. Zendesk)

Nice to have:

• Has used Replit in the last 3 to 6 months
• Experience working with IDEs, terminals, or other common developer tools
• Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
• Continuous learning: Passion for staying current with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

_This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays._

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

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You'll lead the strategy, design, and execution of our QA program across FTE and vendor teams. Early on, you may be hands-on in building frameworks, calibrating reviews, and establishing reporting. As the program scales, you'll build and lead a team responsible for quality reviews, calibration, and performance insights across Support.

You'll work cross-functionally with Support, Learning & Knowledge, Support Operations, Product, and Engineering to ensure quality insights directly drive training, workflow improvements, automation strategy, and product feedback.

Responsibilities

• Build and lead the Support QA program, including evaluation frameworks, scoring models, review workflows, and calibration processes.
• Hire, develop, and manage QA specialists or analysts as the program scales.
• Define quality standards across ticket support, technical troubleshooting, and customer communication.
• Establish QA coverage strategy across FTE and vendor support teams.
• Lead calibration programs to ensure consistent quality standards across reviewers, teams, and regions.
• Partner with Learning & Knowledge to turn QA insights into training, onboarding improvements, and coaching strategies.
• Partner with Support Operations to embed quality signals into dashboards, reporting, and performance frameworks.
• Define and evolve quality standards for AI-assisted support, including agent assist usage, automation handoffs, and AI-generated content quality.
• Utilize Replit to build internal tooling and recommend external tooling when necessary to improve QA workflows and program scalability.
• Define and track key quality metrics (QA trends, CSAT correlation, escalation rate, escalation rate, repeat contact rate, policy adherence) and report insights to Support leadership.

Requirements

• 5+ years in Support Quality, Support Operations, Technical Support, or similar roles in a technology company.
• 2+ years in a people management or team leadership capacity.
• Experience building or significantly evolving a QA program, framework, or evaluation system.
• Strong understanding of customer support workflows, ticket lifecycle, and escalation patterns.
• Experience working with support platforms (Zendesk or similar) and QA tooling or review workflows.
• Strong analytical mindset with experience using data to identify trends and drive performance improvements.
• Experience working cross-functionally with Support leadership, Operations, and Enablement or Training teams.
• Strong written and verbal communication skills, including delivering structured performance feedback and coaching guidance.
• Experience working in fast-moving product environments with frequent releases and evolving workflows.
• Hands-on experience using AI tools (e.g., Replit, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, training, or support operations.
• Experience managing or influencing quality across vendor or BPO support environments.

Nice to Have

• Experience designing QA programs for technical or developer-focused support environments.
• Experience building QA programs that support both human and AI-assisted support interactions.
• Experience partnering on support automation, routing, or workflow design decisions.
• Experience building QA dashboards, reporting frameworks, or performance analytics models.
• Background in coaching, enablement, or performance improvement programs.
• Experience scaling QA programs in high-growth or early-stage environments.

Bonus Points

• Has used Replit and built internal tooling
• Experience working with IDEs, terminals, or other common developer tools.

What We Value

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
• Continuous learning: Passion for staying current with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Full-Time Employee Benefits Include

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

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Location

Dublin, Ireland

Employment Type

Full time

Department

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Responsibilities

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Requirements

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

Preferred

_Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience._

Compensation, Benefits and Perks

This is a position with OpenAI Ireland Ltd., which controls the hiring and management of this position.

Total compensation includes an annual salary, generous equity, and benefits.

• Medical, dental, and vision insurance for you and your family

• Mental health and wellness support

• PRSA plan with 8% employer matching

• Unlimited time off

• Annual learning & development stipend ($1,500 USD equivalent per year)

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Location

US Remote

Employment Type

Full time

Department

CommercialCustomer Support

About the role

As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

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Location

US Remote

Employment Type

Full time

Location Type

Remote

Department

CommercialCustomer Support

Deadline to Apply

March 31, 2026 at 12:00 AM EDT

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

As a Customer Support Representative (CSR) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.

The role:

• Respond to customer inquiries via email, chat, or social media in a timely and professional manner

• Provide accurate information and support to customers to resolve their issues

• Identify and escalate complex issues to Tier 2 support when necessary

• Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues

• Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)

• Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction

• Continuously improve your own product knowledge and remain up to date with our product, services and processes

• Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

About you:

• High school diploma or equivalent; college or a degree in a related field is desirable but not essential

• At least 1 year experience within a technical support environment

• Excellent verbal and written communication skills

• Customer-oriented mindset with a strong desire to exceed customer expectations

• Ability to multitask and manage time effectively

• Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)

• Ability to work in a fast-paced and dynamic environment

• Ability to work independently and as part of a team

• Flexibility to work different shifts, bank holidays and weekends as and when required

Success will be measured on:

• Key Performance Indicators (KPI’s) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment for NY based employees

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

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What you'll do

As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.

• Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
• Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browser.

What you need

• 3+ years of experience in technical support engineering roles, with a focus on application development.
• Proven ability to identify technical pain points in both our solutions and our customers' implementations.
• Experience leveraging AI tools to optimize workflows and improve team efficiency.

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What you'll do

• Serve as the dedicated technical partner for strategic API Platform customers, guiding them through architecture design, integration, and optimization.
• Troubleshoot API performance, grounding quality, and integration challenges—diving directly into code and logs when needed.
• Prototype example integrations, search workflows, and demos to accelerate adoption and inspire customer innovation.
• Collaborate with Engineering and Product to resolve high-priority escalations, ensuring minimal downtime and maximum reliability.
• Capture and synthesize customer feedback to improve API features, SDKs, and developer experience.

What you need

• 5+ years in technical support engineering, software engineering, or solutions engineering, with direct application development experience.
• Strong API integration skills—able to design and debug REST/JSON payloads, manage auth flows, and optimize latency.
• Proven track record of diagnosing complex technical issues across distributed systems, APIs, and customer environments.
• Excellent communicator who can work with both developer teams and non-technical stakeholders.
• Bachelor's degree in Computer Science or equivalent hands-on experience.

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What you'll do

• Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
• Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
• Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
• Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
• Build strong relationships with customer leaders and operators to ensure the success of their applications.

What you need

• 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
• Bachelor’s degree in Computer Science or a related field.
• Proven ability to identify technical pain points in both our solutions and our customers’ implementations.

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What you'll do

• Plan and execute IT projects in the area of sales
• Manage and maintain IT systems
• Provide technical support to colleagues

What you need

• A strong understanding of IT concepts and technologies
• Excellent communication and teamwork skills
• Ability to work independently and as part of a team

Why this matters

As a Praktikant in the Individualisierung & Classic department, you will have the opportunity to gain hands-on experience in IT project management and contribute to the development of innovative solutions. Your work will have a direct impact on the success of the team and the company, and you will be part of a dynamic and collaborative environment.

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What you'll do

As a Senior Events Specialist, you will be responsible for the following tasks:

• Responsible for the successful activation of sim racing activities in live environments
• Serve as on-site event operations lead: run-of-show, cueing, technical checks, troubleshooting under pressure and incident documentation
• Provide remote driver support (troubleshooting, firmware, settings)

What you need

To be successful in this role, you will need the following skills:

• Expert-level sim racing knowledge; confident PC/firmware/driver setup and troubleshooting
• 2–3 years event operations with on-site technical support responsibility, preferably in professional sim racing or esports
• Fluent English (spoken/written); additional EU languages a plus

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What you'll do

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.

What you need

• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills with the ability to adapt messaging to different audiences.

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