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OpenAI&#39;s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.</p>\n<p><strong>About the Role</strong></p>\n<p>We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams.</p>\n<p>This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Deliver an exceptional pre-sales customer experience.</li>\n</ul>\n<ul>\n<li>Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.</li>\n</ul>\n<ul>\n<li>Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.</li>\n</ul>\n<ul>\n<li>Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.</li>\n</ul>\n<ul>\n<li>Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.</li>\n</ul>\n<ul>\n<li>Develop and nurture strong customer relationships during the evaluation and purchasing process.</li>\n</ul>\n<ul>\n<li>Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.</li>\n</ul>\n<ul>\n<li>Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.</li>\n</ul>\n<p><strong>You might thrive in this role if you:</strong></p>\n<ul>\n<li>Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.</li>\n</ul>\n<ul>\n<li>Are fluent in both Japanese and English, as this is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters.</li>\n</ul>\n<ul>\n<li>Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.</li>\n</ul>\n<ul>\n<li>Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.</li>\n</ul>\n<ul>\n<li>Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.</li>\n</ul>\n<ul>\n<li>Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you&#39;re missing to make both your team and our customers succeed.</li>\n</ul>\n<ul>\n<li>Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.</li>\n</ul>\n<ul>\n<li>Are personally committed to fostering the safe and ethical evolution of AI.</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Help craft and continuously refine the strategic vision for OpenAI&#39;s Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele.</li>\n</ul>\n<ul>\n<li>Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability.</li>\n</ul>\n<ul>\n<li>Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies.</li>\n</ul>\n<ul>\n<li>Act as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders.</li>\n</ul>\n<ul>\n<li>Be a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors.</li>\n</ul>\n<ul>\n<li>Champion a customer-first approach within the organization, inspiring your team to always prioritize client satisfaction and success.</li>\n</ul>\n<p><strong>You’ll thrive in this role if you:</strong></p>\n<ul>\n<li>Possess deep technical acumen, particularly in AI and related platform technologies, enabling you to engage effectively with technical and non-technical stakeholders alike.</li>\n</ul>\n<ul>\n<li>Are experienced in developing and executing large-scale technical success strategies.</li>\n</ul>\n<ul>\n<li>Excel in motivating and steering a high-performing team, fostering both individual and collective excellence.</li>\n</ul>\n<ul>\n<li>Have experience leading teams spanning across multiple APAC markets and geographies.</li>\n</ul>\n<ul>\n<li>Can distill complex technical concepts into clear, comprehensible communication, adaptable to diverse audiences.</li>\n</ul>\n<ul>\n<li>Embody a customer-centric philosophy, motivating your team to embrace this ethos.</li>\n</ul>\n<ul>\n<li>Demonstrate outstanding presentation and communication skills, particularly when interacting with executive-level individuals.</li>\n</ul>\n<ul>\n<li>Approach your work with humility, a collaborative spirit, and a continuous learning mindset.</li>\n</ul>\n<ul>\n<li>Are adept at problem-solving, prioritizing effectively under pressure.</li>\n</ul>\n<ul>\n<li>Are deeply committed to the ethical and safe advancement of AI technology.</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p>More details about our benefits are available to candidates during the hiring process.</p>\n<p>This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.</p>\n<p><strong>About the Team</strong></p>\n<p>The GTM (Go-To-Market) Innovation team is an internal powerhouse revolutionizing how we engage customers through groundbreaking applications of our technology. As an incubator, we amplify the impact of Sales, Technical Success, Enablement, and Revenue Operations by deploying our technology at scale. This team applies advanced capabilities to real-world interactions — reshaping conversations with customers, learning from every exchange, and finding novel ways to show the value of our technology.</p>\n<p><strong>About the Role</strong></p>\n<p>We’re looking for Full Stack software engineers with a product mindset to join the GTM Innovation team.</p>\n<p>As a product engineer on this team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform.</p>\n<p>You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts</li>\n</ul>\n<ul>\n<li>Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain</li>\n</ul>\n<ul>\n<li>Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them</li>\n</ul>\n<ul>\n<li>Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems</li>\n</ul>\n<ul>\n<li>Translate learnings into feedback for Applied and Research teams to inform product development</li>\n</ul>\n<p><strong>You’ll thrive in this role if you:</strong></p>\n<ul>\n<li>Have 4+ years of experience as a software/ML/product engineer working on user-facing systems</li>\n</ul>\n<ul>\n<li>Former founder, or early engineer at a startup who built a product from scratch is a plus</li>\n</ul>\n<ul>\n<li>Are fluent in Python or JavaScript and comfortable building full-stack applications</li>\n</ul>\n<ul>\n<li>Have built or prototyped LLM-powered workflows using the OpenAI API (or similar)</li>\n</ul>\n<ul>\n<li>Take initiative, move quickly, and operate with a strong sense of ownership</li>\n</ul>\n<ul>\n<li>Enjoy working closely with end users and shaping 0→1 products</li>\n</ul>\n<ul>\n<li>Are collaborative, curious, and motivated to make an outsized impact at the frontier of AI</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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