You will:

• Provide strategic and tactical direction to a shift organization of 100 people, including Operations Supervisors, Robotics Technicians, and Data Collection Associates.
• Serve as the guardian of the workplace experience, proactively identifying the demands and requirements of the shift staff, transforming feedback into actionable initiatives that enhance operational ergonomics, engagement, and overall workplace satisfaction.
• Utilize structured 1:1 coaching sessions as the primary mechanism to discuss career path, provide performance feedback, and prepare career paths for operators and supervisors.
• Maintain full accountability for shift-level performance in Safety, Quality, Productivity, and Cost.
• Partner with the Robotics Technical team to ensure maximum equipment uptime, serving as the primary escalation point for any operational disruptions, ensuring rapid resolution to maintain data collection targets.
• Oversee complex labor planning and headcount allocation, ensuring that all team members are effectively deployed against the site's daily objectives.

Ideally, you'd have:

• Experience: 6+ years in high-volume manufacturing, automated logistics, or technical operations.
• Analytical Expertise: Advanced proficiency in operational data analysis and the use of business intelligence tools to drive informed decision-making.
• Methodological Rigor: Expert knowledge of Lean Manufacturing principles and standardized problem-solving frameworks.
• Education: Bachelor's degree in Industrial Engineering, Robotics, Mechanical/Electrical Engineering, or a related technical field; alternatively, an equivalent combination of education and extensive industry experience will be considered.
• Communication: Exceptional verbal and written communication skills in both English and Spanish, with the ability to present complex operational reports to executive leadership.

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Join the BizTech team at Airbnb and contribute to fostering culture and connection at the company by providing reliable corporate tools, innovative products, and technical support for all teams.

As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence.

Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs.

Key Responsibilities:

• Lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions.

• Stay on top of tasks, engagements, and team interactions,active collaboration is key to success.

• Work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews.

• Dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency.

• Participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer.

Requirements:

• 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.

• Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.

• Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.

• Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.

• Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs.

• Proficient in Python or Go.

• Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).

Preferred Qualifications:

• Experience with cloud-based infrastructure and services.

• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

• Knowledge of DevOps practices and tools (e.g., Jenkins, GitLab).

• Experience with agile development methodologies and frameworks (e.g., Scrum, Kanban).

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

Salary: $212,000-$265,000 USD per year.

Benefits: Bonus, equity, benefits, and Employee Travel Credits.

Workplace Type: Remote eligible.

Experience Level: Senior.

Employment Type: Full-time.

Category: Engineering.

Industry: Technology.

Required Skills: AIOps, data catalog architecture, product development, Technical Operations infrastructure, SDLC, infrastructure as code, configuration management, distributed version control, CI/CD, cloud (AWS and/or Google), AI/automation, data catalog architecture, workflows, and correlation.

Preferred Skills: Cloud-based infrastructure and services, containerization and orchestration tools (e.g., Docker, Kubernetes), DevOps practices and tools (e.g., Jenkins, GitLab), agile development methodologies and frameworks (e.g., Scrum, Kanban), strong communication and interpersonal skills, ability to work in a fast-paced environment and adapt to changing priorities.

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Key responsibilities include:

• Contributing to define, collect, and analyze security KPIs and KRIs for the security organization.
• Developing and implementing a comprehensive detection and response strategy and roadmap aligned with Squarespace's overall business objectives and risk appetite.
• Overseeing the Security Operations Center (SOC) activities, including threat detection, monitoring, analysis, and proactive hunting.
• Owning the health and effectiveness of the SIEM and SOAR platforms, ensuring high-quality data ingestion, alert tuning, and automated response logic.
• Establishing and maintaining a robust incident response program, including defining incident playbooks, leading major incident investigations, and conducting post-incident reviews to drive continuous improvement.
• Designing and leading regular tabletop exercises to test the organization's readiness for various incident scenarios.
• Serving as the Incident Commander for major security events, coordinating with teams such as Legal, Communications, and HR to ensure clear internal communication and regulatory compliance.
• Identifying, evaluating, and implementing new security technologies and tools to enhance detection, prevention, and response capabilities.
• Driving continuous improvement of security operations processes through automation, tooling, and best practices.
• Staying abreast of emerging security threats, vulnerabilities, and industry trends and proactively advising leadership on necessary adjustments to strengthen Squarespace's security posture.
• Building, mentoring, and leading a high-performing team of security professionals, fostering a culture of continuous learning, collaboration, and accountability.
• Acting as a key liaison and trusted advisor to internal stakeholders on security-related matters.
• Managing relationships with external security vendors and partners, ensuring effective service delivery and technology adoption.

Requirements include:

• A bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience).
• 7+ years of experience in cybersecurity, with at least 2 years in a leadership or team-lead role.
• Deep expertise in Incident Response and Detection Engineering.
• Strong knowledge of cloud security operations, specifically within AWS or GCP environments.
• Hands-on experience managing and tuning SIEM and SOAR platforms.
• Experience automating security workflows and incident response playbooks to reduce manual effort.
• Familiarity with security frameworks such as MITRE ATT&CK and NIST.
• Excellent communication skills with the ability to lead technical teams during high-pressure incidents and explain complex threats to non-technical stakeholders.
• Knowledge of software development, design, and technical operations.

Benefits include:

• Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children.
• Life and income protection.
• Fertility and adoption benefits.
• Headspace mindfulness app subscription.
• Global Employee Assistance Program.
• Pension benefits with employer match.
• Flexible paid time off.
• 26 weeks paid maternity leave and 12 weeks paid paternity leave.
• 2 weeks paid family care leave.
• Education reimbursement.
• Employee donation match to community organizations.
• 7 Global Employee Resource Groups (ERGs).
• Free lunch and snacks.
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral.

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The right balance across these will depend on what you bring , we're open to someone who leans toward the technical side and can think through solutions end-to-end, as well as someone who leans toward coordination and enablement with meaningful technical contribution.

What's non-negotiable: you need to be genuinely comfortable with technology, curious about AI, and able to hold your own in a technical conversation. Above all else, you want to solve hard problems with a human-centric approach that thoughtfully weaves together a technical solution.

Responsibilities:

• Coordinate the legal team's AI tooling roadmap , maintaining visibility into what's in progress, tracking timelines across multiple concurrent workstreams, and communicating status to stakeholders

• Triage incoming tooling requests, assess complexity and scope, and route work appropriately , handling straightforward builds yourself and flagging those that need deeper technical review

• Build no-code and low-code solutions end-to-end: Claude.ai Projects, AppSheet apps, Slack workflows, and similar tools that solve real pain points without requiring deployment infrastructure

• Partner with the team on AI adoption efforts , contributing to training materials, documentation, and user guides as new tools ship

• Support the legal team onboarding process and maintain onboarding content as our tooling evolves

• Track adoption signals and surface patterns: what's being used, what isn't, and what that tells us about where to focus

You may be a good fit if you:

• Have at least 4–7 years of experience in legal operations, legal technology, or a technical operations role

• Are comfortable keeping multiple projects organised and visible simultaneously , you can track dependencies, flag risks early, and keep stakeholders informed without being asked

• Are comfortable building lightweight technical solutions , Claude Projects, no-code apps, Slack automations , and know how to scope what's appropriate for DIY versus what needs engineering input

• Have worked alongside teams building and shipping tools, and understand what it takes to get a new workflow actually adopted

• Lead with curiosity , you ask good questions, want to understand how things work, and are honest when you don't know something

• Bring empathy to the work: you understand that change is hard, especially for busy lawyers, and you meet people where they are rather than where you wish they were

• Are collaborative and low-ego , you'll flex into adjacent work as the team grows and don't protect scope at the expense of outcomes

• Have enough of a sense of humour to keep the work enjoyable, even when it's complex

Strong candidates may also have:

• Experience in legal operations at a law firm, in-house legal department, or legal technology company

• Hands-on experience with Claude, Claude Code, or MCP integrations

• A track record of building or contributing to training programs or onboarding processes in a technical environment

• Familiarity with change management in professional services environments, where scepticism about new tools is real and earned

• Experience with tools like AppSheet, Tines, Zapier, or similar no-code/low-code platforms

Role-specific policy:

For this role, we expect all staff to be able to work from our San Francisco office at least 3 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ('OTE') range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $170,000-$220,000 USD

Logistics:

Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different:

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive salaries and benefits, as well as opportunities for growth and development within the company.

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Lead the planning and deployment of Anduril's flagship hardware and software products in support of customer missions.

Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products.

We are obsessed about engagement and keeping our finger on the pulse of how customers interact with our products.

This helps us improve the user experience and evolve their operational tactics and techniques.

And if something isn't quite right, we work with product teams to quickly address the issue on behalf of our customer.

Grow your business through customer success.

In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth.

This requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective.

Understanding Anduril's value proposition and articulating how we can have an impact on a customer's problem set, from the executive level to the end user, is critical to positioning Anduril for the future.

Shape our products to meet mission needs.

Work side-by-side with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape products that solve critical national and international security challenges.

Anduril engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.

Collaborate across nearly every Anduril team.

Successfully deploying our complex hardware and software products requires collaborating with nearly every internal Anduril team - business development, engineering, product, logistics, finance, legal, contracting, technical operations, and many more.

You'll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of Anduril to our customers.

Mission First Mindset.

We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict.

We actively seek out opportunities to better understand our customers' mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilities.

Ownership Mentality.

We're looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance.

We empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its success.

Our Mission Operators are just as comfortable helping to shape a proposal or pitch a new customer as they are working with engineers on new features or deploying products in the field.

Technical Aptitude and Intellectual Curiosity.

We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion.

Do you have a natural desire to see beyond simple cause and effect relationships to really understand how complex systems operate?

Do you actively seek out opportunities to educate yourself?

These capabilities form the foundation of our product offerings, so we are looking for those who are comfortable communicating technical concepts and can articulate them in the context of the customer's mission.

Structured Thinker and Problem Solver.

Leading technical programs requires clear communication and well thought-out plans.

We are looking for assertive communicators who bring a thoughtful perspective and honest dialogue.

A solution-driven approach, the ability to distill complexity into its essential, digestible components, and the ability to supervise execution are critical to ensure mission success.

High Value Team Member.

Do you enjoy working as part of a team?

At Anduril, the path to success weaves through the organization - account teams, engineering, logistics, technical operations, and more.

It requires humility, an eagerness to learn, and empathy toward your fellow team member.

We assume best intentions and empathize with customers just as we do with our colleagues.

Can you develop rapport at both the user and executive levels?

Do you enjoy sharing successes?

We are a low ego group that promotes teamwork and collaboration to bring about success.

360 Degree Leader.

We are a flat, non-hierarchical organization with a matrix structure that is dynamic and evolving.

We expect you to be self-aware enough to recognize your position of unstated leadership within the company.

You should have a demonstrated ability to lead and influence people through both formal and informal constructs and in situations where there is lack of clarity across teams.

Finally, we need people who identify gaps and breakdowns and solve them immediately, rather than point them out and step back.

You should also seek 360 feedback to help inform your growth trajectory as a leader.

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We are seeking an experienced Senior Technical Operations Lead to drive operational excellence across our Infrastructure Engineering organization.

As a Senior Technical Operations Lead, you will design and implement world-class operational processes, establish SRE best practices, and mentor technical teams to achieve exceptional reliability and efficiency.

Key Responsibilities:

SRE Leadership & Transformation

• Lead the design and implementation of SRE practices and tooling across Infrastructure Engineering

• Establish and cultivate an SRE-focused culture at Zoominfo

Operational Process Design & Governance

• Establish clear governance frameworks and procedural consistency

• Make decisions about process exceptions and/or changes to accommodate different team contexts

• Design and/or implement process automations using scripts and integrations

• Define functional requirements and goals for process automations

• Conduct hands-on and/or automated audits to ensure process adherence and identify improvement opportunities

Incident Management & Root Cause Analysis

• Design, implement, and continuously improve Incident Management and Change Management procedures that scale across the organization, using tools such as PagerDuty, Slack, Jira, ServiceNow, and custom integrations

• Lead and participate in root cause analysis sessions, driving teams toward systemic improvements rather than blame

• Design and execute incident dry runs and tabletop exercises to build organizational resilience

• Establish metrics and KPIs that measure incident response effectiveness and drive continuous improvement

Enable Data-Driven Decision Making

• Identify, define, and automate the tracking of operational KPIs and departmental metrics that matter, enabling senior managers to make informed decisions on the basis of data

• Build and maintain metric dashboards and automated reporting systems that provide real-time visibility into operational health

• Analyze trends and surface opportunities for optimization

Stakeholder Engagement, Training & Mentorship

• Build and maintain strong relationships with Engineering managers, Product Managers, and cross-functional stakeholders across geographies

• Maintain a feedback loop. Meet with stakeholders to understand process pain points.

• Influence others by fostering trust, leading by example, and inspiring them with your expertise and passion for reliability practices.

• Enhance internal knowledge of third-party tools such as Pagerduty, Datadog, and more, by educating Zoominfo employees on these tools.

Deliver training sessions that make Operational Excellence engaging and motivating for diverse audiences.

Required Experience & Qualifications:

• Bachelor’s degree in Software Engineering, Operations Management, or related field

• 7+ years of hands-on experience in technical operations, Site Reliability Engineering (SRE), Incident Management, or IT Service Management roles within SaaS or technical organizations

• Fluent English proficiency (written and verbal)

• Proven track record designing and implementing operational processes at scale

• Demonstrated expertise in SRE principles, practices, and tooling

• Strong data analysis skills with ability to define metrics, build or design dashboards, and use data to drive strategic decisions

• Proven ability to work effectively in a matrix organizational structure

• Ability and experience working with senior management at global organizations

• Hands-on experience with monitoring and observability tools such as PagerDuty and/or Datadog

• Familiarity with Jira, Confluence, Google Data Studio, or Tableau

• Experience with scripting and integrations (Python, JavaScript, Google AppScript, or similar)

• Background in SRE transformation or organizational process improvement initiatives

#LI-SS4 #LI-Hybrid

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Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.

As the Engineering Operations team at Plaid, we keep Plaid's engineering organization and its partners running smoothly, spanning multiple operational focus areas: AI Ops, Eng Ops, FinOps, and Network Enablement (NEA) Ops.

You will be the operational owner for Plaid's integrations and migrations, coordinating across engineering, product, and partner teams to drive execution from planning through launch. You will also help scale Charged Access operations as the program grows and serve as the connective tissue between our NEA team and Support, ensuring priorities are aligned and joint initiatives stay on track.

Responsibilities

• Own end-to-end operational governance for new bank integrations, integration upgrades, and PD3 migrations (~10–20 active at any time).
• Build and maintain master timelines, institution status trackers, risk/decision logs, and launch readiness checklists.
• Drive structured risk, issue, and escalation management across integrations and migrations.
• Provide regular, high-signal status updates to leadership.
• Coordinate milestones, dependencies, and handoffs across Access, PD3/ProFound, DPR, and Data Access.
• Help lead Charged Access operational coordination including project tracking, risk logs, stakeholder follow-ups as the program scales.
• Own the NEA–Support operational relationship: priority alignment, joint initiative tracking, and communication cadence.
• Run retros after complex launches and fold learnings back into processes.
• Design and govern repeatable processes for how integrations and migrations are scoped, planned, executed, and launched.

Requirements

• 5+ years of experience in program management, technical operations, or a similar cross-functional operations role.
• Proven track record running complex, multi-stakeholder programs with tight timelines.
• Strong organizational skills and experience building program artifacts (timelines, trackers, risk logs).
• Excellent written and verbal communication; ability to translate technical details into clear narratives for different audiences.
• Comfort with ambiguity and high-pressure environments.
• Experience working closely with engineering teams.
• Nice to have: technical background or experience with bank integrations, APIs, or financial infrastructure; experience with migration programs; familiarity with support operations partnerships.

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description.

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You will ensure projects move from idea to impact with clarity, discipline, and alignment - tracking workstreams precisely, surfacing dependencies early, and maintaining momentum across teams. This role sits at the intersection of program management, technical operations, and research.

Responsibilities: Execution & Release Operations: Design and own systems for tracking ongoing pretraining and posttraining releases - providing real-time visibility into readiness, trade-offs, and impact. Evolve ad-hoc efforts into systematic release operations that enable disciplined, high-velocity execution. Strategic Planning & Roadmapping: Partner with science leads to translate research goals into actionable, company-aligned roadmaps. Frame scientific capabilities in business-relevant terms and ensure that priorities are consistently communicated and understood across teams. Operational Unblocking & Coordination: Keep science moving - anticipate and clear roadblocks, streamline cross-functional coordination, and maintain momentum. Own GPU allocation and quota management to ensure compute resources are scaled and accessible when needed. Visibility & Communication Cadence: Drive structured communication loops - own the bi-weekly science updates, science all-hands, and company-wide digests. Synthesize inputs into clear, high-signal narratives that inform leadership and align the broader organization. Learning & Continuous Improvement: Run retrospectives after major sprints and releases, distilling insights into repeatable systems. Refine processes, templates, and feedback loops to strengthen organizational learning and operational excellence over time.

About you: Experience in research-heavy or ML/AI organizations. Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. 3+ years of experience in technical program management, operations, or research coordination. Strong analytical and problem-solving skills with experience in structuring ambiguous projects into clear deliverables. Proven ability to drive cross-functional initiatives and manage complex stakeholder landscapes. Excellent written and verbal communication skills; ability to synthesize technical detail into clear, strategic updates. Nice to have: Familiarity with model development pipelines (pretraining, posttraining, release readiness). Experience managing infrastructure workflows (API keys, quota, access). Track record of building systemic processes from the ground up. Comfort working in fast-paced, high-ambiguity environments where priorities shift quickly.

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Key Responsibilities • Lead the operational management of Mistral’s data center in Borlänge, overseeing build-out, day-to-day operations, and scalability to support our AI infrastructure. • Hire and manage a local team of hardware engineers to support operations, maintenance, and troubleshooting. • Oversee hardware deployment, upgrades, and decommissioning, ensuring alignment with Mistral’s infrastructure goals. • Monitor and enforce Service Level Agreements (SLAs) with data center providers and subcontractors. • Manage incidents and request tickets, ensuring timely resolution and clear communication with stakeholders. • Ensure adherence to security protocols, contractual obligations, and regulatory requirements at the data center. • Provide regular updates to internal teams and external partners on operational status, risks, and improvements. • Establish processes and best practices for data center operations, ensuring high availability and performance. • Manage local contracts with DC providers and OEM.

Qualifications & Experience • Degree in Computer Science, Electrical/Mechanical Engineering, or related field, or equivalent experience, with a strong understanding of data center technical requirements and operations. • Proven track record in data center operations, hardware management, or infrastructure support, preferably in HPC or cloud environments. • Proven experience in recruiting, mentoring, and scaling a technical operations team from a greenfield deployment. • Experience managing large-scale infrastructure projects, including build-outs, migrations, or upgrades. • Strong ability to coordinate and lead vendors, contractors, and internal teams, including review, escalation, and contractual engagement. • Comfortable with contract negotiation and management. • Hands-on troubleshooting skills and ability to work and lead in critical situations and aggressive timelines. • Knowledge of data center security standards (physical and digital) and compliance requirements. • Language Skills: Fluency in English and Swedish is a plus.

Why Join Mistral? • Impact: Play a pivotal role in scaling Mistral’s cutting-edge AI infrastructure. • Growth: Opportunity to shape data center operations from the ground up in a high-growth startup environment. • Collaboration: Work with a talented, cross-functional team passionate about AI and technology. • Flexibility: Competitive compensation, benefits, and the chance to contribute to revolutionary projects.

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• $234K – $260K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI.

About the Role

We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.

As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform.

The nature of this role will be low volume, high difficulty.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.

• Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies. Contribute to shaping the future of technical support in an AI-driven era.

• Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.

• In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates. Ensure that operational readiness (monitoring, alerting, and fallback plans) is in place for any such changes.

• Design and refine incident response processes and documentation across strategic customers, engineering and support teams.

• Analyze operational metrics and incident RCAs to identify areas for improvement. Proactively recommend and implement enhancements to monitoring dashboards, alert configurations, and support workflows.

• Provide support coverage during holidays and weekends based on business needs.

You might thrive in this role if you:

• Have a Bachelor’s degree in Computer Science or a related field. A strong software engineering foundation is important for this role’s success.

• Have 8+ years of experience in technical operations roles such as SRE/NOC, designing monitoring systems and resolving production issues in fast-paced and mission-critical environments. A strong track record of troubleshooting complex technical problems at the systems level.

• Have deep familiarity with modern monitoring, alerting, and observability practices. Hands‑on experience setting up or managing metrics, logging, and tracing for distributed systems (e.g., understanding of SLIs/SLOs, alert tuning, dashboard creation).

• Have proven experience leading incident response for high‑severity outages or service disruptions. Able to perform real‑time incident coordination, root cause analysis, and communication with stakeholders.

• Are able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

• Are a strong communicator and team player, with excellent written and verbal communication skills.

• Are able to adapt to changing priorities and requirements, and are flexible in your approach to problem-solving.

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Location

San Francisco

Employment Type

Full time

Department

Workplace

Compensation

• $203K – $225K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

The Real Estate & Workplace (REW) team at OpenAI designs and manages spaces, programs, and services that empower our employees and advance our mission. Our team covers a diverse range of functions, including leasing, global operations, analytics, construction, workplace experience, and employee services. We strive to support OpenAI’s mission of researching and deploying safe artificial general intelligence that benefits all of humanity by optimizing the employee experience and maintaining operational excellence and financial discipline through rigorous focus on flexibility, cost effectiveness, intentional design, and scalable, people-centric solutions.

About the Role

We are seeking a highly experienced facilities professional to support parts of our expanding real estate portfolio across the globe. This is an extremely dynamic role that balances time between large scale collaborative projects and focus work around facilities standards and safeguards. This role reports to the AMERs Workplace Leader within the Workplace Operations org and involves close collaboration across various REW pillars and other cross-functional partners including Design & Construction, Leasing, Global Food Programs, Corporate Security, IT, and other external partners.

This position is based in San Francisco, CA, with the requirement of being in the office 5 days per week. Relocation assistance is available for new hires.

In this role you will:

• Develop, align, and maintain technical facilities standards globally, defining how OpenAI designs, operates, and maintains its buildings in a way that ensures safety, reliability, scalability, and consistency across regions while respecting local requirements.

• Build and manage a high-quality vendor bench for facilities operations, including selecting, onboarding, and partnering with specialized service providers to support maintenance, emergency response, and ongoing operational excellence.

• Serve as the primary point of contact for senior leadership during critical or crisis situations, providing rapid technical assessment, clear communication, and confident recommendations to stabilize operations and minimize business impact.

• Advise construction project managers and architects on MEP systems during design and build phases, ensuring building systems are fit for purpose, operationally sustainable, and aligned with long-term facilities standards.

• Strengthen facilities data and analytics through technical rigor and standardization, ensuring that building system data, asset information, and performance metrics are accurate, comparable, and useful for planning, risk management, and optimization.

• Act as a trusted Source of Truth for facilities standards and technical guidance, supporting Workplace, Design & Construction, and cross-functional partners with clear direction, expert judgment, and escalation paths.

You’ll thrive in this role if you have:

• 10+ years of experience in facilities engineering, building systems design, or technical operations within high-growth, global organisations.

• Deep knowledge of mechanical, electrical, and plumbing systems, with hands-on experience troubleshooting complex issues.

• Professional Engineering (PE) license, CFM, or equivalent technical certification preferred.

• Experience with BAS/BMS platforms, energy management systems, and commissioning processes.

• Familiarity with global building codes, health & safety standards, and landlord/tenant relationships.

• Strong analytical, diagnostic, and project management skills.

• Ability to communicate complex technical concepts clearly to non-technical audiences.

• Comfortable operating as an independent contributor and trusted advisor rather than a people manager.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general artificial intelligence benefits all of humanity.

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What you'll do

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• Scripting skills (Python, Bash or similar) with a proven track record of automating compliance checks, device configurations, and other IT security tasks

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