As a Customer Experience Advisor, you will be responsible for providing our customers with support through various channels, including phone, email, and chat. You will work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey.

Key responsibilities include:

• Providing best-in-class experiences for our consumers
• Managing inbound communications for product, service, leads, and support requests
• Resolving and handling incoming customer advocacy cases through to resolution
• Delivering a white glove customer experience through all available methods of communication

We're looking for someone with an associate degree or higher, previous experience in a call center environment, automotive, luxury retail, or sales, and fluency in English. Bilingual is a plus.

If you have a passion for customer experience and being the ambassador of a brand, tech savvy with knowledge of call center and telephony systems, and excellent verbal and written communication skills, we'd love to hear from you.

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