This role involves working across multiple functions (IBEX, IT, Sales, Brands, Compliance) to balance the immediate demands with future capabilities needed to deliver the US Business strategy.

The Associate Director will shape and deploy ongoing evolutions in AZ's CRM capability, especially with respect to enhancements in our omnichannel capabilities.

In exchange for a fast-paced environment, this role offers significant opportunities for leadership exposure and professional development.

Accountabilities:

• Strategic brand alignment: Possess a deep understanding of brand strategy, performance drivers, and unmet needs to co-create high impact initiatives for customer-facing teams.

• End-to-end orchestration: Coordinate across all IBEX stakeholders to deliver integrated, end-to-end solutions that align with brand objectives and field execution.

• Innovation: Partner closely with IT to maximise adoption and effectiveness of AstraZeneca technology solutions across customer-facing roles.

• Testing, deployment, and change governance: Plan, execute, and govern testing and deployment activities for new and enhanced CRM capabilities, ensuring readiness and minimal disruption.

• Process optimisation: Continuously identify and prioritise opportunities to streamline processes and improve efficiency across workflows and systems.

• Outcome orientation: Focus on business outcomes and customer-facing productivity to demonstrate impact beyond deployment.

• US market representation and scalability: Represent US market needs in 'CRM of the Future' initiatives and share best practices with global teams to shape scalable, market-relevant solutions.

Required skills:

• Bachelor's degree; preferably in a relevant subject area.

• 5+ years of pharmaceutical/biotech experience.

• Experience with Veeva, Salesforce or other CRM platforms.

• Ability to influence others without authority.

• Previous experience in a cross-functional, collaborative, problem-solving team environment.

Preferred skills:

• Pharmaceutical sales experience.

• Experience with development and support of CRM or other technology capabilities.

• Thought leader on current capability-building best practices.

• Knowledge of sampling as well as digital marketing and engagement capabilities.

• Proven capability in influencing a diverse network of senior leaders and stakeholders.

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Key responsibilities include driving the team's core operating cadence and strategic planning moments, partnering with functional leads to track and pressure-test OKRs and key metrics, and collaborating with Sales Operations on forecasting and pipeline reviews.

The ideal candidate will have a penchant for digging deeply into data, thinking from first principles, and iterating quickly to deliver results. They should have a strong orientation toward outcomes, low ego, and highly collaborative interpersonal style.

Experience in product or project management, taking projects from conception to launch, is also preferred. Excellent qualitative and quantitative analytical skills are essential.

Nice to haves include experience at a top-tier consulting firm, exposure to tech, product, or operational roles in a high-growth environment, and an MBA.

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At Brex, we deeply value high-quality customer experience and view it as necessary to our success. Your goal will be to effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency.

Responsibilities:

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Identify, reproduce, and document bugs for the Engineering teams
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Requirements:

• This role is required to be located within the greater Vancouver area
• Must be able to start July 6th, 2026
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points:

• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Experience with AI-powered customer service tools
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

Compensation: The expected pay range for this role is $23-$25 per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.

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Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

As Commercial Counsel at Brex, you will be a key member of the Legal team, supporting and negotiating revenue-generating agreements that enable Brex’s sales, partnerships, and go-to-market teams. You will also negotiate and advise on inbound vendor and procurement agreements, helping teams across the company operate efficiently and securely.

Responsibilities

• Draft, review, and negotiate revenue-generating agreements with Brex’s customers and partners
• Draft, review, and negotiate inbound commercial contracts, including technology agreements, master and professional services agreements, consulting contracts, and marketing and event agreements.
• Contribute to the continuous improvement of commercial legal processes and resources, including developing and refining contracting playbooks, templates, policies, procedures, and workflows.
• Identify and mitigate contractual risks, escalating complex issues to senior legal team members as needed.
• Provide sound, business-oriented legal advice to cross-functional partners on contract terms, deal structures, and commercial legal risks and opportunities.
• Collaborate closely with internal stakeholders to understand business needs, contextualize transactions, and translate business, operational, and product requirements into clear legal terms and conditions.

Requirements

• Strong contract drafting skills with attention to precision and clarity.
• Demonstrated experience negotiating technology and commercial agreements with sophisticated counterparties.
• 3 to 5 years of experience practicing commercial law, either in-house at a technology or financial services company or within the corporate or technology transactions department of a reputable law firm.
• Juris Doctor (JD) and active bar membership in good standing in at least one US jurisdiction.
• Exceptional judgment, attention to detail, and integrity, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Entrepreneurial, builder-oriented mindset with a willingness to take ownership and contribute to the continuous improvement of internal processes and resources.
• Flexible, adaptive, and always open to learning something new.
• Sense of humor and ability to maintain perspective in a fast-paced environment.

Bonus Points

• Working knowledge of privacy issues in a commercial context.
• Fintech experience or familiarity with financial services product structures.

Compensation

The expected salary range for this role is $220,000-$270,000 USD. However, the starting base pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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You will manage a high volume of commercial transactions, driving deal velocity while thoughtfully allocating risk in a complex fintech environment. You'll provide clear, pragmatic guidance on legal issues arising in commercial transactions, and collaborate closely with sales, deal desk, partnerships, privacy, procurement, security, product, and engineering.

Throughout, you will balance risk management with business objectives and serve as a reliable partner to the business.

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in the office - Monday, Wednesday, and Thursday.

Responsibilities:

• Draft, review, and negotiate revenue-generating agreements with Brex’s customers and partners
• Draft, review, and negotiate inbound commercial contracts, including technology agreements, master and professional services agreements, consulting contracts, and marketing and event agreements.
• Contribute to the continuous improvement of commercial legal processes and resources, including developing and refining contracting playbooks, templates, policies, procedures, and workflows.
• Leverage and optimize contract lifecycle management (CLM) systems and AI contracting tools.
• Identify and mitigate contractual risks, escalating complex issues to senior legal team members as needed.
• Provide sound, business-oriented legal advice to cross-functional partners on contract terms, deal structures, and commercial legal risks and opportunities.
• Collaborate closely with internal stakeholders to understand business needs, contextualize transactions, and translate business, operational, and product requirements into clear legal terms and conditions.

Requirements:

• Strong contract drafting skills with attention to precision and clarity.
• Demonstrated experience negotiating technology and commercial agreements with sophisticated counterparties.
• 3 to 5 years of experience practicing commercial law, either in-house at a technology or financial services company or within the corporate or technology transactions department of a reputable law firm.
• Juris Doctor (JD) and active bar membership in good standing in at least one US jurisdiction.
• Exceptional judgment, attention to detail, and integrity, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Entrepreneurial, builder-oriented mindset with a willingness to take ownership and contribute to the continuous improvement of internal processes and resources.
• Flexible, adaptive, and always open to learning something new.
• Sense of humor and ability to maintain perspective in a fast-paced environment.

Bonus Points:

• Working knowledge of privacy issues in a commercial context.
• Fintech experience or familiarity with financial services product structures.

Compensation: The expected salary range for this role is $220,000-$270,000 USD. However, the starting base pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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LLM & AI Pipeline Engineering - Design, build, and maintain production-grade LLM integration pipelines , including retrieval-augmented generation (RAG), prompt engineering, output parsing, and chain orchestration.

Develop and operate AI features within Jeeves's core financial products: spend categorization, document extraction, anomaly detection, financial Q&A, and automated reconciliation.

Implement structured output validation, fallback handling, and confidence scoring to ensure AI decisions meet reliability standards for financial use cases.

Evaluate and integrate AI frameworks and tools (LangChain, LlamaIndex, OpenAI API, Anthropic API, HuggingFace, vector databases) and advocate for the right tool for the job.

Establish prompt versioning and evaluation practices to ensure AI outputs remain accurate and consistent as models and data evolve.

Retrieval & Vector Search - Design and maintain vector search pipelines using databases such as Pinecone, Weaviate, or pgvector to power semantic search and RAG-based features.

Build document ingestion and chunking pipelines for Jeeves's financial data , processing invoices, receipts, policy documents, and transaction records.

Optimize retrieval quality through embedding model selection, chunk strategy, metadata filtering, and re-ranking techniques.

ML Model Serving & Operations - Collaborate with data scientists to take trained ML models from experimental notebooks to production serving infrastructure.

Build and maintain model serving endpoints with appropriate latency SLOs, input validation, and output monitoring.

Implement model performance monitoring and data drift detection to ensure production models remain accurate over time.

Support model retraining workflows by designing clean data pipelines and feature engineering that can be continuously updated.

Backend Integration & Reliability - Integrate AI services cleanly with Jeeves's backend microservices , designing clear API contracts, circuit breakers, and graceful degradation patterns.

Write high-quality, testable backend code in Python or Go/Node.js to power AI-integrated features.

Instrument AI components with structured logging, distributed tracing, latency dashboards, and alerting to ensure operational visibility.

Build human-in-the-loop review workflows for AI decisions that require oversight , particularly for high-value financial actions.

Collaboration & Growth - Partner with Product, Backend Engineering, and Data Science to define the AI roadmap and translate requirements into reliable systems.

Contribute to a culture of quality by writing design docs, reviewing peers' AI system designs, and sharing learnings openly.

Help grow the AI engineering practice at Jeeves by establishing patterns, tooling, and best practices that the broader team can build on.

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The ideal candidate will have 6+ years' experience in B2B SaaS sales or business development, with a proven track record of consistently meeting or exceeding sales targets. They will be fluent in English, highly motivated and results-oriented, with a drive to succeed. The candidate will also have an existing network of transferable B2B relationships, preferably with mid- to large-sized businesses, enterprises, and later-stage venture-backed startups.

Key responsibilities will include acquiring high-quality new clients through efficient outbound strategies, identifying business opportunities, managing full sales cycles, and collaborating with marketing and customer success to develop materials and increase conversion rates.

As a member of our high-performing Sales team, the Senior Account Executive will be responsible for building an effortless and value-driven client experience, working directly with a versatile portfolio of business owners to help support their financial goals.

If you are a driven and results-focused sales professional with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

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The role reports to the Chief Financial Officer (CFO). This role will be a Hybrid role based in our Brisbane, California headquarters.

Accountable for Financial Planning and Analysis, business partnering, and finance operations maintaining clear financial controls and compliance.

Develop the financial frameworks for our commercial launches, including revenue forecasting, COGS analysis, and go-to-market spend optimisation.

Lead the Annual Operating Plan (AOP) process, rolling quarterly forecasts, and long-range strategic planning models, scaled by technology.

Build and maintain a detailed financial model to forecast future performance, report budget to actuals.

Influence key decisions by delivering high-value financial analysis that highlight root causes of variance, trends, and identify actionable opportunities to invest, reduce costs, and mitigate risks.

Create actionable KPI dashboards specific to a commercial-stage diagnostic company, such as test volume, ASP, and COGS per test.

Increase the speed and efficiency of our FP&A efforts driving the timely delivery, quality, and transparency of information to support business decisions.

Proactively partner with the senior leadership team and cross-functional stakeholders to align financial objectives with our business strategy and drive key decision-making.

Identify and manage financial risks monitoring market conditions, developing risk mitigation strategies, and implementing relevant programs.

Proactive collaboration with leaders within the finance organisation to align systems, processes, and initiatives to enable seamless support.

Drive the implementation, buildout, and continuous improvement of key financial systems, such as ERP, planning and budgeting systems, and business intelligence tools.

Champion the application of AI, machine learning, and automation to increase efficiency and enhance predictive accuracy in our models.

Lead financial diligence for potential partnerships, acquisitions, or strategic initiatives.

Participate in audit committee activities as needed.

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As an Applied AI team member at Anthropic, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping systems integrators, startups, and other GovTech companies understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack.

You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex mission challenges while maintaining our high standards for safety and reliability.

Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.

Responsibilities:

• Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation
• Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment
• Support customers building with Claude Code, the Claude API, and Claude for Enterprise
• Create and deliver compelling technical content tailored to different audiences
• Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack
• Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases
• Identify common integration patterns and contribute insights back to our Product and Engineering teams
• Travel frequently to customer sites for workshops, technical deep dives, and relationship building
• Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns

You may be a good fit if you have:

• US Secret Clearance preferred for working with defense tech customers
• Prior work in government, government contracting, or government tech preferred
• 5+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager
• Experience navigating complex buying cycles involving multiple stakeholders
• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more
• Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders
• Experience designing scalable cloud architectures and integrating with enterprise systems
• Familiar with Python
• Familiarity with common LLM frameworks and tools or a background in machine learning or data science
• Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
• A love of teaching, mentoring, and helping others succeed
• Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders
• Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate
• We encourage you to apply even if you do not believe you meet every single qualification

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