We're hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.

This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You'll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.

Key Responsibilities

Client Support & Communication

• Manage live chat and support channels, ensuring fast and accurate responses
• Resolve client queries efficiently while maintaining a high standard of communication
• Escalate complex issues to the appropriate teams when needed
• Maintain professionalism and empathy in all client interactions

Issue Resolution & Escalation

• Identify and troubleshoot client issues across platform usage, onboarding, and workflows
• Handle support tickets and follow through until resolution
• Flag recurring issues or bugs to internal teams

Knowledge Base Contribution

• Follow and utilize internal documentation and SOPs effectively
• Contribute to improving FAQs and knowledge base content
• Document new solutions and recurring fixes to support team scalability

Operational Support

• Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
• Support internal teams with insights on client feedback and common pain points
• Ensure adherence to SLAs (response time, resolution time, quality standards)

Requirements

Must-Have

• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
• Experience handling live chat or ticket-based support environments
• Strong written communication and problem-solving skills
• Ability to manage multiple conversations/tasks simultaneously
• High attention to detail and accountability
• Comfortable working in a fast-paced, remote environment
• Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)

Nice to Have

• Experience in SaaS, PaaS, AI, or tech environments
• Exposure to CRM tools and customer workflows
• Experience working with global teams across time zones
• Basic understanding of AI tools or automation workflows

Benefits

• Remote-first environment with global exposure
• Competitive compensation
• High-growth, high-impact role within a scaling company
• Opportunity to grow within Customer Success and Operations

Application Requirements

• CV / LinkedIn profile
• Short response describing a challenging customer support situation you handled and its outcome

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We're hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.

This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You'll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.

Key Responsibilities

Client Support & Communication

• Manage live chat and support channels, ensuring fast and accurate responses
• Resolve client queries efficiently while maintaining a high standard of communication
• Escalate complex issues to the appropriate teams when needed
• Maintain professionalism and empathy in all client interactions

Issue Resolution & Escalation

• Identify and troubleshoot client issues across platform usage, onboarding, and workflows
• Handle support tickets and follow through until resolution
• Flag recurring issues or bugs to internal teams

Knowledge Base Contribution

• Follow and utilize internal documentation and SOPs effectively
• Contribute to improving FAQs and knowledge base content
• Document new solutions and recurring fixes to support team scalability

Operational Support

• Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
• Support internal teams with insights on client feedback and common pain points
• Ensure adherence to SLAs (response time, resolution time, quality standards)

Requirements

Must-Have

• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
• Experience handling live chat or ticket-based support environments
• Strong written communication and problem-solving skills
• Ability to manage multiple conversations/tasks simultaneously
• High attention to detail and accountability
• Comfortable working in a fast-paced, remote environment
• Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)

Nice to Have

• Experience in SaaS, PaaS, AI, or tech environments
• Exposure to CRM tools and customer workflows
• Experience working with global teams across time zones
• Basic understanding of AI tools or automation workflows

Benefits

• Remote-first environment with global exposure
• Competitive compensation
• High-growth, high-impact role within a scaling company
• Opportunity to grow within Customer Success and Operations

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$182.7K – $247.5K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The Corporate Security team is responsible for the security and protection of all OpenAI employees and executives. We are committed to creating and maintaining a secure environment that allows our team members to focus on their work without fear of harm or disruption.

About the Role

OpenAI is seeking an Industrial Security Lead to help develop and scale a world-class industrial security program across multiple locations, including Washington DC and San Francisco. In this role, you will be responsible for building and managing secure facilities that enable work with Government partners , overseeing government-required personnel security programs, and ensuring strict compliance with U.S. government regulations. You will collaborate closely with government partners, contractors, and internal teams to safeguard sensitive projects and R&D initiatives.

This role is ideal for someone who combines deep expertise in US Government industrial security programs with hands-on program execution and experience.

In this role, you will:

• Support tactical operations of the OpenAI’s industrial security program, partnering closely with GRC, facilities, and leadership to ensure compliance with NISPOM, ICD 705, DoD/IC regulations, and other federal requirements to enable rapid execution on OpenAI for Government’s strategic programs.

• Support multi-year security roadmaps to support OpenAI Public Sector projects, accredited facilities, and sensitive R&D initiatives, balancing the agile nature of our business with the timelines and requirements associated with US Government contracts.

• Be on the team supporting classified facilities, SOPs, Fixed Facility Checklists, and related documents.

• Participate in construction and accreditation efforts in partnership with government agencies, design engineers, and contractors.

• Ensure facilities meet and exceed required standards, with ongoing audits and readiness checks.

• Support all aspects of personnel security management associated with OpenAI Public Sector efforts, working directly with government partners to ensure compliance.

• Expert knowledge of using government databases such as DISS, NBIS, and Scattered Castles.

• Support implementation and operations of insider threat and continuous evaluation programs.

• Manage security onboarding, required reporting and approvals, and personnel readiness efforts to ensure staff can support OpenAI Public Sector efforts.

• Liaison with Government security representatives, ensuring smooth communication and compliance with clearances and facilities.

• Support all federal inspections, audits, and incident investigations, maintaining a best-in-class compliance record.

• Manage sensitive material control, secured communications COMSEC, and reporting requirements.

• Conduct risk assessments of relevant operations and drive mitigation initiatives.

• Develop advanced security training.

• Manage related OPSEC programs and Program Protection Plans.

You’ll thrive in this role if you:

• Have 5+ years of experience in industrial security.

• Have an active TS/SCI security clearance Full Scope Polygraph.

• Have expert knowledge of the 32 CFR Part 117, Intelligence Community Directives and Special Access Programs. This is relative to personnel security, facility accreditations and operations, and classified communications.

• Have experience as an FSO, CSSO, or CPSO with DoD, IC and SAP customers.

• Have exceptional communication skills and executive presence, with experience briefing leadership and government officials.

Preferred:

• Background in fast-paced AI, R&D, or high-tech environments.

• Advanced certifications such as ISP®, CPP®, or SPeD.

• Bachelor’s degree in Security Management, Criminal Justice, or similar.

• Experience using Security Controls, Threat Switch, SIMS or similar software is preferred.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology system

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The ideal candidate has experience supporting construction projects, managing contractor sourcing, coordinating bids, and working cross-functionally with engineers, and project teams to ensure projects are delivered on time and within budget.

This role will play a key part in supporting new facility development and expansion projects as Shield AI continues to scale.

Responsibilities:

• Lead sourcing and procurement activities for construction and facility expansion projects, including contractor selection, bid management, and vendor negotiations.

• Partner with Facilities, Engineering, and Operations teams to support the development and build-out of new manufacturing and engineering facilities.

• Manage RFPs/RFQs for construction vendors, general contractors, and specialty subcontractors, evaluating proposals based on cost, capability, and schedule.

• Negotiate pricing, contracts, and project terms with construction suppliers and service providers.

• Coordinate with site selection partners, project managers, and internal stakeholders to ensure procurement activities align with project timelines.

• Manage purchase orders, contracts, and supplier performance within the company's ERP system (Deltek Costpoint).

• Track project procurement milestones, delivery schedules, and contractor performance to support successful project execution.

• Support the development of standard procurement processes for construction and capital project sourcing.

• Ensure vendor compliance with company policies and procurement standards.

Requirements:

• 3–7 years of experience in procurement, sourcing, or supply chain, with exposure to construction, facilities, or capital project procurement.

• Experience sourcing or managing suppliers for construction projects, facility expansions, or infrastructure development.

• Familiarity with general contractors, subcontractors, and construction bid processes (RFP/RFQ).

• Strong negotiation skills with the ability to manage supplier pricing, contracts, and project terms.

• Excellent organizational and project coordination skills.

• Strong communication skills with the ability to collaborate across engineering, operations, and project teams.

• Proficiency in Microsoft Excel and procurement systems or ERP platforms.

Preferences:

• Experience supporting manufacturing facility construction, plant expansions, or engineering lab build-outs.

• Background working with general contractors, or construction project teams.

• Experience sourcing capital equipment, tooling, or facility infrastructure.

• Experience working in aerospace, defense, manufacturing, or high-tech environments.

• Familiarity with Deltek Costpoint or other ERP systems used for procurement.

• Knowledge of FAR/DFARS or compliance-driven procurement environments.

Why This Role is Unique:

• Opportunity to support major facility expansion projects as Shield AI continues to grow.

• Work closely with engineering, facilities, and leadership teams to help build the infrastructure supporting next-generation autonomous systems.

• Join a fast-growing company where procurement professionals can directly impact large-scale projects and operational growth.

Salary: $65,000 - $105,000 a year

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We are seeking a Senior Account Manager to join our team in the United States. As a Senior Account Manager, you will be responsible for establishing, developing, and maintaining business relationships with current and prospective customers.

You will be the primary point of contact for our customers, providing them with exceptional service and support. You will work closely with our sales team, marketing department, and technical experts to deliver innovative solutions that meet our customers' needs.

Responsibilities:

• Establishing, developing, and maintaining business relationships with current and prospective customers
• Maintaining renewal business and generating new business within an assigned geographic area or set of named accounts to exceed revenue objectives
• Creating and executing strategies to connect Synopsys solutions to customer challenges and priorities, driving usage and adoption
• Delivering impactful sales presentations, clearly articulating the value of Synopsys products/services through metrics and proof points
• Building relationships with business leaders and executives who can champion Synopsys within their organizations
• Coordinating sales efforts with marketing, account teams, sales management, accounting, legal, and technical services globally
• Developing effective proposals and quotations that maximize value for customers and ensure fair pricing
• Creating and maintaining detailed account plans for existing customers, highlighting opportunities for growth and value creation
• Alerting clients to new or improved products/services and relaying feedback to product development teams
• Conducting research to identify prospective customers and expand opportunities within existing accounts
• Leveraging trade shows, conventions, training, and seminars to enhance business opportunities
• Completing administrative tasks including quotation generation, order processing, contract preparation, and data entry into Salesforce
• Staying current with Synopsys' product portfolio to facilitate effective sales efforts

Impact:

• Drive consistent achievement of sales quotas and growth targets, directly contributing to Synopsys' revenue objectives
• Expand the adoption of Synopsys solutions within customer engineering environments, accelerating innovation and product development
• Strengthen Synopsys' market position by nurturing strategic relationships and cultivating business champions
• Enhance customer satisfaction and loyalty through tailored solutions and ongoing support
• Capture valuable customer feedback to inform product enhancements and development roadmaps
• Increase visibility for Synopsys at industry events and through thought leadership, positioning the company as a trusted partner
• Foster collaboration across global teams to deliver seamless experiences for customers
• Identify and capitalize on new business opportunities, ensuring a healthy pipeline for sustained growth

Requirements:

• Bachelor's degree in technical, engineering, business, or related field with 4+ years of relevant experience, or 6+ years of related experience
• Demonstrated success in technical sales positions, preferably in engineering simulation, EDA, or high-tech environments
• Ability to manage multiple opportunities and priorities, tracking progress and outcomes effectively
• Experience executing comprehensive sales strategies and fundamentals, including all eight pillars of sales excellence
• Strong networking skills with the ability to drive new contacts and maintain professional relationships
• Fluency in English and the local language of the territory
• Willingness to travel up to 50% regionally
• Knowledge of Synopsys products/services, pricing practices, and engineering analysis technologies is highly preferred
• Familiarity with Salesforce or similar CRM platforms

Team:

You will join a passionate, high-performing sales team dedicated to driving business growth and customer success for Synopsys. The team collaborates closely with marketing, technical experts, and customer support to deliver innovative solutions that address complex engineering challenges. Together, you will shape the future of technology by empowering clients to achieve breakthrough results with Synopsys products and services.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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About the Role

OpenAI is seeking an Industrial Security Lead to help develop and scale a world-class industrial security program across multiple locations, including San Francisco, Washington DC. In this role, you will be responsible for building and managing secure facilities that enable work with Government partners, overseeing government-required personnel security programs, and ensuring strict compliance with U.S. government regulations. You will collaborate closely with government partners, contractors, and internal teams to safeguard sensitive projects and R&D initiatives.

Responsibilities

• Support tactical operations of the OpenAI’s industrial security program, partnering closely with GRC, facilities, and leadership to ensure compliance with NISPOM, ICD 705, DoD/IC regulations, and other federal requirements to enable rapid execution on OpenAI for Government’s strategic programs.

• Support multi-year security roadmaps to support OpenAI Public Sector projects, accredited facilities, and sensitive R&D initiatives, balancing the agile nature of our business with the timelines and requirements associated with US Government contracts.

• Be on the team supporting classified facilities, SOPs, Fixed Facility Checklists, and related documents.

• Participate in construction and accreditation efforts in partnership with government agencies, design engineers, and contractors.

• Ensure facilities meet and exceed required standards, with ongoing audits and readiness checks.

• Support all aspects of personnel security management associated with OpenAI Public Sector efforts, working directly with government partners to ensure compliance.

• Expert knowledge of using government databases such as DISS, NBIS, and Scattered Castles.

• Support implementation and operations of insider threat and continuous evaluation programs.

• Manage security onboarding, required reporting and approvals, and personnel readiness efforts to ensure staff can support OpenAI Public Sector efforts.

• Liaison with Government security representatives, ensuring smooth communication and compliance with clearances and facilities.

• Support all federal inspections, audits, and incident investigations, maintaining a best-in-class compliance record.

• Manage sensitive material control, secured communications COMSEC, and reporting requirements.

• Conduct risk assessments of relevant operations and drive mitigation initiatives.

• Develop advanced security training.

• Manage related OPSEC programs and Program Protection Plans.

Requirements

• Have 5+ years of experience in industrial security.

• Have an active TS/SCI security clearance Full Scope Polygraph.

• Have expert knowledge of the 32 CFR Part 117, Intelligence Community Directives and Special Access Programs. This is relative to personnel security, facility accreditations and operations, and classified communications.

• Have experience as an FSO, CSSO, or CPSO with DoD, IC and SAP customers.

• Have exceptional communication skills and executive presence, with experience briefing leadership and government officials.

Preferred

• Background in fast-paced AI, R&D, or high-tech environments.

• Advanced certifications such as ISP, CPP, or SPeD.

• Bachelor’s degree in Security Management, Criminal Justice, or similar.

• Experience using Security Controls, Threat S

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