SBN - Learning Development Manager · Hollandamericagroup

Sat, 25 Apr 2026 20:55:06 GMT
HR

Hollandamericagroup · New York, New York · onsite

The Learning & Development Manager works in close collaboration with the HR Manager and onboard Leadership Team to ensure effective implementation and management of onboard learning programs and initiatives.

This role involves building strong partnerships across all departments to address existing and future learning needs, acting as a coach to develop and enhance individual facilitation skills, and delivering all L&D learning programs to create an optimal learning experience for all teammates in support of fostering an exceptional guest experience.

Responsibilities:

Oversees onboard learning, ensuring all training programs and initiatives are effectively implemented and delivered as per company guidance.

Implements learning tools and activities that promote Company Culture transformation efforts and initiatives.

Effectively implements and manages all Learning & Development owned learning programs and initiatives through advance planning, onboard communication, facilitation, and ongoing administration.

Maintains presence and engages in regular communication with onboard leadership and teammates.

Works with onboard Leadership Team to understand business and operational needs and to develop ship-wide and departmental learning strategies.

Talent Development:

Coaches and guides trainees through the New Hire College to ensure trainees are prepared to perform to the job standards.

Supports supervisory and leadership development through actively promoting and facilitating Management Essentials Program.

Provides training, guidance, and support for the onboard Performance Partnership process.

Learning Delivery:

Prepares for effective facilitation of a learning experience through thorough knowledge of the learning materials, practice, and advance preparations.

Creates positive and inclusive learning environments.

Engages learners through facilitation with effective questions, storytelling, and other dynamic techniques.

Human Resources Support:

Maintains awareness and focus on teammate's wellbeing.

Collaborates with HR Manager and supports Human Resources services onboard.

Safety and Compliance:

Complies with fleet regulations and other applicable internal, external, and governmental regulations at all times.