Jr Asst Purser (Japanese Speaking) - Persohotel · Princesscruises

Sat, 25 Apr 2026 20:53:18 GMT
Hospitality

Princesscruises · Competitive salary package · onsite

Join Princess Cruises as a Jr Asst Purser (Japanese Speaking) and contribute to delivering exceptional service to our Japanese-speaking passengers. As a key member of the Guest Services team, you will be responsible for assisting with daily operational inquiries, providing a positive first impression, and ensuring all complaints are addressed with empathy and understanding.

Key Responsibilities:

Assist the Guest Services teams with daily operational inquiries from Japanese-speaking passengers.

Provide a positive first impression to every passenger and staff member through a warm, welcoming greeting.

Maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.

Promptly and meaningfully address and act upon all passenger inquiries regarding onboard amenities and services, with a focus on Japanese-speaking passengers.

Ensure all complaints from non-English-speaking passengers are listened to with empathy and understood, showing genuine interest at all times.

Take ownership of each complaint, following up with the passenger in question. Accurately list specific details of the resolution when updating the Passenger in Focus file, and keep the Guest Relations Manager informed at all times.

Provide the Guest Services teams with information, translated documents, and other tools to assist Japanese-speaking passengers.

Hold daily desk hours as published or as directed by the Guest Services Director.

Personal Characteristics:

Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers.

Motivation to excel in all aspects of job duties and responsibilities.

Personable communicator with outstanding social skills and a warm, friendly, and caring personality.

Willingness to embrace all Company Core Values and lead by example.

Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.

Benefits:

Competitive salary package.

Own comfortable double cabin - your private space to relax and recharge.

Company-paid travel to and from the ship, so you can focus on the journey ahead.

Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

Vibrant recreation and welfare program designed to support your well-being and work-life balance.

Access to exceptional learning and development opportunities to grow your skills and advance your career.

Chance to travel the world, exploring exciting destinations while doing what you love.

Welcoming, inclusive, and dynamic work environment where your contributions are valued.