Jr Asst Purser - CS · Princesscruises

Sat, 25 Apr 2026 20:54:15 GMT
Hospitality

Princesscruises · Seoul · onsite

As a Jr Asst Purser with Princess Cruises, you will play a key role in creating a welcoming environment for our guests. Your primary responsibility will be to meet and greet guests, answer and screen incoming phone calls, and ensure the reception area is tidy and presentable. You will also be responsible for maintaining high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests.

In addition to these responsibilities, you will promptly and meaningfully address and act upon all passenger inquiries regarding onboard amenities and services. You will also ensure all complaints from guests are listened to with empathy and understood, showing genuine interest at all times. You will take ownership of each complaint, following up with the passenger in question and accurately listing specific details of the resolution when updating the Passenger in Focus file.

You will also be responsible for maintaining an accurate float and correctly settling shipboard accounts by accepting payments made by credit card, traveler's check, or cash as per Company Policies & Procedures. You will always hold daily desk hours as published or as directed by the Guest Services Director.

As a Jr Asst Purser, you may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times.

To be successful in this role, you will need to have at least 1 year experience as a Front Desk Receptionist from 4 or 5 stars hotels/resorts or cruise ships. You will also need to be a graduate of a recognized hotel or business school (preferred) and have proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).

You will also need to be fluent in English language skills, both verbal and written, and knowledge of additional languages is preferred.

Personal characteristics required for this role include understanding of the foundation of customer service, ability and willingness to excel in delivering outstanding service to our passengers, motivation to excel in all aspects of job duties and responsibilities, personable communicator with outstanding social skills and a warm, friendly, and caring personality, willingness to embrace all Company Core Values and lead by example, commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment, commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.

As part of the Princess Cruises team, you will enjoy a competitive salary package, your own comfortable double cabin - your private space to relax and recharge, company-paid travel to and from the ship, so you can focus on the journey ahead, access to exclusive areas and benefits onboard (depending on the rank and occupational group), a vibrant recreation and welfare program designed to support your well-being and work-life balance, access to exceptional learning and development opportunities to grow your skills and advance your career, the chance to travel the world, exploring exciting destinations while doing what you love, and a welcoming, inclusive, and dynamic work environment where your contributions are valued.