Jr Asst Purser - TSTC · Princesscruises

Sat, 25 Apr 2026 20:57:44 GMT
Hospitality

Princesscruises · Bangkok · onsite

By joining our team as a Jr Asst Purser, you will be part of a global organisation that delivers unforgettable experiences for our guests. We are looking for a motivated individual with excellent communication skills to provide exceptional service to our passengers.

As a Jr Asst Purser, you will be responsible for creating a welcoming environment by meeting and greeting guests, answering and screening incoming phone calls, and ensuring the reception area is tidy and presentable. You will also be expected to maintain high visibility during published desk hours, socialising with passengers, answering general inquiries, and providing support to all guests.

Key responsibilities include:

Creating a welcoming environment by meeting and greeting guests, answering and screening incoming phone calls, and ensuring the reception area is tidy and presentable.

Maintaining high visibility during published desk hours, socialising with passengers, answering general inquiries, and providing support to all guests.

Promptly and meaningfully addressing and acting upon all passenger inquiries regarding onboard amenities and services.

Ensuring all complaints from guests are listened to with empathy and understood, showing genuine interest at all times.

Taking ownership of each complaint, following up with the passenger in question. Accurately listing specific details of the resolution when updating the Passenger in Focus file, and keeping the Guest Relations Manager informed at all times.

We offer a competitive salary package, your own comfortable double cabin, company-paid travel to and from the ship, access to exclusive areas and benefits onboard, a vibrant recreation and welfare program, access to exceptional learning and development opportunities, and the chance to travel the world.

If you are a personable communicator with outstanding social skills and a warm, friendly, and caring personality, we would love to hear from you.