SBN - Service Utility - CTI · Hollandamericagroup

Sat, 25 Apr 2026 21:06:51 GMT
Operations

Hollandamericagroup · Bangkok · onsite

Under general supervision, Service Utilities execute and assist with all food and beverage related preparation, services, and cleanup duties to help maintain an overall smooth running operation.

The Service Utilities play an important part in the success of the overall service operation. The crucial contributions gained from these positions make it possible to achieve the standard of service expected from our guests.

Key Responsibilities

Deliver requisitioned items to all Restaurants, bars, and lounges and store the content properly.

Assist service staff in the preparation and cleanup duties for all restaurants, pantries, and assigned galley areas to ensure each location is kept up to public health standards.

Collect and organize all restaurant equipment throughout the vessel and relocate the items to their appropriate outlets and lockers.

Assist waiters with secondary service tasks, including polishing duties and general checkouts of outlets.

Polish all silver items from the restaurant operation.

Set up mise-en-place as directed by supervisors and outlined in the daily working schedules.

Assist waiters in delivering food items and setting up dining accordingly.

Comply with all company guidelines regarding uniforms and personal hygiene.

Follow company standards and policies as outlined in the CBA booklet.

Assist loading or luggage teams as per supervisor schedule.

Familiarize themselves with the content of the HESS-MS.

Segregate and remove garbage from venue outlets and sanitize garbage containers.

Assist with the breakdown of trays at all dishwashing areas.

Communicate any maintenance needs or concerns to their respective outlet supervisors.

Assist bartenders with daily events and beverage stations.

Attend weekly trainings regarding HESS or job-related risk assessments, including weekly crew drills.

Maintain current knowledge of the ship's regular events and special events and special functions by reviewing the daily schedule to provide guests with accurate information.

Follow all related procedures set by the company on a daily basis, while ensuring fellow coworkers abide by them.

Responsible for deck setups and breakdowns as directed or scheduled.

Assist with the cleanliness of decks and deck furniture.

Ensure safe storage of all deck equipment, such as tables, chairs, umbrellas, and cushions according to safety regulations.

Ensure the set-up and breakdown of Pier Service on specified days and manning the Pier as scheduled.

Monitor deck service and assist service staff if needed.

Assist Restaurant outlets for distributing food trays to service stations and the collection of soiled trays back to the dishwashing areas.

Perform other related duties as assigned or as directed by ships management.

Skills, Knowledge & Expertise

Education:

High School diploma or similar

Experience:

Work experience within the Hotel industry. Cruise ship experience preferred.

Knowledge, Skills & Abilities:

Strong command of the English language combined with good written skills. Ability to work in a team.

Basic F&B knowledge of beverage operations and service.

Knowledge of public health and sanitation regulations/procedures.

Benefits

Physical Demands: For the safety of yourself and others on board, certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.

Must maintain physical fitness to perform tasks associated with job.

Travel Requirements:

Passport – valid for a minimum of 6 months

Flag state issued seaman book

General flag state or flag state approved marine fitness medical United States C1/D visa

English Marlin test at minimal score of 80%

Pre-employment medical examination

Work conditions: Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours, there are strict rules which all members of the ship's company need to adhere to as stipulated by the Master's standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.