Jr Asst Purser - SP · Princesscruises

Sat, 25 Apr 2026 21:03:27 GMT
Hospitality

Princesscruises · Buenos Aires · onsite

Job Description

By joining our team as a Jr Asst Purser, you will be responsible for creating a welcoming environment for our guests, answering and screening incoming phone calls, and ensuring the reception area is tidy and presentable.

Key Responsibilities

Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring reception area is tidy and presentable, with all necessary stationery and material.

Consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests.

Promptly and meaningfully addresses and acts upon all passenger inquiries regarding onboard amenities and services.

Ensures all complaints from guests are listened to with empathy and understood, showing genuine interest at all times.

Takes ownership of each complaint, following up with the passenger in question. Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times.

Maintain an accurate float and correctly settle shipboard accounts by accepting payments made by credit card, traveler's check, or cash as per Company Policies & Procedures.

Always holds daily desk hours as published or as directed by the Guest Services Director.

Jr Asst Purser may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times.

Personal Characteristics

Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers.

Motivation to excel in all aspects of job duties and responsibilities.

Personable communicator with outstanding social skills and a warm, friendly, and caring personality.

Willingness to embrace all Company Core Values and lead by example.

Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.

Ability to adapt and adjust to a variety of circumstances.

Benefits

A competitive salary package.

Your own comfortable double cabin - your private space to relax and recharge.

Company-paid travel to and from the ship, so you can focus on the journey ahead.

Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

A vibrant recreation and welfare program designed to support your well-being and work-life balance.

Access to exceptional learning and development opportunities to grow your skills and advance your career.

The chance to travel the world, exploring exciting destinations while doing what you love.

A welcoming, inclusive, and dynamic work environment where your contributions are valued.