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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6a45567d-da5"},"title":"Account Manager Lead - North America - Enterprise","description":"<p>As the Enterprise Account Manager Lead, you&#39;ll lead a team of experienced Account Managers across one of our largest customer segments. You&#39;ll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.</p>\n<p>This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow. You&#39;ll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.</li>\n</ul>\n<ul>\n<li>Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.</li>\n</ul>\n<ul>\n<li>Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.</li>\n</ul>\n<ul>\n<li>Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.</li>\n</ul>\n<ul>\n<li>Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.</li>\n</ul>\n<ul>\n<li>Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.</li>\n</ul>\n<ul>\n<li>Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.</li>\n</ul>\n<ul>\n<li>Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.</li>\n</ul>\n<ul>\n<li>Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.</li>\n</ul>\n<ul>\n<li>Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.</li>\n</ul>\n<ul>\n<li>3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.</li>\n</ul>\n<ul>\n<li>Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.</li>\n</ul>\n<ul>\n<li>Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.</li>\n</ul>\n<ul>\n<li>Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.</li>\n</ul>\n<ul>\n<li>Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).</li>\n</ul>\n<ul>\n<li>Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.</li>\n</ul>\n<ul>\n<li>Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.</li>\n</ul>\n<ul>\n<li>Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6a45567d-da5","directApply":true,"hiringOrganization":{"@type":"Organization","name":"ElevenLabs","sameAs":"https://elevenlabs.io","logo":"https://logos.yubhub.co/elevenlabs.io.png"},"x-apply-url":"https://elevenlabs.io/careers/71f84d23-fda9-45af-a249-8bbdb258bc18/account-manager-lead-north-america-enterprise","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Account Management","Customer Success","Post-Sales","Enterprise Accounts","Revenue Targets","Commercial Instinct","Expansion Mindset","People Leadership","Team Quota","Talent Development","Coaching","Enablement","AI Fluency","AI Tools","Automation","Post-Sales Methodologies","Best Practices","Success Planning","Adoption Frameworks","ROI Storytelling","Executive Alignment","Strategic Operational Thinking","Playbook Design","Segment Structure","Cross-Sell Motion","Analytical Skills","Operational Skills","Data Analysis","Workflow Optimisation","Forecasting"],"x-skills-preferred":[],"datePosted":"2026-04-24T13:14:34.606Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Account Management, Customer Success, Post-Sales, Enterprise Accounts, Revenue Targets, Commercial Instinct, Expansion Mindset, People Leadership, Team Quota, Talent Development, Coaching, Enablement, AI Fluency, AI Tools, Automation, Post-Sales Methodologies, Best Practices, Success Planning, Adoption Frameworks, ROI Storytelling, Executive Alignment, Strategic Operational Thinking, Playbook Design, Segment Structure, Cross-Sell Motion, Analytical Skills, Operational Skills, Data Analysis, Workflow Optimisation, Forecasting"}]}