{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/team-performance"},"x-facet":{"type":"skill","slug":"team-performance","display":"Team Performance","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_aa0fad36-bc5"},"title":"Senior Director of User Engagement","description":"<p>Ready to get shit done? At bunq, we&#39;re not just building a banking app , we&#39;re redefining what financial freedom means, and making sure people across Europe (and beyond) truly experience it.</p>\n<p>As Senior Director of User Engagement, you own the entire user journey from first touch to loyal, monthly active user. You&#39;ll lead the teams responsible for activation, onboarding, retention, and CRM lifecycle management , turning awareness into long-term usage at scale.</p>\n<p>This role is about ownership, impact, and execution. You&#39;ll translate bunq&#39;s mission into experiences that users feel from day one , and keep coming back for.</p>\n<p><strong>Take Ownership</strong></p>\n<p>You are accountable for turning interest into engagement and engagement into habit.</p>\n<ul>\n<li>Own the full lifecycle: from first interaction to monthly active user</li>\n<li>Lead and scale the Engagement function, including activation, onboarding, retention, and lifecycle initiatives</li>\n<li>Set the vision, strategy, and execution roadmap for how users experience bunq globally</li>\n</ul>\n<p><strong>Drive Onboarding &amp; Activation</strong></p>\n<p>Getting started with bunq should feel effortless , and irresistible.</p>\n<ul>\n<li>Design and continuously optimize onboarding flows that convert new users into active users</li>\n<li>Identify friction points and remove them using data, experimentation, and product thinking</li>\n<li>Design flows to drive the first key activation milestone (e.g., first deposit, tap, goal setup) to foster early retention</li>\n</ul>\n<p><strong>Improve Retention Through Timely, Relevant Communications</strong></p>\n<p>The right message at the right time can turn a one-time user into a daily habit.</p>\n<ul>\n<li>Build and optimize multi-channel lifecycle communications across email, push, and in-app to drive engagement and retention</li>\n<li>Create triggered journeys for key moments (activation nudges, feature adoption, drop-off recovery, winback, plan upsell)</li>\n<li>Continuously test and iterate messaging, timing, and targeting using experimentation and data insights</li>\n</ul>\n<p><strong>Grow Monthly Active Users (MAU)</strong></p>\n<p>Keep users engaged with the product to drive long-term value and retention.</p>\n<ul>\n<li>Identify and implement strategies to increase product usage, frequency, and depth of engagement (e.g., using more features, higher transaction volume)</li>\n<li>Develop and execute upsell/cross-sell campaigns to move MAUs to higher-value plans, increasing LTV</li>\n<li>Leverage data and product insights to minimize churn and maximize customer retention</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Proven experience owning user lifecycle, activation, retention, or growth at scale</li>\n<li>Strong product mindset with a data-driven approach to decision-making</li>\n<li>Expertise in cross-functional leadership, effectively partnering with Product, Marketing, Design, and Compliance teams to deliver results</li>\n<li>A track record of owning and exceeding major business metrics (e.g., DAU/MAU, LTV, Churn Rate) and being fully accountable for outcomes</li>\n<li>A commitment to continuously raising the bar for team performance, product quality, and overall user experience</li>\n</ul>\n<p><strong>Your Space to Perform</strong></p>\n<p>We give you the space and the tools you need to succeed</p>\n<ul>\n<li>Join forces with great colleagues across the globe to revolutionize banking</li>\n<li>Make lasting impact by working on complex &amp; exciting challenges</li>\n<li>Profit sharing based on the impact you make and bunq&#39;s performance</li>\n<li>Great, international colleagues who share your mindset</li>\n<li>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</li>\n<li>Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years</li>\n<li>We support growth with bunq Academy and €1,500 annual learning budget</li>\n<li>A massive discount with Urban Sports for your wellbeing</li>\n<li>Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices)</li>\n<li>A MacBook so you can Get Shit Done with us</li>\n<li>Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</li>\n<li>An optional pension plan with monthly contribution from bunq</li>\n<li>Monthly contribution to your phone and internet bills</li>\n<li>Friday drinks and other celebrations - bunq style</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_aa0fad36-bc5","directApply":true,"hiringOrganization":{"@type":"Organization","name":"bunq","sameAs":"https://careers.bunq.com","logo":"https://logos.yubhub.co/careers.bunq.com.png"},"x-apply-url":"https://careers.bunq.com/o/senior-director-of-user-engagement","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["user lifecycle","activation","retention","growth at scale","product mindset","data-driven approach","cross-functional leadership","accountability","team performance","product quality","user experience"],"x-skills-preferred":[],"datePosted":"2026-04-19T13:30:56.442Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amsterdam"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"user lifecycle, activation, retention, growth at scale, product mindset, data-driven approach, cross-functional leadership, accountability, team performance, product quality, user experience"}]}