You will systematically identify high-priority behavioural improvements, coordinate across Research, Product, and Safeguards teams, and accelerate our ability to ship well-aligned models.

Key responsibilities include defining behavioural defaults and steerability constraints, developing and maintaining taxonomies of model behaviours across capabilities, identifying, triaging, and prioritising behaviour issues and opportunities, and amplifying alignment research breakthroughs.

To succeed in this role, you will need to have a deep passion and curiosity for AI and LLMs, a track record of delivering products and features to end-users, strong user empathy and the ability to synthesise vague or contradictory feedback into actionable priorities, and a strong grasp of ML concepts.

The ideal candidate will be a first-principles thinker with the ability to navigate and execute amidst ambiguity, flexing into different domains based on the business problem at hand and finding simple, easy-to-understand solutions.

This role offers a competitive compensation range of $305,000-$385,000 USD per year, with a minimum education requirement of a Bachelor's degree or an equivalent combination of education, training, and/or experience.

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Product Engagement Specialist

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $216K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Role

As a Product Engagement Specialist on the User Operations team, you will help shepherd smooth, successful product launches across internal support teams and external partners. You will coordinate readiness efforts end-to-end while also building scalable systems that increase the efficacy of that end-to-end process. This is a high horsepower role spanning launch execution, enablement, and systems building—focused on durable mechanisms, rather than brute forcing your way into a successful launch.

This role is based in San Francisco, CA (hybrid: 3 days in office) and offers relocation assistance.

In this role, you will:

• Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness.

• Build the mechanisms that make launches and feedback scalable; automation, playbooks, operating procedures, taxonomies, dashboards, and routing so your impact compounds over time instead of resetting every launch.

• Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes.

• Develop scalable feedback loops that ingest signals from support channels and partners, normalize them into durable categories/severity, and route insights to Product and Engineering owners.

• Identify launch risks early and drive mitigation plans that protect customer experience and service levels.

• Collaborate cross-functionally with Product, Engineering, Marketing, Legal/Policy, and Operations to align on launch goals, timelines, and readiness metrics.

• Report on readiness and feedback loop performance, including key insights, trends, and prioritized recommendations.

You might thrive in this role if you:

• Have experience coordinating product launches or operational rollouts, especially adjacent to customer support teams and/or external partners.

• Have shipped tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines).

• Are technically fluent and comfortable prototyping with data and with new tools.

• Have a strong customer advocacy mindset and can translate user pain into crisp, engineering-ready problem statements.

• Are highly organized, can manage multiple workstreams, and thrive in fast-paced environments with shifting priorities.

• Communicate clearly across technical and non-technical audiences, and drive alignment without relying on heavy process.

• Take ownership from an ambiguous problem through implementation and measurable outcomes.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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