Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a Customer Success Manager, you'll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organisations. You'll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

Responsibilities

• Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.

• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.

• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.

• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Skills

• Minimum 3-4 years of experience working at a SaaS company.

• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.

• Experience and comfort interacting with and influencing C-level executives.

• Strong presentation, meeting facilitation, and written communication skills.

• Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately.

• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.

• Ability to work cross-departmentally.

• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.

• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.

• Willingness to travel to customer locations and team off-sites.

Why Join Dialpad

• Work at the centre of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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You will collaborate with other teams at Stripe, as well as external partners, to raise the quality and consistency of experiences with the Stripe brand IRL, virtually, and everywhere in between. You will craft the creative vision and strategy for different types of projects and audiences, and amplify them across various mediums, channels, objects to environments, and digital and physical experiences.

As a member of our team, you will be joining a highly creative team that spans the gamut of creative execution from digital installations and interactive games to live streaming a hand-built city over Black Friday Cyber Monday and creating films about a number of interesting topics. The work is highly experimental, idea-driven, and very collaborative.

Responsibilities:

• Be an adamant maker that is genuinely curious, experimental, and loves to tinker, iterate quickly, and innovate on ideas, narrative, and making beautiful things
• Creative vision: Design execution and quality of ideas work in equal partnership
• Collaborate with like-minded creative people who have radically different skill sets and together create ideas that envision an optimistic, progressive future
• Help shape the strategic vision for design that pushes the boundaries of the brand and build awareness for what we do and why it's important to Stripe
• Partner widely with cross-functional teams to build upon great ideas through making things
• Give and solicit feedback from wide range of teammates, agency partners, and stakeholders

Requirements:

• 6+ years of relevant creative experience in concepting and delivering ideas
• Experience working on a variety of experimental projects that exemplify expertise in design, creative technology, typography, and art direction
• Strong track record independently delivering work as well as influencing the work of other designers, contractors, and agencies
• A strong strategic acumen for building leading brands in a fast-paced, global-facing environment
• Proficient in the latest AI and creative tools
• Exceptional craft

Preferred Qualifications:

• Genuinely curious, ambitious, and creative with a refreshing sense of design, impeccable typography skills, digitally savvy, and deep appreciation for creative process, technology, and design engineering
• Persuasive and humble in explaining your work, process, and decisions and experienced at facilitating stakeholders to advance the project as well as design quality
• Excellent organization and presentation skills, and excel in written and verbal communication
• Love working with other designers to help them learn and grow,and invite them to help you learn and grow
• Experience working (collaboration and facilitation) with cross-functional partners
• Creative coding or creative technologist background is a nice-to-have

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As a Manager, Software Engineering, you will be responsible for demonstrating end-to-end outcome ownership of a major system within an integrated product, and the team responsible for building and maintaining it. You will contribute as a team lead to the rapid architecting, design, delivery, support, and evolution of next-generation autonomous platforms through their entire product life-cycle.

Key responsibilities include:

• Empathizing with end-users and driving solutions that balance their needs with external constraints, restrictions, and requirements in a multi-stakeholder environment
• Being accountable for software-enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Collaborating with your Technical Lead to architect scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Coordinating your team's roadmap and execution with other teams across Anduril, with the aim of developing components that are reusable across multiple Anduril product lines
• Contributing to the design, implementation, and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring, and operation
• Managing a 6-18 month roadmap for your team, nested within broader organisational roadmap
• Managing an allocated budget for your team
• Managing programmatic risk for your team, and collaborating with your Technical Lead to manage technical risk, including sound and timely decision making
• Leading by example as a technically competent, trustworthy, and accountable team lead
• Communicating organisational vision, strategy, and direction to your team
• Defining, documenting, gaining consensus for, and communicating appropriate goals and plans for your team, derived from broader organisational vision, strategy, and priorities
• Building your team through mentoring, professional development, career management, and collaboration with Anduril's recruiting and people functions
• Working as a leader of a multi-disciplinary engineering team of 4-10 members, including as a mentor and manager for Engineers from differing backgrounds
• Reporting to a manager who may or may not have a background in software engineering
• Traveling to co-locate with end-users and/or other teams up to 20% of the time

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This position is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions.

As a Software Engineer on this team, you will participate in all phases of the software development life cycle, including requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments, and on-call support.

In this role, you'll:

• Design and implement real-time services with high throughput and low latency requirements, verify, deploy, and operationalize them

• Work closely with stakeholders to understand customer needs and devise and deliver simple, robust, and scalable solutions

• Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects, and cross-functional teams

• Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity

• Figure out novel ways of solving customer problems for the Voice channel

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

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You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

Responsibilities:

• Hire, manage and mentor a team of Applied AI Architects for Northern Europe, providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, architecture reviews, technical champion building, technical adoption workshops and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements and co-build GTM strategies to drive adoption across all industry verticals
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates customer ROI from Anthropic products
• Develop scalable technical engagement frameworks and reusable assets tailored for all non-tech sectors, including Financial Services & Insurance, Healthcare, Telco, Retail and others.

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams
• Experience working with and selling to large enterprise customers across multiple verticals
• Demonstrated ability to navigate and articulate complex technical, organisational and regulatory requirements of large enterprises, in particular in regulated industries (e.g FSI, Healthcare & Life Sciences)
• A proven knowledge of the Northern European market and its local specificities (regulatory, cultural, technical…)
• Experience framing and delivering enterprise AI use cases (productivity, workflow transformation) and/or scoping large enterprise adoption programs
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Demonstrated ability to build scalable, repeatable processes and frameworks that work across diverse customer segments
• An organisational mindset and enjoy building foundational teams in a relatively unstructured environment
• Excellent communication, collaboration, and coaching abilities
• Comfort dealing with highly uncertain, ambiguous, and fast-moving environments
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• High-level familiarity with the architecture and operation of LLM and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Ability to make ambiguous problems clear and identify core principles that can translate across scenarios
• A passion for making powerful technology safe and societally beneficial
• Creative thinking about the risks and benefits of new technologies, beyond past checklists and playbooks
• A track record of staying current with emerging AI research and industry trends or similar.

Strong candidates may also have:

• 10+ years technical experience
• 5+ years managing AI technical teams in hypergrowth (ideally from 10 to 50+)
• Previous experience leading solutions architect or pre-sales teams through rapid growth
• Proven experience and understanding across all key non-tech industry verticals, in particular the regulated industries: Financial Services, Insurance, Healthcare, Life Sciences, Telco, Retail, Consumer Goods, Manufacturing, Oil & Gas, etc.
• In addition to English, native or fluency in a Northern European language
• Demonstrated experience in defining and delivering enterprise AI use cases in regulated industries: e.g, Banking, Insurance, Healthcare and Life sciences
• Track record of building technical playbooks and assets that scale across diverse customer segments
• Understanding of both digital-native technical requirements (API integration, developer experience) and traditional enterprise needs (security, compliance, change management)
• Background at enterprise AI software or API-first companies serving large enterprise customers
• Proven experience building a Northern European AI team

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We believe the future of law will be built by 'AI-Native Law Firms' , firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work.

Our technology augments the capabilities of attorneys across every stage of a case , from intake and document review to strategy and settlement , so they can focus on what truly matters: achieving the best outcomes for their clients.

Why Join Eve:

Product-market fit: Eve is used by over 550+ law firms, and we're growing fast. Backed by top investors: We've raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter.

Why This Role:

You'll build the data, process, and tooling layer for Eve's Customer Success organization. We have 900+ accounts, a growing renewal book, and a CS team that's scaling fast. Health scores need to be rebuilt. Renewal forecasting needs to be trusted by Finance. Playbooks exist in theory but aren't operationalized. The data is there (Snowflake, product telemetry, CRM), but it's not connected to the workflows that CSMs run every day. This is not a reporting role. You'll spend most of your time designing systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust. The rest of your time goes to capacity planning, territory design, and partnering with RevOps and Finance to make sure CS metrics are calculated consistently across the business.

What You'll Accomplish:

• Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making
• Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution
• Use AI tools as part of your daily workflow: automating data pulls, building smarter alerting, finding patterns that manual analysis would miss
• Build and maintain the CS tech stack. Clean data, working automations, tooling the team relies on.

Partner with GTM Systems on shared infrastructure across the revenue stack

• Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio
• Identify patterns across the portfolio: what's driving churn and where onboarding stalls. Turn those into specific actions for CSMs and leadership
• Partner with RevOps and Finance to make sure CS metrics (GRR, NRR, renewal forecasts) are calculated consistently, trusted across the business, and ready for executive reporting

What We Are Looking For:

• 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success
• Hands-on experience building health scores, renewal forecasting models, and portfolio segmentation frameworks
• Strong SQL skills and comfort working directly with data warehouses
• Experience implementing and administering CS platforms, including configuration, workflow design, and driving adoption across a team
• Track record of designing processes that CSMs actually follow
• Ability to translate data into narrative for leadership: what's happening, why it matters, what to do about it
• Comfortable using AI tools (Claude, ChatGPT, Copilot) for analysis, automation, and workflow design

You'll Thrive in This Role If You Have:

• Experience with consumption-based or usage-based pricing models
• Background in legal technology or professional services SaaS
• Familiarity with AI/ML products and the adoption challenges they create
• Experience with CS platforms like Gainsight, Vitally, ChurnZero, or Totango
• Experience with Salesforce or HubSpot CRM administration and reporting.
• Familiarity with Snowflake, Looker, or similar BI/warehouse tools
• Background scaling CS operations at a company growing to $100M+ in ARR

Additional Information

Benefits:

Competitive Salary & Equity 401(k) Program with Employer Matching Health, Dental, Vision and Life Insurance Short Term and Long Term Disability Commuter Benefits Autonomous Work Environment Office Setup Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings In office Perks

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Cyngn is a publicly-traded autonomous technology company that deploys self-driving industrial vehicles to factories, warehouses, and other facilities throughout North America.

We are a small company with under 100 employees, operating with the energy of a startup. However, we're also publicly traded, which means our employees get access to the liquidity of our publicly-traded equity.

As a Senior DevOps Lead at Cyngn, you will play a vital role in architecting and managing infrastructure across cloud and autonomous vehicle systems. This position combines traditional cloud DevOps leadership with specialized expertise in robotics and autonomous systems infrastructure.

Responsibilities

• Lead and architect cloud and vehicle infrastructure initiatives across AWS and ROS/Linux environments
• Design and implement scalable solutions for both cloud services and autonomous vehicle systems
• Establish and maintain DevOps best practices, CI/CD pipelines, and infrastructure as code
• Drive observability, monitoring, and incident response strategies
• Optimize performance and cost efficiency of cloud and edge computing resources
• Mentor team members and foster a developer-friendly environment
• Manage on-call rotations and incident response processes
• Architect solutions for processing and storing large-scale vehicle telemetry data
• Lead security initiatives and compliance efforts across infrastructure

Requirements

• 10+ years of relevant DevOps/Infrastructure experience
• Proven track record as a technical lead in platform or infrastructure teams
• Advanced expertise in AWS services, infrastructure as code (Terraform), and Kubernetes
• Strong experience with service mesh (Istio) and Helm/Kustomize
• Deep understanding of ROS/ROS2 and Linux kernel configurations
• Experience with GPU configurations and ML infrastructure
• Expertise in ARM and NVIDIA CUDA platform configurations
• Strong programming skills in Python and shell scripting
• Experience with infrastructure automation (Ansible)
• Expertise in CI/CD tools (Jenkins, GitHub Actions)
• Strong system architecture and design skills
• Excellence in technical documentation
• Outstanding problem-solving abilities
• Strong leadership and mentoring capabilities

Nice to haves

• Experience with autonomous vehicle systems
• Track record of optimizing GPU-based ML infrastructure
• Experience with large-scale IoT deployments
• Contributions to open-source projects
• Experience with real-time systems and low-latency requirements
• Expertise in security implementations including SSO, IdP, and AWS Cognito
• Experience with JFrog artifactory and container registry management
• Proficiency in AWS IoT Greengrass
• Experience with container resource management on edge devices
• Understanding of CPU affinity and priority scheduling
• Track record of implementing cost optimization strategies
• Experience with scaling systems both horizontally and vertically

Benefits & Perks

• Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
• Life, Short-term, and long-term disability insurance (Cyngn funds 100% of premiums)
• Company 401(k)
• Commuter Benefits
• Flexible vacation policy
• Sabbatical leave opportunity after five years with the company
• Paid Parental Leave
• Daily lunches for in-office employees
• Monthly meal and tech allowances for remote employees

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On-site Bristol, England, United Kingdom

B&I - North & West & East England/West & East Midlands (Peter Coates)

Part-time

Posted 6 days ago

Description

LOCATION: Babcock Ashton House, Ashton Vale Road, Bristol BS3 2HQ

CONTRACT: Permanent- 15 hours per week – 3 Hours per day - 5 days per week

PAY RATE: £13.45 per hour

This role will include a variety of tasks including the following:

• To be a clean, smart in appearance, and wear company uniform at all times so that ABM's reputation for professionalism and quality is never compromised.

• To ensure that all cleaning duties carried out are strictly in accordance with BICSc standards so that quality work is delivered fully meeting/exceeding client expectations.

• To ensure that all work undertaken is strictly carried out in accordance with ABM's Health and Safety procedures. Moreover to demonstrate their commitment to the fact that each ABM employee has a personal responsibility for their own health and safety and for that of persons who may be affected by their acts/or omissions.

• Whilst on site to effectively interact with the Public and where appropriate recognize situations wherein it will be appropriate to offer assistance/add value i.e.: lost children, members of the public unwell distressed, evacuations.

• To carry out cleaning duties as directed by the team leader. Moreover to always consider the work undertaken and wherever opportunities for improvements to working practices exist, put forward suggestions so that ‘continuous improvement’ is the norm.

• To work in a proactive manner supporting/assisting colleagues whenever in a position to do so.

• To undertake ad hoc duties as directed/ operationally required.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

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Key Responsibilities and Activities

• Accounts Payable:
• Process vendor invoices, debit notes, and credit notes
• Match PO and invoice
• Perform vendor reconciliation and ledger management
• Track payment cycles and prepare payment batches
• Handle vendor queries and resolve discrepancies
• GST:
• Understand GST input tax credit (ITC) rules
• Verify vendor GST invoices
• Reconcile with GSTR-2A/2B
• Be aware of RCM (reverse charge) entries
• Have advance knowledge of GST returns documentation
• TDS:
• Know applicable TDS sections on contractors, professionals, rent, etc.
• Ensure correct deduction and accounting of TDS
• Validate vendor PAN and apply rate
• Prepare TDS working for monthly payments
• Excel Skills:
• Be comfortable with VLOOKUP/XLOOKUP, SUMIF(S), FILTER, PIVOT TABLES, etc.
• Prepare reconciliations and reports
• Clean and format data
• Software & Tools:
• Have hands-on experience with Tally / SAP / ERP systems
• Be comfortable using GST portal and TRACES
• Have strong working knowledge of MS Excel
• Soft Skills:
• Be accurate and attentive to detail
• Communicate effectively with other departments
• Show maturity while handling tasks
• Meet deadlines
• Maintain strong documentation and record-keeping
• Additional Advantage:
• Understand audit requirements
• Assist in monthly closing activities
• Know basic tax compliances
• Reconcile bank statements

Benefits

• Cab facility within hiring zones
• Medical insurance, term insurance, and accidental insurance
• Lunch/dinner provided at subsidized rates

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You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

You'll be responsible for leading & growing the EMEA Applied AI, Solutions Architect team. You will establish processes and best practices for the region's technical pre-sales engagements based on your years of experience, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships.

In collaboration with the Sales, Product, and Engineering teams, you'll help enterprise tech partners incorporate leading-edge AI systems into their cutting-edge products and platforms. You will employ your excellent communication skills to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards.

Responsibilities:

• Manage and mentor a team of Applied AI, Solutions Architect providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for Digital Native enterprise customers
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products
• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes
• Travel occasionally to customer sites for executive-level sessions, technical workshops, and building relationships
• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products
• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities for tech-forward use cases
• Contribute to thought leadership through conference presentations, webinars, and technical content creation
• Stay current with emerging AI/ML trends and competitive landscape in the enterprise tech sector

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams
• 3+ years of product management experience
• Have experience working with and selling to Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)
• Experience with the unique technical requirements and technical procurement process of enterprise tech companies
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment
• Have excellent communication, collaboration, and coaching abilities
• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments typical of the tech industry
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• Have at least a high level familiarity with the architecture and operation of large language models and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Make ambiguous problems clear and identify core principles that can translate across scenarios
• Have a passion for making powerful technology safe and societally beneficial
• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks
• Stay up-to-date and informed by taking an active interest in emerging research and industry trends
• Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies

The annual compensation range for this role is £325,000 - £390,000GBP.

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Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

About the role

• Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers

• Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks

• Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments

• Achieve customer goals and address concerns in short-term interactions

• Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups

• Contribute to the creation of scaled CS playbooks and email sequences to drive user activation

• Follow the scaled CS practices and strategy for each customer based on data analysis and the customer's needs

• Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours

• Use data to identify risk or opportunity and segment a large book of business

• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions

• Represent the voice of the customer and influence the product development roadmap

• Work closely with Finance and Legal teams to ensure all contracts are accurate

About you:

• 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization

• Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc.

• Consistent track record of achieving personal and team goals

• History of thriving in a rapidly-changing environment

• Ability to grow business in a strategic manner, i.e. process oriented Experience managing a large volume of accounts

• Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms

• Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills

Compensation:

We're expecting to pay up to $150,000 OTE for this role, based on your experience and capabilities as evaluated during the interview process.

Hybrid:

Must be willing to come in the office in NYC or Austin, TX.

Benefits:

• PTO & Holiday Entitlement Policy

• Work from Abroad

• Team Meet ups & Company Socials

• Work From Home Budget

• Referral Scheme

• Enhanced Parental Leave

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