This individual will be responsible for evaluating, benchmarking, and integrating cutting-edge navigation and sensor technologies across Saronic's fleet of autonomous vessels.

Key responsibilities include leading R&D initiatives, designing and executing benchmarking tests, performing trade studies, and developing system architectures.

The ideal candidate brings deep experience in electrical systems design, system-level trade studies, and technology evaluation, and thrives at the intersection of hardware innovation and applied research.

Responsibilities:

• Lead R&D initiatives focused on next-generation navigation and positioning solutions for autonomous vessels.

• Design and execute benchmarking tests of commercial and prototype systems (GNSS, INS/IMU, radar, LiDAR, Doppler velocity logs, etc.), including lab, dockside, and sea-trial environments.

• Perform trade studies and comparative analyses of current and emerging market offerings to inform system selection, integration paths, and performance improvements.

• Develop system architectures and interface specifications for integrating navigation sensors with vessel control, autonomy, and data processing subsystems.

• Prototype, test, and validate new electrical configurations supporting advanced sensing and positioning.

• Author technical reports and white papers summarizing benchmarking results, performance metrics, and recommendations.

• Collaborate with autonomy, software, and mechanical teams to ensure seamless sensor fusion and data pipeline integrity.

• Mentor junior engineers and contribute to internal R&D roadmaps for navigation system evolution.

• Contribute to IP generation, system qualification, and design standardization for future vessel platforms.

Required Qualifications:

• B.S. or M.S. in Electrical Engineering, Computer Engineering, or related discipline.

• 7+ years of professional experience in electrical systems engineering, preferably within marine, aerospace, automotive or defense domains.

• Demonstrated expertise with navigation and positioning systems: GNSS, INS/IMU, radar, LiDAR, or sensor fusion.

• Proven experience in system-level benchmarking, R&D experimentation, and trade study development.

• Strong understanding of signal integrity, timing synchronization, and sensor data acquisition.

• Proficiency with schematic and wiring design tools (e.g., Altium, AutoCAD Electrical, or SolidWorks Electrical).

• Experience with communication interfaces such as CAN, Ethernet, and serial protocols.

• Excellent technical writing and presentation skills , capable of producing concise, data-driven R&D documentation.

• Ability to operate effectively in both lab and field environments, including vessel trials.

Preferred Qualifications:

• Experience in autonomous or unmanned system development, particularly maritime platforms.

• Familiarity with sensor fusion algorithms and real-time data processing pipelines.

• Working knowledge of relevant industry standards (ABS, USCG, MIL-STD, IEC).

• Background in environmental testing, EMI/EMC compliance, and system reliability analysis.

• Experience supporting hardware-in-the-loop (HITL) or model-based system simulations.

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services

• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

• Saronic pays 100% of the premium for employees and 80% for dependents

• Time Off: Generous PTO and Holidays

• Parental Leave: Paid maternity and paternity leave to support new parents

• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

• Retirement Plan: 401(k) plan

• Stock Options: Equity options to give employees a stake in the company’s success

• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.

• Occasional standing and walking within the office.

• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.

• Visual acuity to read screens, documents, and reports.

• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.

• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

Additional Information:

This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

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About the role:

Cresta's AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers' CCaaS platforms (Contact Center as a Service), including voice and digital channels , and to smoothly transition conversations between AI and human agents when needed.

This role is focused on building the backend systems that allow our AI Agents to:

• Integrate deeply with leading CCaaS platforms
• Participate in live customer conversations across voice and chat
• Maintain full conversation state and context
• Perform real-time actions within the CCaaS ecosystem
• Seamlessly hand off conversations to human agents , without losing context, history, or workflow state
• Support human agents with AI assistance after transfer

We are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration.

This is not a pure research role , it is about building production-grade infrastructure that enables AI Agents to operate reliably in mission-critical customer environments.

Why This Role Is Unique:

• AI + Real-Time Systems: Work on infrastructure that enables AI Agents to participate in live conversations at scale.
• Enterprise-Grade Integrations: Design robust integrations with major CCaaS platforms and customer systems.
• Human-AI Collaboration: Build the systems that make AI-to-human handoff seamless, contextual, and reliable.
• High-Impact Engineering: Your work directly determines how smoothly AI Agents operate in production environments.

If you’re a strong backend engineer who wants to apply your expertise to real-world AI systems operating inside complex enterprise ecosystems, this role offers that opportunity.

Responsibilities:

• Design and build scalable backend services that integrate Cresta’s AI Agents with customers’ CCaaS platforms.
• Architect systems that manage real-time conversation state, context propagation, and session lifecycle.
• Implement seamless AI-to-human handoff mechanisms, ensuring full context transfer and minimal disruption to the customer experience.
• Develop secure and reliable integrations with CCaaS APIs (voice, chat, messaging, routing, agent desktop, etc.).
• Collaborate closely with ML engineers and AI researchers to operationalize AI Agent capabilities in live environments.
• Ensure high availability, low latency, and strong observability for real-time conversation systems.
• Implement authentication, authorization, compliance, and enterprise security best practices across integrations.
• Drive improvements in reliability, performance, and scalability in production environments handling high interaction volumes

Qualifications We Value:

• Bachelor’s degree in Computer Science or related field.
• 5+ years of experience building scalable backend systems in production environments.
• Strong experience designing and maintaining robust APIs (REST, gRPC).
• Solid understanding of distributed systems and real-time communication architectures.
• Experience integrating with third-party enterprise platforms and APIs.
• Experience working with CCaaS platforms or contact center systems is a strong plus.
• Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus.
• Experience with containerized environments (Kubernetes, Docker).
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Strong understanding of system reliability, observability, and security in enterprise environments.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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We are seeking a Staff Product Manager, Orchestration Lead to join our Payments Orchestration team. As a key member of our team, you will lead the development of our orchestration product, shaping its vision, architecture, and market entry.

Responsibilities

• Define a multi-year vision for Orchestration that anticipates the next decade of user scale and complexity.
• Lead Engineering and Design through every phase of the product lifecycle, from 0-to-1 development to General Availability.
• Enforce rigorous standards for product quality, API design, and system reliability, building trust with our largest enterprise users.
• Partner with Sales and GTM teams to pitch the product, win key deals, and translate user feedback into roadmap priorities.
• Serve as the internal subject matter expert on the payment orchestration landscape, managing relationships with partners and ecosystem vendors.
• Drive cross-functional alignment with teams like Core API and Stripe Checkout to deliver a cohesive platform experience.
• Mentor or manage emerging PM talent within the domain.
• Dig deep into data, think from first principles, and deliver the right results.
• Do whatever it takes to solve problems and delight users.

Requirements

• 10+ years of experience in product management or a related product role.
• A track record of shipping technical B2B products at a high velocity.
• An obsession with product quality in all its forms,from API design to dashboard UX and documentation.
• Existing knowledge of the payments landscape or a demonstrated ability to learn complex domains quickly.
• Strong written and verbal communication skills, with a talent for articulating user problems precisely.
• An ownership mindset; you are willing to do whatever it takes to solve problems and delight users.
• Ability to dig deep into data, think from first principles, and deliver the right results.

Preferred Qualifications

• A background in Computer Science, Engineering, or a related technical field.
• The ability to understand complex systems at a deep technical level.
• Specific experience in payment orchestration or payment processing.

Benefits

• Competitive salary and equity package.
• Opportunity to work with a talented team of engineers, designers, and product managers.
• Collaborative and dynamic work environment.
• Access to cutting-edge technology and tools.
• Flexible work arrangements, including remote work options.

How to Apply

If you are a motivated and experienced product manager looking to join a fast-paced and innovative company, please submit your application, including your resume and a cover letter explaining why you are the ideal candidate for this role.

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Location

San Francisco

Employment Type

Full time

Department

Consumer Products

Compensation

• $293K – $325K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The Release Engineer team is responsible for building and maintaining the systems that power software delivery—from CI/CD pipelines and artifact management to release automation and fleet telemetry. We ensure software across bootloaders, firmware, operating systems, and cloud services is built reproducibly, validated rigorously, and released safely at scale.

About the Role

As a Release Engineer, you’ll design, build, and operate release infrastructure that enables reliable, secure, and traceable software delivery across complex multi-component systems. You’ll partner closely with embedded, cloud, and QA teams to ensure that every build—from development to OTA deployment—is fast, verifiable, and production-ready.

We’re looking for engineers who take pride in automation, build reproducibility, and system reliability—and who enjoy building the connective tissue that allows hardware and software to ship together seamlessly.

This role is based in San Francisco, CA. We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Design and operate CI/CD pipelines for multi-component builds (bootloader, firmware, OS images, backend, companion apps) using hermetic toolchains.

• Define versioning and branching strategies; automate promotions, changelogs, and artifact retention.

• Integrate unit, integration, and hardware-in-the-loop (HIL) test results; quarantine flaky tests, auto-bisect failures, and block unsafe promotions.

• Build A/B OTA update flows with verity and health checks; run staged rollouts and canaries; implement safe rollback and roll-forward strategies.

• Implement code signing for binaries and firmware, generate SBOMs, run vulnerability scanning, and attach build attestations and provenance.

• Manage dashboards and alerts for build health, promotion latency, failure rates, and fleet update telemetry.

You might thrive in this role if you:

• Have experience building and operating build and release systems for consumer devices, robotics, mobile, or embedded products.

• Are proficient in scripting and automation languages such as Python or Bash.

• Have strong Linux user-space fundamentals.

• Have experience with GitHub Actions or Buildkite, artifact registries, and reproducible toolchains.

• Have experience managing vendor BSPs and toolchains.

• Have delivered secure OTA or image updates with staged rollouts at scale.

• Are familiar with key management and supply-chain hardening.

• Have a track record of metrics-driven improvement and continuous optimization.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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