a3e7e545-094 FBS Data Production Support Analyst (Data Pipelines) Role Overview

The purpose of this role is to ensure smooth operations of our production data assets. Activities will include monitoring production systems for incident occurrence, alerting applicable parties when incidents arise and incident triaging and management. They will also carry out activities to prevent production incidents.

Key Responsibilities

  • Work with Data Pipelines, handling incidents and RCA
  • Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution.
  • Supports workflow and solutions; trouble shoots user errors and supports reporting capabilities.
  • Utilizes system monitoring utilities to monitor system availability.
  • Extracts and compiles data system monitoring data to create availability scorecards and reports.
  • System Monitoring: Continuously monitor IT systems to ensure optimal performance and availability, identifying and addressing potential issues before they escalate.
  • Monitoring and Maintenance: Regularly monitor production data assets to ensure they are functioning correctly and efficiently. Alerting applicable parties if an issue arises in production.
  • Issue Resolution: Work with data team to identify, diagnose, and resolve technical issues related to production data assets. Work with relevant teams to implement effective solutions.
  • Incident Management: Manage and prioritize incidents, ensuring that they are resolved promptly and efficiently and follow the incident management process. Document incidents and resolutions for future reference.
  • Incident Management: Respond to and resolve technical issues reported by users or automated monitoring alerts. This includes diagnosing problems, identifying solutions, and implementing fixes.
  • Problem Analysis: Analyze recurring issues to identify root causes and implement long-term solutions to prevent future occurrences.
  • Root Cause Analysis: Conduct thorough investigations to determine the underlying causes of recurring incidents and implement preventive measures.
  • Preventative Measures: Identify incidents that recur and put solutions in place to prevent recurrence.
  • Data Integrity: Work with data team to ensure the accuracy and integrity of data produced and provided to the business, work with the data teams to implement and maintain quality control measures to prevent errors.
  • Documentation: Maintain comprehensive documentation of processes, system configurations, and troubleshooting procedures. Ensure documentation is created and owned be it by the data team or the production support team.
  • Support: Provide support to data teams, data users and stakeholders. Respond to inquiries and assist with requests as applicable.
  • Optimization: Identify opportunities to optimize data production processes and implement improvements to enhance efficiency.
  • Performance Optimization: Analyze system performance and identify areas for improvement. Suggest and implement changes to enhance system efficiency and reliability.

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]]> full-time mid remote Data Pipelines, Incident Management, System Monitoring, Data Integrity, Documentation, Problem Analysis, Root Cause Analysis, Preventative Measures, SQL, Python, Java, ETL processes, Database management, Data warehousing IT Finance Capgemini https://logos.yubhub.co/view.com.png One of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion. https://jobs.workable.com https://jobs.workable.com/view/ffvEvDAAYzjgBfJeCMdK9E/remote-fbs-data-production-support-analyst-(data-pipelines)-in-mexico-at-capgemini 2026-03-09 1f4d2ba0-0fe Performance Engineer About the Role We are seeking a Performance Engineer to join our team in Auckland. As a Performance Engineer, you will play a key role in delivering Vista's Performance Engineering strategy across our SDLC and SaaS environments. ### Key Responsibilities - Work alongside engineering teams to design, implement, and manage load tests appropriate for purpose across our various products. - Manage our performance testing environments, both on-premise and Cloud. - Carry out deep investigations of performance results, reporting findings back to key stakeholders as required. - Provide training and guidance to engineering teams to help take ownership of their own performance testing assets and testing functions. - Help maintain our Performance Engineering platform, including processes, analysis tools, and testing framework. ### Performance Troubleshooting - Provide performance troubleshooting and issue resolution services to both Operational and Engineering teams as required. - Work with Knowledge Services team to create required documentation. ### Requirements - You have an investigative mindset, with a drive to solve problems and figure out "how things work." - Experience with troubleshooting complex technical issues. - Experience with Load Testing techniques and tools such as JMeter. - Ability to understand and process complex data sets, interpret statistical metrics, and derive conclusions. - Knowledge of system monitoring tools such as Grafana, Datadog, APMs, etc. - Confidence to develop code using some or all of Python, Powershell, Shell scripts, Go, or whatever other languages may be needed. - Knowledge and experience across multiple architectural areas, including client and server applications, databases, network technologies, and cloud (Azure specifically). - A critical thinker, able to balance scepticism and confidence, based on the strength of evidence. - Ability to communicate ideas and concepts clearly and concisely. - Down-to-earth, pragmatic approach; ability to balance aspirational goals and direction with real-world constraints and business reality. - Experience working in a SaaS company is beneficial. - Relevant tertiary qualification (computer science, engineering, applied maths/statistics or similar) or equivalent experience. ### Benefits - Excellent work/life balance including a 4 ½ day working week. - Hybrid working (home and office-based split). - Medical and Life insurance (after qualifying period). - Volunteer day, enhanced paid parental leave, and wellness benefits. - Strong mentoring & career development focus. - Fun team events including the Vista Innovation Cup.

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]]> full-time mid hybrid Load Testing, JMeter, System Monitoring, Grafana, Datadog, APMs, Python, Powershell, Shell scripts, Go, Azure, Cloud, Database, Network Technologies Engineering Technology Vista https://logos.yubhub.co/j.com.png Vista is a software company that makes software for the cinema industry, with a global presence and over 25 years of experience. https://apply.workable.com https://apply.workable.com/j/B39AE3E973 Auckland 2026-03-09