This is a hands-on role at the intersection of content development, knowledge management, product education, and enablement operations. You'll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence.

Key Responsibilities:

• Own Academy publishing and learner flow
• Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences
• Ensure Academy content is structured clearly, tagged correctly, QA'd thoroughly, and published with a consistently high quality bar
• Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy

• Build high-quality learning content
• Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content
• Create learning assets across formats, including written guidance, modules, video, demos, and supporting multimedia
• Tailor content to different audiences and use cases while keeping the experience clear, practical, and easy to apply

• Make the Academy the front door to learning
• Ensure Academy pathways surface the right supporting resources from across the wider enablement ecosystem
• Use thoughtful cross-linking and content design to connect learners to the most relevant knowledge base, in-app, or other supporting resources when needed, without making the Academy feel fragmented or duplicative

• Maintain content quality and hygiene
• Run strong QA before publish, including metadata, links, learner flow, structure, and accuracy checks
• Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale or conflicting material

• Iterate based on feedback and signals
• Track learner feedback and basic performance signals to identify where Academy content or structure can improve
• Ship small, evidence-led improvements and document what changed and why

• Partner across teams
• Work closely with Product, Customer Success, Support, Revenue Enablement, SMEs, and other cross-functional partners to keep content aligned with the product and with real user needs

• Use AI and product fluency as a force multiplier
• Become a true Synthesia power user who can build, test, demo, and explain core workflows with confidence
• Use AI tools thoughtfully to accelerate drafting, structuring, and iteration while maintaining a high quality bar and verifying outputs carefully

Requirements:

• Experience creating customer-facing learning, enablement, or product education content
• Experience publishing and maintaining content in an LMS or Academy environment
• Strong writing and information design skills, with the ability to simplify complex workflows clearly
• Strong QA habits and attention to detail across links, metadata, structure, and learner flow
• Experience working cross-functionally with Product, Support, Customer Success, and SMEs
• A data-informed approach to iteration, using feedback and simple signals to improve what you ship

Nice-to-Haves:

• Experience in B2B SaaS, customer education, or scaled self-serve enablement
• Experience working across Academy, help center, and in-app education surfaces
• Familiarity with taxonomy, content audits, or information architecture
• Experience using Synthesia or other AI-powered content creation tools
• Experience supporting webinars, live sessions, or virtual facilitation
• Additional proficient language skills are a plus in French/German/Spanish

Why Join Synthesia:

• Help customers go beyond quick answers
• Build with craft, autonomy, and influence
• Raise the bar on quality
• Join a team building for the future of work

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About the role

• Drive Synthesia's growth through inbound prospecting activities, qualifying incoming leads that could turn into opportunities via phone calls, emails, social media, events, webinars, and campaigns

• Develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points, and Account Executive hand-off

• Create and activate emails sequences, make cold-calls to map and penetrate accounts

• Conduct follow-up calls and emails until meetings are set

About you...

• A background in Sales/Recruitment or a keen interest - preferably in B2B Software / SaaS solutions / Consulting / Web3 / Other-tech-stuff

• Interpersonal and presentation skills

• Ability to thrive in a fast-paced, high-growth, rapidly changing environment

• Attention to detail and outstanding communication skills (including phone skills, listening skills, and writing skills)

• Self-driven with the desire to help Synthesia grow, you'll have the support and autonomy to create scalable processes for success

• You have an entrepreneurial spirit/experience with a strong growth mindset

• Ambitious and self-motivated with comfort in a quota-carrying environment

• You must be able to commit to being in our Midtown office 5 days per week, until you hit the target for the month

Bonus points...

• Prior experience using Sales Automation/Prospecting Tools (Amplemarket, Salesloft, Outreach) & CRM (Salesforce)

• You've worked at a fast-growing startup

• You ace cold calling and relationship building

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• 25 days of annual leave + Public holidays + paid sick leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

Salary: $65,000 - $85,000 OTE + stocks/equity

Location: New York City - Nomad District

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Location

London

Employment Type

Full time

Location Type

On-site

Department

CommercialStrategic Sales

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you're reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role...

• Drive Synthesia's growth through inbound and some prospecting activities, generating leads that will turn into opportunities and closed business

• Educate and work on leads through inbound or outbound activities via phone calls, emails, social media, events, webinars, and campaigns

• Develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points, and Account Executive hand-off

• Create and activate emails sequences, make cold-calls to map and penetrate accounts

• Conduct follow-up calls and emails until meetings are set

About you...

• Must be fluent in French and English

• At least 6+ months of B2B outbound experience, preferably with Software / SaaS solutions / Consulting / Web3 / Other-tech-stuff

• History of quota attainment

• Interpersonal and presentation skills

• Ability to thrive in a fast-paced, high-growth, rapidly changing environment

• Attention to detail and outstanding communication skills (including phone skills, listening skills, and writing skills)

• Self-driven with the desire to help Synthesia grow, you'll have the support and autonomy to create scalable processes for success

• You have an entrepreneurial spirit/experience with a strong growth mindset

• Ambitious and self-motivated with comfort in a quota-carrying environment

Bonus points...

• Prior experience using Sales Automation/Prospecting Tools (Amplemarket, Salesloft, Outreach) & CRM (Salesforce)

• You've worked at a fast-growing startup

• You ace cold calling and relationship building

• If you cold call your future manager

• If in London, you can work from our Regents Park office 5 days a week. Remote if in France.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

💸 A competitive salary + stock options in our fast-growing Series C start-up.

🏥 Private Medical Insurance (London)

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🥳 Regular socials and company retreats + free office snacks and regular tasty lunches! (London)

👉 A generous referral scheme.

🧓 Pension contribution

💻 A brand new computer + monitor and an additional home office set-up budget.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

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