{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/support-case-management"},"x-facet":{"type":"skill","slug":"support-case-management","display":"Support Case Management","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b479b4ca-607"},"title":"Product Support Specialist","description":"<p>We are hiring Product Support Specialists to join our team in Tokyo. As a Product Support Specialist, you will be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day-to-day. You will also help us identify and close gaps in our team&#39;s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Become an expert in all Anthropic products</li>\n<li>Respond to user support cases, in English and Japanese, with a variety of complexity</li>\n<li>Clearly and empathetically communicate with a wide range of user personas</li>\n<li>Manage on-call tasks for high-urgency user issues with extreme ownership</li>\n<li>Prioritize critically and comfortably adapt to an ever-evolving product landscape</li>\n<li>Operate in ambiguity, making informed decisions even in never-before-seen situations</li>\n<li>Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale</li>\n<li>Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates</li>\n<li>Uplevel our team&#39;s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience in providing technical product support, in both English and Japanese, within a second tier, escalated, or priority support team</li>\n<li>Familiarity with APIs and technical SaaS products and can deeply understand technical docs with ease</li>\n<li>Demonstrated ability to thrive in fast-paced, reactive situations while meeting core support metrics targets</li>\n<li>Strong user empathy and are expert in the lifecycle of a support case</li>\n<li>Crisp but kind written communication skills and a deep care for the details</li>\n<li>Enjoy helping others learn about new features and complex concepts</li>\n<li>Persistent and curious, delighting in the hunt of tracking down a bug or issue, and energized by fixing this for all similar users going forward</li>\n<li>Experience contributing to the foundations of a support team</li>\n<li>Proficient at working in a technical environment and are interested in Anthropic&#39;s products</li>\n<li>Deep sense of ownership, and excited to help us build our team!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b479b4ca-607","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5138042008","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Japanese","English","APIs","Technical SaaS products","Support case management","Communication","Problem-solving","Team collaboration","Knowledge sharing"],"x-skills-preferred":["Cloud computing","DevOps","Agile methodologies","Customer success","Technical writing"],"datePosted":"2026-04-18T15:43:15.732Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo, Japan"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Japanese, English, APIs, Technical SaaS products, Support case management, Communication, Problem-solving, Team collaboration, Knowledge sharing, Cloud computing, DevOps, Agile methodologies, Customer success, Technical writing"}]}