Our team collaborates with many cross-functional teams at Stripe to deliver innovative solutions that address evolving user needs. You will develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap.

Responsibilities:

• Develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap
• Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively
• Collaborate with engineering, design, legal, and other teams to jointly shape product experiences that delight Stripe’s users
• Ensure we are building a reliable, performant platform, including system reliability, API extensibility, and latency
• Use metrics to inform your point of view and leverage analytics to measure success

Requirements:

• 7-12+ years of industry product management experience
• Experience in payments, fintech, financial infrastructure, or a closely adjacent domain
• Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale
• Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems
• Strong analytical capabilities with experience defining and tracking success metrics, running experiments (e.g., holdback tests), and using data to measure product impact on revenue, conversion, and margins
• Experience working on products that require aligning multiple stakeholders, developing joint roadmaps, and navigating competing priorities between internal goals and external partner objectives
• Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility
• Background delivering successfully on multi-quarter roadmaps and aligning and influencing diverse stakeholders to achieve shared goals
• Strong business acumen and comfort with complex ecosystem and platform-level problems

Preferred qualifications:

• Bachelor's degree (or relevant degree equivalent): Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences
• Demonstrated success and strong execution track record in building payment products
• Experience working at scale , you’ve managed products handling high transaction volumes where availability, latency, and marginal basis points matter

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As a Customer Success Manager at Intercom, you will work with thousands of exciting customers from various industries to help them realize the full value of their Intercom investment. You will engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.

What will I be doing?

• Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary.
• Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements.
• Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions.
• Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of intercom packages.
• Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team.
• Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team.
• Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers.

What skills do I need?

• 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
• Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.
• Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Ability to understand and communicate complex problems clearly and concisely to different audiences.
• Self-motivating and entrepreneurial team player.
• Experience building lasting relationships with customers and colleagues.
• Experience setting up and using SaaS Communication Products

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

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Mixpanel turns data clarity into innovation. We're trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber. Our AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

As a Senior Enterprise Account Executive, you'll help our future customers understand the power of Mixpanel as the best-in-class product analytics solution in the market. Collaboration is key, between building strong relationships with prospects and key stakeholders to working with internal cross-functional partners like Solutions Engineering to win together as one team.

Responsibilities

• Generate new business opportunities by selling directly to top-tier digital analytics decision-makers, including C-level executives and other key stakeholders
• Manage 6-18 month sales cycles, including dovetailing customer requirements with Mixpanel's current or adjusted roadmap
• Manage customer-side buying process from discovering/creating need, building a business case to a formal RFP, procurement to IT security review process
• Maintain accurate Salesforce records related to New Business opportunities, and deliver accurate weekly forecasts related to revenue targets
• Approach all deals with a customer-focused mentality. Develop relationships and uncover the needs of multiple key stakeholders to find value moments
• Collaborate cross-functionally with key partners such as Solutions Engineering, Customer Success, Product, Marketing, and Legal to understand strategic enterprise use cases and needs

We're Looking For Someone Who Has

• At least 7+ years of experience in full-cycle SaaS Sales from prospect to close, as an Enterprise Account Executive or additional related cross-functional roles
• Proven ability to succeed in outbound prospecting and generating significant deal outcomes
• Passion for communicating value to senior stakeholders and figuring out creative ways to create success and develop new business cases internally for the company
• Proven ability to own, manage a complex sales cycle utilizing solution and value selling approaches resulting in exceeding activity, pipeline, and revenue targets
• Expertise in engaging with C-level executives and managing high-stakes negotiations
• Effective communicator and strong presenter, with proven ability to influence senior stakeholders
• Adaptability , you understand that change is constant, and you embrace it
• Agility and resilience , you move quickly and encourage continued improvement
• Strong work ethic, desire to learn, and a drive to excel
• Curiosity for the product analytics space

Bonus Points For

• Experience selling into high-growth tech companies
• Experience with Mixpanel or other analytics tools
• Specific industry experience in one or more of the following: Tech, Fintech, ecomm/retail, M&E

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors.

Mixpanel Compensation Range: $267,750-$362,250 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment , combining data, experience, and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We're a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

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Your work will help IT and security administrators feel at ease with increasing Databricks usage in their organization. Our data champions will benefit from the data security and operational simplicity you provide, to ensure that they can focus their time on creating most value for their users.

The impact you will have:

• Make security a market differentiator that enables Databricks to succeed in enterprise and regulated industries.
• Help Databricks gain the trust of CSO teams of security sensitive customers and qualify the Lakehouse platform for all data classes in the customer organization.
• Build a vision for a best-in-class network and data security policy model that provides secure access to customer workloads and data while minimizing exposure to unauthorized access and risk of data loss.
• Partner with privacy, legal, and security teams to deliver anonymization, retention, and residency for regulated data and sensitive assets such as AI models.
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry.
• Partner with cloud providers and support confidential compute - Rationalize and refine the differences in customer experience and data security technologies across multiple clouds including Azure, AWS and Google Cloud.

What we look for:

• 7+ years of product management experience with enterprise B2B or SaaS products, with experience delivering successful customer-facing products/features.
• Domain expertise in data security, data privacy, and encryption
• An accomplished senior product manager who can define and deliver on success metrics, summarize customer inputs into actionable requirements, and crisply communicate product value propositions to customers and sales teams.
• Experience partnering with senior engineering leadership with an ability to deep-dive into complex technical concepts.
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Passion for designing products that simplify user experience of technically complex products.

Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

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Responsibilities

• Build initiative execution with roadmap, milestones, and launch readiness for cross-functional initiatives.
• Drive cross-functional coordination across Music, Editorial, Marketing, Markets, Comms, and related stakeholders.
• Produce executive-ready analyses, summaries, and structured decision materials, translating operational detail into strategic insights and clear narrative.
• Maintain clarity on how initiatives connect to broader Music and company priorities developing single sources of truth to ensure alignment across teams.
• Translate strategy into sequenced workstreams and accountable owners, building launch plans and operating models
• Own the development high-level strategic goals into measurable assumptions and success metrics, building structural analysis and planning frameworks
• Maintain tracking covering budget and performance indicators in partnership with Analytics and Finance.

Requirements

• 5+ years experience in BizOps, Strategy & Operations, consulting plus operating experience, program leadership, or similar high-complexity roles
• Demonstrated track record driving cross-functional initiatives from concept to launch with attention to detail
• Highly structured thinker who can build clarity in ambiguous environments.
• Proactive, adaptable, and energized by fast-paced, high-visibility initiatives.
• Clear, concise communicator with strong judgment and storytelling ability.
• Passionate about music and attuned to the evolving artist and creator landscape

Benefits

• Health insurance
• Six-month paid parental leave
• 401(k) retirement plan
• Monthly meal allowance
• 23 paid days off
• Paid flexible holidays
• Paid sick leave
• Equity
• Salary range: $92,126 – $131,609

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This role will own the research and customer understanding side of UX, translating insights into actionable design direction and helping deliver a world-class shopping experience for gamers across mobile, and desktop. You will be the bridge between stakeholders, product, and engineering—ensuring that what we build is deeply grounded in user needs and measurable business outcomes.

Key Responsibilities (Prioritized)

1. User Research, Personas & Insights (Core Focus)

• Plan, conduct, and synthesize qualitative and quantitative research (usability tests, interviews, surveys, concept tests, diary studies where relevant) for key e-commerce journeys (browse, PDP, cart, checkout, support, etc.).
• Perform usability testing on in-flight and existing experiences; identify friction points and prioritize issues based on impact and severity.
• Work with Marketing to Design and analyze surveys to capture shopper and retail associate feedback; translate findings into clear, prioritized recommendations.
• Develop, maintain, and evolve data-backed personas and customer cohorts, incorporating behavioral analytics, survey data, and qualitative insights.
• Create customer journey maps, task flows, and experience blueprints that articulate pain points, opportunities, and success metrics.
• Partner with analytics teams (or use tools directly) to connect UX research with quantitative signals (conversion, funnel drop-off, time on task, search behavior, etc.).

2. Experience Design & Delivery

• Work with Product Managers, UX leadership, peers, developers, and stakeholders to conceptualize, design, and refine intuitive e-commerce experiences and components across devices.
• Develop and maintain interactive wireframes, flows, and prototypes (low to high-fidelity) to support product definition, experimentation, and development.
• Analyze user interface problems and create design solutions that balance user needs, technical constraints, and measurable business goals.
• Take part in ideation, scoping, and discovery for new features and initiatives, contributing customer and research perspectives to roadmap decisions.
• Clearly articulate design rationale and seek feedback early and often from stakeholders.

3. Cross-Functional Collaboration & Execution

• Act as a bridge between Product, Engineering, and stakeholders, ensuring user needs are translated into clear requirements and acceptance criteria.
• Partner closely with Engineering and QA to ensure UI designs are implemented to spec and perform as expected in real-world conditions.
• Collaborate with Product Managers to define hypotheses, success metrics, and test plans for UX improvements (e.g., A/B tests, multivariate tests).
• Communicate research findings and design decisions in a way that is accessible, compelling, and actionable for non-design audiences.

4. Design Systems & UX Quality

• Collaborate with the UI/UX Lead on maintaining consistency with the emerging design language, component library, and interaction patterns across SteelSeries experiences.
• Provide input and feedback on design system evolution, ensuring components support real customer needs and e-commerce use cases.
• Contribute to best practices, standards, and guidelines for UX and research within the team.

5. Continuous Improvement & Learning

• Stay current on e-commerce UX patterns, experimentation methods, and research tools; bring relevant ideas back to the team.
• Mentor or support junior designers or cross-functional partners in basic research methods and UX-thinking.
• Show clear communication abilities and a growth-oriented mindset, regularly requesting feedback and applying it to improve your work.

Qualifications

Must-Have

• 4+ years of experience in UX/Product Design, with a meaningful portion focused on e-commerce experiences (DTC, retail, or marketplace).
• Demonstrated experience planning and running user research: usability testing, interviews, surveys, and synthesis into personas, journeys, and clear recommendations.
• Demonstrated ability to design for complex flows such as catalog browsing, product discovery, checkout, account management, or similar.
• Advanced proficiency with modern design and prototyping tools (e.g., Figma, Sketch, XD, or similar).
• Experience working in cross-functional product teams (PM, engineering, data, marketing, operations).
• Ability to define and track UX success metrics in partnership with Product and Analytics (e.g., conversion, drop-off, NPS, CSAT, task success).
• Excellent written and verbal communication; comfortable presenting to stakeholders at different levels.
• Portfolio that shows end-to-end ownership from research and insight through to shipped experiences and measurable impact.

Nice-to-Have

• Experience in gaming, consumer electronics, or enthusiast communities.
• Familiarity with Contentful, SFCC, or other enterprise e-commerce/CMS platforms.
• Experience with A/B testing & experimentation platforms.
• Experience building and maintaining research repositories and scalable research ops practices.

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Location

San Francisco

Employment Type

Full time

Department

Marketing

Compensation

• $284K – $415K

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the team

OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform.

We take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels.

About the role

We’re looking for a Monetization Product Marketer, Advertising to help shape and scale our advertising products and go-to-market strategy. You’ll combine strategy, market and customer insight with strong product intuition to guide roadmap priorities, mitigate product risks, and deliver launches and coordinate go-to-markets that drive adoption and measurable business impact. This role is ideal for someone who thrives in ambiguity, enjoys turning complex technical capabilities into clear customer value, and can lead cross-functional work in a fast-moving environment.

In this role you will:

• Lead market assessment and customer discovery to identify advertiser needs, market trends, and competitive dynamics

• Translate insights into clear product requirements, positioning, and go-to-market plans in close partnership with Product and Engineering

• Partner with Design, Data Science, and Analytics to define success metrics, measurement strategy, and experimentation plans

• Identify product risk areas (e.g., performance, safety, policy, trust) and drive cross-functional plans to mitigate them

• Own launch strategy and execution for new and improved advertising products, including messaging, enablement, and rollouts

• Build narratives and materials that explain value simply (e.g., positioning, sales decks, one-pagers, FAQs, internal comms)

• Lead the go-to-market strategy and coordination to drive product adoptions and sales in coordination with Sales, Partnerships and Product (Including client communications, product documentation, and positioning)

• Coordinate across stakeholders to keep workstreams aligned, remove blockers, and deliver outcomes on time

• Continuously evaluate and improve existing experiences to drive retention, performance, and advertiser satisfaction

You might be a great fit if you…

• Have strong structured problem solving skills - taking ambiguous problems, breaking them down into answerable parts and then designing and managing a process to answer these questions and driving implementation

• Can connect advertiser needs to product strategy, and influence prioritization across Product/Engineering/Design

• Understand the advertising ecosystem: measurement, targeting/relevance, creative, auctions, and performance tradeoffs

• Have experience marketing products—especially advertising, marketing tech, platforms, or data/AI products

• Communicate clearly and persuasively—turning technical concepts into crisp customer value and differentiated positioning

• Are fluent in both qualitative and quantitative research (customer interviews, surveys, funnel analysis, experimentation)

• Thrive in fast-paced, ambiguous environments and can manage multiple concurrent projects with strong judgment

• Are highly collaborative, proactive, and comfortable leading cross-functional efforts without direct authority

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of artificial intelligence while also ensuring that AI is developed in a way that is safe and beneficial to society.

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialSolutions Consulting

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Native-level proficiency in Italian
• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment

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Location

Europe

Employment Type

Full time

Location Type

Remote

Department

CommercialPost Sales

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Native-level proficiency in German
• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment

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About the role

We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

Responsibilities

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.

• Define and build the customer onboarding process, ensuring it is seamless and efficient.

• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.

• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.

• Define success measures and drive metrics for product adoption and engagement.

• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.

• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.

• Excellent communication, presentation, and interpersonal skills.

• Creative and innovative mindset with the ability to develop engaging and impactful training programs.

• Ability to work collaboratively with cross-functional teams to achieve common goals.

• Experience with building certification programs and defining success metrics.

• Passion for providing an exceptional customer experience and a dedication to continuous improvement.

• Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• 25 days of annual leave + Public holidays + paid sick leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

Salary

Salary: $70,000 - $130,000 based on experience level and location

Location

Location: New York City or Austin

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