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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1c9cc3de-d30"},"title":"Head of Member Growth and Engagement","description":"<p><strong>Job Description</strong></p>\n<p>As the Head of Member Growth and Engagement, you will serve as the primary architect and operator of our revenue engine, owning the entire member lifecycle from lead identification through long-term retention.</p>\n<p>We are looking for a leader who balances the tactical precision needed to hit monthly revenue targets with the strategic vision to re-engineer our enrollment and retention journeys. In this role, you will collaborate across marketing, tech, and operations to unlock step-change improvements in performance and build a world-class member growth and engagement organization.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Orchestrate the end-to-end member growth and retention strategy, aligning cross-functional roadmaps to drive step-change improvements in business performance.</li>\n<li>Own the P&amp;L-defining metrics of the business, including Enrollment Rate, LTV:CAC, and Monthly Retention.</li>\n<li>Partner with Strategic Finance to model performance inputs and establish long-term enrollment and engagement targets.</li>\n<li>Architect the end-to-end member journey, identifying high-impact engagement touchpoints and implementing automated interventions to mitigate churn.</li>\n<li>Translate annual financial goals into rigorous monthly and weekly operational plans to ensure the business is always paced to exceed revenue targets.</li>\n<li>Maintain a high-fidelity feedback loop with the executive team, providing transparent reporting on KPIs, campaign performance, and revenue pacing.</li>\n<li>Directly oversee a multi-disciplinary team across Outreach, Lifecycle Marketing, and Marketing Operations to foster a high-performance, data-driven culture.</li>\n<li>Identify and diagnose performance gaps in real-time, deploying rapid-response tactics to protect in-month revenue and retention targets.</li>\n<li>Influence the technical roadmap for CRM and marketing automation to ensure the organization has the precision instrumentation required for scale.</li>\n<li>Partner with Product and Engineering to co-author roadmaps and define KRs, ensuring technical resources are prioritized against commercial impact and that teams are held accountable for moving the needle on growth and retention metrics.</li>\n</ul>\n<p><strong>Who You Are</strong></p>\n<ul>\n<li>10+ years of experience with at least 4+ years in senior leadership within subscription models, operating with a P&amp;L owner’s mindset and total bottom-line accountability.</li>\n<li>Can quantify every action, treating a 1% shift in retention as a critical financial lever rather than just a marketing metric.</li>\n<li>Possess the technical depth to partner with Product and Engineering to architect the infrastructure your revenue engine requires.</li>\n<li>Ability to move fluidly between high-level strategy and granular data, diagnosing root causes quickly and doing the math to ensure goals are reachable.</li>\n<li>A proven leader of multi-disciplinary teams who influences cross-functional roadmaps to unlock step-change growth.</li>\n<li>Ability to thrive on owning a number and proactively deploy tactics to close performance gaps before they impact the quarter.</li>\n<li>Comfortable balancing growth-hungry urgency with a deep respect for product integrity and the long-term member experience.</li>\n</ul>\n<p><strong>Why You Should Join Our Team</strong></p>\n<p>By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.</p>\n<p>We strive to create an environment where employees from all backgrounds are respected. We also offer:</p>\n<ul>\n<li>Competitive healthcare benefits</li>\n<li>Generous equity compensation</li>\n<li>Unlimited vacation</li>\n<li>Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&amp;A questions, and opportunities for 1-1 mentorship)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1c9cc3de-d30","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Pomelo Care","sameAs":"https://www.pomelocare.com","logo":"https://logos.yubhub.co/pomelocare.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/pomelocare/jobs/5850245004","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["subscription models","P&L management","data analysis","marketing automation","CRM"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:51:20.832Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Healthcare","skills":"subscription models, P&L management, data analysis, marketing automation, CRM"}]}