Key Responsibilities:

• Handle complex customer complaints from start to finish, including root cause analysis and resolution
• Develop, implement, and monitor corrective and preventive measures, including effectiveness testing
• Document analysis results in SAP and other tools
• Create technical feedback reports (e.g. 8D reports, status updates)
• Support customer meetings in collaboration with product or key account management
• Call in the PST (Product Safety Team) for critical complaints
• Communicate as needed with market surveillance
• Moderate 8D workshops

Requirements:

• Proficiency in SAP and Excel
• Experience with customer portals, programming knowledge a plus
• Methodical competence in claim management (e.g. 5-Why, Ishikawa, 8D)
• Basic knowledge of quality management and deep process understanding
• Strong communication skills, confident appearance, and sovereign handling of demanding customers
• Excellent German language skills in writing and speaking, good English language skills for communication with international customers
• Analytical thinking and structured work approach
• Teamwork, resilience, and willingness to continuous learning

What We Offer:

• Balance between private and professional life (e.g. flexible working hours, time-off-in-lieu, 30 days annual leave, leave of absence possibilities)
• Secure future prospects in a dynamic, globally operating company
• Performance-based remuneration and good social benefits of the chemical industry (e.g. holiday pay, Christmas bonus)
• Individual training opportunities and workshops
• Occupational pension scheme, disability insurance, and long-term account
• Occupational health management (e.g. cooperation with fitness studios, action days, company sports, social counseling)

FUCHS promotes equal opportunities. Applications from disabled people will be given special consideration when equally qualified.

If you have any questions, Alexandra Freund will be happy to answer them at Alexandra.Freund.EXT@fuchs.com

Join our team and let's move the world together! [jobs.fuchs.com](https://jobs.fuchs.com/)

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