We're hiring an engagement manager to lead and coordinate delivery of agentic workflows for a national security customer. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness.
\nKey responsibilities include: Managing customer relationships from the executive to the end user Working alongside customers to scope agentic workflow use cases that Scale's engineering team will build and refine Leading a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Overseeing onboarding and successful implementation of customer accounts
\nMust haves: Active TS/SCI clearance 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and able to travel at least 25% of the time
\nCompensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.
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\nYour responsibilities will include: Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities. Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making. Own executive-facing weekly, monthly or quarterly reporting. Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs Support planning: support with forecasting/planning processes for your business area, including near/medium/long-term planning, to enable leadership to make strategic decisions
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\nResponsibilities:\nProvide day-to-day technical support for wire harness manufacturing operations (cutting, stripping, crimping, soldering, overmolding, braiding, labeling, continuity testing, etc.).\nDevelop and maintain work instructions, process documentation, and standard operating procedures (SOPs).\nOptimise cycle times, workstation layouts, and material flow using Lean manufacturing principles.\nLead root cause analysis and corrective actions for production issues (e.g., crimp pull failures, misrouting, labeling errors, test failures).\nDrive continuous improvement initiatives to improve first-pass yield (FPY), reduce scrap, and increase throughput.\nCollaborate with design engineering to review harness drawings, schematics, and BOMs for manufacturability (DFM/DFA).\nDevelop process flows, tooling requirements, and capital equipment justifications for new harness builds.\nDesign and implement assembly fixtures, test boards, and poka-yoke devices.\nSupport pilot builds and production ramp-up activities.\nSpecify and validate tooling and wire processing equipment.\nEnsure calibration and preventative maintenance schedules for assembly and testing equipment.\nValidate quality through testing, measurement, and analysis.\nEnsure compliance with IPC/WHMA-A-620 standards and internal quality requirements.\nAnalyse production and quality data to identify trends and systemic issues.\nParticipate in internal and external audits as needed.\nMaintain manufacturing documentation in ERP/MES systems.\nGenerate and update routings, labor standards, and cost models.\nSupport Engineering Change Orders (ECOs) and configuration control.\nWork closely with Quality, Supply Chain, Production Supervisors, and Design Engineering.\nProvide technical training and guidance to operators and technicians.\nSupport supplier development related to harness components and subassemblies.
\nQualifications:\nBachelor's degree in Manufacturing Engineering, Mechanical Engineering, Electrical Engineering, or related field.\n1+ years of experience in wire harness or cable assembly manufacturing.\nStrong knowledge of IPC/WHMA-A-620 standards.\nExperience with crimp validation (pull testing, crimp height measurement, microsectioning).\nFamiliarity with Lean Manufacturing and continuous improvement methodologies.\nProficiency in interpreting electrical schematics and harness drawings.\nExperience with ERP/MES systems.\nStrong analytical and problem-solving skills.
\nPreferred Qualifications:\nExperience in vehicle, aerospace, robotics, or defense manufacturing environments.\nFamiliarity with automated wire processing equipment (e.g., Komax, Schleuniger).\nSix Sigma certification or formal training in structured problem solving (8D, DMAIC).\nExperience with overmolding, shielding, or high-voltage harness assemblies.\nKnowledge of test equipment for continuity, hipot, and functional validation.
\nWork Environment:\nManufacturing floor environment with exposure to production equipment.\nOccasional lifting of harness boards and fixtures.\nHands-on involvement with tooling, fixtures, and test equipment.
\nAdditional Information:\nBenefits:\nMedical Insurance: Comprehensive health insurance plans covering a range of services\nSaronic pays 100% of the premium for employees and 80% for dependents\nDental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care\nSaronic pays 100% of the premium under the basic plan for employees and 80% for dependents\nTime Off: Generous PTO and Holidays\nParental Leave: Paid maternity and paternity leave to support new parents\nCompetitive Salary: Industry-standard salaries with opportunities for performance-based bonuses\nRetirement Plan: 401(k) plan with company match\nStock Options: Equity options to give employees a stake in the company's success\nLife and Disability Insurance: Basic life insurance and short- and long-term disability coverage\nPet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline\nAdditional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
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\nLocation
\nSan Francisco
\nEmployment Type
\nFull time
\nDepartment
\nMarketing
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nBenefits
\nAbout the team
\nOpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Marketing team helps deeply understand customer audiences and market dynamics, influence the development of the right products, build sustainable and customer-aligned monetization models, and drive awareness, adoption, and usage across OpenAI’s products and platform.
\nWe take a data-driven approach to understand markets, develop monetization strategies, and uncover customer needs that shape product strategy and messaging. We partner closely with Sales, Partnerships, Product, Engineering, Research, Comms, and Design to deliver a cohesive end-to-end customer experience and lead go-to-market efforts for new product launches across channels.
\nAbout the role
\nWe’re looking for a Monetization Product Marketer, Advertising to help shape and scale our advertising products and go-to-market strategy. You’ll combine strategy, market and customer insight with strong product intuition to guide roadmap priorities, mitigate product risks, and deliver launches and coordinate go-to-markets that drive adoption and measurable business impact. This role is ideal for someone who thrives in ambiguity, enjoys turning complex technical capabilities into clear customer value, and can lead cross-functional work in a fast-moving environment.
\nIn this role you will:
\nYou might be a great fit if you…
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of artificial intelligence while also ensuring that AI is developed in a way that is safe and beneficial to society.
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