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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1949ad71-41a"},"title":"Senior Manager, Engagement Management","description":"<p>As a Senior Manager, Engagement Management, you&#39;ll help scale GitLab&#39;s Professional Services business across Europe and Asia by managing a team that works closely with Sales and Customer Success to turn customer needs into clear services proposals and faster time to value.</p>\n<p>This is a strategic leadership role with regional scope, focused on professional services sales, forecast accuracy, team development, and stronger alignment across go-to-market teams. You&#39;ll report through the Professional Services organization and play a key role in shaping how GitLab supports enterprise and commercial customers adopting our AI-powered DevSecOps platform.</p>\n<p>In your first year, you&#39;ll help strengthen forecasting discipline, improve opportunity distribution and proposal quality, and create more consistent practices for discovery, scoping, estimation, and statement of work development.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Manage a team of Engagement Managers responsible for consultative Professional Services selling across your region.</li>\n<li>Manage regional Professional Services bookings accountability and maintain a timely, accurate weekly forecast.</li>\n<li>Coach team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing.</li>\n<li>Work with Sales Leadership and Customer Success leaders to align territory priorities, forecast updates, and services strategy.</li>\n<li>Distribute customer opportunities across the team to support balanced geographic or segment coverage.</li>\n<li>Develop strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations.</li>\n<li>Partner with Professional Services Delivery, Ecosystem Partners, and Product teams to define common estimation patterns and proposal standards.</li>\n<li>Improve the Professional Services sales process, including proactive services positioning, scalable offerings, and more consistent selling practices.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Experience managing, guiding, or delivering work in Professional Services or Customer Success environments.</li>\n<li>Experience supporting Professional Services sales, including consultative selling and customer-facing solution discussions.</li>\n<li>Ability to work effectively with Account Executives and other go-to-market partners during the sales process.</li>\n<li>Knowledge of subscription-based business models across SaaS and on-premises offerings.</li>\n<li>Capability to coach teams through complex negotiations, prioritization decisions, and structured deal execution.</li>\n<li>Comfort using GitLab in day-to-day work and staying current with product releases and feature updates.</li>\n<li>Skill in guiding distributed teams through clear communication, accountability, and asynchronous collaboration.</li>\n<li>Openness to candidates with transferable experience from related services, customer-facing, or revenue-focused leadership roles.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>We are part of GitLab&#39;s Professional Services organization and support customers by shaping services engagements that help them adopt GitLab effectively and realize value sooner. 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