{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/strong-technical-leadership"},"x-facet":{"type":"skill","slug":"strong-technical-leadership","display":"Strong Technical Leadership","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3a031f82-087"},"title":"Senior Engineering Manager - Team Billing","description":"<p>Join Intercom as a Senior Engineering Manager to lead Team Billing , the group that owns the core systems powering how customers buy Intercom, how we meter usage, bill accurately, recognise revenue, and keep money flowing.</p>\n<p>This is a high-impact, high-visibility role at the heart of Growth Engineering, partnering closely with Pricing &amp; Packaging, Order, Self-Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations.</p>\n<p>You&#39;ll drive clarity, focus, and execution across a mission-critical platform while fostering a culture of ownership, accountability, and incredibly high standards.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Leading and scaling a team building and enhancing Intercom&#39;s billing, subscription, invoicing, and metering capabilities , the backbone of revenue and monetisation experiences.</li>\n</ul>\n<ul>\n<li>Owning and improving the reliability and operational excellence of Billing systems: on-call quality, incident response, observability, and product health standards.</li>\n</ul>\n<ul>\n<li>Partnering with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) , balancing near-term needs with long-term platform evolution.</li>\n</ul>\n<ul>\n<li>Collaborating deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritise the roadmap, close operational gaps, and deliver measurable business outcomes each quarter.</li>\n</ul>\n<ul>\n<li>Cultivating and managing trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs.</li>\n</ul>\n<ul>\n<li>Driving migrations and modernisation work where needed (e.g., Stripe-first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows.</li>\n</ul>\n<ul>\n<li>Bringing clarity and alignment to priorities, tradeoffs, and timelines; setting a high bar for planning, testing, and end-to-end quality, especially for revenue-impacting launches.</li>\n</ul>\n<ul>\n<li>Developing and retaining top talent through coaching, clear expectations, and effective delegation; scaling yourself via strong tech-lead partnerships and “coach-and-delegate” leadership.</li>\n</ul>\n<ul>\n<li>Promoting a culture of ownership, accountability, and incredibly high standards , moving quickly, communicating crisply, and celebrating wins.</li>\n</ul>\n<p>Requirements include:</p>\n<ul>\n<li>5+ years managing software engineering teams building and shipping customer-facing or revenue-impacting systems (e.g., billing, payments, pricing, subscriptions).</li>\n</ul>\n<ul>\n<li>Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast.</li>\n</ul>\n<ul>\n<li>Proven ability to lead a cross-functional, full-stack team through planning and delivery with clear ownership of business outcomes and product health metrics.</li>\n</ul>\n<ul>\n<li>Excellent product sense and customer empathy , you translate ambiguous requirements into clear scopes, milestones, and measurable impact.</li>\n</ul>\n<ul>\n<li>Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked.</li>\n</ul>\n<ul>\n<li>Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting.</li>\n</ul>\n<ul>\n<li>Relentless about outcomes , you identify the highest-leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules.</li>\n</ul>\n<ul>\n<li>AI-first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication , and to inspire adoption across the team.</li>\n</ul>\n<p>Bonus skills and attributes include:</p>\n<ul>\n<li>Experience with Stripe Billing or similar billing/subscription platforms; familiarity with usage metering and invoicing pipelines.</li>\n</ul>\n<ul>\n<li>Background in customer-facing SaaS and/or scale-up environments operating at high velocity.</li>\n</ul>\n<ul>\n<li>Experience leading operational excellence initiatives (on-call, incidents, observability) for revenue-critical systems.</li>\n</ul>\n<p>Success looks like:</p>\n<ul>\n<li>30 days: You understand the domain, architecture, on-call posture, partner landscape, and active initiatives; you&#39;ve built trust with engineers and partner leads and stabilised any urgent operational issues.</li>\n</ul>\n<ul>\n<li>60 days: Clear, realistic roadmap and execution plan across platform, product health, and partner asks; visible improvements in on-call rigor and update cadence; risks surfaced with mitigation plans co-owned with Finance, Enterprise Systems, and Analytics.</li>\n</ul>\n<ul>\n<li>90 days: Shipped at least one meaningful capability or reliability improvement; measurable progress on top business outcomes; staffing/skills gaps identified with a concrete plan to address them.</li>\n</ul>\n<p>Team and domain:</p>\n<p>Mission: Bill customers reliably and accurately, and provide core monetisation and operational capabilities for Intercom.</p>\n<p>Partners: Pricing &amp; Packaging, Order, Self-Serve, Sales, Finance, Enterprise Systems, Analytics, Billing Ops, Data/Analytics.</p>\n<p>Key areas: Subscription management, usage metering (e.g., Fin features), invoicing, revenue recognition data flows, admin tools, and ops workflows.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3a031f82-087","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Intercom","sameAs":"https://www.intercom.com/","logo":"https://logos.yubhub.co/intercom.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/intercom/jobs/7610471","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["5+ years managing software engineering teams building and shipping customer-facing or revenue-impacting systems","Strong technical leadership","Proven ability to lead a cross-functional, full-stack team through planning and delivery","Excellent product sense and customer empathy","Skilled communicator"],"x-skills-preferred":["Experience with Stripe Billing or similar billing/subscription platforms","Background in customer-facing SaaS and/or scale-up environments operating at high velocity","Experience leading operational excellence initiatives (on-call, incidents, observability)"],"datePosted":"2026-04-18T15:58:23.746Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"5+ years managing software engineering teams building and shipping customer-facing or revenue-impacting systems, Strong technical leadership, Proven ability to lead a cross-functional, full-stack team through planning and delivery, Excellent product sense and customer empathy, Skilled communicator, Experience with Stripe Billing or similar billing/subscription platforms, Background in customer-facing SaaS and/or scale-up environments operating at high velocity, Experience leading operational excellence initiatives (on-call, incidents, observability)"}]}