In this role, you will have the opportunity to work with a world-class sales organization and contribute to the overall growth of the global Enterprise business. You will pioneer new best practices and drive projects to up-level the team.

To succeed in this role, you will need 5+ years of experience as an Account Executive and 3+ years of SaaS experience selling similar products. You will have strong sales instincts and a track record of hitting and exceeding quota. You will also have exceptional written and verbal communication skills and be comfortable operating and problem-solving in a fast-moving organization.

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You will be a key member of the team leading the growth of our new business. We're building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

Responsibilities:

• Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment

• Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach

• Provide timely and accurate forecasts and clear visibility on revenue performance

• Maintain up-to-date knowledge of our evolving products and processes

• Create your own demonstrations, tailored to client needs

• Engage in team development and mentoring

• Represent the voice of the customer to cross-functional partners, including Marketing and Product

• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team

Requirements:

• 4+ years experience as an Account Executive

• 2+ years of SaaS experience selling similar products

• Strong sales instincts and track record hitting and exceeding quota

• Exceptional written and verbal communication

• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes

• Ability to close net new business in a competitive landscape

• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits:

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for Intercomrades, friends, and family!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

OTE Range: $226,100 - $270,040

Hybrid Working Policy: We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

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At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

Your responsibilities will include evangelizing our product by spearheading the growth and adoption of Intercom across our Small Business segment, managing the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach, providing timely and accurate forecasts and clear visibility on revenue performance, articulating Intercom’s value using the Command of the Message framework, forecasting and planning pacing throughout each month and quarter, partnering with SE’s to win flagship logos in the market, and partnering with R&D and Marketing to act as the voice of your customers.

We are looking for someone with 2+ years experience in closing role, 1+ years selling SaaS products, experience in outbound prospecting, strong sales instincts and track record hitting and exceeding quota, exceptional written and verbal communicator, comfort and energy operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes, ability to close net new business in a competitive environment, and exhibits a growth mindset, intellectual curiosity, and ambition.

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