We are currently seeking an experienced professional to join our team in the role of Fulfilment Manager. The Global Payments Solution (GPS) Fulfilment Manager role supports a broad group of client relationships across value segments and situations. The Fulfilment Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream. The Fulfilment Manager role is hybrid in nature, fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support, support the fulfilment of client requirements, and help to maintain and enhance existing revenue streams. Market and client portfolio dynamics may vary. In this role, you will aid in the reactive fulfilment of innovative cash and liquidity management solutions to a defined portfolio of Institutional Client Group (ICG) clients, thus maximising commercial profitability and relationship depth. You will also collaborate with Implementation throughout the fulfillment process to ensure smooth onboarding. Activities will include continuous engagement with Relationship Banking teams and proactively connecting with Product teams to growing your knowledge of cash management products.

Basic Job Expectations: Primary point of contact for inbound new product requests for your assigned region Engage with global clients and key stakeholders to provide product knowledge and functionality for your assigned region Support Fulfilment team members locally and globally as senior point of escalation in market Accountable for the quality of query management and transactional interactions for their portfolio of clients. Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed. Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects. Coordinate remediation of issues and communication to clients/internal stakeholders. Collaborate with Implementation and Relationship Banking teams to follow up on client requests and ensure smooth onboarding and ongoing service delivery. Create compelling and engaging materials tailored to client needs. Point person to manage fulfilment of client-initiated requests focused on existing business retention across the full range of cash management services Oversee local client-initiated projects; facilitate local completion of global/regional client-initiated projects. Engage with global/regional counterparts for maintenance requests, client queries and escalations. Identify and action red flags before they become client-identified issues. The role holder must have a thorough understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks. Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Understand how HSBC products and services meet their client's operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client by reducing the need for daily interaction. Work closely with GPS Product, Liquidity, Client Implementation and Integration partners to ensure deals are transitioned smoothly and revenues are realised. Ensure clients are proactively advised of cash management market developments/trends and regulatory changes.

Customer Engagement: Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects. This includes but is not limited to a client's Treasury and Finance Operations and the wider Finance and Treasury Organisation. Understand how HSBC products and services meet their client's operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client by reducing the need for daily interaction.

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Key responsibilities include:

• Managing the end-to-end delivery of analytics projects, from scoping and planning to execution and delivery
• Translating ambiguous business questions into tractable data analysis projects
• Interpreting and investigating data and statistical questions that arise through the delivery of client work
• Collaborating with cross-functional teams, including Data Science, Engineering, and Product Management, to ensure alignment on project goals and deliverables
• Serving as the primary point of contact for clients, addressing any concerns or issues that may arise during the project lifecycle
• Monitoring project progress and performance, proactively identifying risks and implementing mitigation strategies as needed

To be successful in this role, you will need to have a strong background in analytics and project management, with experience leading cross-functional teams and managing client relationships. You will also need to have excellent communication and presentation skills, with the ability to convey complex analytical concepts to non-technical audiences.

In addition to your technical skills and experience, you will need to be able to integrate AI into your daily work, from summarizing documents to automating workflows and uncovering insights. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar.

If you are a motivated and experienced professional looking to join a dynamic team and contribute to the development of cutting-edge analytics solutions, please apply today!

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In this role, you will be responsible for managing the end-to-end delivery of analytics projects, collaborating with cross-functional teams, and serving as the primary point of contact for clients. You will also be responsible for monitoring project progress and performance, proactively identifying risks and implementing mitigation strategies as needed.

To be successful in this role, you will need to have a strong background in healthcare analytics, excellent project management skills, and the ability to communicate complex analytical concepts to non-technical audiences. You will also need to be proficient in data analysis tools and programming languages such as SQL, Python, or R.

At Komodo Health, we are committed to using AI strategically to solve problems and generate new ideas. We expect every team member to integrate AI into their daily work, from summarizing documents to automating workflows and uncovering insights.

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.

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Key responsibilities include: Defining the Bill of Process and manufacturing sequence for assigned subassemblies or cells. Mapping MBOM to operations, tooling needs, and process controls. Building ergonomic workstations (height/reach zones, shadow boards, calibrated torque tools, ESD controls, POU materials). Creating visual, operator-ready Work Instructions with torque specs, PPE, inspection points, and MES revision control. Conducting time studies, computing takt/CT, identifying bottlenecks, and leading kaizen improvements. Establishing standardized work, visual controls, job aids, and layered audit systems; iterating with operators. Capturing shop-floor lessons learned defects, build issues, tooling feedback, and driving root cause and corrective action. Partnering with Quality on in-process checks, error-proofing, and FAI readiness. Implementing ECOs, validating process updates, and maintaining work instructions accordingly.

Required qualifications include 7+ years of experience in manufacturing engineering, production systems, process development, or assembly engineering, as well as a Bachelor's degree in Mechanical, Industrial, Mechatronics, or related STEM field.

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