4ccb12c3-aec Senior AI Product Manager Intercom is seeking a Senior AI Product Manager to join its team. As a Senior AI Product Manager, you will shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You will work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

Key responsibilities include leading a major part of our AI product surface, deeply understanding customers, the business, and the technology, working side-by-side with a world-class AI team, shipping ambitious, high-quality AI product, collaborating across the company, and leading through clarity, ownership, and momentum.

Requirements include strong AI and technical fluency, excellent product judgment, sharp problem framing and customer insight, ability to build world-class product, and strong communication and leadership.

Why you'll love it here:

  • You'll work with an experienced AI team that has been shipping AI long before it was mainstream.
  • You'll have real autonomy, real impact, and real responsibility.
  • You'll help build the next generation of customer service through the power of AI.
  • You'll help shape the future of AI PM craft at Intercom.

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]]> full-time senior hybrid Strong AI and technical fluency, Excellent product judgment, Sharp problem framing and customer insight, Ability to build world-class product, Strong communication and leadership Engineering Technology Intercom https://logos.yubhub.co/intercom.com.png Intercom is an AI Customer Service company that provides customer service solutions to businesses. It was founded in 2011 and has nearly 30,000 global businesses as clients. https://www.intercom.com/ https://job-boards.greenhouse.io/intercom/jobs/7464291 London, England 2026-04-18