Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale.

You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform.

We love working together to stay creative and connected, with flexibility to work from home when focus matters most.

Responsibilities:

Respond to technical customer inquiries and support escalations via email and chat in Intercom

Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills

Discover and iterate on improvements to internal AI tools to multiply the team's productivity

Collaborate with engineering and design to surface product improvements and deliver effective solutions

Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides

Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations

What you'll bring:

1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills

Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users

Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through

Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development

Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)

Compensation range: The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus benefits & equity.

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We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. Your role will involve building highly consultative trusted relationships with key decision makers and technical decision makers in the customer’s organisation to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges.

Responsibilities:

• Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption.
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges. Develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
• Conduct business analysis and background research on customers, industries, and competitors.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelising the proposed solutions through executive briefings, readouts, presentations and solution demos.
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritised for delivery.
• Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.
• Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Stripe and its benefits for both platforms and their customers.
• Showcase the capability of Stripe's platform in solving business problems, highlighting features, benefits, and potential customisations. This includes demonstrating how those benefits pass down to the customer's own user-base.
• Manage pre-sales projects, coordinating proof of concept development, and feasibility checks. Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers.

Requirements:

• 5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Develop a comprehensive understanding of Connect, Stripe's solution for enabling platform payments, exploring its various features, and integration methodologies.
• Gather an in-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models to beneficially cater to individual clients' and their customers' needs.
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in a platform technology stack/ecosystem.
• Strong organisational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications:

• Experience as a customer-facing, domain expert in the payments space, presenting, and architecting solutions for platform customers.
• Prior experience driving technical sales with top-tier enterprise-scale platforms and supporting them and their customer’s unique requirements.
• Experience with integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design, building and deploying complex applications.
• Experience in helping customers adopt and consume software in a cloud model.
• Passionate about learning and actively seeks out knowledge.
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.
• Strong collaboration skills to work seamlessly with extended teams to support our users.

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Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world’s largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

About the team

Payments is Stripe’s flagship product. Our payments platform processes trillions of dollars annually. This team has the opportunity to expand the reach of Stripe’s global payments network, design and implement novel payment capabilities, and deliver best-in-class reliability and performance.

What you’ll do

Responsibilities

• Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams

• Work with a wide range of systems, processes and technologies to own and solve problems end-to-end

• Collaborate with other engineering teams across Stripe’s global offices

• Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter

• Improve engineering standards, tooling, and processes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3-12+ years of professional software development experience

• Either a Bachelor’s degree in a technical field involving coding (e.g., Computer Science, Engineering, Physics, Mathematics) or equivalent technical experience

• Worked on projects which have involved multiple engineering teams

• Empathy, strong communication skills and a deep respect for the power of collaboration

• A learning mindset, regardless of level or experience

• The ability to drive clear next steps when encountering ambiguous spaces without clear lines of ownership

• High standards for code quality and a constructive attitude to help others raise the bar

• An ability to think creatively and holistically about reducing risk in a complex environment

Preferred qualifications

• Have experience with financial product companies and interest in financial products and markets.

• User facing or cross functional roles where you shaped the product’s roadmap and solutions to solve user needs.

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This is a high-impact, high-visibility role at the heart of Growth Engineering, partnering closely with Pricing & Packaging, Order, Self-Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations.

You'll drive clarity, focus, and execution across a mission-critical platform while fostering a culture of ownership, accountability, and incredibly high standards.

Key responsibilities include:

• Leading and scaling a team building and enhancing Intercom's billing, subscription, invoicing, and metering capabilities , the backbone of revenue and monetisation experiences.

• Owning and improving the reliability and operational excellence of Billing systems: on-call quality, incident response, observability, and product health standards.

• Partnering with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) , balancing near-term needs with long-term platform evolution.

• Collaborating deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritise the roadmap, close operational gaps, and deliver measurable business outcomes each quarter.

• Cultivating and managing trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs.

• Driving migrations and modernisation work where needed (e.g., Stripe-first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows.

• Bringing clarity and alignment to priorities, tradeoffs, and timelines; setting a high bar for planning, testing, and end-to-end quality, especially for revenue-impacting launches.

• Developing and retaining top talent through coaching, clear expectations, and effective delegation; scaling yourself via strong tech-lead partnerships and “coach-and-delegate” leadership.

• Promoting a culture of ownership, accountability, and incredibly high standards , moving quickly, communicating crisply, and celebrating wins.

Requirements include:

• 5+ years managing software engineering teams building and shipping customer-facing or revenue-impacting systems (e.g., billing, payments, pricing, subscriptions).

• Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast.

• Proven ability to lead a cross-functional, full-stack team through planning and delivery with clear ownership of business outcomes and product health metrics.

• Excellent product sense and customer empathy , you translate ambiguous requirements into clear scopes, milestones, and measurable impact.

• Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked.

• Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting.

• Relentless about outcomes , you identify the highest-leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules.

• AI-first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication , and to inspire adoption across the team.

Bonus skills and attributes include:

• Experience with Stripe Billing or similar billing/subscription platforms; familiarity with usage metering and invoicing pipelines.

• Background in customer-facing SaaS and/or scale-up environments operating at high velocity.

• Experience leading operational excellence initiatives (on-call, incidents, observability) for revenue-critical systems.

Success looks like:

• 30 days: You understand the domain, architecture, on-call posture, partner landscape, and active initiatives; you've built trust with engineers and partner leads and stabilised any urgent operational issues.

• 60 days: Clear, realistic roadmap and execution plan across platform, product health, and partner asks; visible improvements in on-call rigor and update cadence; risks surfaced with mitigation plans co-owned with Finance, Enterprise Systems, and Analytics.

• 90 days: Shipped at least one meaningful capability or reliability improvement; measurable progress on top business outcomes; staffing/skills gaps identified with a concrete plan to address them.

Team and domain:

Mission: Bill customers reliably and accurately, and provide core monetisation and operational capabilities for Intercom.

Partners: Pricing & Packaging, Order, Self-Serve, Sales, Finance, Enterprise Systems, Analytics, Billing Ops, Data/Analytics.

Key areas: Subscription management, usage metering (e.g., Fin features), invoicing, revenue recognition data flows, admin tools, and ops workflows.

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Location: San Francisco, California

Department: Finance & Business Operations

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

This position will play a key role in supporting and scaling Intercom’s revenue accounting operations. You will work closely with Revenue, Finance Systems, Data, and GTM teams to ensure accurate, efficient, and scalable revenue processes as the business grows.

This role is highly operational and detail-oriented, with a focus on owning complex revenue workflows, improving visibility into in-month activity, and ensuring the accuracy of automated processes. You’ll play a critical role in validating automation outputs, strengthening controls, and reducing risk across key revenue streams,including enterprise contracts and usage-based revenue.

We are seeking a motivated and detail-oriented individual with strong revenue accounting fundamentals who is excited to improve processes, leverage automation and AI tools, and operate in a fast-paced SaaS environment.

What will I be doing?

• Own and execute key components of the monthly revenue close process, ensuring accuracy and timeliness.

• Manage complex revenue workflows, including ramped contracts, usage-based revenue, and other non-standard arrangements.

• Track and monitor revenue transactions throughout the month to improve visibility and reduce month-end close spikes.

• Own and prepare reconciliations for revenue-related accounts, ensuring completeness and accuracy.

• Perform detailed variance and flux analysis, identifying key drivers and investigating discrepancies.

• Serve as UAT lead for automation and systems initiatives impacting revenue accounting.

• Validate system outputs and ensure revenue recognition is accurate and compliant with ASC 606.

• Build and maintain controls around automated processes to ensure data integrity and audit readiness.

• Partner closely with Finance Systems and Data teams to enhance revenue systems, data flows, and reporting.

• Support accounting for enterprise contracts and ensure proper treatment of complex deal structures.

• Assist in operationalizing usage-based revenue models, including validation of data inputs and revenue outputs.

• Contribute to process improvements and automation initiatives, including leveraging AI tools to streamline workflows and reduce manual effort.

• Support audit requests and maintain documentation for key revenue processes and controls.

What skills do I need?

• Bachelor’s degree in Accounting or Finance; CPA (or in progress) preferred.

• 5+ years of accounting experience, with exposure to revenue accounting (SaaS experience preferred).

• Strong understanding of U.S. GAAP and foundational knowledge of ASC 606.

• Experience supporting month-end close processes, including reconciliations and variance analysis.

• Experience with NetSuite (NetSuite ARM experience is a plus).

• Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a plus.

• Experience with SaaS and/or usage-based revenue models preferred.

• Strong attention to detail and ability to manage and track high volumes of transactions.

• Analytical mindset with the ability to investigate issues and ensure data accuracy.

• Interest in automation and experience working with or validating system-driven processes.

• Excitement about leveraging AI tools to improve accounting workflows and efficiency.

• Strong communication and collaboration skills, with the ability to work cross-functionally.

• Organized, proactive, and able to operate effectively in a fast-paced, high-growth environment.

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $147,000-$180,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

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Responsibilities:

Configure and customize Salesforce to meet business needs Optimize QTC solutions with Salesforce and other systems (Ironclad, Stripe and Metronome) Design and develop high quality solutions in an agile environment including partner management, forecasting, territory mapping, internationalization, pipeline optimization, and lead management processes Work closely with operations and business partners to understand and refine requirements, objectives, and processes Build for scale by designing holistically, with a focus on flexibility and maintainability Ensure appropriate controls and documentation are followed to create an effective control environment Deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions Configure and maintain other business systems like Hubspot, Apollo, and Clay Build and optimize integrations between Salesforce and other platforms

You may be a good fit if you:

Have 3+ years of Salesforce admin experience Have experience implementing and maintaining QTC/CPQ solutions Hold Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification) Have in-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture Have experience with data migration and integrating Salesforce with other platforms/services Have worked with financial systems such as Stripe and Netsuite (Metronome a plus) Have basic SQL skills and experience working with data warehouses Have proven experience scaling Salesforce implementations in high-growth environments Have experience working closely with and implementing solutions for a fast-growing GTM organization.

Possess excellent analytical skills, combined with impeccable business judgment Can communicate effectively with management, sales, marketing, vendors and international teams

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You'll work cross-functionally with Finance, Accounting, Legal, Product, and Engineering teams to embed tax considerations into our business operations from the ground up.

In this role, you'll:

Develop and execute Anthropic's global indirect tax strategy for US sales tax and international VAT/GST across multiple jurisdictions Assist with the end-to-end indirect tax compliance, including registration, filing, remittance, and audit defense Partner with Product, Engineering, and GTM teams to assess the tax implications of new product launches, pricing models, and go-to-market strategies Assist the business with identifying indirect tax requirements for all aspects of infrastructure projects and marketplace initiatives including implementation Provide input into the evaluation, implementation, and administration of indirect tax technology solutions, including tax engines and compliance software Design and implement scalable tax processes and internal controls to support rapid business growth Lead nexus studies and taxability analyses to determine filing obligations across jurisdictions Collaborate with external tax advisors and manage relationships with tax authorities Monitor regulatory changes and assess their impact on Anthropic's business operations Provide tax guidance on complex transactions and business arrangements Prepare and review indirect tax provisions for financial reporting Support internal and external audit requests related to indirect taxes

You may be a good fit if you:

Have 8+ years of indirect tax experience, with deep expertise in US sales tax and international VAT/GST Have experience in technology or SaaS companies, ideally with consumption-based or API business models Possess strong technical knowledge of indirect tax rules, exemptions, and sourcing principles across multiple jurisdictions Have hands-on experience implementing and managing tax technology solutions (e.g., Avalara, Vertex, Sovos, Taxjar) Are proficient in analyzing complex business models and translating them into tax positions Have excellent project management skills and can drive initiatives from concept to completion Can clearly communicate complex tax concepts to non-tax stakeholders across all levels of the organization Thrive in fast-paced, rapidly evolving environments and are comfortable with ambiguity Have experience building processes and systems from the ground up in high-growth environments Are detail-oriented with strong analytical and problem-solving abilities

Strong candidates may also have:

BA, CPA, or other relevant professional certification Experience with Oracle, Stripe, or similar billing and accounting platforms Background in Big 4, national accounting firm or Industry indirect tax practices Experience with AI/ML products or emerging technology taxation issues Familiarity with tax automation and data analytics tools Experience managing external advisors and audit processes

The annual compensation range for this role is $230,000-$300,000 USD.

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The Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.

This role sits at the intersection of conversation design and support automation. You'll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.

The goal isn't just an AI that answers questions; it's an AI that resolves issues end-to-end: processing refunds, managing subscriptions, verifying account details, and routing complex cases to the right humans at the right time.

Working as part of our AI Support function, you'll execute on the Fin optimisation roadmap,configuring AI behaviours, building integrations that expand what Fin can do, designing conversation flows that create a seamless customer experience, and maintaining the automated workflows that power our support operation.

Responsibilities

• Design and optimise conversation flows, triage logic, and handoff behaviours that create seamless transitions between AI and human support across different customer segments
• Configure and maintain Fin's Guidance rules and Attributes to improve AI response quality, tone, and inbound categorisation
• Build and maintain integrations between Fin and external systems (Stripe, status page, etc.) that enable the AI agent to take action on behalf of users,processing refunds, fetching subscription details, surfacing incident status, and more
• Design, implement, and troubleshoot automated workflows for refunds, subscription management, and other transactional support actions, including guardrails, validation logic, and exception handling to ensure safe and reliable execution
• Own Fin over email setup and maintenance, ensuring consistent AI support quality across channels
• Contribute to AI support effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities
• Provide input on the Fin optimisation roadmap based on hands-on experience with configuration, capability gaps, and conversation analysis
• Partner with the AI Support Systems team on technical dependencies where Fin capabilities intersect with help desk infrastructure

You might be a good fit if you:

• Have 3+ years of experience in support operations, support engineering, chatbot/AI agent configuration, or similar roles in a technology company
• Have hands-on experience configuring AI agents, chatbots, or automation tools,ideally within Intercom, Zendesk, or similar platforms
• Think in terms of conversation design: you naturally consider how tone, structure, and flow shape the customer experience, not just whether the right answer gets delivered
• Are technically comfortable working with integrations, APIs, and workflow builders without needing engineering support for every change
• Understand that enabling an AI agent to take action requires careful attention to guardrails, edge cases, and safe execution paths,not just connecting systems
• Demonstrate a data-driven approach, using metrics like automation rates, resolution rates, and CSAT to evaluate whether capabilities are working and where to iterate
• Can manage multiple in-flight projects simultaneously, balancing new capability builds with maintenance of existing workflows
• Are detail-oriented and quality-focused,you test thoroughly before shipping and monitor closely after
• Communicate clearly with both technical and non-technical stakeholders
• Thrive in a fast-paced environment where the product and support landscape evolve rapidly
• Are genuinely excited about AI and see the potential for AI agents to transform customer support from reactive ticket resolution into proactive, end-to-end problem solving

Strong candidates may also have:

• Experience specifically with Intercom's Fin AI agent or similar AI support tools
• A background in conversation design, UX writing, or content design for conversational interfaces
• Experience building or managing automated workflows that handle transactional actions (refunds, subscription changes, account modifications)
• Familiarity with support metrics frameworks (automation rates, deflection, CSAT) and how operational decisions connect to business outcomes
• Experience working with Stripe integrations or payment/subscription systems
• Background in support engineering or technical support operations

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic, we're building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.

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As an Analytics Engineer, you will design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform. You will partner with AI analysts, ML scientists, engineers, and business teams to understand data needs and ensure accurate, reliable, and ergonomic data solutions. You will lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows. You will conduct data analysis and build custom models to support strategic business decisions and performance measurement. You will streamline data collection and reporting processes to reduce manual effort and improve efficiency. You will create scalable solutions like unified data pipelines and access control systems to meet evolving organisational needs. You will work with partner teams to align data collection with long-term analytics and feature development goals.

We're looking for someone who writes advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code. You should be familiar with the modern data stack, including dbt and Snowflake. You should have a growth mindset and eagerness to learn. You should exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs. You should practice excellent communication skills, and you should tailor explanations of technical concepts to a variety of audiences.

Nice to have: exposure to Apache Airflow or other DAG frameworks, worked in Tableau, Looker, or similar visualization/business intelligence platform, experience with operational tools and business systems like Google Analytics, Marketo, Salesforce, Segment, or Stripe, familiarity with Python.

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Responsibilities: Deliver solutions to business problems in a metrics-driven data-informed way, working backwards from these outcomes to define concrete projects that leverage Contracting and related systems. Build a high performing team owning a critical area for the business. Mentor and grow engineers to become leaders of the area. Manage relationships and stakeholders across many internal partner teams at Stripe, with a keen understanding of the needs and requirements from all sides of the business. Partner with other EMs and technical leads of Seller Systems to evolve our architectural north star.

Who you are: We are looking for an experienced Engineering Manager who meets the minimum requirements for this role. While preferred qualifications are a plus, they are not essential. We value individuals who are passionate about simplifying complexity to address real-world business challenges.

Minimum Requirements: 10+ years experience building software systems, including both experience building user-facing products and internal platforms leveraged by other engineering teams 5+ years of management experience You have a user-first mindset; you care deeply about the product experience and the users who rely on the systems you build You have a track record of growing and managing senior and staff engineers as well as early career engineers You are capable of working in ambiguous fast-moving environments and have a curiosity to learn the domain to a deep level You thrive on a high level of autonomy and responsibility You have strong collaboration skills to work effectively across multiple teams and stakeholders and ship complex initiatives You can communicate complex technical topics exceptionally clearly

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You will manage daily revenue accounting operations, including high-volume transaction processing, and ensure accurate revenue recognition in compliance with ASC 606. You will own the month-end revenue close process by reviewing and approving revenue-related account reconciliations and journal entries for revenue, deferred revenue, and unbilled receivables.

You will manage comprehensive accounts receivable accounting functions, including AR reconciliations, aging analysis, and accurate recording of customer receivables. You will lead quarterly CECL aging analysis to ensure consistent application of ASC 326 and work with AR & Collections Lead to develop key AR metrics for management reporting.

You will perform regular month-end close flux analysis, identifying and explaining significant variances in revenue and accounts receivable balances to ensure financial integrity and provide insights for management decision-making.

You will collaborate cross-functionally with Finance Operations, Finance Strategy, Billing Support, and business partners on strategic processes and programs. You will support revenue accounting system initiatives, including design, implementation, testing, and optimization.

You will serve as subject matter expert for revenue and AR accounting questions across the organization. You will lead audit coordination and serve as primary contact for external auditors during year-end audit.

You will maintain comprehensive documentation for all revenue and AR processes.

You may be a good fit if you have:

• Bachelor's degree in accounting or finance (or equivalent experience)
• 10+ years of accounting experience, with at least 3 years in public accounting
• Strong knowledge of ASC 606 Revenue from Contracts with Customers & ASC 326 Credit Impairment
• Experience with accounts receivable accounting and financial reporting
• Experience in collaborating across departments to influence change
• Attention to detail, excellent communication skills, and strong sense of teamwork
• Ability to work independently and prioritize in a fast-paced environment
• Strong sense of ownership and independence, with proven ability to identify issues, propose solutions, and drive initiatives to completion with minimal supervision
• Proven experience in managing and mentoring accounting professionals, with the potential to lead team members (both contractors and FTEs) as our team continues to grow

Strong candidates may also have:

• Experience in a growing SaaS technology business, preferably in startup or high-growth environments
• Experience with third-party platform revenue models and related accounting complexities
• Passion for data integrity, comfort with large datasets, and enjoyment of solving complex problems
• Proficiency with mainstream ERP systems and revenue engines such as NetSuite ARM, Oracle, SAP, Workday Financials and comparable systems. NetSuite ARM experience strongly preferred
• Experience with Metronome, Stripe, Anrok, or similar software is a plus
• Database & SQL experience is a plus
• Exceptional business acumen with ability to translate complex financial concepts into actionable insights for non-finance stakeholders

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We are looking for a Staff Product Manager to lead the development of our Merchant Experience Platform. As a key member of our product team, you will be responsible for defining and delivering a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments.

Key Responsibilities

• Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications

• 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems thinking and analytical rigor.
• Problem-solving grit and communication skills.
• Demonstrated ability to drive results in complex, regulated industries.

Why This Challenge Matters

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey,from an effortless onboarding and configuration process to reliable, transparent billing and payments,you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits
• Equity program: every team member becomes a shareholder, aligning our success with yours.

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As you master our integration landscape, you'll have opportunities to expand into Claude-powered AI automation and data pipeline development.

You'll build the integration backbone for one of the fastest-growing AI companies, with a front-row seat to how Claude transforms financial operations. This is a foundational role where you'll shape our integration architecture from the ground up, then expand into cutting-edge AI automation as our needs evolve.

In this role, you will:

• Design, build, and maintain integrations connecting ERP systems with downstream applications, including ZipHQ, Brex, Navan, Clearwater, Payroll systems, Salesforce, and other critical financial platforms using Workato, MuleSoft, or similar iPaaS solutions.

• Support integration development and testing during the ERP implementation projects.

• Develop and maintain REST APIs, webhooks, and OAuth 2.0 authentication flows for secure system-to-system communication.

• Implement real-time and batch integration patterns supporting high-volume financial transactions.

• Establish monitoring, alerting, and error-handling frameworks to ensure integration reliability and data integrity.

• Document integration architectures, data flows, API specifications, and troubleshooting procedures.

• Collaborate with implementation consulting partners and vendors on technical integration requirements.

Additional scope includes AI automation and data infrastructure, including AI agent development, data pipeline support, governance, and collaboration.

You may be a good fit if you have 8+ years of experience in integration development, data engineering, or systems engineering roles, possess hands-on experience with iPaaS platforms, and have strong programming skills in Python and/or JavaScript/TypeScript.

Strong candidates may also have experience with high-growth technology companies, background in AI/ML companies, and hands-on experience with specific platforms, including Workday Financials, Stripe, Salesforce, Zuora RevPro, Zip Procurement, Clearwater treasury systems, Pigment planning tools, Numeric close management, and programming skills in Python/JavaScript.

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You will work at the intersection of software engineering and finance, building and configuring the tools that allow our Accounting, Revenue Operations, and Order Management teams to operate efficiently, accurately, and in compliance with SOX and ASC 606 requirements.

The first thing you will inherit is our homegrown ledger application and the integrations that connect it to Workday, NetSuite, Zuora, Stripe, Tesorio, and Salesforce. From there, you will help us build the next generation of Finance tooling: self-serve workflows, automated reconciliation, and the operational surfaces that let Finance move at the speed the business demands.

If you thrive in fast-paced environments and enjoy building scalable financial infrastructure from the ground up, come join us in our mission to build safe, transformative AI.

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As a Data Engineer at Figma, you will be responsible for building and maintaining scalable data pipelines that connect various cloud data sources. You will develop a deep understanding of Figma's core data models and optimize data pipelines for scale. You will partner with the Data Science and Data Infrastructure teams to build new foundational data sets that are trusted, well understood, and enable self-service.

You will work with a wide range of cross-functional stakeholders to derive requirements and architect shared datasets; ability to document, simplify and explain complex problems to different types of audiences. You will establish best practices for the development of specialized data sets for analytics and modeling.

We'd love to hear from you if you have:

• 4+ years in a relevant field.
• Fluency with both SQL and Python.
• Familiarity with Snowflake, dbt, Dagster, and ETL/reverse ETL tools.
• Excellent judgment and creative problem-solving skills.
• A self-starting mindset along with strong communication and collaboration skills.

While not required, it's an added plus if you also have:

• Knowledge in data modeling methodologies to design and build robust data architectures for insightful analytics.
• Experience with business systems such as Salesforce, Customer IO, Stripe, NetSuite is a big plus.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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Responsibilities:

• Serve as the DRI for NPI downstream coordination, routing new launches through financial review and system configuration workflows
• Engage with Product Operations upstream to gain early visibility into launches and provide proactive guidance on revenue accounting implications
• Generate UAT test scenario spreadsheets for revenue-impacting transactions and coordinating with the Financial Systems team on billing system configurations, test invoice processing, and timeline management
• Collaborate with Revenue Operations and Order Management to validate GL account flows, journal entry automation, and provisioning setup
• Draft Technical Accounting memos for non-standard revenue arrangements and finalize accounting logic for manual journal entries when needed
• Drive end-to-end testing across downstream systems prior to launch and proactively escalate risks or delays
• Contribute to process improvement and system implementation projects across the NPI workflow

You May Be a Good Fit If You:

• Have 7+ years of progressive accounting experience with strong expertise in revenue accounting, ASC 606, or technical revenue operations
• Have Big Four public accounting experience (audit or advisory) with a focus on revenue recognition or system implementations
• Have experience working on NPI processes, product launch accounting, or revenue system configurations at a technology company
• Have strong knowledge of ASC 606, including performance obligation analysis, contract modifications, and variable consideration
• Have hands-on experience with revenue recognition tools and billing platforms (e.g., NetSuite, Zuora, Stripe, or similar)
• Have excellent cross-functional collaboration and project management skills, with comfort managing multiple concurrent launches
• Have strong communication skills with the ability to translate complex accounting requirements into actionable guidance for non-accounting stakeholders
• Have a demonstrated ability to thrive in fast-paced, ambiguous environments

Strong Candidates May Have:

• A Bachelor’s degree in Accounting or Finance; CPA preferred
• Big Four experience in revenue recognition advisory or technology sector audit
• Direct NPI or product launch accounting experience at a high-growth SaaS or AI/ML company
• Experience with consumption-based and subscription-based revenue models
• Familiarity with billing subledger systems, provisioning workflows, and deal desk processes

The annual compensation range for this role is $190,000-$230,000 USD.

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As a member of the Funded Startup team, you'll incubate and launch new sales channels for prospective users. You'll develop scalable strategies and repeatable processes that enable us to amplify the number of new businesses joining Stripe.

If you're hungry, smart, persistent, and a great teammate, we want to hear from you!

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Responsibilities:

• Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success.
• Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.
• Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.
• Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
• Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
• Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.
• Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.

Minimum requirements:

• 3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience.
• A passion for supporting both external users and internal customers.
• Successfully recruited and built great teams.
• The ability to thrive with a high level of autonomy and responsibility.
• The desire to encourage a healthy, inclusive work environment that's both supportive and challenging.
• Clear and persuasive writing and in-person communication.

Preferred qualifications:

• Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
• You are comfortable planning in quarters, and can set a vision for several years.
• You are excited about collaborating with teammates across Stripe's organisation to provide a wonderful support experience to users.
• You are comfortable working with geographically distributed teams.
• Experience managing multiple engineering teams.

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Responsibilities:

Configure and customize Salesforce to meet business needs Optimize QTC solutions with Salesforce and other systems (Ironclad, Stripe and Metronome) Design and develop high quality solutions in an agile environment including partner management, forecasting, territory mapping, internationalization, pipeline optimization, and lead management processes Work closely with operations and business partners to understand and refine requirements, objectives, and processes Build for scale by designing holistically, with a focus on flexibility and maintainability Ensure appropriate controls and documentation are followed to create an effective control environment Deal with ambiguity in a rapidly changing business environment, resolve problems and offer impacting solutions Configure and maintain other business systems like Hubspot, Apollo, and Clay Build and optimize integrations between Salesforce and other platforms

You may be a good fit if you:

Have 3+ years of Salesforce admin experience Have experience implementing and maintaining QTC/CPQ solutions Hold Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification) Have in-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture Have experience with data migration and integrating Salesforce with other platforms/services Have worked with financial systems such as Stripe and Netsuite (Metronome a plus) Have basic SQL skills and experience working with data warehouses Have proven experience scaling Salesforce implementations in high-growth environments Have experience working closely with and implementing solutions for a fast-growing GTM organization.

Possess excellent analytical skills, combined with impeccable business judgment Can communicate effectively with management, sales, marketing, vendors and international teams

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Responsibilities:

• Own the full sales cycle from lead to close for startups
• Identify high-potential prospective users from inbound leads
• Lead and contribute to team projects to develop and refine our sales process, including engaging with Accelerators and VC firms
• Engage with Product, Marketing and User Operations teams to help amplify our growth trajectory

Who you are:

You're a motivated, users-first driven individual, capable of engaging in business-level and technical conversations at multiple levels of the organization. You have experience working with startups or small/medium businesses, or are currently in a client-facing role. You have an understanding of the buyer journey and can lead short, single stakeholder deals as well as complex multi-party sales in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep understanding, combined with technical knowledge.

Minimum requirements:

• 4+ years of sales or client-facing experience, preferably at a high-growth SaaS company, bank, consultancy or venture capital firm, with a track record of top performance
• Ability to understand the Stripe API and build great relationships with highly technical founders
• Ability to understand complex requirements and craft custom solutions
• Strong analytical and quantitative capabilities including comfort with basic modeling
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology

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As you master our integration landscape, you'll have opportunities to expand into Claude-powered AI automation and data pipeline development.

You'll build the integration backbone for one of the fastest-growing AI companies, with a front-row seat to how Claude transforms financial operations. This is a foundational role where you'll shape our integration architecture from the ground up, then expand into cutting-edge AI automation as our needs evolve.

Responsibilities

Core Focus: Integration Development & ERP Support

• Design, build, and maintain integrations connecting ERP systems with downstream applications including ZipHQ, Brex, Navan, Clearwater, Payroll systems, Salesforce, and other critical financial platforms using Workato, MuleSoft, or similar iPaaS solutions

• Support integration development and testing during the ERP implementation projects

• Develop and maintain REST APIs, webhooks, and OAuth 2.0 authentication flows for secure system-to-system communication

• Implement real-time and batch integration patterns supporting high-volume financial transactions

• Establish monitoring, alerting, and error-handling frameworks to ensure integration reliability and data integrity

• Document integration architectures, data flows, API specifications, and troubleshooting procedures

• Collaborate with implementation consulting partners and vendors on technical integration requirements

Additional Scope: AI Automation & Data Infrastructure

• Build and deploy Claude-powered AI agents that automate financial operations including intelligent document processing, workflow automation, financial audit and reconciliations, and self-service reporting

• Design agentic workflows that leverage Claude API capabilities integrated with ERP platform data and processes

• Create automated validation and quality assurance processes for AI-generated outputs

• Partner with Finance teams to identify automation opportunities and translate requirements into AI agent solutions

• Support data pipeline development using Airflow for workflow orchestration and dbt for data transformation

• Build and maintain data flows from ERP and other financial systems into BigQuery for analytics and reporting

• Implement data quality checks and testing frameworks for financial data pipelines

• Collaborate with Data Infrastructure team on pipeline architecture, performance optimization, and security monitoring

• Support executive dashboards and financial analytics by ensuring timely, accurate data delivery

Governance & Collaboration

• Maintain comprehensive documentation for integrations, AI agents, and data pipelines

• Support internal and external audits with technical evidence and system access reviews

• Collaborate with Finance Systems Engineers on operational support, troubleshooting, and enhancement requests

• Partner with Finance Operations, Accounting, FP&A, Engineering, and Data Infrastructure teams to deliver holistic solutions

Requirements

• 8+ years of experience in integration development, data engineering, or systems engineering roles

• Hands-on experience with iPaaS platforms such as Workato, MuleSoft, Dell Boomi, or similar integration tools

• Strong programming skills in Python and/or JavaScript/TypeScript for building custom integrations, APIs, and automation scripts

• Experience with data pipeline tools including Airflow for orchestration and dbt for transformation

• Working knowledge of cloud data platforms such as BigQuery, Snowflake, or Databricks

• Understanding of REST API design patterns, webhooks, OAuth 2.0, and modern integration architectures

• Familiarity with ERP systems (Oracle Fusion, Workday Financials, or similar) and financial business processes

• Strong problem-solving skills with ability to debug complex integration issues across multiple systems

• Excellent communication skills to collaborate with technical and business stakeholders

Preferred Qualifications

• Experience with high-growth technology companies scaling through rapid revenue expansion (5x-10x growth)

• Background in AI/ML companies with familiarity in modern SaaS business models including consumption-based pricing, usage metering platforms, and marketplace billing

• Hands-on experience with specific platforms: Workday Financials (Workday Studio, EIB, custom reports, Prism Analytics)

• Technical expertise with modern finance tech stack including Stripe, Salesforce, Zuora RevPro, Zip Procurement, Clearwater treasury systems, Pigment planning tools, Numeric close management

• Programming skills in Python / JavaScript, or similar languages for building custom integrations, APIs, and automation scripts

• Experience with AI/LLM integration for financial operations, including document processing, data extraction, intelligent automation, and agentic workflows (familiarity with Claude models and API is a plus)

• Hands-on experience with modern data stack tools: BigQuery/Snowflake/Databricks, dbt for data transformation, Airflow for workflow orchestration

• Professional certifications such as Workato, Workday integrations, or relevant technical credentials

• Bachelor's or Master's degree in Computer Science, Information Systems, Accounting, Finance, Engineering, or related technical/business field

• Experience with business intelligence and financial reporting tools (Hex, Looker, Tableau, Power BI) for executive dashboards and financial analytics

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You'll work cross-functionally with Finance, Accounting, Legal, Product, and Engineering teams to embed tax considerations into our business operations from the ground up.

Responsibilities:

• Develop and execute Anthropic's global indirect tax strategy for US sales tax and international VAT/GST across multiple jurisdictions
• Assist with the end-to-end indirect tax compliance, including registration, filing, remittance, and audit defense
• Partner with Product, Engineering, and GTM teams to assess the tax implications of new product launches, pricing models, and go-to-market strategies
• Assist the business with identifying indirect tax requirements for all aspects of infrastructure projects and marketplace initiatives including implementation
• Provide input into the evaluation, implementation, and administration of indirect tax technology solutions, including tax engines and compliance software
• Design and implement scalable tax processes and internal controls to support rapid business growth
• Lead nexus studies and taxability analyses to determine filing obligations across jurisdictions
• Collaborate with external tax advisors and manage relationships with tax authorities
• Monitor regulatory changes and assess their impact on Anthropic's business operations
• Provide tax guidance on complex transactions and business arrangements
• Prepare and review indirect tax provisions for financial reporting
• Support internal and external audit requests related to indirect taxes

You may be a good fit if you:

• Have 8+ years of indirect tax experience, with deep expertise in US sales tax and international VAT/GST
• Have experience in technology or SaaS companies, ideally with consumption-based or API business models
• Possess strong technical knowledge of indirect tax rules, exemptions, and sourcing principles across multiple jurisdictions
• Have hands-on experience implementing and managing tax technology solutions (e.g., Avalara, Vertex, Sovos, Taxjar)
• Are proficient in analyzing complex business models and translating them into tax positions
• Have excellent project management skills and can drive initiatives from concept to completion
• Can clearly communicate complex tax concepts to non-tax stakeholders across all levels of the organization
• Thrive in fast-paced, rapidly evolving environments and are comfortable with ambiguity
• Have experience building processes and systems from the ground up in high-growth environments
• Are detail-oriented with strong analytical and problem-solving abilities

Strong candidates may also have:

• BA, CPA, or other relevant professional certification
• Experience with Oracle, Stripe, or similar billing and accounting platforms
• Background in Big 4, national accounting firm or Industry indirect tax practices
• Experience with AI/ML products or emerging technology taxation issues
• Familiarity with tax automation and data analytics tools
• Experience managing external advisors and audit processes

The annual compensation range for this role is $230,000-$300,000 USD.

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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As a Finance Systems Engineer, you will work at the intersection of software engineering and finance, building and configuring the tools that allow our Accounting, Revenue Operations, and Order Management teams to operate efficiently, accurately, and in compliance with SOX and ASC 606 requirements.

The first thing you will inherit is our homegrown ledger application and the integrations that connect it to Workday, NetSuite, Zuora, Stripe, Tesorio, and Salesforce. From there, you will help us build the next generation of Finance tooling: self-serve workflows, automated reconciliation, and the operational surfaces that let Finance move at the speed the business demands.

If you thrive in fast-paced environments and enjoy building scalable financial infrastructure from the ground up, come join us in our mission to build safe, transformative AI.

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As a Sr/Staff Software Engineer, you will work cross-functionally with Product, Finance, and Infrastructure teams to ensure our billing system is robust, accurate, and capable of supporting new pricing models as our product grows.

Key Responsibilities:

• Design and build event-driven billing systems that process real-time usage data.
• Integrate with Orb for usage metering and Stripe for payments and invoicing.
• Build Python-based microservices running on Kubernetes to handle billing workflows.
• Develop data storage and processing flows for downstream analysis in BigQuery.
• Collaborate with product engineers to build Next.js dashboards and admin tools for billing insights and reconciliation.
• Ensure billing systems are accurate, auditable, and scalable to support new product launches and pricing models.
• Partner with Finance to automate reporting, reconciliation, and revenue analytics.

Requirements:

• Experience with usage-based billing systems or event-driven architectures.
• Strong Python skills for backend microservices.
• Familiarity with Stripe (payments, invoicing) and Orb (usage metering) APIs.
• Experience with Postgres for transactional data and BigQuery for analytics.
• Experience with Kubernetes and containerized deployments.
• Ability to build admin interfaces or customer dashboards using Next.js.
• Comfort working with event-driven data pipelines (e.g., Kafka, Pub/Sub, or similar).
• Strong cross-functional collaboration skills with Finance, Product, and Data teams.

Nice to Have:

• Experience with FinTech, SaaS, or cloud usage billing at scale.
• Familiarity with cloud providers (AWS, GCP) and their billing models.
• Knowledge of pricing experimentation or monetization platforms.

Compensation:

• $160,000 - $200,000 + equity + comprehensive benefits package

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The Role As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state.

Key Responsibilities

• Generate and review accurate invoices for homeowners and residents, ensuring timely delivery.
• Monitor and manage accounts receivable aging reports.
• Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages.
• Partner closely with the Member Success team to implement effective outreach and recovery strategies.
• Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes.
• Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes.
• Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.).
• Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards.
• Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail.

About You Detail-oriented, proactive, and solution-driven. You spot what others miss, follow up assertively yet professionally, and thrive in fast-paced, dynamic environments. Independent and adaptable, you're always ready to tackle challenges and grow with the team.

Requirements

• 2+ years of experience in billing, collections, or accounts receivable roles.
• Hands-on experience with billing platforms and accounting tools (e.g., Stripe, QuickBooks, NetSuite, or similar).
• Superb communicator in English (both written and verbal).
• Experience using AI tools (e.g., ChatGPT, Claude, Excel Copilot, etc.) to streamline research, outreach, or analysis in a professional setting.
• Experience managing or coordinating with external collection agencies is a strong plus.

Additional Perks! Contractor role, Fully remote, USD Compensation and PTOs

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Your main responsibility will be to ensure the world gets excited about Stripe's products and what they can enable for businesses. This will involve creating compelling demos, writing memorable speeches, preparing podcasts, and other similar tasks.

In general, we've found that the most important skills you'll use a lot are excellent writing, obsessive attention to detail, first-principles thinking, creativity, and resourcefulness. And, of course, a keen curiosity both for the inner workings of Stripe's most technical products and for how the broader economic landscape is shifting under everyone's feet.

This year, we're hiring differently for some of our permanent roles. Rather than posting narrow job descriptions and screening for exact-fit experience, we want to find people of exceptional caliber and then shape the role to the person. Through the interview process, we'll work with you to find the right remit for your skills and the right path for your development.

As we explained above, the exact role and remit may look different depending on your skills, interests, and tenure at Stripe. But here's a sample set of plausible responsibilities:

• Lead global product communications for one or more of Stripe's major product areas (e.g., our Money Management suite or our Payments suite).
• Lead the development, articulation, and testing of Stripe's long-term public vision and messaging for that product area.
• Design and roll out strategic campaigns that build awareness for Stripe's products and deepen key audiences' understanding of exactly what makes those products to businesses (as well as the value they add to the broader ecosystem or economy).
• Create and edit extremely high quality written materials for Stripe's biggest moments, including newsroom posts, social content, industry keynotes, top tier media interviews, and more.
• Work with local and regional comms leads to raise awareness for Stripe globally.
• Develop and maintain relationships with top tier reporters, thought leaders, and influencers.
• Collaborate closely with your counterparts on the partnerships and product marketing teams.
• Provide strategic counsel to our executive team, including Stripe's founders and most senior product leaders.

We're looking for someone who meets the minimum requirements to be considered for the role. We value experience, but that doesn't necessarily mean traditional comms experience. In recent years, our hiring has been 50/50 split between top comms pros and people without any such background, including several former founders. If you meet these requirements, you are encouraged to apply.

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In this role, you will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers.

Responsibilities include leading customer teams to visualize, strategize, prioritize, implement, and measure impact and growth with Stripe solutions, partnering with customers to co-develop a strategy to embed our Payments capabilities and experiences throughout their platform, and working with business and technology leaders to understand the holistic business strategy and define solution-specific architectures.

To succeed in this role, you will need 7+ years of experience working in payments, fintech, or a related industry, knowledge of ISO payment standards, and experience with designing payment flows and architectures for large enterprises. You should also have a strong understanding of the impact of optimizing payment experiences for checkout conversion and be able to consult on the best design options for accepting payments.

Approximately 25% travel is anticipated to help you connect in-person with users and collaborate internally.

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We are seeking an experienced Engineering Manager to join our Agentic Commerce team at Stripe. As an Engineering Manager, you will own the shaping and delivery of transformative products that redefine how commerce works, making it more fluid, automated, and aligned with user intent.

Responsibilities:

• Build full stack solutions across Stripe's ecosystem, including back end services, dashboard interfaces, money movement systems, and integrations with other Stripe primitives
• Partner deeply with product management and design to ship high impact features that increase user autonomy and reduce friction
• Strong analytical skills: comfort diving into data to test hypotheses and make informed trade-offs
• Collaborate cross-functionally across Stripe's broader platform and product teams to integrate agentic commerce capabilities seamlessly
• Engage directly with users (particularly large enterprises) to understand their business needs and translate requirements into novel product shapes

Requirements:

• 10+ years of engineering experience with a computer science background with hands on development expertise
• Proven experience coaching and developing senior and staff level individual contributors
• Demonstrated experience of leading initiatives that touch large engineering organizations, spanning multiple teams to influence tech roadmap planning and execution
• Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles
• Thrive in a collaborative environment involving different functions, stakeholders, and subject matter experts
• Deep empathy for users balancing autonomy and guidance in digital commerce experiences

Preferred Qualifications:

• 5+ years of engineering management experience
• Experience building APIs or new integration experiences for users, several of them being enterprise grade
• You've been on the found team of a business / startup, taking a product from 0-1
• Experience in eCommerce
• AI-native and very comfortable autonomously solving problems with agentic AI tools

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You will engage directly with users to understand their revenue, billing, and payments requirements. You will translate what you learn into technical solutions and bring that user reality back to product teams. This is a genuinely user-facing role, not user-facing in the "I read a dashboard" sense.

You will build across product boundaries, designing and deploying products and solutions that address product-market fit gaps, not just in Billing but across multi-product boundaries (Payments + Invoicing + Global LPMs). You will embed within Stripe product engineering teams to co-develop the highest-leverage capabilities.

You will build reusable solutions, not one-off fixes. You will contribute to a customization framework for RFA and adjacent products: tailored billing logic, financial workflows, integrations (custom metering, product catalog integrations, checkout flows). You will build patterns and blueprints that scale beyond the individual engagement.

You will provide architectural guidance, reviewing user architectures, advising on best practices, and optimizing integration and performance for complex enterprise environments. You will contribute to a growing library of architectural patterns for the field.

You will resolve critical technical challenges, diagnosing and fixing complex product/engineering problems across the stack. You will identify systemic improvements that prevent recurrence and improve platform stability.

You will inform the product roadmap, the integration gaps, migration friction, and multi-product failures you surface directly shape Stripe's product strategy. You will advocate for what users actually need based on what you've seen firsthand.

You will raise the bar on engineering, improving engineering standards, tooling, and processes within the team. You will help build for sustainability as the team grows.

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The Existing Business team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Stripe's fastest growing users.

Responsibilities:

• Manage a portfolio of Stripe's SMB users
• Proactively identify growth opportunities with existing accounts, manage outreach strategies and drive upsell
• Strategically identify, engage, grow and retain Stripe's fastest growing SMB users
• Work with cross-functional teams in a collaborative way to achieve your and team targets
• Manage incoming and proactive contract renewals and close business with existing accounts
• Balance reactive client requests along with proactive engagements to maximise impact and client value
• Solve complex client needs and work across product, marketing, risk and operations teams to improve our product

Requirements:

• 3 years of experience in solution sales field or customer success
• Superior verbal and written communication skills in both English and Japanese
• Ability to understand the Stripe API
• Experience with Excel and SQL, or a willingness to learn

Preferred Qualifications:

• Ability to understand the Stripe API
• Experience with Excel and SQL, or a willingness to learn

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Responsibilities:

• Acquire, grow, and retain strategic new business for Stripe, focusing on large and very large enterprises in your territory.
• Build, prioritize, and manage a robust, multi-threaded enterprise sales pipeline, including multi-quarter forecasting and account planning.
• Own the full sales cycle end to end,from executive engagement and lead generation through scoping, solution design, commercial negotiation, closing, onboarding, activation, and early expansion.
• Proactively generate your own pipeline through targeted outreach (e.g. cold calling, blitzing, research, networking, events, partners) and by driving a clear territory and account strategy.
• Effectively manage and advance leads qualified by inbound and outbound sales development representatives, ensuring smooth hand-offs and high conversion into late-stage opportunities.
• Ensure every potential and existing Stripe user has an excellent, high-touch experience at every interaction, regardless of deal size, seniority, or stage of the relationship.
• Identify and deeply understand users’ business models, technical environments, and pain points in order to shape and propose impactful Stripe solutions and multi-year roadmaps.
• Orchestrate and coordinate cross-functional Stripe teams (e.g. Solutions Engineering, Product, Legal, Risk, Operations, Marketing, Partnerships, Leadership) to align on strategy and ensure internal resources are set up for user success and long-term growth.

Requirements:

• 10+ years of full-time experience in solution sales, with a strong track record of closing, onboarding, and expanding complex enterprise deals (including multi-year, multi-stakeholder engagements).
• Proven orchestration skills from highly consultative roles, with the ability to lead complex pursuits across cross-functional teams (product, engineering, legal, risk, operations, marketing, leadership) and across all hierarchies both internally and within large customer organizations.
• Extensive experience selling to large and very large enterprises in Germany (e.g. DAX, large Mittelstand, and/or global enterprises with HQ or major presence in Germany), including C-level relationship ownership.
• Ability to deeply understand the Stripe platform and API, and build trusted relationships with highly technical customers (e.g. CTO, CPO, VP Engineering), translating technical capabilities into clear business outcomes.
• Demonstrated success operating in highly ambiguous, fast-paced, product-led environments, with the ability to create structure, prioritize effectively, and drive results without established playbooks.
• High professional fluency in German and English, including the ability to communicate at executive and board level in both languages.
• Openness and availability to travel regularly and represent Stripe at in-person customer meetings, industry events, and conferences.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.

The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity.

About the Role

We are looking for a strategic and hands-on operator to support and help scale the processes and systems of our Order Management and Billing Operations function. This role is responsible for operating the end-to-end order-to-invoice lifecycle, ensuring that contract, provisioning, and pricing data flow seamlessly through our systems to produce accurate, timely, and audit-ready billing. You will help define and execute our operating model, partner closely across Revenue Systems, Engineering, and GTM teams, and help build the operational backbone that will support the next phase of OpenAI’s scale and evolution.

You’ll blend operational execution with process design, cross-functional collaboration, and system optimization—critical for scaling our OTC function to support rapid growth and global operations.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own end to end operational readiness for new monetization launches including testing, reconciliation, invoicing integrity, go live execution, and post launch hypercare.

• Scale work through BPO and offshore teams, including workflow design, SOP development, training enablement, and quality controls to ensure consistent and accurate execution in the Order Management and Billing process.

• Embed AI and automation directly into Order Management and Billing workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing or revenue impacting issues.

• Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk to ensure quoting, configuration, provisioning, billing, and ERP stay aligned and integrated as new products and pricing models launch.

• Build and enforce controls and segregation of duties, ensuring documentation, approvals, reconciliations, and exception handling are clear, repeatable, and audit ready.

• Ensure data completeness and accuracy during month end close by validating that all order, pricing, billing, and usage information is fully captured and reconciled before flowing into revenue systems.

• Establish KPIs and performance dashboards that measure billing accuracy, cycle times, automation rates, customer escalations, and overall operational throughput to guide decision-making and prioritization.

• Develop and maintain operational documentation (SOPs, playbooks, runbooks, training pathways) to support consistent execution and team scalability.

You might thrive in this role if you have:

• 7+ years of experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment.

• In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures.

• Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome).

• Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues.

• High detail orientation and a data-driven mindset, skilled in analyzing complex billing scenarios and driving continuous process enhancements.

• A strong understanding of month-end close, reconciliations, and SOX compliance frameworks.

• Demonstrated success driving automation initiatives and system implementations across the OTC cycle.

• Strong problem-solving abilities with a proactive approach.

• Experience thriving in dynamic environments and demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting.

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This is a Product Engineering role specialized in monetization systems, and will lead that space at Replit. It’s a direct line to business impact. But it’s also critical to get right for our users. These are some of the most critical user journeys to get right. Getting them wrong creates the most frustrating experiences for users. So we’re looking for engineers who can build reliable and scalable billing systems and abstractions, while also translating that to an intuitive and friendly user experience.

You will:

• Lead the architecture and implementation of monetization systems at Replit.
• Create seamless payment experiences for users for both product-led and sales-led motions.
• Build new abstractions and APIs for other engineers at Replit to monetize their new products.
• Iterate on pricing and packaging tactics to drive revenue growth. Examples include coupon codes and referral systems.
• Create monitoring and feedback systems so that we can proactively spot problems, fix them, and optimize performance.

Required skills and experience:

• 6+ years of engineering experience, with strong skills working on the backend.
• Direct working experience in at least one of the following:
• Subscription platforms
• Usage-based billing
• SaaS Taxation
• Payment platforms
• Tokenization
• Self-directed and comfortable working autonomously in ambiguous environments.
• Excellent problem-solving skills with ability to debug complex billing issues and edge cases.
• Experience implementing customer-facing billing interfaces that simplify complex pricing structures.

_Tools + Tech Stack_ for this role:

• Python, TypeScript, React, Postgres, GraphQL, and Nodejs.

_Bonus Points_ :

• Experience working with Orb, Metronome, or Stripe usage based billing.
• Experience with coupons, referral programs, or other monetization growth tactics.

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $265K - $340K

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You will own the vision and roadmap for Replit's GTM systems—including CRM and CPQ—while partnering closely with Finance and Legal on adjacent billing, order management, and revenue recognition workflows. You'll lead a growing team of systems professionals and collaborate across Sales, Marketing, Engineering, and other stakeholders to deliver scalable solutions that support both day-to-day commercial operations and board-level reporting.

This is a role for someone who has built and scaled GTM systems at organisations generating billions in revenue, understands the rigor required for public company controls and compliance, and thrives at the intersection of technology strategy and business operations.

Responsibilities

• Define and execute the long-term vision and roadmap for Replit's GTM systems, with direct ownership of CRM and CPQ platforms
• Own the Salesforce platform strategy and architecture, ensuring it scales to support complex enterprise sales motions, consumption-based pricing models, and multi-geo operations
• Partner with Finance, Legal, and Deal Desk on billing, order management, and revenue recognition systems and workflows, ensuring GTM systems feed accurate and timely data into downstream processes
• Establish systems and controls that meet public company reporting standards, including SOX-readiness for GTM-related processes and data flows
• Build, mentor, and lead a high-performing team of GTM systems professionals, fostering a culture of operational excellence and continuous improvement
• Drive cross-functional alignment across Sales, Marketing, Finance, Legal, and Engineering to ensure systems investments support business priorities and regulatory requirements
• Evaluate, select, and integrate best-in-class technologies into the revenue tech stack, making thoughtful build-vs-buy decisions as the organisation scales
• Develop data governance frameworks and ensure data integrity across all GTM systems, enabling reliable forecasting, pipeline management, and revenue reporting
• Leverage AI and automation to enhance system capabilities, reduce manual processes, and unlock productivity gains across revenue-generating functions
• Establish and maintain strong vendor relationships, negotiating contracts and managing third-party implementation partners

Requirements

• 15+ years of experience in GTM systems, revenue operations, or business systems, with at least 7 years in a leadership role managing teams
• Have built and scaled GTM systems infrastructure at organisations generating $1B+ in annual revenue
• Possess deep expertise in Salesforce architecture, including experience with enterprise-scale implementations supporting complex sales processes and integrations
• Have hands-on experience partnering on quote-to-cash processes (billing, order management, revenue recognition) and understand how CRM and CPQ systems integrate with downstream financial workflows
• Have direct experience supporting public company reporting requirements, SOX compliance, and audit readiness for GTM-related systems and controls
• Demonstrate a track record of effective cross-functional partnership with Finance, Legal, Sales Leadership, and Engineering teams
• Bring strong people leadership skills with experience building and developing teams in fast-paced, high-growth environments
• Can seamlessly move between strategic planning and hands-on technical problem-solving
• Communicate complex technical concepts clearly to executive and non-technical audiences

Bonus Qualifications

• Active Replit user with understanding of developer tools and coding platforms
• Experience at a high-growth SaaS company or developer-focused platform
• Background in finance, accounting, or business operations
• Experience with sales enablement and training programs
• Experience with consumption-based or usage-based revenue models in addition to traditional SaaS contract structures
• Bring familiarity with modern revenue tech stacks including tools like Stripe, Metronome, Nue.io, Workday Financials, or similar platforms
• Have experience integrating AI/ML capabilities into business systems to drive automation and predictive insights
• Hold relevant certifications such as Salesforce Architect credentials
• Have experience with international GTM operations and multi-currency, multi-entity commercial systems

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This is a Principal Product Engineering role focused on Money Infrastructure at Replit. You'll work on the financial backbone that powers how Replit earns money, how builders earn money, and how Agents transact.

This role sits at the intersection of engineering, product, and the business. The systems you build directly impact revenue, trust, and some of the most critical user journeys on the platform. Getting them right enables growth, experimentation, and global scale. Getting them wrong creates broken payments, confusing pricing, and lost trust.

We're looking for engineers who can design and scale reliable financial systems while translating complex monetary logic into intuitive, user-friendly experiences for both Replit customers and builders on the platform. We love folks who have a passion for monetizing innovation and being a part of the greater pricing story.

Responsibilities:

• Lead the design, architecture, and implementation of Replit's core money infrastructure, spanning pricing, billing, payments, and monetization.
• Own and scale the global order-to-cash foundation supporting credit-based subscriptions, usage-based billing, marketplaces, in-app payments, and commerce for Agents.
• Enable rapid pricing and packaging experimentation across the company by building flexible abstractions and APIs for new SKUs, plans, and monetization models.
• Build high-converting, localized payment experiences across geographies — thinking globally while enabling users to pay locally.
• Power builder monetization by creating payment rails for apps, Agents, subscriptions, and new monetization primitives.
• Partner closely on data specifications with finance, accounting, and data teams to produce accurate, auditable, and reliable financial data.
• Collaborate with external monetization and payments partners (e.g. billing platforms, payment processors) to accelerate execution.
• Create monitoring, observability, and feedback systems to proactively detect issues, resolve failures, and optimize performance across financial flows.

Required Skills and Experience:

• 8+ years of professional software engineering experience, with strong backend expertise.
• Hands-on experience building or operating at least one of the following:
• Subscription or recurring billing platforms
• Usage-based or metered billing systems
• Payment processing platforms
• SaaS taxation or compliance systems
• Tokenization or credits-based systems
• Strong system design skills, especially for high-reliability, high-correctness domains like money.
• Comfort working autonomously in ambiguous, fast-moving environments with high business impact.
• Excellent debugging and problem-solving skills, including handling complex billing edge cases and failure modes.
• Experience building customer-facing billing or payments interfaces that simplify complex pricing models.

Tools + Tech Stack for this role:

• Rust
• TypeScript
• React
• Postgres
• GraphQL
• Node.js

Bonus points:

• Experience with usage-based billing platforms like Orb, Metronome, or Stripe Billing.
• Experience building coupons, referral programs, credits, or other monetization growth systems.
• Experience working on marketplaces, fintech integrations, or multi-party payment flows.
• Prior work on globally distributed payment systems with localization and compliance considerations.

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

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Foster City, CA (Hybrid) In office M,W,F

Employment Type

Full time

Location Type

Hybrid

Department

EngineeringProduct Engineering

Compensation

• Compensation is determined based on career level, with the base salary for this role ranging from $130K – $290K • Offers Equity

About the role:

This is a Product Engineering role specialized in billing systems, and will lead that space at Replit. It’s a direct line to business impact. But it’s also critical to get right for our users. These are some of the most critical user journeys to get right. Getting them wrong creates the most frustrating experiences for users. So we’re looking for engineers who can build reliable and scalable billing systems and abstractions, while also translating that to an intuitive and friendly user experience.

You will:

• Lead the design and implementation of all new billing and invoicing systems at Replit.
• Create seamless user experiences for users related to billing and invoicing, for both consumer and enterprise users.
• Build new abstractions and APIs for other engineers at Replit to monetize their new products.
• Iterate on pricing and packaging tactics to drive revenue growth. Examples include coupon codes and referral systems.
• Create monitoring and feedback systems so that we can proactively spot problems, fix them, and optimize performance.

Required skills and experience:

• 4+ years of full stack product experience, with strong skills working on the backend.
• Direct working experience in at least one of the following:
• Subscription invoicing systems
• Usage based billing systems
• Self-directed and comfortable working autonomously in ambiguous environments.
• Excellent problem-solving skills with ability to debug complex billing issues and edge cases.
• Experience implementing customer-facing billing interfaces that simplify complex pricing structures.

_Tools + Tech Stack_ for this role:

• TypeScript, React, Postgres, GraphQL, and Nodejs.

_Bonus Points_:

• Experience working with Orb, Metronome, or Stripe usage based billing.
• Experience with coupons, referral programs, or other monetization growth tactics.

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $130K - $290K

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San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Applied AI

Compensation

• $255K – $440K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team The Payments Team is working to make AGI financially sustainable by enabling OpenAI to accept payments across our existing products (ChatGPT, ChatGPT for Teams, API) and supporting future commercial experiences. We own the user-facing payments experience, direct integrations with payment service providers, and other supporting infrastructure that powers checkout and payment flows. Payments works closely with teams across Finance, Legal, Growth, Product, external vendors and more to ensure our payments infrastructure scales with the business and supports evolving commercial goals.

About the Role As a Software Engineer on the Payments Team, you will play a pivotal role in shaping the infrastructure that powers OpenAI’s financial systems. You’ll design and build core payments systems, partner with cross-functional teams to deliver scalable solutions, and ensure that our financial systems support rapid product iteration and global reach. We’re looking for people who are pragmatic, collaborative, and energized by the opportunity to build systems that are foundational to OpenAI’s long-term mission and sustainability.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Architect, implement and scale core payment infrastructure.
• Build robust and extensible financial primitives to enable rapid iteration and support hyper-growth.
• Collaborate closely with internal and external stakeholders (e.g. Finance, GTM, Product, etc) to translate business requirements into clean, scalable technical systems.
• Demonstrate high levels of ownership to get changes shipped in the highly-regulated domain of payments.
• Create a seamless user experience for checkout around the world.
• Improve the reliability, observability and auditability of money movement at OpenAI.

You might thrive in this role if you:

• Have 5+ years of professional experience in software engineering, ideally with a focus on payments or financial systems at scale.
• Are familiar with payment processors (e.g., Stripe, Adyen, Braintree) or have built similar internal financial systems, e.g. storing cardholder data, pricing, online commerce, etc.
• Bring a strong product mindset and a desire to deeply understand product needs and design for long-term flexibility.
• Thrive in high-growth, ambiguous environments, and can balance fast execution with technical rigor and system reliability.
• Excellent communication skills, with ability to build consensus among stakeholders both internally and externally.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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• Building and maintaining our platform on top of our cutting-edge voice models, which are used by millions of users.

• Improving our existing products to ensure that they’re intuitive, powerful and make innovative use of our research team’s latest break-throughs. This could involve adding significant functionality, or building integrations with other common consumer/enterprise solutions.

• Maintaining and strengthening our internal infrastructure as we scale and grow to ensure that our products remain live, performant and secure.

• Collaborating closely with engineers and others from the Frontend, Growth and Sales teams to understand, and design solutions for our customers.

What you need

• Expertise in Python.

• A strong background in backend development.

• Familiarity with common software and system design patterns and infrastructure including APIs, cloud infrastructure tools, storage solutions, data structures etc.

• Knowledge about test design and security fundamentals.

Why this matters

One paragraph about career impact and value.

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