Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.

We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.

For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.

Responsibilities:

• Sales Strategy Execution:

Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.

Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.

Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.

• Performance Management:

Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.

Track individual and team performance using CRM tools and reporting dashboards.

Analyse sales metrics and provide insights to optimise processes, identify trends, and forecast revenue.

• Cross-Functional Collaboration:

Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.

Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.

• Customer Focus:

Maintain a strong understanding of customer needs and market trends to support the team in closing deals.

Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.

• Reporting & Analytics:

Regularly report on team performance, sales pipeline, and market conditions to senior management.

Provide data-driven recommendations to improve sales performance and achieve growth targets.

Requirements:

• 5+ years in a quota carrying new business IC role with proven success.

Experience working on complex and strategic deals (involving procurement, legal, security).

3+ years management experience.

Previous experience building and executing on outbound sales motions.

Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus.

Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately.

Proven experience–and passion for–teaching and developing top talent.

Experience developing GTM strategy, building, and executing operational plans.

A builder of businesses, with the ability to attract and develop the best talent in the industry.

Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal).

Adaptive, with the ability to balance short term and long term priorities.

Benefits:

Competitive salary and meaningful equity.

Comprehensive medical, dental, and vision coverage.

Regular compensation reviews - great work is rewarded!

Flexible paid time off policy.

Paid Parental Leave Program.

401k plan & match.

In-office bicycle storage.

Fun events for Intercomrades, friends, and family!

OTE Range: $228,000 - $349,375

Base Pay Range: Variable

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This is a fast-moving environment where priorities evolve quickly. You will do well here if you enjoy moving quickly, iterating often, and solving problems with just enough structure to make fast progress. You will collaborate closely with product managers, engineers, and other designers to explore ideas, refine solutions, and deliver intuitive, polished user experiences.

Responsibilities

• Design end-to-end product experiences from concept to final UI
• Incorporate AI and AI tools naturally into workflows where they improve clarity and speed
• Translate research, customer insights, and strategy into clear interaction patterns
• Create wireframes, prototypes, and high-fidelity designs to support fast decision cycles
• Work closely with product managers and engineers in rapid, iterative development
• Contribute to and extend our design system to ensure consistency and scalability
• Use qualitative and quantitative insights to validate design decisions
• Communicate design rationale clearly to keep teams aligned

Requirements

• 4+ years of product design experience for SaaS or enterprise software
• Experience designing or working with AI-enhanced tools or familiarity with modern AI patterns
• A strong portfolio demonstrating UX depth, interaction thinking, and polished visual design; at least one recent project or case study you can walk us through where you had a major contribution or ownership of it.
• Fluency with Figma and rapid prototyping
• Ability to simplify complex systems and reason clearly about design choices
• Comfort working in a dynamic, fast-paced environment
• Strong communication skills and a collaborative mindset
• Curiosity, adaptability, and a willingness to move quickly when needed

What You Will Be Super Skilled And Effective At

• Balancing speed with thoughtful design
• Moving from ambiguity to structured design approaches
• Considering systems while executing detailed interactions
• Communicating clearly to help teams move fast and stay aligned
• Using research, analytics, and customer feedback to refine designs
• Approaching challenges with curiosity and a growth mindset

Within One Month You Will

• Complete onboarding and gain deep understanding of our users and product strategy
• Learn our personas and workflows for your product area
• Join customer demos and internal sessions to rapidly gather context
• Explore active design initiatives and contribute to features already in development
• Deliver your first prototypes or design iterations

Within Three Months You Will

• Take ownership of design work within specific product areas
• Deliver complete flows and high-quality prototypes
• Become fluent and contribute to WorkBoard’s design system
• Conduct user feedback sessions or usability reviews
• Identify UX improvements and propose enhancements

Within Twelve Months You Will

• Become a domain expert in your product area
• Contribute to long-term UX direction in close partnership with product and engineering
• Identify opportunities for improvement supported by data and customer insight
• Influence how intelligent features evolve across your product area
• Strengthen clarity and consistency across the entire WorkBoard experience

The Team

You will join a collaborative, fast-moving Product and Engineering team that values curiosity, humility, and customer obsession. We support each other, move quickly, learn constantly, and operate as one team focused on delivering meaningful customer value.

Our Values - The 4 Hs

• Humble experts
• Hungry for the opportunity
• Intellectually honest
• One happy team

Benefits

• Competitive compensation
• Flexible paid time off
• Additional Health insurance coverage with Bulstrad
• Bi-weekly All-Hands Meetings
• Modern hardware and tools
• Learning and development opportunities
• And much more!

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About WorkBoard

WorkBoard is a pioneer in AI-driven strategy execution solutions, empowering enterprises to align, measure, and achieve their most important outcomes.

The Role

We are seeking a Regional Sales Director with an entrepreneurial spirit and a proven track record in B2B software sales. This is a unique opportunity to sell into a new category and shape how global enterprises think about strategy execution.

Responsibilities

• Delivering on your revenue targets by identifying and engaging high-potential target accounts across multiple industries.
• Developing innovative outreach strategies to secure meetings with C-suite and senior executive stakeholders.
• Articulating our unique value proposition, educating the market on how AI transforms strategy management and execution.
• Building a robust pipeline through prospecting, networking, and multi-channel outreach.
• Developing and delivering compelling presentations to executive prospects, demonstrating how WorkBoard drives measurable outcomes.

Requirements

• A proven track record of enterprise selling where you've closed deals in the $100k to $500 range to consistently exceeded your quarterly and annual revenue targets.
• 7–10 years of successful B2B enterprise software sales experience, preferably in new market or category-creation environments.
• Exceptional prospecting skills with the ability to secure meetings with C-level executives.
• Strong business acumen and the ability to articulate how AI impacts strategic business outcomes.
• Entrepreneurial mindset with the ability to thrive in ambiguity and fast-paced growth.

Nice to Have

• Experience launching new products or breaking into new markets.
• Familiarity with strategy execution concepts and how they apply in business.
• Background in early-stage startup environments with a record of sales success.

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The ideal candidate will have a proven track record of enterprise selling, exceptional prospecting skills, and the ability to articulate how AI impacts strategic business outcomes. They will also have a strong business acumen and the ability to thrive in ambiguity and fast-paced growth.

Responsibilities:

• Deliver on revenue targets by identifying and engaging high-potential target accounts across multiple industries.
• Develop innovative outreach strategies to secure meetings with C-suite and senior executive stakeholders.
• Articulate our unique value proposition, educating the market on how AI transforms strategy management and execution.
• Build a robust pipeline through prospecting, networking, and multi-channel outreach.
• Develop and deliver compelling presentations to executive prospects, demonstrating how WorkBoard drives measurable outcomes.

Requirements:

• A proven track record of enterprise selling where you've closed deals in the $100k to $500 range to consistently exceeded your quarterly and annual revenue targets.
• 7–10 years of successful B2B enterprise software sales experience, preferably in new market or category-creation environments.
• Exceptional prospecting skills with the ability to secure meetings with C-level executives.
• Strong business acumen and the ability to articulate how AI impacts strategic business outcomes.
• Entrepreneurial mindset with the ability to thrive in ambiguity and fast-paced growth.

Nice to Have:

• Experience launching new products or breaking into new markets.
• Familiarity with strategy execution concepts and how they apply in business.
• Background in early-stage startup environments with a record of sales success.

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You will deliver on your revenue targets by identifying and engaging high-potential target accounts across multiple industries. You will develop innovative outreach strategies to secure meetings with C-suite and senior executive stakeholders. You will articulate our unique value proposition, educating the market on how AI transforms strategy management and execution.

Responsibilities:

• Delivering on your revenue targets by identifying and engaging high-potential target accounts across multiple industries.
• Developing innovative outreach strategies to secure meetings with C-suite and senior executive stakeholders.
• Articulating our unique value proposition, educating the market on how AI transforms strategy management and execution.
• Building a robust pipeline through prospecting, networking, and multi-channel outreach.
• Developing and delivering compelling presentations to executive prospects, demonstrating how WorkBoard drives measurable outcomes.
• Managing the full sales cycle with a consultative, solution-focused approach tailored to the challenges of selling in an emerging category.
• Partnering with internal teams to shape tailored solutions for each customer's strategic needs.
• Establishing trust-based relationships with decision-makers, positioning yourself as a strategic advisor.
• Capturing and sharing market feedback to help refine our category narrative and product strategy.

Requirements:

• A proven track record of enterprise selling where you've closed deals in the $100k to $500 range to consistently exceeded your quarterly and annual revenue targets.
• 7–10 years of successful B2B enterprise software sales experience, preferably in new market or category-creation environments.
• Exceptional prospecting skills with the ability to secure meetings with C-level executives.
• Strong business acumen and the ability to articulate how AI impacts strategic business outcomes.
• Entrepreneurial mindset with the ability to thrive in ambiguity and fast-paced growth.

Nice to Have:

• Experience launching new products or breaking into new markets.
• Familiarity with strategy execution concepts and how they apply in business.
• Background in early-stage startup environments with a record of sales success.

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Our Sales team at Plaid combines deep product and industry knowledge and is focused on bringing Plaid to an ever-broadening set of businesses. Our thesis is that every company in financial services can benefit from better financial technology and that many industries that don't currently consider themselves to be fintech actually are. As an Enterprise Account Executive - Named Accounts, you'll be the individual helping us achieve this vision. Your focus will be on generating new enterprise deals and building strong, long-lasting relationships with large companies in North America. You'll be tasked with identifying and closing major deals across verticals across Plaid’s Enterprise segment.

Responsibilities

• Own and grow a portfolio of strategic enterprise accounts, driving both expansion within existing customers and net-new revenue across key greenfield opportunities
• Lead complex, multi-threaded sales cycles by engaging technical, product, and executive stakeholders, positioning Plaid as a strategic partner
• Craft and deliver compelling, business-centric value stories that connect Plaid’s solutions to measurable customer outcomes
• Partner cross-functionally with Solutions Engineering, Account Management, Product, and other teams to drive new sales and expand existing use cases
• Proactively identify and act on industry trends, competitive dynamics, and customer needs to refine sales strategy
• Contribute to building and scaling the enterprise sales motion by sharing insights, improving processes, and mentoring others
• Win as a team , in partnership with outbound sales development rep, account manager, technical account manager, implementation manager, product organization, and other members of your account pod

Qualifications

• Ability to sell a technical solution to a business buyer, developing and delivering a compelling value story at the executive level
• Significant experience (9+ years of quota-carrying experience) in a new revenue role, with a strong track record of closing enterprise-level deals (including 4+ years focused on enterprise customers)
• Strong prospecting, qualification, and negotiation skills, with a consultative and product-centric sales approach
• Experience partnering with cross-functional teams and executing a territory- or vertical-focused revenue strategy
• Strong command of executive-level conversations and confidence in facilitating technical discussions alongside Solutions Engineers and Technical Account Managers
• Excitement to operate in a high-growth environment and contribute to building processes, tools, and playbooks

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

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