Your primary responsibility will be signal detection, narrative analysis, and escalation judgment, not drafting responses. You will translate high-volume online conversation into clear insight for internal stakeholders, helping the organization understand what is happening, how quickly narratives are evolving, and whether escalation is required.

Key Responsibilities:

• Real-time monitoring: Continuously monitor social platforms, forums, influential voices, and media for OpenAI, our product suite, and senior executive mentions.
• Signal detection and narrative analysis: Identify early signals that may develop into reputational or policy issues.
• Insights and internal intelligence: Translate noisy, fast-moving online conversations into concise insights then produce short internal briefs, alerts, and summaries that enable shared situational awareness across teams.
• Escalation and coordination: Flag emerging issues to the Strategic Response team with clear context, risk assessment, and recommended next steps.

Requirements:

• Deep fluency in social media ecosystems and online discourse dynamics.
• Strong platform literacy across major social networks and digital communities.
• Analytically sharp and able to separate signal from noise in high-volume information environments.
• Strong judgment about when something matters and how to present information to executives.

Preferred Qualifications:

• Experience in social listening, media monitoring, intelligence analysis, or issues management.
• Understanding how narratives spread, accelerate, and influence perception online.
• Familiarity with AI and machine learning concepts.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

Equal Opportunity Employer:

OpenAI is an equal opportunity employer and welcomes applications from diverse candidates.

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