We are seeking an experienced Technical Partner Manager to lead technical partner engagements within our Global Partner Engineering & Operations (PE&O) team. In this role, you will own relationships with Stripe's AMER bank partners, overseeing partner technical integrations and performance.

Responsibilities

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.
• Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
• Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
• Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar's technical and operational needs.
• Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
• Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
• Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

Requirements

• 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
• Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
• Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
• Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
• Strong analytical and problem-solving skills; able to use data to drive decisions.
• Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
• Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
• Willingness to travel (~30%) for partner visits and business/service reviews.

Preferred Qualifications

• Bachelor's degree in Computer Science, Business Administration, Operations Management, or a related field; Master's degree or MBA preferred.
• Working proficiency with databases and SQL for partner-facing data analysis.
• A user-first mindset and strong sense of urgency to scale products and operations through partnerships.

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

OperationsPeople

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

The Role

We're looking for a world-class Executive Assistant who can serve as a true partner to our Cofounders, Steffen and Victor. This person will be the go-to for keeping things moving, anticipating needs before they arise, and making sure priorities are executed seamlessly. The scope will be broad and varied—from managing complex calendars and coordinating travel, to supporting off-sites, events, personal matters, and contributing to strategic projects. This is a high-impact role with exposure to both operational and strategic challenges. If you're flexible, thrive under pressure, and love being the person who just gets things done, this could be the role for you. You'll join a dynamic, ambitious, and supportive team that values ownership and initiative.

What you'll do:

• Act as the right hand to our Cofounders, managing schedules, communications, and priorities.

• Anticipate needs and proactively resolve issues before they become problems.

• Organise and execute leadership meetings and special events.

• Coordinate complex travel logistics across time zones.

• Support personal and professional tasks that keep the Cofounders focused on their most important work.

• Contribute to strategic and operational projects—bringing structure, follow-through, and creative problem-solving.

You'll need to be:

• Experienced: You've worked as an EA (ideally supporting founders, C-suite, or executives in fast-growth environments). Experience in Private equity or investing would be highly valuable.

• Resilient: You thrive in intense, ever-changing environments and stay calm under pressure.

• Resourceful: You are a natural problem solver with a 'no job too big or small' mindset.

• Organised: You balance multiple priorities seamlessly, with strong attention to detail.

• Flexible: You can pivot quickly and handle both strategic projects and tactical tasks with equal energy.

• Confidential: You handle sensitive information with the highest discretion and professionalism.

• People-first: You build trust quickly and communicate with clarity and warmth.

• This is an onsite role in our London HQ

At Synthesia, we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in this public Notion page

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