Manager, Personalized Support · Twilio

Sat, 25 Apr 2026 20:57:23 GMT
Engineering

Twilio · Remote - Colombia · remote

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Join the team as Twilio's next Manager, Personalized Support. The Personalized Support Manager is responsible for the performance of Twilio's products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones.

In this role, you'll:

Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio's strategic customers.

As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well-being.

You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture.

A large part of your role involves understanding customer roadblocks, pain points and advocating in a data-driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.

You will also be working alongside our Sales teams to manage customer accounts.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!