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You are a visionary leader and technical expert with a passion for driving customer success in advanced semiconductor design. You thrive in dynamic, collaborative environments and excel at building and leading high-performance teams. With extensive experience in 3DIC design and multiphysics analysis, you have a proven track record of delivering innovative solutions to complex technical challenges.

Responsibilities

• Lead and mentor a team of applications engineers and sales specialists focused on 3DIC technology, fostering technical excellence and professional growth.
• Drive customer engagements, ensuring successful adoption and deployment of Synopsys 3DIC solutions across key accounts.
• Collaborate with R&D, product management, and account teams to define product direction and influence the 3DIC roadmap based on customer feedback and market demands.
• Develop and implement strategies for solving complex technical challenges related to 3DIC design, integration, packaging, and verification.
• Represent Synopsys at industry events, conferences, and customer meetings, showcasing thought leadership and technical expertise.
• Oversee the creation and delivery of technical collateral, including application notes, best practices, and training materials.
• Ensure continuous improvement of customer support processes and technical engagement models to maximize customer success and satisfaction.

Impact

• Leverage Ansys market-leading multiphysics analysis to accelerate the adoption of Synopsys' 3DIC solutions, driving revenue growth and expanding our leadership in advanced semiconductor markets.
• Shape the future of 3DIC technology through strategic customer partnerships and by influencing product innovation.
• Empower customers to overcome technical barriers, enabling them to deliver next-generation, high-performance silicon solutions.
• Enhance Synopsys' reputation as a trusted technology partner and thought leader in the 3DIC space.
• Drive cross-functional collaboration to deliver seamless, integrated solutions that address critical industry challenges.
• Foster a high-performance team culture that attracts, develops, and retains top engineering talent.
• Ensure customer feedback and market insights are systematically integrated into product development cycles.

Requirements

• Deep technical expertise in 3DIC planning, design, multiphysics analysis, and verification methodologies (EDA tools, advanced packaging, TSV, HBM, etc.).
• Proven leadership experience managing large, geographically distributed applications engineering or technical sales teams.
• Strong background in semiconductor design flows, system integration, and silicon implementation.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues in real-time customer environments.
• Familiarity with industry standards and trends in advanced node technologies, packaging, and chiplet architectures.
• Experience collaborating with product management, R&D, and sales to drive product direction and customer success.

Team

You will lead the 3DIC Technical Sales and Applications Engineering team, a group of industry experts dedicated to enabling customer success with Synopsys' most advanced semiconductor technologies. The team works at the intersection of engineering, customer engagement, and product innovation, playing a pivotal role in shaping the future of 3DIC design. Together, you will drive technical excellence, foster strong customer relationships, and collaborate across Synopsys to deliver transformative solutions that set new industry standards.

We Are

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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Responsibilities

The Monitoring and Support Engineer will be responsible for the following tasks:

• Ensuring that all incidents are handled within SLAs
• Initial troubleshooting of Infrastructure incidents
• Ensuring maximum network & service availability through proactive monitoring
• Ensuring all the incident and alert tickets contain detailed technical information
• Initial troubleshooting of Infrastructure incidents, restoration of services and escalation to level 3 experts if necessary
• Participating in Problem management processes
• Ensuring that all incidents and critical alerts are documented and escalated if necessary
• Ensuring effective communication to customers about incidents and outages
• Identifying opportunities for process improvement and efficiency enhancements
• Participating in documentation creation to reduce BAU support activities by ensuring that the Service Desks have adequate knowledge articles to close support tickets as level 1
• Participating in reporting on monitored data and incidents on company infrastructure
• Implementing best practices and lessons learned from initiatives and projects to optimize future outcomes

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience
• Understanding of IT Infrastructure technologies, cloud solutions (Azure, Google, Meraki, etc.), standards and trends
• Technical background with 3+ years’ experience in IT operations role delivering IT infrastructure support, monitoring systems (PRTG, Observium, LibreNMS, Zabbix) and incident management
• Technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange
• Previous experience in System Administration of Linux/Unix OS, ChromeOS or Windows, mobile/embedded systems
• Networking skills and certification in Cisco CCNA level or CompTIA Network+ would be an asset
• Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Strong customer service orientation

Benefits

• Flexible work arrangement
• Global exposure
• Private Medical Care
• EAP system for supporting Employees
• Cafeteria System
• Leisure Zones in the office

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