16a5bd95-290 Commercial Counsel - Helpshift At Keywords Studios, we are seeking a Commercial Counsel to join our growing Legal team. As a Commercial Counsel, you will serve as both lead commercial counsel and embedded product counsel, specifically dedicated to supporting the Helpshift AI-first customer service platform and the wider Player Engagement service line. Key responsibilities: * Act as the primary legal point of contact for the Helpshift and PE Sales teams, leading the drafting and negotiation of complex SaaS agreements and Master Service Agreements (MSAs) with global enterprise customers. * Develop and maintain "playbooks" and approved fallback positions, standard response libraries for negotiations, and other deal support materials. * Partner with the engineering and product teams throughout the Product Development Lifecycle (PDLC) to identify and mitigate legal risks in new and evolving product features. * In collaboration with the Global Head of Privacy & AI Governance, ensure that the Group's responsible AI framework is implemented by Helpshift, ensuring the platform complies with emerging global regulations, including those related to AI, data protection and platform regulations. * Advise on data scraping, model training, and intellectual property matters related to generative AI and proprietary customer support data, including licensing, ownership and use-rights considerations. * Identify and implement efficiencies in the contracting process for the PE team, including updating templates and contracting workflows for new service offerings. * Work closely with the Group's Privacy, AI Governance and Information Security teams, and other key stakeholders, to ensure a unified approach to client contracting and product management. Requirements: * Qualified Lawyer: Admitted to practice in Canada. * Industry Expertise: Minimum 4+ years' experience. * Contracting: Expertise in negotiating complex IP, data protection, and liability provisions in a global commercial and multi-jurisdictional context. * Product Lifecycle: Proven track record of advising engineering/product teams on legal issues during the development phase (PDLC). * AI Risk & Governance: Demonstrated experience in developing and implementing governance frameworks for emerging technologies, particularly AI/ML, including a strong understanding of the ethical and regulatory landscape concerning automated decision-making, bias mitigation, and algorithmic transparency. * Commercial Astuteness: Ability to balance aggressive business objectives with necessary legal safeguards. * Deal Velocity: Proven ability to drive complex negotiations to closure quickly while maintaining the Group's position and ensuring the integrity of the platform's legal and risk framework. * Solution Oriented: A problem-solver who avoids "no" in favor of "how to do this safely". * Communication: Skilled at explaining complex legal or technical concepts to non-experts and senior executives. * Self-Starter: Accountable and capable of managing their work independently in a fast-paced environment. * Stakeholder Trust: Ability to operate as a trusted advisor to sales, product, and engineering leadership, balancing speed-to-market with long-term platform risk. * Matrix Navigation: Proven ability to manage dual-reporting lines, effectively prioritizing tasks from business stakeholders while maintaining alignment with the broader Legal function's goals and standards. The base salary for this role is from CAD$100,000 to $155,000 per year, depending on experience.

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]]> full-time senior remote CAD$100,000 to $155,000 per year Qualified Lawyer, Industry Expertise, Contracting, Product Lifecycle, AI Risk & Governance, Commercial Astuteness, Deal Velocity, Solution Oriented, Communication, Self-Starter, Stakeholder Trust, Matrix Navigation, B2B SaaS, Games industry, AI-related technology Legal Technology Keywords Studios https://logos.yubhub.co/j.com.png Keywords Studios is a global services provider to the video game industry, offering a range of services including game development, localization, and quality assurance. https://apply.workable.com https://apply.workable.com/j/DF0BC07A25 Vancouver 2026-03-09