This position leads Indirect Teams. The Customer Experience Product Manager leads the definition, delivery, and continuous optimization of customer experience solutions across the customer lifecycle. This role partners closely with business, technology, analytics, marketing, and external vendors to identify, prioritize, and execute high-impact initiatives across Nurturing, Remarketing, Cross-Selling, and Retention.
\nThe role focuses on strategy, prioritization, coordination, and delivery, rather than hands-on execution of platforms or tools. Leads efforts to develop solutions and then work with key partners to build and implement them. Develops the complete design of customer and supporting processes, to build and/or deploy key tools to monitor, diagnose, predict, and activate customer experience insights.
\nIdentifies and prioritizes customer experience improvement initiatives. Makes recommendations based on market research and competitive analysis from both within and outside the insurance industry to support product development and go-to-market strategies across channels.
\nUses analytical knowledge and program/project management best practices to sponsor key transformation projects, as the main business owner, or Agile Product Manager to lead cross-functional projects prioritizing work in backlogs, and drive for products that deliver to our experience expectations.
\nCommunicates project deliverables to key stakeholders across the Enterprise to include Senior Executive Management. Responsible for defining strategy, requirements, prototyping, testing, training, support procedures, communications and implementation.
\nServe as an integrator between business needs and technology solutions, helping to deliver tools and methodologies to align with enterprise goals and objectives.
\nProficiently lead conversations with the executive management within the organization, and inspire clear ideas and actions. Collaborate with enterprise stakeholders to develop and prioritize epics and features.
\nLeverage customer/partner research and data and analytics to bring analytical capabilities to market for both internal users and to optimize customer experiences.
\nMonitor and track market trends within the insurance industry and other verticals affecting customer experience capabilities and customer's experience expectations.
\nApplies advanced knowledge of analytics and tools to drive change with partners to create/enhance Customer Experience capabilities.
\nDevelop pilot measurement plans and implementation control plans with Customer Analytics to articulate benefit attribution based on customer experience enhancements or new capabilities.
\nAssists with planning process by leading analysis and producing cost-benefit analysis for proposed Customer Experience projects. Performs other job duties as assigned.
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\nYour primary responsibilities will include:
\nIn this role, you will serve as a strategic product owner and trusted partner to senior leadership, integrating business needs and technology capabilities to ensure alignment between customer needs, enterprise goals, and measurable business outcomes.
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\nYour responsibilities will include:
\nYou will have the opportunity to develop solutions and work with key partners to build and implement them. You will also identify and prioritize customer experience improvement initiatives and make recommendations based on market research and competitive analysis.
\nAs a Customer Experience Product Manager, you will be responsible for using analytical knowledge and program/project management best practices to sponsor key transformation projects. You will communicate project deliverables to key stakeholders across the Enterprise and serve as an integrator between business needs and technology solutions.
\nYou will have the opportunity to lead conversations with executive management within the organization and collaborate with enterprise stakeholders to develop and prioritize epics and features. You will also leverage customer/partner research and data and analytics to bring analytical capabilities to market for both internal users and to optimize customer experiences.
\nIn addition, you will monitor and track market trends within the insurance industry and other verticals affecting customer experience capabilities and customer's experience expectations. You will apply advanced knowledge of analytics and tools to drive change with partners to create/enhance Customer Experience capabilities.
\nYou will assist with planning process by leading analysis and producing cost-benefit analysis for proposed Customer Experience projects. You will perform other job duties as assigned.
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\nAs a trusted advisor for a diverse portfolio of mid-cap corporates across Southern California and the West Coast, you will leverage your sector expertise and product knowledge to deliver innovative solutions, build enduring partnerships, and champion HSBC's commitment to being the Leading International Bank.
\nKey responsibilities include:
\nTo succeed in this role, you will have a Bachelor's degree and experience in Corporate Banking, managing mid-market or large corporate relationships. You will also have proven ability to match client needs with a wide range of solutions, including Treasury & Cash Management, Trade Finance, Foreign Exchange, and debt/financing products.
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\nDrive Operational Excellence - Own and monitor daily operations, ensuring adherence to SLAs, KPIs, and performance metrics (response time, resolution time, customer satisfaction, backlog health, etc.).
\nLead and Develop a High-Performing Team - Manage, coach, and mentor Support Engineers to achieve their potential and elevate technical excellence.
\nHandle and Prevent Escalations - Act as the escalation point for critical incidents (P1/P2), ensuring prompt response, coordination, and resolution.
\nElevate Technical Excellence - Be a hands-on technical leader capable of reviewing and advising on complex cases across networking, DNS, WAF, Zero Trust, and performance.
\nCollaborate Cross-Functionally - Partner with Engineering, Product Management, and Customer Success to surface recurring issues and influence product improvements.
\nRequirements:
\nBonus Points:
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\nLocation: United States
\nDepartment: Operations
\nJob Description:
\nAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
\nThe Community You Will Join:
\nAirbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere.
\nCommunity Blueprint is a team under Global Operations that aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy. To do this, we need to be experts in the guest and Host experience and in how the product, operations, policies function together to deliver the Airbnb experience.
\nAs part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product & operations, and enhancing the guest and Host experience.
\nThe Difference You Will Make:
\nWe are seeking a highly experienced and skilled leader with deep expertise in customer journey analysis, strategic planning, and team development. As the Senior Manager, you are a leader that will be responsible for driving forward customer experience excellence, developing insights that identify user experience gaps, and growing the team’s impact on the business.
\nThe ability to connect the dots across the end-to-end customer journey and across different teams will be critical to success. This role will also be presenting to and influencing leaders at the highest level, meaning strong communication skills will be essential.
\nThis role will be part of the Frontline Insights & Execution (FIX) team within Community Blueprint. This is a highly cross-functional team, this means you will collaborate with many different functions across all of Airbnb to drive strategic initiatives and inform decisions that will ultimately improve the guest and host experience.
\nWe are looking for a scrappy self-starter with an entrepreneurial mindset who thrives in ambiguity and can deeply understand the nuances of our rapidly evolving business and use data to make key decisions.
\nA Typical Day:
\nYour Expertise:
\nJoining the Airbnb team as a Senior Manager of the Community Blueprint Team will provide you with an exciting opportunity to contribute to the growth and success of a global technology company. If you are a highly analytical, detail-oriented, and strategic thinker with a passion for data-driven decision-making, we would love to hear from you.
\nYour Location:
\nThis position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
\nOur Commitment To Inclusion & Belonging:
\nAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
\nHow We'll Take Care of You:
\nOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
\nPay Range $188,000-$235,000 USD
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\nYou will act as a central leader, coordinating across vast cross-functional domains to drive cutting-edge model capabilities from research to global production.
\nKey responsibilities include:
\nStrategic Leadership: Architect, scope, and lead complex technical programs for model development at an organizational level, defining best practices for delivering frontier research to production.
\nOrganizational Alignment: Direct and align vast cross-functional organizations working on personal intelligence to advance the state of the art research in this domain. Act as a trusted advisor to senior executive leadership.
\nRisk & Strategy Management: Proactively identify and resolve systemic risks, dependencies, and changing circumstances across multiple product surfaces, implementing scalable, long-term solutions.
\nTechnical Problem Solving: Apply deep technical intuition to identify and execute pragmatic solutions, directly unblocking novel modeling techniques and resolving high-level technical architecture disputes.
\nProcess Excellence: Define program management methodologies and governance models for the broader organization, driving operational excellence across multiple teams and product areas.
\nWe look for the following skills and experience:
\nExperience: 12+ years of experience leading organizational-level technical programs, with a strong track record of successful program delivery at massive scale.
\nTechnical Foundation: Expert-level technical background, with deep AI knowledge and extensive experience in the development of foundational models and their integration into global products.
\nCommunication & Collaboration: Exceptional executive presence and stakeholder management skills, paired with meticulous organization and attention to detail. You excel at building trust, navigating complex organizational dynamics, and synthesizing highly complex technical strategies to act as a trusted advisor to executive leadership.
\nLeadership & Ownership: Exceptional leadership capabilities, with a proven ability to take full ownership of sweeping organizational initiatives, drive cross-PA alignment, and overhaul governance models across vast engineering and research teams.
\nAdaptability: Proven ability to navigate highly ambiguous, ever-evolving environments, demonstrating leadership and resourcefulness in resolving systemic challenges.
\nAI Passion & Practical Application: Passionate about AGI and deeply curious about emerging technologies. You are a hands-on practitioner who actively utilizes the latest AI tools, agents, and coding assistants to accelerate workflows and drive operational excellence.
\nThe US base salary range for this full-time position is between $240,000 USD - $334,000 USD + bonus + equity + benefits.
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\nIn this role, you will drive the acquisition of premium content, negotiate complex multi-pronged agreements, and build long-term relationships with publishers, universities, research institutions, and data providers. You will work closely with cross-functional teams to ensure access to quality and relevant data and content sources that are aligned with Mistral AI’s interests, and enable innovative use of data and content.
\nThis role is ideal for a results-driven negotiator and strategic thinker with a passion for AI, academic content, and ethical data practices, and a proven track record of closing high-stakes deals in the publishing, technology, or research sectors.
\nKey Responsibilities
\nStrategic Sourcing & Pipeline Development\n• Build and manage a robust pipeline of high-quality content (e.g., STEM, academic, robotics, multimedia).\n• Qualify and vet data & content providers to ensure compliance with legal (copyright, data provenance) and business (relevance, cost, scalability) requirements.\n• Provide regular reports and analytics on procurement activities, investments, and performance to support data-driven decision-making.
\nLicensing & Partnership Management\n• Serve as a key point of contact for external partners (e.g., publishers, universities, and research institutions) to understand their goals and interests, addressing their needs and priorities.\n• Develop multi-pronged relationships (e.g., revenue-sharing, co-development) to create long-term collaboration.\n• Develop new programs that promote fair compensation and sustainability for content creators, owners and curators.
\nCross-Functional Collaboration\n• Collaborate with internal stakeholders (e.g., Science, Product, and Go To Market teams) to understand their needs and ensure procurement activities support their objectives.\n• Evaluate “make vs. buy” options for content sourcing in collaboration with the Human Data team, balancing data development with external access/licensing opportunities
\nRequired Qualifications and Skills\n• Proven track record of negotiating and closing complex deals ($10M+), including revenue-sharing, licensing, or co-development agreements.\n• Deep understanding of AI training data ecosystems and ability to translate this into business terms.\n• Legal acumen: Understanding of legal concepts involved in data acquisition and content licensing.\n• Strong STEM background (e.g., degree in Science, Technology, Engineering, Mathematics, or related field) and a passion for academic content and research.\n• Excellent communication and stakeholder management skills (experience negotiating with C-level stakeholders), with the ability to build trust and influence partners at all levels.\n• Business acumen with experience in market analysis and financial modeling (e.g., DCF analysis)\n• Fluency in English and French; additional languages (e.g., German) are a plus.\n• Knowledge of global copyright laws.\n• Experience working in a fast-paced, global environment, with distributed teams.
\nNice-to-Have Skills\n• Existing network in the publishing, academic, or research communities (e.g., relationships with major publishers, universities, or data providers).\n• Experience with AI training data, including familiarity with pretraining, RAG, or synthetic data generation.\n• Direct experience working for a tech company sourcing data/content for LLMs\n• Technical literacy in data formats (e.g., JSON, XML), APIs, or content management systems.
\nBenefits\n• Competitive cash salary and equity\n• Daily lunch vouchers\n• Monthly contribution to a Gympass subscription\n• Monthly contribution to a mobility pass\n• Full health insurance for you and your family\n• Generous parental leave policy\n• Visa sponsorship
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\nThis role ensures compliance with PRA and FCA requirements and promotes high standards of corporate governance. You will be passionate about corporate governance, continuously seeking improvement, and thrive in a dynamic and fast-paced environment.
\nKey Responsibilities:
\nRequirements:
\nRequirements include deep knowledge of UK corporate governance standards, company law and UK regulatory frameworks (FCA, PRA, SMCR etc), strong leadership skills with experience in building and managing governance teams, excellent minute-taking skills, exceptional communication, influencing, and stakeholder management skills, and proven ability to work in a fast-paced or high growth environment.
\nBenefits include 25 days holiday, an extra day's holiday for your birthday, annual leave increased with length of service, 16 hours paid volunteering time a year, salary sacrifice, company enhanced pension scheme, life insurance at 4x your salary, private medical insurance with VitalityHealth including mental health support and cancer care, partner benefits, generous family-friendly policies, Perkbox membership, and access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships.
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\nAs a Digital Project Manager, you are consulting all kinds of digital projects bringing in your expertise along the whole project lifecycle. You coordinate agile cross-disciplinary teams and are used to working with client and internal stakeholders alongside external vendors and consultants.
\nYou will coordinate project milestones, resource, and financial operations, appointments, creation and maintenance of project plans, risk management and quality assurance as part of your role.
\nYou will submit project deliverables to clients, ensuring their quality, as well as owning the operational project reporting and supporting the team in developing the account.
\nAbout You
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\nAct as functional expert for SAP PP (and related modules: MM, QM, PM if relevant). Lead and support full lifecycle S/4HANA implementation and rollout projects. Conduct fit-gap analysis, define business requirements, and design process solutions. Configure and customize SAP PP processes (MRP, shop floor control, production orders, capacity planning, etc.). Collaborate closely with integration teams (EWM, TM, QM, and PM). Support testing (unit, integration, UAT) and training activities. Serve as subject matter expert for manufacturing clients in automotive or industrial sectors. Support pre-sales, knowledge sharing, and internal enablement activities.
\nWhat you need
\nMust have: Deep knowledge of SAP PP (Discrete Manufacturing, MRP, BOM/Routing, Order Management). Experience with SAP S/4HANA. Strong understanding of end-to-end manufacturing and logistics processes. Fluent in English (written & spoken). Strong communication and stakeholder management skills. Experience leading or mentoring junior consultants. Nice-to-have: Integration knowledge with QM, PM, EWM, MES. German language skills. Automotive or manufacturing industry experience. SAP certification (PP or S/4HANA Manufacturing). Experience in public/private cloud environments.
\nWhy this matters
\nThis role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.
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