What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and cross-sell negotiations. You understand what it takes for a revenue team to drive product adoption and identify and close expansion opportunities , because you've been that person.

This role sits within Sales Enablement and reports to the Sales Enablement Lead, North America. You will work in close partnership with:

• Customer Success leads, North America and International (owning customer expansion)

• Revenue leadership (owning commercial strategy)

• Product and Product Marketing (owning roadmap, messaging, and use case development)

You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC.

While expansion enablement is your primary focus, you'll also support GTM Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team , you'll build content, deliver training, design e-learning, and flex across audiences as the business requires.

Own the expansion enablement foundation

• Design and own ElevenLabs' global revenue team enablement strategy across onboarding, skill-building, and ongoing mastery

• Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there

• Establish scalable frameworks that support both the CSM and AE expansion motions

Build expansion enablement programs

• Create structured onboarding journeys for CSMs and AEs covering product mastery, customer lifecycle management, health scoring, and renewal execution

• Design and deliver adoption playbooks that help revenue teams drive usage, engagement, and value realization across customer segments

• Build churn prevention frameworks including early warning indicators, save plays, and escalation paths

• Enable revenue teams to conduct effective business reviews, usage analyses, and value documentation

• Develop technical fluency programs so CSMs and AEs can confidently discuss APIs, agent configurations, integrations, and implementation best practices

• Create cross-sell and upsell playbooks covering expansion discovery, multi-product positioning, and deal execution

• Design enablement for identifying expansion signals , usage patterns, new use cases, stakeholder mapping, and whitespace analysis

• Enable revenue teams to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption

• Develop competitive positioning for expansion conversations

Drive adoption and reduce churn

• Partner with Revenue Leads to identify adoption gaps and build targeted enablement interventions

• Create customer-facing resources (guides, videos, best practices) that revenue teams can use to drive self-serve adoption

• Build "Time to Value" programs that help customers realize ROI faster

• Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks

Create enablement content

• Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content

• Collaborate with Product Marketing, Sales, and Product to translate product releases into expansion-ready materials

• Develop role-play scenarios, call libraries, and coaching frameworks for managers

Use ElevenLabs AI and AI-native tools in enablement

• Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content and AI-powered practice environments for revenue teams

• Operate with an AI-native mindset , you default to AI tools to research, draft, synthesize, and build faster, and you can coach others to do the same

• Continuously evaluate and adopt emerging AI tools that improve enablement quality, speed, or scale

• Build AI-powered coaching tools and practice environments for CSMs and AEs

Deliver live and async training

• Facilitate live virtual trainings, workshops, and certifications across regions and time zones

• Design async learning paths that scale globally

• Run regular enablement office hours and deal/account clinics

Measure and improve enablement effectiveness

• Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, ramp time, and adoption metrics

• Partner with Customer Success and revenue leadership to connect enablement efforts to business outcomes

• Use data and feedback to continuously iterate on programs

Shape the function

• Document best practices, establish operating rhythms, and influence how expansion enablement is delivered across the organization

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This is a revenue-oriented partnerships role for a high-output operator who can translate alliance strategy into pipeline, partner-attached revenue, and repeatable execution. The right candidate knows how to earn mindshare with cloud field teams, navigate ambiguity, and build simple operating mechanisms that scale.

In this role, you will:

• Build trusted relationships with AWS Account Managers, Solutions Architects, Specialists, and regional segment leaders to create durable seller mindshare.
• Enable AWS field teams on positioning, use cases, qualification logic, and how to engage OpenAI effectively.
• Own the in-market operating relationship with AWS sellers across account mapping, joint planning, deal coordination, and escalation management.
• Identify, shape, and support qualified opportunities emerging from AWS accounts, in close partnership with OpenAI sales and technical teams.
• Drive strong co-sell hygiene across ACE, Marketplace, opportunity tracking, follow-up, and next-step discipline.
• Develop repeatable sales plays, enablement assets, and field communications that help AWS teams operate more independently over time.
• Aggregate structured feedback from AWS sellers and customers and translate it into clear recommendations for product, GTM, and operations teams.
• Help define the operating model, engagement thresholds, and regional strategy that make the AWS motion scalable as demand grows.
• Collaborate cross-functionally with Partner SAs, Cloud Specialist Sellers, Product, Engineering, Partner Marketing, Partner Ops, and GTM leadership to unblock deals and improve execution.
• Represent OpenAI with executive presence in customer, partner, and internal leadership conversations where commercial judgment and clarity matter.

We're seeking someone with experience including:

• 8+ years in partnerships, ecosystem sales, cloud alliances, business development, or related go-to-market roles within SaaS, cloud, or platform businesses.
• Meaningful experience working closely with AWS field teams and strong familiarity with AWS co-sell motions, including ACE, Marketplace, and partner-led sales engagement models.
• A proven track record of driving revenue through partnerships, not just managing partner relationships.
• Experience supporting complex enterprise opportunities with direct sales teams, including deal strategy, qualification, technical coordination, and stakeholder alignment.
• Comfort engaging CIOs, CTOs, and senior business leaders in strategic conversations and communicating technical value propositions clearly.
• Experience building sales plays, enablement content, operating cadences, and scalable field motions in high-growth environments.
• Strong technical fluency and cloud credibility, with enough depth to engage productively with architects and technical decision-makers.
• A demonstrated ability to operate with high ownership in ambiguous, fast-moving environments where the playbook is still being built.
• Excellent cross-functional influence, including the ability to align sales, product, engineering, operations, and leadership stakeholders without formal authority.

You might thrive in this role if you:

• Are a builder. You like creating structure where none exists and turning messy partnership motions into simple, repeatable systems.
• Have a sales mindset. You naturally orient toward pipeline, deal quality, seller activation, and measurable commercial outcomes.
• Are highly credible with partners and executives. You know how to earn trust quickly, communicate clearly, and handle escalations calmly.
• Operate with urgency and judgment. You can manage volume, prioritize ruthlessly, and know when a deal deserves deeper engagement.
• Enjoy technical learning. You do not need to be the product expert in the room, but you are comfortable learning quickly and translating technical concepts into business value.
• Are excited by AI and cloud platform shifts and motivated by the opportunity to help define how OpenAI scales through strategic ecosystems.

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We're hiring an Onboarding & Enablement Program Manager to build, run, and evolve the systems that help the FDE team ramp quickly, stay current, and execute consistently as the organization scales.

You will partner closely with FDE leadership and cross-functional stakeholders in Engineering, Product, and GTM to translate field learnings and evolving team needs into structured onboarding and enablement programs.

Key Responsibilities:

• Own FDE onboarding end-to-end, designing and operating a structured ramp experience that helps new team members become effective quickly in a complex technical environment.

• Build and evolve the team's enablement infrastructure that incorporates OpenAI tools directly into workflows, including onboarding pathways, playbooks, learning assets, and knowledge systems to continuously upskill the FDE team and embed AI-first tools and workflows into day-to-day execution.

• Partner with adjacent field, deployment, and partner teams to build enablement programs, resources, and operating mechanisms that improve coordination and execution across closely related functions.

• Codify patterns and lessons from FDE deployments into reusable resources that reduce repeated learning and strengthen execution across the organization.

• Operate the core cadence behind onboarding and enablement, including program planning, stakeholder coordination, content refresh, and session scheduling.

• Measure ramp and enablement effectiveness through concrete outcomes such as time to first deployment, adoption signals, feedback loops, and performance outcomes, then use that data to improve the system over time.

Requirements:

• 5+ years in onboarding program management, enablement, learning and development, operations, or similar roles supporting technical teams in fast-paced, high-ambiguity environments.

• Experience translating emerging AI capabilities into practical workflows that improve how technical teams operate.

• Ability to build in terms of compounding leverage rather than one-off solutions, building systems that help small teams achieve outsized impact through reusable knowledge, better tooling, and AI-native workflows.

• Strong communication and collaboration skills, with the ability to drive alignment with stakeholders across FDE leadership, Engineering, Product, and GTM.

• Data-driven approach, using metrics and feedback to inform program improvements.

If you're passionate about building systems that help teams scale and succeed, we'd love to hear from you!

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Platform & Product Experiences | Shape How Databricks Executes at Scale

At Databricks, Staff TPMs don’t just run programs , they define how the company executes at scale. This role sits at the centre of our highest-priority platform and product investments, partnering across engineering, product, and go-to-market teams to bring foundational capabilities to market globally.

You will lead complex, high-visibility programs where the path isn’t fully defined, align senior stakeholders, and build the operating models that scale execution across the company.

The Impact You’ll Make

You will own delivery of some of Databricks’ most important initiatives and programs that reach tens of thousands of enterprise customers worldwide. You will influence roadmap decisions, drive execution across organisations, and ensure launches translate into real customer adoption and business impact.

Examples of programs you may lead include:

• Driving the evolution and adoption of Unity Catalog as the foundation for data governance across the platform

• Scaling core platform experiences that define how customers interact with Databricks (e.g., workspace, identity, access, and cross-product workflows)

• Leading cross-functional initiatives that unify product experiences across data, AI, and governance capabilities

What You’ll Own

• End-to-End Program Leadership: Own complex, cross-functional programs from initial scoping through launch and adoption. Define program structure, drive execution, and hold teams accountable to clear outcomes.

• Cross-Organizational Alignment: Align engineering, product, design, field, legal, and marketing around a shared plan. Manage dependencies, resolve conflicts, and keep execution on track.

• Product Launch & Enterprise Adoption: Partner with field teams, solutions architects, and customer success to drive successful launches. Build early access programs, capture customer feedback, and translate it into execution priorities.

• Operational Excellence: Identify where the organisation is losing speed, design scalable processes, and drive adoption across teams. Build systems that outlast individual programs.

• Executive Communication: Own communication with senior leadership. Provide clear updates, highlight risks, and enable fast, well-informed decision-making.

• Data-Driven Execution: Define success metrics upfront. Track progress rigorously and use data to guide decisions and demonstrate impact.

What We’re Looking For

• 10+ years leading large-scale, cross-functional programs in enterprise software or B2B technology

• Proven experience delivering end-to-end product launches across multiple geographies and functions

• Demonstrated ability to bring structure to ambiguous, fast-moving environments

• Experience influencing roadmap and prioritisation, not just delivery

• Credibility with both engineers and executives; strong communication skills with VP and C-level stakeholders

• Track record of building scalable processes and operating models

• Strong instincts for risk management, escalation, and stakeholder alignment

• Experience defining and tracking success metrics; familiarity with SQL or dashboards is a plus

• Experience operating with high autonomy and ownership in ambiguous, high-stakes environments

Preferred

• Experience with cloud platforms (AWS, Azure, GCP)

• Background in data platforms, governance systems, or developer-facing products

• Familiarity with Databricks or similar large-scale data ecosystems

• Experience scaling both 0→1 programs and mature systems

• Advanced degree in a technical field

Why This Role is Unique

This role sits at the centre of Databricks’ core platform investments, with direct access to senior leadership and the opportunity to shape how the company executes. You will work on high-impact programs, influence key decisions, and build systems that scale across the organisation.

Benefits

• Comprehensive health coverage (medical, dental, vision)

• 401(k) plan

• Equity awards

• Flexible time off

• Paid parental leave and family planning support

• Gym reimbursement

• Annual personal development fund

• Work headphones reimbursement

• Employee Assistance Program (EAP)

• Business travel accident insurance

• Mental wellness resources

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilising the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Local Pay Range$180,200-$247,850 USD

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Our team collaborates with many cross-functional teams at Stripe to deliver innovative solutions that address evolving user needs. You will develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap.

Responsibilities:

• Develop the long-term vision and strategy for your pillar and create and execute on a compelling roadmap
• Build deep user empathy with both Stripe's merchants and financial partners, understanding global payment industry trends and competitors' offerings to influence Stripe's roadmap effectively
• Collaborate with engineering, design, legal, and other teams to jointly shape product experiences that delight Stripe’s users
• Ensure we are building a reliable, performant platform, including system reliability, API extensibility, and latency
• Use metrics to inform your point of view and leverage analytics to measure success

Requirements:

• 7-12+ years of industry product management experience
• Experience in payments, fintech, financial infrastructure, or a closely adjacent domain
• Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale
• Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems
• Strong analytical capabilities with experience defining and tracking success metrics, running experiments (e.g., holdback tests), and using data to measure product impact on revenue, conversion, and margins
• Experience working on products that require aligning multiple stakeholders, developing joint roadmaps, and navigating competing priorities between internal goals and external partner objectives
• Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility
• Background delivering successfully on multi-quarter roadmaps and aligning and influencing diverse stakeholders to achieve shared goals
• Strong business acumen and comfort with complex ecosystem and platform-level problems

Preferred qualifications:

• Bachelor's degree (or relevant degree equivalent): Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences
• Demonstrated success and strong execution track record in building payment products
• Experience working at scale , you’ve managed products handling high transaction volumes where availability, latency, and marginal basis points matter

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You will be responsible for driving project excellence across our QTC technology initiatives, including quote-to-order systems, billing platforms, revenue recognition systems, and collections management, ensuring alignment with business objectives and maintaining visibility into project health and outcomes. This is a critical role that will directly impact our ability to build scalable QTC infrastructure that supports Anthropic's rapid growth and mission to create safe AI.

Responsibilities:

• QTC Portfolio Management: Own end-to-end management of the Quote to Cash Systems project portfolio, including quote-to-order implementations, billing platform transformations, revenue recognition system upgrades, and collections automation projects

• Revenue Operations Excellence: Develop and implement comprehensive governance frameworks for QTC project management, including standardized processes for system integrations, process optimization, stakeholder alignment, and delivery excellence across the revenue lifecycle

• QTC Program Coordination: Establish robust reporting and monitoring mechanisms for complex QTC program execution spanning quote management systems, billing engines, ERP integrations, and downstream financial reporting systems

• Risk & Delivery Management: Proactively identify, assess, and mitigate QTC-specific program risks including delivery delays, integration challenges, stakeholder misalignment, and business continuity concerns, developing contingency plans and escalation procedures

• Cross-Functional QTC Leadership: Lead collaboration with Sales Operations, Revenue Accounting, Customer Support, Legal, and Engineering teams to ensure seamless program alignment and successful delivery across the entire QTC transformation portfolio

• QTC Change Management: Design and execute comprehensive change management strategies for QTC transformations, ensuring smooth adoption across sales teams, billing operations, and revenue accounting processes throughout the organisation

• QTC Strategic Roadmap: Partner with the Head of Finance Systems to align QTC program priorities with revenue growth strategy, enterprise sales enablement, and public company readiness requirements

You may be a good fit if you:

• Have 10+ years of experience in program management, PMO leadership, or QTC transformation roles, with strong understanding of quote to cash processes and systems

• Have extensive experience managing complex QTC technology programs including quote management, billing platforms, revenue recognition systems, and cross-system integrations

• Possess strong analytical and program management skills with deep understanding of QTC metrics, process optimisation, and stakeholder alignment across revenue operations

• Are skilled at building and maintaining relationships with QTC stakeholders including Sales Operations, Revenue teams, Customer Support, and Billing Operations at all levels of an organisation

• Have experience designing and implementing program governance frameworks in fast-paced, high-growth environments with complex revenue models and multi-system architectures

• Are proficient in program management methodologies and tools, with solid knowledge of QTC best practices and revenue operations frameworks

• Have excellent communication and presentation skills, with the ability to convey complex program information to both technical teams and business stakeholders including sales and finance leadership

• Demonstrate strong problem-solving abilities in managing QTC domain challenges and can navigate complex integrations while maintaining focus on delivery excellence and business outcomes

• Are passionate about building scalable program management processes that support rapid revenue growth and enterprise transformation initiatives

Strong candidates may have:

• Experience in QTC program leadership across multiple systems implementations (CPQ, billing platforms, revenue recognition tools)

• Background in revenue operations, sales operations, or billing operations with hands-on understanding of QTC process challenges and optimisation opportunities

• Knowledge of QTC processes including opportunity management, quote-to-order workflows, billing automation, payment processing, revenue recognition, and collections from a program oversight perspective

• Experience working in high-growth technology companies managing complex transformations with subscription models, usage-based

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As a Staff Data Scientist, you will be a key strategic partner to the Growth (Product and Engineering), Marketing, Sales, and Finance & Strategy teams, developing both intelligent data products and insights, and creating end-to-end systems and measurement plans for accelerating Stripe's overall growth engine.

Responsibilities:

• Provide direction to cross-functional partners on business strategy for enabling Stripe's growth, leveraging your expertise in causal inference / experimentation, modeling, analytical insights, and data foundations.
• Provide senior technical direction to data teams on horizontal technical areas, including experimentation, attribution, forecasting, observability, etc.; assume hands-on leadership, especially when helping teams resolve complex problems through iterative execution.
• Identify broad company problems and opportunities that can be tackled through data science; work with relevant teams to design and build the data science outputs that deliver outsized value to our users and our business.
• Contribute to the overall strategy, roadmap, and vision of your data science team and organization.
• Evangelize and inspire best practices across data science; lead by example to build a culture of craftsmanship and innovation.
• Provide mentorship to our data science talent to help them grow technically and professionally.

Minimum requirements:

• 10+ years of data science experience OR equivalent combined industry and research experience in a quantitative field.
• B.S. / M.S. / Ph.D. in a quantitative field (e.g. Statistics, Mathematics, Economics, Operations Research, Quantitative Marketing, Physical Sciences, Engineering, etc.).
• Experience with modern causal inference techniques.
• Demonstrated experience of leading organization-wide initiatives spanning multiple teams, or leveraging deep domain expertise to influence tech roadmap planning and execution.
• Demonstrated ability to effectively collaborate across multiple teams and stakeholders to drive business outcomes.
• Experience creating alignment with stakeholders in ambiguous and complex situations.
• Demonstrated ability to balance execution and velocity with research, statistical depth, and scalable design.
• Experience, mentoring, and investing in the development of peers.

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You will be responsible for driving project excellence across our QTC technology initiatives, including quote-to-order systems, billing platforms, revenue recognition systems, and collections management, ensuring alignment with business objectives and maintaining visibility into project health and outcomes. This is a critical role that will directly impact our ability to build scalable QTC infrastructure that supports Anthropic's rapid growth and mission to create safe AI.

Responsibilities:

• QTC Portfolio Management: Own end-to-end management of the Quote to Cash Systems project portfolio, including quote-to-order implementations, billing platform transformations, revenue recognition system upgrades, and collections automation projects

• Revenue Operations Excellence: Develop and implement comprehensive governance frameworks for QTC project management, including standardized processes for system integrations, process optimization, stakeholder alignment, and delivery excellence across the revenue lifecycle

• QTC Program Coordination: Establish robust reporting and monitoring mechanisms for complex QTC program execution spanning quote management systems, billing engines, ERP integrations, and downstream financial reporting systems

• Risk & Delivery Management: Proactively identify, assess, and mitigate QTC-specific program risks including delivery delays, integration challenges, stakeholder misalignment, and business continuity concerns, developing contingency plans and escalation procedures

• Cross-Functional QTC Leadership: Lead collaboration with Sales Operations, Revenue Accounting, Customer Support, Legal, and Engineering teams to ensure seamless program alignment and successful delivery across the entire QTC transformation portfolio

• QTC Change Management: Design and execute comprehensive change management strategies for QTC transformations, ensuring smooth adoption across sales teams, billing operations, and revenue accounting processes throughout the organization

• QTC Strategic Roadmap: Partner with the Head of Finance Systems to align QTC program priorities with revenue growth strategy, enterprise sales enablement, and public company readiness requirements

You may be a good fit if you:

• Have 10+ years of experience in program management, PMO leadership, or QTC transformation roles, with strong understanding of quote to cash processes and systems

• Have extensive experience managing complex QTC technology programs including quote management, billing platforms, revenue recognition systems, and cross-system integrations

• Possess strong analytical and program management skills with deep understanding of QTC metrics, process optimization, and stakeholder alignment across revenue operations

• Are skilled at building and maintaining relationships with QTC stakeholders including Sales Operations, Revenue teams, Customer Support, and Billing Operations at all levels of an organization

• Have experience designing and implementing program governance frameworks in fast-paced, high-growth environments with complex revenue models and multi-system architectures

• Are proficient in program management methodologies and tools, with solid knowledge of QTC best practices and revenue operations frameworks

• Have excellent communication and presentation skills, with the ability to convey complex program information to both technical teams and business stakeholders including sales and finance leadership

• Demonstrate strong problem-solving abilities in managing QTC domain challenges and can navigate complex integrations while maintaining focus on delivery excellence and business outcomes

• Are passionate about building scalable program management processes that support rapid revenue growth and enterprise transformation initiatives

Strong candidates may have:

• Experience in QTC program leadership across multiple systems implementations (CPQ, billing platforms, revenue recognition tools)

• Background in revenue operations, sales operations, or billing operations with hands-on understanding of QTC process challenges and optimization opportunities

• Knowledge of QTC processes including opportunity management, quote-to-order workflows, billing automation, payment processing, revenue recognition, and collections from a program oversight perspective

• Experience working in high-growth technology companies managing complex transformations with subscription models, usage-based pricing, and multi-system integrations

The annual compensation range for this role is $205,000-$265,000 USD.

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Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.

As a Senior Product Manager at Plaid, you'll define and drive products that help millions connect, move, and manage their money. You'll partner with engineering, design, and go-to-market teams to translate customer needs into impactful, high-quality products.

Responsibilities

• Own a product area: define problems, write clear requirements, and drive execution with cross-functional teams.
• Shape the roadmap using data, feedback, and market signals.
• Collaborate with Engineering and Design to deliver intuitive, high-quality experiences.
• Use metrics and user insights to measure and improve outcomes.
• Communicate clearly, align stakeholders, and guide decisions.
• Act with a founder mindset–simplify, move fast, and embrace feedback.
• Learn continuously and help raise the bar for Plaid's products and culture.

Qualifications

• 3-7 years of experience in a product-related role (e.g. Product Manager, APM, startup operator, founder, or product analyst).
• Proven track record of building or launching products end-to-end.
• Experience collaborating closely with engineering and design teams to deliver value quickly.
• Excellent written and verbal communication; able to explain complex ideas simply and effectively.
• Comfortable operating in fast-moving, ambiguous environments.
• Familiarity using AI in your day-to-day product work, such as prototyping, research, or analysis.
• Experience in an early-stage or high-growth startup environment.

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable.

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