Your responsibilities will span the full production lifecycle, including equipment and process selection, factory layout, capacity planning, staffing, new product introduction, and collaboration with design engineering to champion design-for-manufacturability improvements.

The ideal candidate is self-driven, extremely detail-oriented, and thrives in a highly cross-functional, dynamic environment while effectively mentoring and guiding others.

If you are a proven PCBA production leader who thrives in a fast-paced total-ownership environment, and are ready for your next challenge - this role might be for you.

Key Responsibilities:

• Lead a team of engineers, specialists, and technicians performing component and PCBA processes for dev and flight hardware to drawing, process specifications, and work order requirements through all phases of the product life cycle

• Interface with engineering, production, and supply chain to communicate and resolve nonconformances while ensuring timely escalation and pursuing corrective action as required

• Champion Design-for-Manufacturing (DFM) with design engineering to evaluate and influence hardware designs for manufacturability

• Develop and implement an effective, robust, and efficient production strategy to establish internal PCBA production capabilities that enable our factory rate targets

• Take direct ownership of the physical production layout, optimizing for material flow from receiving through all processes leading to the finished product

• Develop new processes, GSE, tooling, etc to support the production of new hardware designs, as well as continuous improvement of existing processes

• Create, maintain, and communicate detailed schedules to ensure your team and other stakeholders are aware of milestones and deadlines

• Create metrics and tools to monitor production success such as product yield and on-time delivery

• Create and enforce a culture of safety and quality throughout the workplace

Requirements:

• Bachelor's of Science in Mechanical Engineering, Electrical Engineering, or equivalent technical degree

• 5+ years of PCBA experience in an aerospace, military, or manufacturing environment

• 3+ years in a leadership or team lead capacity transitioning products from development to production

Bonus:

• Experience in a fast-paced, iterative design or manufacturing environment within the aerospace, automotive, or consumer electronics industries

• Experience with the design and manufacturing of high-reliability electronics

• Ability to develop and maintain high-performing suppliers and contract manufacturers

• Experience transitioning products from design to manufacturing and scaling to high volume

• Experience implementing automation into production processes

• Experience with design of experiments, gauge repeatability and reproducibility, and process qualifications

• Experience working with and defining requirements for ERP, MRP, and MES systems

• Knowledgeable with ISO 9001/AS9100 quality management systems

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$216K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the team

OpenAI’s Forward Deployed Engineering (FDE) team partners with customers to turn research breakthroughs into production-grade AI systems. FDE sits at the intersection of Product, Engineering, Research, and GTM. We embed deeply with users to solve high-leverage problems and surface patterns that shape our platform. We take frontier capabilities into the real world and translate customer signal into durable solutions, repeatable patterns, and product direction.

About the role

We’re hiring an Strategy and Ops Lead to build, run, and evolve the systems that enable the FDE team to execute at scale. This role sits at the core of the team and directly shapes how effectively we deploy frontier AI in the real world. You’ll turn fast-moving signals from the field and the business into clear operational plans, aligning project demand with FDE capacity, driving staffing decisions, and ensuring the portfolio scales predictably.

You will partner closely with Business, Product, and GTM stakeholders to improve how we prioritize, plan, and coordinate. Rather than leading a single program, you’ll run core operating rhythms for the team, such as portfolio reviews, execution tracking, and quarterly planning, ensuring leaders have clear visibility into risks and delivery progress as the organization scales. This is a senior IC role with broad ownership across the FDE operating model.

In this role you will

• Own FDE capacity planning, translating pipeline and active project demand into hiring forecasts.

• Run the operating rhythm across portfolio reviews and quarterly planning, ensuring leaders have visibility into priorities, risk, dependencies, and the decisions needed to keep execution moving.

• Determine how customer engagements should be staffed across FDE and partner channels, working with GTM and FDE leadership to make explicit tradeoff calls based on scope, strategic value, and capacity constraints.

• Codify and evolve the FDE operating model so each subsequent deployment becomes easier to scope and deliver.

• Identify and resolve emerging operational bottlenecks as FDE scales, implementing lightweight systems that improve execution without adding unnecessary overhead.

You might thrive in this role if you

• Bring 6+ years in technical program management, engineering operations, business operations, or similar operator roles supporting technical teams in fast-paced, high-ambiguity environments.

• Have built 0→1 operating mechanisms that scaled a technical team through rapid growth.

• Bring alignment to conflicting priorities and resource tradeoffs, driving teams toward measurable outcomes at pace.

• Break down ambiguous operational challenges into clear workstreams, anticipate risks early, and make sound decisions under pressure while balancing speed with long-term system health.

• Communicate clearly across engineering, product, GTM, and executive audiences, simplifying complexity and translating tradeoffs into actionable decisions.

• Influence senior leaders without formal authority, aligning teams with different incentives around clear, shared outcomes.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Benefits

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through [this form](https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA). No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [link](https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241).

[OpenAI Global Applicant Privacy Policy](https://cdn.openai.com/policies/global-employee-an

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Your work will vary from quick-turn operational fire-fighting, building and redesigning processes, to leading high-impact strategic projects. This role allows you to not only see the magic behind running the Mission Systems Division and engage with each part of the business line (program management, engineering, production, and corporate), but to also work with and support the Head of Operations to drive toward business success.

Responsibilities:

• Drive day-to-day business operations for the Mission Systems Division. This would include financial tracking, staffing/hiring, facilities expansion/maintenance, special projects, process improvement, corporate governance, etc. and working with cross functional partners across these domains.

• Manage the Business Line P&Ls in partnership with a FP&A partner to track financial health of budget against goals, drive actions to maintain operating expenses with budget, assess financial data and create strategies to drive toward margin targets, etc.

• Drive content preparation for Monthly Business Reviews and Quarterly Business Reviews for presentation to Anduril Executives.

• Engage with Business Line leaders and program managers to track and report out status and risks.

• Drive annual planning for the Mission Systems Division as part of the corporate planning cycle.

• Manage staffing and hiring - Support tactical staffing assignments in service of critical business line needs, track headcount, and work with recruiting to prioritize open roles and determine hiring strategies needed for rapid scaling.

• Work with corporate technology to build the underlying data and system infrastructure for organizational operations - Confluence spaces, Jira systems, data drives, etc.

• Manage Mission Systems Division communications internal to the team and external across the company, such as All Hands, etc.

• Manage planning and strategy for facilities, secured spaces, and capital investment.

• Own and execute on special projects for the Mission Systems Division and Business Lines - Examples could include supporting acquisition integrations, working with the Business Line GMs on strategies to reduce production variance costs, brainstorming on org development, completing strategic assessments and studies for the Head of Operations, etc.

Required Qualifications:

• 8+ years of working experience with minimum 2+ years in a technical engineering role or 2+ years in a consulting, operations, finance, product/program management, or general business analyst role (You have a business foundation and can understand how a P&L works).

• A strong communicator across a wide dynamic range - Ability to translate and articulate thoughts clearly and simply across a wide range of roles (working level engineers, finance partners, recruiters, cross functional leadership, and executives).

• Experience interfacing with leadership and executives - you understand how to cultivate trust and facilitate meetings for and engage with executives.

• Strong emotional intelligence and ability to solve operational problems not only from a data driven lens, but also in a people-centric way by building strong cross functional relationships across the company and within the engineering organization.

• Combination ability to execute on a tactical level as well as put together a strategy to solve complex, ambiguous, cross-functional problems. You are comfortable rolling up your sleeves and diving deep into executing operational tasks that require high attention to detail and high organization skills, but you can also zoom out at a 30,000 foot level to create a strategy that solves high level problems for the business line, division, and company.

• High ownership with the horsepower to juggle multiple (3-5+) large projects and priorities in parallel, at a rapid pace, and report out on progress regularly without dropping any balls.

• Discerning and an incredibly fast learner

• Highly Organized

• Eligible to obtain and maintain an active U.S. Top Secret security clearance

Preferred Qualifications:

• Experience working in the defense and/or technology sectors

• Experience working in a role that requires influencing stakeholders

US Salary Range $146,000-$194,000 USD

Benefits:

• Healthcare Benefits

• Income Protection

• Generous time off

• Family Planning & Parenting Support

• Mental Health Resources

• Professional Development

• Commuter Benefits

• Relocation Assistance

• Retirement Savings Plan

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

Role Summary

As a Solution Operations, you will serve as a strategic business partner to our Solution team. This team, composed of AI Deployment Strategists, Infrastructure Solution Architects, and Applied AI Engineers, designs, deploys, and optimizes AI solutions that directly solve our enterprise customers' most complex challenges.

Responsibilities

Worldwide Strategic Staffing & Capacity Planning - across all geographies

• Develop and execute a forward-looking staffing strategy aligned with business forecasts, including resource allocation, staffing ratios across regions, and technical deployment metrics.

• Build and maintain a prioritization framework for recruitment (role type, geography) to ensure the Solutions team is staffed for high-impact customer engagements.

• Accelerate time-to-value by minimizing time-to-staff through efficient matching systems between skills and customer requirements.

Data-Driven Staffing Optimization

• Identify and operationalize key metrics to measure staffing efficiency, team utilization, and impact on customer success and revenue.

• Create and maintain reporting mechanisms to track staffing KPIs, including time-to-staff, skill gaps, and deployment success rates.

• Synthesize and implement actionable recommendations to improve staffing processes and cross-functional alignment.

Scalable Staffing Systems & Automation

• Design and implement scalable processes, automations, and tools to streamline talent deployment and reduce operational friction.

• Optimize the Mistraler lifecycle (onboarding to project allocation) by ensuring seamless transitions and maximizing team productivity.

• Identify and eliminate bottlenecks in staffing workflows, leveraging automation to enhance agility and responsiveness to customer needs.

Cross-Functional Collaboration

• Partner with Sales, Product, Revenue Operations, Talent Acquisition and HR to align staffing capabilities with customer demands and business priorities.

• Support the development of the Solution team offerings and technical engagement models that maximize customer success.

• Collaborate with Product teams to ensure Solutions team feedback is integrated into the product roadmap.

Prepare materials for executive reviews, highlighting staffing successes, challenges, and strategic recommendations.

About you

• 3+ years of experience in strategic operations, staffing, chief of staff or resource management within technical sales, solutions engineering, or professional services environments.

• Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities.

• Experience in staffing, resource management, or talent deployment is a strong plus.

• Strong analytical skills, with experience in Salesforce, data warehouses, and BI tools (e.g., Looker, Hex, BigQuery).

• Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.

• Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.

• Technical acumen: understanding of AI implementation, use cases, and scaling challenges is a strong plus.

• Bachelor’s degree required; MBA or advanced degree preferred.

• Fluency in English (native level); additional European languages are a plus.

Benefits

France

• Competitive cash salary and equity

• Daily lunch vouchers: Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company

• Sport: Enjoy discounted access to gyms and fitness studios through our Wellpass partnership

• Transportation: Monthly contribution to a mobility pass via Betterway

• Health: Full health insurance for you and your family

• Parental: Generous parental leave policy

• Visa sponsorship

• Coaching: we offer BetterUp coaching on a voluntary basis

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Support Partner Manager

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $234K – $260K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.

About the Role

As a Support Partner Manager (Vendor Manager), you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth.

A core component of this role (approximately 25–30%) is establishing how we do Workforce Management (WFM) across both internal teams and external BPO partners. This is not an intraday scheduling or WFM analyst role. Instead, you will define the frameworks, standards, and systems for forecasting, capacity planning, staffing strategy, and performance-to-plan—then partner with Operations, Data, Systems/Tooling, and vendor leaders to implement and run them.

You’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs.

In this role you will drive:

• End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs.

• Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans with clear owners and timelines.

• Escalation and risk management: Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regressions, and continuity risks; ensure vendors have strong operational controls and playbooks.

• Commercial and operational governance: Partner on contract levers, staffing commitments, service scope changes, and operational cadences; ensure governance mechanisms produce measurable outcomes.

• Workforce Management (WFM) operating model design (25 - 30%):

• Establish the WFM approach across internal and BPO teams (forecasting, capacity planning, staffing assumptions, coverage standards).

• Stand up a consistent planning cadence tied to business drivers (weekly/monthly/quarterly) and ensure partners operate to it.

• Operational reporting and executive narratives: Produce clear, decision-ready reporting on vendor health, capacity risk, and scaling constraints; translate operational signals into recommendations for leadership.

You might thrive in this role if you have:

• 5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment.

• Proven ability to run vendor governance: QBRs, SLA/KPI design, escalation paths, remediation plans, and cross-functional stakeholder management.

• Awareness of and some experience with workforce planning approaches—e.g., forecasting frameworks, capacity models, staffing strategies, and performance-to-plan systems. across global, multi-site support operations.

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