The ideal candidate will have a strong background in financial services, specifically in Bank Debt, Security Master and Reference Data. They will be a self-starter with close attention to detail, able to implement and maintain new systems, procedures, and controls, and possess strong communication and interpersonal skills.

This is a full-time position with an estimated base salary range of $160,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package.

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This critical role is focused on maximizing retention by delivering a seamless, valuable, and consistent service through a hybrid digital and human approach, directly improving product adoption and customer engagement.

You will establish a digital-first baseline of automated touchpoints for all scaled (downmarket) customers, complete with clear, data-driven escalation paths to human support for complex issues.

Simultaneously, you will deliver workflows and automation that enable our Customer Success Architects to work faster and smarter.

The ideal candidate thrives at the intersection of process, technology, and customer experience, and will be responsible for creating the playbooks and automations required to service a large volume of customers effectively and efficiently.

Responsibilities:

• Define and execute the comprehensive digital Customer Experience (CX) strategy to align with overall business objectives, maximize customer value, and proactively address the needs of the scaled segment.

• Architect and deploy efficient and effective digital workflows for core customer journeys, including standardized customer onboarding and continuous lifecycle engagement programs.

• Manage end-to-end digital programs (e.g., onboarding, adoption campaigns, renewal notifications) tailored for the scaled customer segment.

• Design and execute campaigns using digital channels (email, Slack, webinars, etc) to drive feature adoption and sustained product engagement.

• Continuously test, measure, and iterate on program performance to improve conversion rates, customer satisfaction scores (CSAT), and other key performance indicators (KPIs).

• Design the escalation logic and scoring models that trigger human intervention from automated sequences.

• Support the growth of our business by automating workflow elements for our higher-touch Enterprise team, such as programmatically identifying and flagging customer risk and surfacing high-value upsell opportunities.

• Create and document clear, repeatable operations playbooks and Standard Operating Procedures (SOPs) for key digital customer journeys.

• Serve as the primary liaison, working with Customer Success, Product, Sales, and Marketing teams to ensure alignment, gather requirements, and guarantee the effective execution of all digital CX initiatives.

• Collaborate with our data engineering and ops teams to ensure data cleanliness and segmentation accuracy within our customer systems to enable highly targeted and personalized digital outreach.

• Own, track, and analyze key program metrics and operational KPIs (e.g., digital engagement rates, adoption rates, churn reduction, customer health scores).

• Provide regular, insightful reporting to leadership and relevant stakeholders on the overall effectiveness, performance, and impact of digital programs within the scaled customer segment.

• Stay current with industry trends, emerging technologies, and best practices in digital CX. Iterate on programs based on direct customer feedback and data-driven insights.

We're Looking For Someone Who Has:

• 5+ years of experience in Program Management, Customer Success Operations, Digital Success, or a related role, preferably supporting a high-volume, scaled customer segment with hybrid digital/human experience and/or pooled coverage (B2B SaaS experience is a plus).

• Demonstrated experience in building, launching, and scaling digital programs designed to influence customer behavior (adoption, engagement, retention). Proven impact on activation and value adoption (beyond open rates/clicks)

• Strong operational skills, with expertise in process mapping, creating playbooks, and defining automation requirements.

• Proficiency with CRM systems, Marketing Automation platforms, and CS software.

• Excellent analytical skills and a data-driven approach, comfortable using data to tell a story and make recommendations.

• Excellent written and communication skills

• Strong process and project delivery discipline

• Eager to learn new technologies and adapt to evolving customer needs

We'd Be Extra Excited For Someone Who Has:

• Familiarity with Mixpanel, or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming.

• Ability to build, script, or configure custom solutions to drive process automation or custom workflow creation.

• Experience writing SQL queries to pull, validate, and analyze customer data directly from a database.

• Experience architecting systems and data flows

• Familiarity with analytics best practices across business segments and verticals

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We are seeking curious, creative, and persistent problem solvers to join our Fleet Reliability Operations team to help drive batches of server nodes through our provisioning and validation processes while efficiently and effectively troubleshooting node or cluster problems as they arise.

Key responsibilities include:

• Configuring and maintaining large-scale high-performance supercomputing clusters running state-of-the-art GPUs
• Troubleshooting hardware and software issues; escalating and coordinating as needed with data center, network, hardware, and platform teams to drive resolution
• Monitoring and analyzing system performance and taking appropriate remediation actions for cloud health
• Approaching work with flexibility and optimism, anticipating shifting business and technical priorities
• Creating and maintaining documentation of team processes, knowledge, and best practices for system management
• Thinking critically about day-to-day work and working collaboratively to improve team processes and efficiency

As a member of our team, you will be part of a dynamic and fast-paced environment where you will have the opportunity to grow and develop your skills. We offer a competitive salary range of $83,000 to $110,000, as well as a comprehensive benefits package, including medical, dental, and vision insurance, company-paid life insurance, and flexible PTO.

If you are a motivated and detail-oriented individual who is passionate about working with cutting-edge technology, we encourage you to apply for this exciting opportunity.

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We are seeking an Operations Associate to join our Product Support Operations team in Mexico City. As an Operations Associate, you will be responsible for troubleshooting and solving external user issues, communicating resolutions to end-users in English, and analyzing processes to help scale our operations and improve user experience.

Responsibilities

• Troubleshoot and solve external user issues
• Communicate resolutions to end-users in English
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
• Be a part of building a brand new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Requirements

• User-first mindset and energized by the challenge of solving difficult problems
• Excellent communication skills, both written and verbal
• Business proficiency in written and spoken English
• Excel in analytical thinking and problem-solving
• Prior experience in customer service or internal/external user-facing operations
• Enjoy learning about technical products and processes, organized, self-starter with passion for finding solutions to user's challenges
• Process-oriented mindset and ability to get things done
• Enjoy working in an in-office environment with strong cross-team collaboration and support
• Able to prioritize and enjoy working in a quick-moving environment
• Humble and have a proven track record for working well across teams and with external partners
• Willing to periodically work a weekend day for which you will receive a weekday off

Benefits

• Opportunity to work with a leading financial infrastructure platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Competitive compensation and benefits package

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].

Note: Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.

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Key responsibilities include: Implementation & Onboarding - Work with the account manager during the implementation phase for new and existing real estate partners, ensuring seamless onboarding of properties. Maintenance & Support - Execute regular audits on property inventory, content, and configurations. Technical Customer Success - Act as a technical product expert and trusted advisor for assigned accounts. Cross-Functional Collaboration & Enablement - Share customer insights and feedback to inform product development and improve internal processes.

The ideal candidate will have 5+ years of B2B customer success, implementation, or technical account management experience, with strong technical aptitude and excellent written and verbal communication skills.

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This individual will be responsible for overseeing all brokerage related accounting and reporting functions, ensuring compliance with regulations, and leading the design, documentation, and implementation of policies, processes, and controls. This role will also be responsible for working cross functionally with legal, compliance and other teams within Anchorage as we prepare for swap-dealer registration with the National Futures Association.

The role presents a unique and exciting opportunity to navigate the complexities of trading digital assets, derivatives and engaging in digital asset borrowing and lending

Technical Skills:

• Demonstrate expertise in US GAAP with a focus on ASC 606 and ASC 815 and regulatory accounting requirements, ensuring accurate application to revenue recognition and accounting for prime brokerage services.
• Expertise in accounting and regulatory reporting requirements for swap-dealers or related businesses, including knowledge of NFA filings and development of related procedures
• Resolve a wide range of issues in creative ways, suggesting different potential approaches and adapting to new circumstances rapidly.
• Established expertise in designing, implementing, and continuously improving daily and month-end prime brokerage accounting practices, ensuring full compliance with GAAP and industry best practices.
• Apply advanced skills in Google Sheets to efficiently and reliably work with large data sets.
• Proven ability to account for complex matrix organizational structures and intercompany transactions.

Complexity and Impact of Work:

• Lead the accounting team through the intricacies of accounting related to digital asset and OTC derivative prime brokerage activities and products, ensuring alignment with customer contracts as well as evolving regulatory and industry best practices.
• Drive the development of scalable and automated financial processes and controls, leveraging your technical expertise to design and implement internal end-to-end trading system reporting, as well as integration of external software tools, as needed.
• Perform and/or review month end accounting close responsibilities for brokerage related legal entities, including reviewing journal entries, account reconciliations, variance analysis, and FBO fiat and digital asset account reconciliations.
• Provide support for internal and external audits related to specific areas of responsibility.
• Create and maintain detailed documentation of core accounting and regulatory reporting processes.
• Identify opportunities for improvements and efficiencies.

Organizational Knowledge:

• Cultivate effective cross-functional communication with the brokerage, legal, operations and technical accounting teams to ensure comprehensive documentation and understanding of transactions and their appropriate accounting treatment.
• Stay informed and socialize with the broader organization on industry pronouncements, emerging trends, and developments in accounting and reporting for digital assets, SEC regulations, and lending practices.

Communication and Influence:

• Leverage accounting expertise to provide guidance and requirements to product, brokerage operations, legal and engineering teams in designing and implementing new products that meet financial reporting and compliance requirements.
• Assist with internal and external audits to ensure accuracy and timeliness of financial reporting.
• Interact with regulators such as the NFA and CFTC as we navigate the swap-dealer registration process and ongoing regulatory compliance, including examinations.

You may be a fit for this role if you have:

• 10+ years of related accounting experience, with a mix of Big 4 public accounting experience and/or in a fast paced startup/Fintech environment.
• Knowledge of blockchain technology and the crypto economy.
• Able to work well in a dynamic environment, implement process improvements, work autonomously and handle multiple tasks simultaneously.
• Experience accounting for digital assets, prime brokerage services, digital asset borrowing/ lending, and/or derivatives.
• NFA Series 3 License or ability to obtain within 6 months.

Although not a requirement, bonus points if:

• Knowledge of blockchain technology and the crypto economy.
• You have worked at or with investment advisors or institutional investment funds.
• You can write Python scripts, SQL queries or build data integrations into Google Sheets/Excel.
• You have SOX compliance experience.
• Experience working in Netsuite and G-suite.
• Experience accounting for digital asset prime brokerage services.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

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Responsibilities: • Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation. • Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. • Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. • Lead continuous improvement initiatives aimed at hitting key performance metrics. • Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. • Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Requirements: • 1-5 years of experience in a customer support role. • User-first mindset and energized by the challenge of solving difficult problems. • Excellent communication skills, both written and verbally. • Analytical thinking and problem-solving skills. • Prior experience in customer service or internal/external user-facing operations processes, organized, self-starter with passion for finding solutions to user challenges. • Process-oriented mindset and ability to get things done. • Enjoy working in an in-office environment with strong cross-team collaboration and support. • Prioritize and enjoy working in a quick-moving environment. • Humble and proven track record for working well across teams and with external partners. • Willing to periodically work a weekend day for which you will receive a weekday off.

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Key responsibilities include collaborating with operations team to identify widespread issues and build a data-centric strategy to properly address them, reviewing coding daily to verify accuracy and promptly communicating issues to responsible parties for resolution, executing remote setpoint adjustments to optimize production and maintain well uptime, and conducting weekly deep dives of well trends via PiVision, Cygnet & PowerBI to verify well health and identify anomalies to escalate to the operations team.

You will also be responsible for morning dispatch to communicate newly identified opportunities and ensure timely execution by production technicians, enhancing field capabilities by partnering with production technicians to build technical skillsets and improve operational decision-making, monitoring, validating, and responding to alarms by coordinating with field teams, troubleshooting root causes and taking corrective actions to ensure safe and efficient production operations, and coordinating with midstream during upsets to collaboratively reduce production and restore stable operations.

Additionally, you will drive improvements to optimization tools to deliver intuitive, value-driven insights for stakeholders across the organization, conduct field visits to strengthen relationships, gather firsthand insights and ensure practical implementation of optimization strategies, and develop KPIs for field-wide optimization of artificial lift wells that focus on driving production and well reliability.

Essential skills and education include a background in data visualization, experience pulling data using SQL queries, and a fundamental understanding of SQL database architecture. A bachelor's degree in a business, finance, or STEM-related field is also required.

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We are seeking a PE Applications Engineer with strong expertise across Workday, Workday Extend, custom application development, and AI-enabled solutions supporting the employee lifecycle. This role requires solid techno-functional capability combined with hands-on engineering experience to design and deliver solutions that extend beyond standard configurations. You will build scalable applications and data-driven enhancements that strengthen and evolve EA’s HR technology ecosystem while supporting global business needs.

In this role, you will apply deep functional and technical knowledge across multiple Workday areas — including Core HR, Time Off, Performance, Talent, and related modules — partnering with business and technical stakeholders to understand requirements and deliver high-quality solutions. You will contribute to solution design, integration development, and platform enhancements within established architectural standards.

Success in this role requires staying current with Workday’s evolving roadmap, identifying opportunities to leverage new capabilities, and contributing to improvements in automation, scalability, and user experience across the HR technology stack.

Main Responsibilities

• Act as an HR Technology SME spanning Workday, custom-developed applications, and AI-enabled solutions, delivering both functional insight and technical leadership to HR and cross-functional stakeholders.
• Deliver advanced configuration across Workday HCM modules with a hands-on approach, including Talent Acquisition, Onboarding, Offboarding, Performance & Talent, Time Off, and Compensation & Rewards.
• Design, prototype, and deploy custom applications using Workday Extend and related technologies to enhance and optimize the HR technology stack.
• Support and promote DevOps best practices for HR technology solutions, including applications and integrations, by contributing to CI/CD automation, release management, environment stability, and operational excellence in partnership with EAIT platform and security teams.
• Apply strong understanding of HR systems and data models to ensure data accuracy, integrity, and compliance across modules and integrations.
• Lead the design, configuration, and deployment of new features, enhancements, and system improvements within defined architectural standards.
• Evaluate functional specifications and change requests, translating requirements into scalable, sustainable, and high-quality technical solutions.
• Identify opportunities to streamline processes and improve delivery efficiency across the HR technology ecosystem.
• Support system upgrades, testing cycles, validation efforts, and overall performance optimization to ensure platform reliability.
• Provide guidance during issue resolution, partnering with stakeholders to troubleshoot root causes and implement effective solutions.

Skills

• 5–8 years of experience managing and supporting HR systems in global enterprise environments.
• 3+ years of hands-on experience configuring and developing solutions within HR SaaS platforms (preferably Workday).
• Strong knowledge of Workday Extend and Workday integrations, including EIB, Studio, Orchestrate, Core Connectors, PECI, APIs, and related integration frameworks.
• Demonstrated ability to analyze business requirements, solve complex problems, and drive process improvements across HR systems.
• Experience partnering with cross-functional stakeholders, contributing to project delivery, and implementing complex technical solutions.
• Solid understanding of Workday security, domains, business objects, integrations, and foundational architectural principles.
• Growth mindset with a commitment to continuously learning and applying new technologies and platform capabilities.
• Hands-on experience with full-stack web development supporting modern, web-based enterprise solutions.
• Proven ability to independently deliver complex initiatives within defined architectural standards and with minimal day-to-day oversight.
• Experience evaluating, supporting, or implementing Generative AI use cases within an HR or enterprise technology ecosystem.
• Ability to think strategically about solution design while executing tactically to deliver measurable, high-quality outcomes.
• Experience designing, building, or supporting integrations across platforms using APIs and middleware technologies.
• Good to have working knowledge of relational and non-relational databases, including the ability to write and debug SQL queries (e.g., MS SQL Server, Snowflake).
• Good to have familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
• Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

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Role Overview

The Business Intelligence Data Analyst will be responsible for developing and implementing interactive analytic reports and dashboards. You will translate business requirements into ETL and report specifications, analyze and document complex business processes, and develop and implement ETL processes, reports, and queries in support of business analytics.

Skills Required

• 5+ years' experience with Power BI
• Working experience with Microsoft Office 365
• Working experience with Microsoft Power Platform
• Working experience with Google Suite and App Script
• Proficiency with DAX and M languages
• Proficiency in SQL Queries
• Excellent written and oral communication skills
• Excellent time management and organizational skills
• Detail oriented but able to understand the big picture
• Experience communicating with business users
• Bachelor's degree in computer science, Information Technology, or related field. Relevant work experience will also be considered

Benefits

Our employees are our most valuable resource; therefore, we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

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Responsibilities:

• Set up specific environments and tools for localization
• Identify and extract localizable content from complex formats
• Convert final translated assets back to original formats
• Automate asset transfer from and to customers portals
• Troubleshooting issues coming from production, originating from translation process
• Contribute actively to the design, development and deployment of new production processes
• Development of tools for production
• Customize localization workflows and facilitate integration of localization tools with different source content repositories
• Review and anticipate potential globalization issues for new features, locales and technology
• Analysis of web sites and applications for localization potential and time/material requirements
• Ensure compliance with clients requirements and integrity of data
• Provide support to operations and sales management
• Work with other developers and engineers to implement technical solutions for end-to-end localization processes
• Review business requirements and identify technical design that is required to meet the business needs

Benefits:

• Full-time, permanent employment
• In-office working pattern
• Support services employment type
• IT & Infosec area of work

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Responsibilities:

• Set up specific environments and tools for localization
• Identify and extract localizable content from complex formats
• Convert final translated assets back to original formats
• Automate asset transfer from and to customers' portals
• Troubleshoot issues coming from production, originating from translation process
• Contribute actively to the design, development, and deployment of new production processes
• Develop tools for production
• Customize localization workflows and facilitate integration of localization tools with different source content repositories
• Review and anticipate potential globalization issues for new features, locales, and technology
• Analyze web sites and applications for localization potential and time/material requirements
• Ensure compliance with clients' requirements and integrity of data
• Provide support to operations and sales management
• Work with other developers and engineers to implement technical solutions for end-to-end localization processes
• Review business requirements and identify technical design that is required to meet the business needs

Requirements:

• University degree in computer science or equivalent background
• At least 2 to 3 years experience in software development
• Knowledge of programming languages (VB, VBA, C#, Java), scripting (Python, Perl, JavaScript) and markup languages (XML, HTML, XLIFF); confidence with API programming
• Experience writing SQL queries is a plus
• Advanced knowledge of regular expressions and text manipulation
• Excellent knowledge of most important CAT tools on the market (memoQ, XTM, Memsource, Wordbee, etc.)
• Advanced knowledge of internationalization good practices and experience with internationalization of web and mobile applications
• Knowledge of multilingual localization issues and procedures (managing characters set and encoding, text direction, text strings sorting and handling)
• Knowledge of Machine Translation technology is a plus
• Able to communicate effectively with stakeholders who have varying levels of technical expertise
• Fluent in English
• Passion for global solutions, international customers, and teamwork
• Focus on automation
• Good problem-solving skills combined with strong analytical abilities to find creative solutions
• Team player
• Strong time management, organizational, and support skills
• Strongly service-oriented, to efficiently support internal and external customers

Benefits:

• Company Pension Scheme
• Private Medical Insurance Scheme
• Employee Share Scheme
• Annual Bonus

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