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You&#39;ll own unified program roadmaps across Homes, Hotels, Experiences, and Services while partnering cross-functionally to deliver innovative technology and process solutions that keep our teams focused on hosts, not stuck in ineffective tools.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build and develop a distributed team across multiple verticals, driving talent transformation from enablement-focused to product owner mindset through hiring, performance management, and strategic transitions of contingent workers</li>\n<li>Establish team success and accountability by defining metrics, measuring program outcomes, and building strong stakeholder relationships that enable your team to drive strategy</li>\n<li>Create growth pathways for team members at various career stages while managing geographically distributed teams and technology partners</li>\n</ul>\n<p>Strategic Work:</p>\n<ul>\n<li>Design and execute a unified roadmap strategy across acquisition and account management systems for all supply verticals, with deep hands-on focus on Homes account management</li>\n<li>Lead cross-functional delivery by coordinating complex initiatives across Supply, Operations, Product Marketing, Engineering, and Analytics teams while serving as a thought partner to senior stakeholders on behalf of Supply Tech</li>\n<li>Influence technical architecture by partnering with Business Technology, Platform and Engineering teams to pressure-test business requirements, evaluate build vs. buy decisions, and challenge solutions business success in mind</li>\n<li>Solve complex business problems by evaluating technology solutions from CRM to custom builds without ego, focusing on capability density and keeping teams focused on hosts rather than ineffective tools</li>\n<li>Partner proactively with Advanced Analytics, various technical teams and other Supply Tech functions to identify collaboration opportunities across shared customer bases</li>\n</ul>\n<p>Your Expertise:</p>\n<ul>\n<li>12+ years in business systems, GTM product ownership, or technical program management with 3+ years managing distributed teams</li>\n<li>Deep expertise in go-to-market systems, particularly acquisition and account management workflows, with strong understanding of Salesforce capabilities, limitations, and alternatives</li>\n<li>Proven track record building and transforming teams</li>\n<li>hiring, developing talent across experience levels, and managing performance through ambiguity while balancing IC work with management responsibilities</li>\n<li>Strategic problem-solving focused on business outcomes with platform-agnostic thinking and strong build vs. buy framework expertise</li>\n<li>Strong technical aptitude - can engage in architecture discussions, and engineering decisions with data-driven insights, and serve as technical consultant for non-technical audiences</li>\n<li>Exceptional stakeholder management and negotiation skills with VP and Director-level partners, influencing Product and Engineering teams unfamiliar with Sales and Operations organizations</li>\n<li>Executive communication skills for high-stakes presentations and ability to articulate complex technical concepts to diverse audiences</li>\n<li>Comfortable with ambiguity, complex stakeholder management, and identifying partnership opportunities across functions</li>\n</ul>\n<p>Preferred:</p>\n<ul>\n<li>SQL proficiency for analysis and requirements definition</li>\n<li>Experience managing contingent workforce alongside FTE teams</li>\n<li>Background in marketplaces, multi-sided platforms, or B2B2C business models</li>\n<li>Familiarity with GTM productivity tools and change management for internal systems adoption</li>\n</ul>\n<p>Your Location:</p>\n<p>This position is US - Remote Eligible. 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This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.</p>\n<p>What you’ll do</p>\n<ul>\n<li>Own operational governance of Gross and Net Revenue Retention.</li>\n<li>Monitor churn, contraction, and expansion drivers.</li>\n<li>Identify structural gaps impacting retention.</li>\n<li>Establish leading indicators for revenue risk.</li>\n<li>Provide executive-level visibility into recurring revenue health.</li>\n<li>Own renewal forecasting methodology and discipline.</li>\n<li>Validate renewal commitments and risk assessments.</li>\n<li>Improve renewal forecast accuracy across segments.</li>\n<li>Establish a structured renewal inspection cadence.</li>\n<li>Design and run operational forums for CS and Renewals.</li>\n<li>Standardize inspection standards across segments.</li>\n<li>Align expansion governance with sales forecasting rigor.</li>\n<li>Ensure consistent pipeline hygiene within post-sales motions.</li>\n<li>Own expansion opportunity visibility and stage discipline.</li>\n<li>Monitor cross-sell/upsell pipeline health.</li>\n<li>Identify leakage within installed accounts.</li>\n<li>Align expansion inspection standards with new logo practices.</li>\n<li>Define and govern operational handoffs across lifecycle stages.</li>\n<li>Ensure adoption signals are visible and measurable.</li>\n<li>Identify friction points in the customer journey.</li>\n<li>Partner cross-functionally to improve retention mechanics.</li>\n<li>Serve as RevOps lead for new product rollouts within the installed base.</li>\n<li>Ensure expansion, attach visibility, and adoption tracking.</li>\n<li>Monitor product adoption metrics impacting retention.</li>\n<li>Provide feedback loops to Product on customer behaviour trends.</li>\n</ul>\n<p>Skills you’ll bring</p>\n<ul>\n<li>6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.</li>\n<li>Experience supporting subscription SaaS retention motions.</li>\n<li>Deep understanding of renewal forecasting and expansion mechanics.</li>\n<li>Strong analytical capability and structured thinking.</li>\n<li>Comfortable influencing CS and executive leadership.</li>\n<li>Ability to operate in high-growth, cross-functional environments.</li>\n<li>Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).</li>\n<li>Strong understanding of renewal forecasting and GRR/NRR modeling.</li>\n<li>Advanced Excel / Sheets modeling skills; SQL proficiency preferred.</li>\n<li>Deep familiarity with Salesforce opportunity and account data structures.</li>\n<li>Experience integrating CS platforms with CRM systems.</li>\n<li>Ability to translate product usage data into retention insights.</li>\n<li>Strong BI and data visualisation experience.</li>\n</ul>\n<p>Why Join Dialpad</p>\n<p>Work at the centre of the AI transformation in business communications</p>\n<p>Build and ship agentic AI products that are redefining how companies operate</p>\n<p>Join a team where AI amplifies every employee’s impact</p>\n<p>Competitive salary, comprehensive benefits, and real opportunities for growth</p>\n<p>We believe in investing in our people. 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We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7b76ee44-a05","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dialpad","sameAs":"https://dialpad.com","logo":"https://logos.yubhub.co/dialpad.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dialpad/jobs/8436715002","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Revenue Operations","CS Operations","Post-Sales Strategy","Subscription SaaS retention motions","Renewal forecasting","Expansion mechanics","Analytical capability","Structured thinking","Influencing CS and executive leadership","Customer Success platforms","GRR/NRR modeling","Advanced Excel / Sheets modeling skills","SQL proficiency","Salesforce opportunity and account data structures","Integrating CS platforms with CRM systems","Product usage data into retention insights","BI and data visualisation"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:55:04.294Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, US"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Revenue Operations, CS Operations, Post-Sales Strategy, Subscription SaaS retention motions, Renewal forecasting, Expansion mechanics, Analytical capability, Structured thinking, Influencing CS and executive leadership, Customer Success platforms, GRR/NRR modeling, Advanced Excel / Sheets modeling skills, SQL proficiency, Salesforce opportunity and account data structures, Integrating CS platforms with CRM systems, Product usage data into retention insights, BI and data visualisation"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b4d124bc-858"},"title":"Product Support Specialist","description":"<p>As a Product Support Specialist at Anthropic, you&#39;ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day-to-day. 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We are looking for a high-impact Marketing Analytics &amp; Operations Manager to architect and scale our marketing data ecosystem.</p>\n<p>This role goes beyond reporting,you will be responsible for building the foundation that powers our go-to-market strategy, from attribution modeling to executive decision-making. You will partner closely with marketing, sales, and revenue leadership to connect marketing efforts to business outcomes, enabling smarter investments and accelerating growth in the institutional crypto ecosystem.</p>\n<p><strong>Core Competencies</strong></p>\n<ul>\n<li>Advanced SQL proficiency: Ability to extract, transform, and analyze large datasets across multiple systems to generate insights</li>\n<li>Salesforce expertise (2–3+ years): Hands-on experience as a Salesforce admin supporting marketing and GTM teams, including campaign tracking, attribution, and data architecture</li>\n<li>Marketing data architecture ownership: Experience integrating and scaling data across tools (e.g., CRM, marketing automation, analytics platforms)</li>\n<li>Analytical rigor + creative problem-solving: Strong critical thinker who can challenge assumptions, identify root causes, and design innovative solutions</li>\n<li>Cross-functional leadership: Proven ability to collaborate across marketing, sales, RevOps, and product teams to drive aligned outcomes</li>\n</ul>\n<p><strong>Technical Skills:</strong></p>\n<p>Technical &amp; Analytical Ownership</p>\n<ul>\n<li>Own and evolve marketing data infrastructure, including Salesforce and integrated MarTech systems</li>\n<li>Write and optimize SQL queries to analyze campaign performance, pipeline generation, and revenue attribution</li>\n<li>Build and maintain scalable dashboards and reporting frameworks across:</li>\n<li>Performance marketing</li>\n<li>BDR outbound</li>\n<li>Field &amp; event marketing</li>\n<li>Develop multi-touch attribution models and conversion tracking methodologies</li>\n<li>Analyze RoAS, LTV/CAC, and funnel efficiency to inform investment decisions</li>\n</ul>\n<p><strong>Complexity and Impact of Work:</strong></p>\n<p>Systems &amp; Data Architecture</p>\n<ul>\n<li>Serve as Salesforce admin for marketing, ensuring clean data structures, campaign tracking, and attribution integrity</li>\n<li>Assess and optimize the marketing tech stack, identifying gaps and opportunities for automation and scale</li>\n<li>Partner closely with Data teams to ensure data consistency and governance across systems</li>\n</ul>\n<p><strong>Organizational Knowledge:</strong></p>\n<ul>\n<li>Produce executive-ready dashboards, reports, and presentations that clearly communicate marketing performance and ROI</li>\n<li>Provide actionable insights to support budget allocation, channel strategy, and campaign prioritization</li>\n<li>Conduct deep-dive analyses into client journeys, segmentation, and growth drivers</li>\n</ul>\n<p><strong>Communication and Influence:</strong></p>\n<ul>\n<li>Act as a key partner to Marketing, Sales, BDR, and Relationship Management teams</li>\n<li>Translate business needs into data requirements and technical solutions</li>\n<li>Influence stakeholders through clear communication, strong storytelling, and data-backed recommendations</li>\n</ul>\n<p><strong>What Sets You Apart:</strong></p>\n<ul>\n<li>Deep understanding of the institutional crypto landscape and client lifecycle</li>\n<li>Experience evaluating and implementing MarTech tools and integrations</li>\n<li>Ability to move fluidly between technical execution and strategic thinking</li>\n<li>Strong storytelling skills,turning data into clear, compelling narratives for executives</li>\n</ul>\n<p><strong>You may be a fit for this role if you have:</strong></p>\n<ul>\n<li>2–3+ years of Salesforce experience supporting marketing or GTM teams (admin-level ownership preferred)</li>\n<li>Strong hands-on experience with SQL and data analysis (required)</li>\n<li>Experience building marketing dashboards, attribution models, and performance reporting systems</li>\n<li>Familiarity with institutional crypto, fintech, or financial services and how GTM operates in these environments</li>\n<li>A track record of building or improving data infrastructure and analytics frameworks</li>\n<li>A scrappy, ownership-driven mindset,comfortable wearing multiple hats and operating in a fast-paced environment</li>\n</ul>\n<p><strong>Although not a requirement, bonus points if:</strong></p>\n<ul>\n<li>Experience with data warehousing solutions (e.g., Snowflake, BigQuery, Redshift)</li>\n<li>Exposure to BI tools (e.g., Looker, Tableau, Hex)</li>\n<li>You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_651a6835-81f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anchorage Digital","sameAs":"https://anchorage.com","logo":"https://logos.yubhub.co/anchorage.com.png"},"x-apply-url":"https://jobs.lever.co/anchorage/0a8757c6-e3e9-42d5-aa15-9b779f2e8c16","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Advanced SQL proficiency","Salesforce expertise","Marketing data architecture ownership","Analytical rigor + creative problem-solving","Cross-functional leadership"],"x-skills-preferred":["Data warehousing solutions","BI tools","Institutional crypto landscape and client lifecycle","MarTech tools and integrations","Strong storytelling skills"],"datePosted":"2026-04-17T12:23:17.998Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Finance","skills":"Advanced SQL proficiency, Salesforce expertise, Marketing data architecture ownership, Analytical rigor + creative problem-solving, Cross-functional leadership, Data warehousing solutions, BI tools, Institutional crypto landscape and client lifecycle, MarTech tools and integrations, Strong storytelling skills"}]}