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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ad5ca1b2-43a"},"title":"Embedded Expert - SaaS Software (Contact Center)","description":"<p><strong>Job Description</strong></p>\n<p>Cresta is seeking an Embedded Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers&#39; own analysts.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Work closely with customers to operationalize their program strategy using Cresta&#39;s self-service product, Opera.</li>\n<li>Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.</li>\n<li>Utilize Cresta&#39;s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.</li>\n<li>Monitor trends and anomalies using Cresta&#39;s tools to identify emerging topics and insights in customer conversations.</li>\n<li>Use Cresta&#39;s self-service tools to align the customer&#39;s business priorities with the contact center operations.</li>\n<li>Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.</li>\n<li>Offer ongoing mentoring and support to the customer&#39;s own analysts, guiding them in effectively utilizing Cresta tools.</li>\n<li>Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta&#39;s solutions.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>Contact center experience preferred.</li>\n<li>Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.</li>\n<li>Strong problem-solving skills to analyze complex data and provide actionable recommendations.</li>\n<li>Comfortable working with SaaS software and quickly adapting to new tools and technologies.</li>\n<li>Comfortable speaking with senior level executives at customers.</li>\n<li>Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.</li>\n<li>Familiarity with speech analytics is preferred, but not critical.</li>\n</ul>\n<p><strong>Perks &amp; Benefits</strong></p>\n<ul>\n<li>We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.</li>\n<li>Flexible vacation time to promote a healthy work-life blend.</li>\n<li>Paid parental leave to support you and your family.</li>\n<li>Communication &amp; Wellness Stipend.</li>\n<li>Comprehensive training and onboarding programs provided by Cresta.</li>\n<li>Opportunities for growth and professional development within the organization.</li>\n<li>Collaborative and supportive work environment with both Cresta and customer teams.</li>\n</ul>\n<p><strong>Compensation</strong></p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. 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We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property &amp; Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimising AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges.</p>\n<p>Our Client is one of the United States&#39; largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&amp;C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.</p>\n<p>This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You&#39;ll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics.</li>\n<li>Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications.</li>\n<li>Analyse structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction.</li>\n<li>Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems.</li>\n<li>Debug and improve existing Verint implementations for performance, scalability, and user experience.</li>\n<li>Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies.</li>\n<li>Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment.</li>\n<li>Document technical specifications, architecture designs, and system integration processes.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Opportunity to work on cutting-edge AI initiatives.</li>\n<li>Collaborative work environment that promotes innovation and creativity.</li>\n<li>Comprehensive benefits package and professional development opportunities.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Proven experience in software development with a strong focus on AI technologies and methodologies.</li>\n<li>Direct experience with Verint solutions and platforms.</li>\n<li>Demonstrated experience with Verint AI.</li>\n<li>Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies.</li>\n<li>Strong programming skills in languages such as Python, Java, or C#.</li>\n<li>Solid understanding of social engineering techniques and digital behaviour analysis.</li>\n<li>Ability to work effectively in a collaborative team environment.</li>\n<li>Excellent problem-solving and analytical skills.</li>\n<li>Effective communication skills, both verbal and written.</li>\n<li>A degree in Computer Science, Software Engineering, or a related field.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<p>Competitive compensation and benefits package:</p>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Retirement Benefits</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n<li>Performance Bonus</li>\n</ol>\n<p>Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5d67bff1-684","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://www.capgemini.com/us-en/about-us/who-we-are/","logo":"https://logos.yubhub.co/capgemini.com.png"},"x-apply-url":"https://jobs.workable.com/view/1B8qr2N3ic5S7yZz6SVM9b/hybrid-senior-developer-verint-ai-%26-social-engineering-in-new-york-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Verint AI","IVA","Speech Analytics","CISCO telephony","Google Cloud services","NICE workforce management systems","Python","Java","C#","Social engineering techniques","Digital behaviour analysis"],"x-skills-preferred":[],"datePosted":"2026-03-09T17:00:55.005Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Verint AI, IVA, Speech Analytics, CISCO telephony, Google Cloud services, NICE workforce management systems, Python, Java, C#, Social engineering techniques, Digital behaviour analysis"}]}