Deliver what is promised in line with customer expectations, offering value-added products and services based on customer needs analysis and ensuring customer understanding of those products.

Provide excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications, generating customer loyalty through strong knowledge of key products and services.

Act as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.

Maintain HSBC internal control standards, being aware of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.

Requirements: Must be a university graduate in any discipline Must be proficient in languages required by the process Open to working flexible shifting schedules Must be flexible, customer-centric, and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job, is concerned about getting it right for the customer, and checks everything is in order Ability to work in a high-volume, fast-paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Displays patience and empathy

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Delivering what is promised in line with customer expectations is crucial, as well as offering value-added products and services based on customer needs analysis and ensuring customer understanding of those products.

Excellent customer service is provided to basic inbound customer calls by keeping up-to-date on training and internal communications, generating customer loyalty through strong knowledge of key products and services.

As a role model for HSBC's Group Values and Behaviours, the successful candidate will support colleagues and customers to deliver superior customer service through these values.

Knowledge of Group compliance, Operational Risk and SOX (Sarbanes-Oxley Requirements) for RBWM Centres is essential, as well as maintaining HSBC internal control standards and being aware of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.

A university graduate in any discipline is required, as well as proficiency in languages required by the process, flexibility to work shifting schedules, and the ability to thrive in a team environment seeking feedback and open to development.

Proficiency with personal computers and basic software packages and specialised applications is also necessary, along with excellent communication skills and politeness and friendliness at all times.

Patience and empathy are essential traits for this role, as well as the ability to work in a high-volume, fast-paced environment.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc.

We consider all applications based on merit and suitability to the role.

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