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As the designated technical liaison, you will collaborate with customers to troubleshoot and resolve complex technical issues that may have significant and widespread impact.</p>\n<p>In this role, you&#39;ll:</p>\n<ul>\n<li>Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio&#39;s Product and Engineering teams.</li>\n<li>Work with our customers&#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.</li>\n<li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.</li>\n<li>Understanding customer trends, analysing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.</li>\n</ul>\n<p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. 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